Rhino Moving Inc.

THIS COMPANY IS A SCAM. I am filing a complaint with the FMCSA and reaching out to an attorney who specializing in consumer protection. They quoted us $3,200 for a move. After contracting Rhino, I saw these reviews but they already had our deposit so I was hoping for the best. The movers who worked directly for Rhino showed up the day of the move and DEMANDED $10k to move our stuff. We had a flight planned and are closing escrow in 2 days so they knew we had little choice. We are renting a truck and are moving ourselves. A $7,000 difference is not a mistake and they are trying to keep our $1,000 deposit. I am going to have to fight to get that back. We gave them a full, accurate inventory of our entire house. They purposely and systematically quote low and then hold people hostage when they know people have planned for a move and have sold their home. I am just lucky we gave ourselves a few days in case something happened. We got lucky. If this was the day of close of escrow, we would be stuck. I am hoping to get with other people who got scammed by them to get together to see if we can take action as a group.

Service cost: $10000

It has been just about a year since we moved from Boynton Beach to Brooklyn, NY and I still haven't gotten over the horrific moving experience we had with Rhino movers and our sales woman, Michelle.  As we are packing up some of our things to return to Florida, I am reminded again of the rip off that we experienced with this company.  We were told that the big moving truck could not come into our neighborhood in NY and that they would have to put all of our things into another truck for delivery, but it would be their employees moving everything.  When the truck finally arrived to our home in Brooklyn, and they started taking out the boxes from the truck we were literally in shock, as to the condition of the boxes.  They were coming open, smashed in, and some of the contents were already rattling in the boxes as they unloaded.  We said something to the moving men, and they told us that this is how they found the boxes in the storage unit where they picked them up for delivery, that they were only contract employees, and they couldn't believe it themselves as to the condition of the boxes.  When we started unpacking we had so many things broken, it was not to be believed.  When I called Rhino, I was told that we were offered additional insurance for the contents, and that we declined.  We were never offered additional coverage, and we were covered at sixty cents a pound.   At that point I could have rung their necks.  Many heirlome pieces that belonged to my mother were destroyed and it seemed like if a box was marked fragile they took special care to throw that one the hardest and furthest that they could.  It actually looked like the moving van was in an accident and rolled over with our contents in the truck.  It has taken me a year to even talk about it, and when we move back to FL in May we are going to rent a Uhaul and take our things that are left ourselves. Not to mention that it cost to us doubled from  what we were quoted, when it was all said and done. IF YIU ARE IN YOUR RIGHT MIND NEVER USE THIS  COMPANY.  IF YOU DECIDE TO USE THEM, GOOD LUCK.  HOPE YOU ARE NOT SENDING ANYTHING OF VALUE THAT YOU WANT TO KEEP.  ALSO, MICHELLE IS VERY NICE SELLING THEIR SERVICES BUT IF YOU HAVE A PROBLEM, THEY GIVE YOU ANOTHER NUMBER TO CALL AND YOU CAN NOT GET BACK TO HER.  READ ANOTHER REVIEW THAY SAID SHE ISTHE OWNERS WIFE, I CAN BELIEVE THAT.   IF THERE WAS A RATING LESS THAT POOR I WOULD GIVE IT TO THEM.  THEY DON'T EVEN DESERVE THAT.  Michelle if you are reading this I wish the same for you ten fold with any service you hire.

Service cost: $3000

I had a minimal move from Florida to Missouri. The price was great, customer service was amazing, my emails and phone calls were returned immediately. The salesman (Mike) promised to deliver my furniture and boxes within my delivery window and the promise was kept. Everything arrived on time, there was no damage, no missing items. Pick up/delivery people were curteous and polite, they worked fast and were professional.I'm very happy with Rhino Movers services, if I ever have to move again I will be using this company for sure.
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Service cost: $1085

Delivery man did not complete the job, unprofessional, threatening, and it was pure extortion. Left 33 pieces on ground floor (contract: attic delivery). The driver was ALONE, refused to drive into my street. He yells, threatens to leave, asks for more money. Charges me $200 to carry items with a hand trolley between truck and house: 300ft. He stacks all at the bottom of my staircase, blocking access to rooms, some in yard. At 10pm he yells that he needs to leave, claiming it illegal to work past 10pm! The next day, after reaching out to Sean who knew nothing, driver offers to come back for $150! I refused. This is a scam, extortion, and unprofessional behavior! I have complained. Michelle Weisblat responded that the driver was right, and I should read my contract. Currently filed complaint with BBB.

Service cost: $1350

On behalf of my son and myself, we just wanted to say that Rhino Moving did a PHENOMENAL job of moving him from Florida to Tennessee!  Howard, the Senior Consultant, was awesome from our very first internet and subsequent telephone correspondence.  On pick-up day, the team arrived on time and got loaded up very quickly, efficiently and packed/wrapped/supported ALL the items over and above what we were expecting.  They arrived 700 miles in only 2.5 days.  On delivery, the team was extremely professional, caring and efficient as well as personable. They arrived early, got to work promptly and had the move completed in no time.  We were utterly amazed at how perfect everything went!  And not one thing -- nothing -- was broken, chipped or missing!  If our son moves back to Florida in a couple years after finishing school (hopefully!), we will definitely be calling Rhino Moving again!

Service cost: $990

Rhino Moving is the WORST moving company. I had them pick up the items to be moved on June 27, 2014 in Ft. Lauderdale and was told that the items would be delivered to Utah in 7-14 days. The delivery was finally made on August 5th 2014. We received other peoples items and many of our items were either lost or stolen. The driver (Dexter 352.274.5009) called on August 4th to notify us of the delivery but said that we would have to pay them an additional $300 otherwise he would not be able to deliver the items. EXTORTION. Dexter worked for a trucking company that RHINO contracts with so either he was scamming us or RHINO was. Regardless Rhino is responsible for this. We refused to pay the extra money and maybe that is why we had our items stolen and got others peoples items. I will also contact the Florida state attorney general to complain about this. Rhino Moving should not be allowed to do business ANYWHERE.

Service cost: $1524

Not only did they pick up our items late, we had to beg them to deliver our items.  They were "stuck" in warehouse in NJ for almost 4 weeks.  When they delivered, we were missing 4 large boxes, one of which was a wardrobe box.  They insisted on giving us items that did not belong to us.  They will not take these items back and cannot locate our missing items.  I've followed up with them time and time again to search for my items and all they tell me is to file a claim.  It's not about the money - it's about my sentimental personal belongings.  I would recommend finding someone else unless you want a headache.  .

Service cost: $1000

I would give no stars if possible. This company caused me and my family so much stress and heartache, it's difficult to put into words. But, I will try because I don't want anyone else to become victimized by this company. We were making a long distance move from Miami to Los Angeles. Howard assured me that they handled cross country moves all the time. I chose them based on price as well as Howard bad mouthing the competition. I should have known better. At any rate, the pick up went somewhat smoothly, but the delivery was not smooth at all. We had to call every day for several weeks to find out the status of our truck. It took 3 weeks longer than quoted. We usually didn’t even get information when we called. Therefore, we were in our home in Los Angeles for several weeks without anything. Then when our items arrived, it was a huge cluster---. Almost every box was damaged in some way. There were many high ticket items missing, and the guys that delivered really didn’t care. Howard had assured me that they did not sub contract, but my delivery guys barely knew Rhinos name. They just advised me to file a claim, which I did. When our items arrived, it looked like we had been the bottom of the barrel in the moving truck.,,and we had a lot of stuff. Either way it appeared that our items were at the bottom of their pile from Miami to LA, and that’s how they were delivered. My husband had been advised at the pick up to not purchase the additional insurance…BIG MISTAKE. I also tried to claim it on our homeowners insurance. That didn’t work either. Essentially, after hours of documentation including images and pricing, we were given a settlement of $72.00. The total of our damage exceeded $8000.00.  I will include the inventory list I provided to Rhino. I ended up working with Rhino after that and Michelle promised they were going to rectify the situation in some way. After several months of talking to her and trusting her, she went off the grid. So here I am now offering innocent people my experience with the hopes that this behavior will not be repeated. STAY AWAY FROM THIS COMPANY. THEY ARE NOT REPUTABLE. NOR CAN THEY HANDLE A CROSS COUNTRY MOVE MUCH LESS A SMALL MOVE.

Service cost: $4000