Real Canada Wide Moving Services Inc.

Made the mistake of booking with this company. Unfortunately I did not do my research or check for previous complaints with BBB. They failed to deliver a mattress that they picked up during a move and were not able to locate it for over six weeks. They tried to get us to accept someone Else's used mattress to substitute and thought that was reasonable. After 6 weeks of chasing phone calls, emails and not getting our mattress we had to buy a new one. They have refused to acknowledge their responsibility and to date will not provide compensation. Interesting, they seem to have a wide array of mattresses to choose from, so their failure to deliver appears to be a problem not confined to my experience. I found dealing with them to be frustrating, and they could care less about their responsibilities toward customers especially once they have your money. If you value your belongings, do not deal with this company. Do your research when looking for a reliable mover and don't repeat my mistake!

Service cost: $2100

If you value your belongings, do NOT hire this company to help you with your move. The only pleasant experience I had was the actual pick-up and delivery, which was done by workers hired from a different moving company. They were professional, careful and efficient. The opposite is true when you actually have to deal with staff from the Real Canada Wide Moving Company itself. I scheduled my delivery a day earlier than planned about a week in advance, which was simply forgotten and could not be retrieved from any computer entries. The quote I got from a Real Canada Wide Moving estimator was likewise not accessible to the pick-up crew, but we resolved the issue. My shipment went from Alberta to Ontario and was going to take 10-12 business days (which was ok with me). Unfortunately, they never cared to inform me that the shipment was delayed, until I phoned a few days before scheduled delivery to inquire about the time window of delivery. They claimed to have a mechanical problem with the truck (which, if you read small print, means they can be as delayed as they want and the customer cannot claim any re-imbursements). They could not even estimate the day that it would be delivered. If you move across provinces into a new home in a town where you no nobody, every day without kitchen equipment counts! Not to speak of clothing etc. The delivery was finally  scheduled by a company local to my new hometown, and I got their phone call at a time when Real Canada Wide Moving Company was still at a loss as to when my shipment would be delivered (which turned out was 4 days later than planned). The delivery crew was as professional as the pick-up crew, yet as I was not told the total balance in advance and had to pay the truck driver before they would unload, I had to use my credit card. The Real Canada Wide Moving Company charged me an additional 106$ (a percentage of the full moving cost) for credit card use, which not avoidable under the circumstances. I have been in contact with them ever since (over 2 months ago) about the delay in delivery and the unexpected charge for credit card use. They confirmed they received my ‘claim’, but have not had time to process it. The latest I heard, the manager was on vacation. The service and organization within this company is a disaster. Do yourself a favor and go with more professional movers, I don’t know what would have happened if some of my belongings got lost or heavily damaged, but I predict handling such things with the company would turn into an absolute nightmare.  .

Service cost: $3670

Hey there, Its Angela from Sherwood Park, AB. And this review is for Real Canada Wide Moving Services from me and my 2 sisters and our families. All we moved from Grande Prairie to Sherwood Park because of our family company. Actually, it was a sudden decision and we had to be organized very fast. I dealed with the company and booked 3 trucks. Our salesman was very very helpful and patient. On the moving date, they were on time ( even early ). Packed, organized, loaded.. Next day, same guys came for deliveries. And the delivery was perfect as well. Me and all my family are satisfied and we are recommending this company to everyone. With our best regards and thanks.. Angela Desmaris
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Service cost: $1850

Do not hire this company to move you. They came and dropped off my belonging and a whole bunch of things were broken and scratched up including my fairly new dining room table that they wrapped in blankets. They told me that the insurance didn't cover any damages unless I paid 60cents a pound where I paid 50cents even though I have an email quote that says it was included. They also charged me almost 4 times the weight. I know this because I rented a uhaul and weighed everything because I was suspicious of the weight. Tried several times to contact manager Eric and have had no response. I am now contacting the BBB and Ministry of Consumer Affairs. Do not use this company, they are frauding people.

Service cost: $5000

WARNING! DO NOT USE THIS COMPANY!

I moved from northern Alberta to the greater Toronto area in October, and this company was an absolute nightmare. The company LOST OVER $1000 WORTH OF MY STUFF in the move. The only item that was ever found was my guitar, which was only found when I sent a friend to the office in Edmonton to look around. The remainder of my missing items was over $800. After filing my claim, I had no follow up from the company and was calling regularly to ask about their progress. The claims department does not respond to phone calls and I would only get email responses after calling a couple of times and asking them to respond. When I finally did get a response from claims (this was 2 months after my move), Tony gave a haphazard weight for my missing items x $0.60 per pound minus the $350 deductible, and told me I would receive nothing for my claim. Eventually he offered me $100 for my trouble, and I was able to
eventually get $200 returned. The customer service I received from Tony was extremely rude, and he literally told me this was not his problem.

Additionally many of the boxes that did arrive were smashed
and broken. My quote stated that disassembly of large furniture was included, however the men that arrived adamantly denied this and did not bring a single tool. I waited all day for them to arrive on the day I was moving and got a call at 4pm saying they did not have enough space and would come in the morning. I was able to convince them to come because I was leaving the next day, and they
showed up with a half empty truck with more than enough space. I was informed that my things had arrived in town, but could not be delivered for another week, and
could only be delivered at one specific time.

TERRIBLE EXPEREINCE THAT I DO NOT WISH ON ANYONE ELSE. For the amount of money I ended up spending on this move I could have used the most expensive company out there. TRY ANY COMPANY BUT THIS ONE!

Service cost: $2060

My sister moved with them from Edmonton,AB to Toronto,ON. She lost her job last summer in Alberta and she decided to go Toronto,ON. Unfortunately she didn't find any jobs in Toronto and she tried to come back to Edmonton. Same time, she spent all her savings during this stressful time, no job and her household goods stays moving company Toronto warehouse. She contacted moving company and explained her situation and she promised to them pay her balance monthly. Usually they never accepted this kind of offer but they accept and brought back her shipment in Edmonton warehouse. Still she doesn't have money and she bankrupt. She owes more $2000 to moving company. She was really hopeless and upset, no furniture nothing. Last week Real Canada Wide moving office manager Gabriela called her and gave her good news. Her boss willing to give my sister's shipment free and no any charge. Just he wants top help her because she is really tried to pay her balance, just she doesn't have any money. They did delivery last week Saturday and she was so happy. This is a miracle for us. I want to say GOD BLESS Real Canada Wide Moving and company owner.

Service cost: $2280

Worst movers ever! If you value your belongings at all do not choose this company! If I could give no to negative stars I would.

Booking with them they are all sweet and accommodating. When they stated it would take 12-15 business days for delivery I didn't want to book with them as that was too long for me. They promised it would come within 10-12 business days instead. Turns out I didn't get my stuff until 17 business days 21 regular days later. That's a long time sleeping on the floor!!

When we finally received our delivery - SO much stuff was broken and missing as well. I have submitted a claim and followed the directions on how to do that and someone emailed me to say they received my claim and it would take 3-4 weeks to process. It has been 8 weeks and I haven't heard one word. I have emailed a couple of times for updates and no one has bothered to get back to me. I have a feeling no one ever will by reading all the other reviews online.

I will never use this company again nor will I recommend this company to anyone. If I do not hear anything about my claim soon I am also going to post reviews on social media (hopefully it will go viral) and report them to BBB.

Service cost: $6000

In Aug 24, Nicole gave me few quotes for moving based on rate per pound:
a)1000lb, $400 the first 500 lb and $0.33/lb after
b) 2000lb @ $0.33/lb

They go by the 1000lb quote first as an estimate before the move. The final bill came down to 1780lb. As actual weight is much higher than the quote, I asked for adjustment. But the delivery guys were holding my items hostage unless I make full payment.

In our conversation with Nicole, I am under the impression that the way of calculating the final bill is open for change according to the actual weight. Nicole mentioned that she could have adjust the bill for me if I didn't pay.

Having my stuff in hostage, I had to pay and dispute this with the claim department afterward. They refuse to adjust and I felt that it was a malpractice to have double standard on charging customer.

The following are my complains:

1) If the consumers are charge based on weigh, the higher the weigh, the more expensive it is. With the current charge system, consumers are being penalized if the weigh is in between 1300-1999 lb, I.e. pay way higher than moving a 2000 lb cargo (see table)

2) My items are held hostage so that consumer is forced to make full payment.

3) I have reason to believe that the scaling is not right. The company has motivation to charge people at 1300-1999 lb as it is their "sweet spot'' (see table). There are also many complains on this company on BBB and homestars as they repeatedly said "they have honest mistake" on scaling when customer complained.

4) I have broken/missing items from the delivery. They imposed a deductible on me, which I didn't know until after. Deductible is something between the insurance company and the insurance payer. It is not fair to transfer deductible to clients, otherwise customer lost a portion of the insurance protection. It is not fair for consumer to bear hidden cost.

Move size: 2 Bedroom Home Service cost: $1200

I read some review here, I respect all of them. My experience with this company is really good. Here is my story: I filled up online form and asked quote from Jasper to Edmonton Alberta. I got lots of phone call s and e-mails. I checked many companies and I booked one of them. Basically when I searched, I didn't find any bad review about that company, it looks to good to me. Anyway, they took my deposit. I have 12000 lbs shipment. After I booked, I called them and tried to ask couple questions? Guess what? Nobody answer my phone calls, and it says mail box full. I tried 3 days , no answer, sent them e-mail, no answer. I checked their website, they are in Toronto and basically one of the Toronto company. Even they don't have an office in Alberta. They book, take your deposit, disappear. 2 days before my pick up date, I found local Alberta company Real Canada Wide Moving. I booked with them, they came for pick up Sep.08th at 9.45 am. driver and 2 helpers. Except driver other 2 guys they don't speak good English, but they are hard worker. They packed and loaded truck very fast, and they finished my pick up 6.30 pm. I really got surprise, how they did good job during my pick up. Next day Sep.09th at 11.30 am they showed up my Edmonton home. By the way, during my pick up I called Real Canada office, they all the time open their phone and answered my questions, good communication, I like it. They finished my delivery around 3.30 pm. They did very good job, and I'm also happy their services as well. My experience is, go with Local Alberta company, at least you can go see their office, or talk with them face to face, much better. If I move again definitely I will use them again.

Move size: 4 Bedroom Home Service cost: $4280

The movers showed up a day early, I wasn't ready for the move for the move but changed my plans and accommodated their request. The movers charged me extra because I had glass coffee table (which was damaged upon delivery to my new apartment). They damaged my walls during the pick up of my furniture, I advised the company with no reply. I booked with this company because the dates for pick up and delivery were available. I expected a call a day prior to delivery so I called and I only got a message service. The day of delivery ( I had the elevator booked and advised the company on 2 separate occasions) I was on the phone most of the day trying to find out where my furniture was, finally spoke to someone and said it would be delivered 4 days later (so 4 more days of sleeping on an air mattress..lucky me) they quoted the contract saying if there was a break down they were well within their right to delay ..I was never informed of a breakdown therefore delay. They finally delivered my furniture and it was damaged, chips out of my wooden furniture, put tape directly on painted surfaces which when the tape was removed also tore off the paint, there was a big chip out of my glass coffee table which I paid extra to protect..DO NOT USE THIS COMPANY. Contact me if you would like pics.

Move size: 2 Bedroom Home Service cost: $1200

Where to start? My experience with Real Canada Wide Moving was awful! I hope this review will prevent others from being completely taken by this company. I was moving from BC to Alberta, was give a quote from 1000lbs at $680 to 2000lbs at $830. I booked them for Dec.1 2017. The driver called me a full week early asking to pick up my furniture. Of course not expecting this I was not ready and still working. Then on Nov.30/2017 I was supposed to receive a call to confirm pick up for the next day (Dec.1). I waited until the end of the day and gave them a call, they told me that because I wasn't ready the weekend before that my furniture was rescheduled for Dec.2 pick up. Ok, not the end of the world but a heads up would have been nice? They show up, everything goes well and they take all of my furniture and boxes. Then a few weeks later I get my final bill which was 1820lbs and the charge was for $1110! They charged me $100 to go up 5 stairs! I eventually got that charge removed but could not understand why my bill was $1000 for 1820lbs when my quote for 2000lbs was $830. I was told that is their pay structure?! Then I set up delievery for my belongings, they showed up looking as if my boxes were thrown down the stairs, dishes inside were broken (they were packed properly), they destroyed my dresser, kitchen table, one of the chairs for the kitchen table, a night stand, my stand-up fan and then I realized my summer tires for my truck never got delivered! They also delivered a few items that did not belong to me. It took me 2 weeks of asking them to pick up the items that did not belong to me when I finally drove them to their warehouse on my own time. Seeing inside their warehouse made me understand why so much of my furniture was ruined!! it looked as if they literally just shove and pile peoples things as tight as they can in there. I made a claim for all of the damage and my missing tires, this is about $3000 in loss for me and they paid me $150 and told me my tires can't be found. They told me that they calculated my loss at $300 and the deductible is $350, so I was basically owed -$50, but to "keep me happy" they sent $150. It has been nothing but a nightmare. I now have to replace so many things and go spend $600-$800 on a new set of tires which I had owned. Please choose another company to move your belongings. I would hate to see this happen to anyone else.

Move size: 1 Bedroom Home Service cost: $1200

I had the worst experience dealing with the Company. Initially I inquired about the quote and when they called me with the quote, I asked them about the bad reviews, I was informed and convinced that they are all fake and they are professionals so I ended up hiring them a month in advance to move from stuff from Edmonton to Ontario. I was told 10-15 business days initially and when they charged me $200 deposit, which was non-refundable as well, and sent me an email the delivery time frame was mentioned 15-20 days. I called them 2 weeks ago about the pick up schedule and time frame for June 25, I was told that they will call me on June 22 due to the weekend.

I called them 4 times on Friday after 1 pm because I did not get a call, I was told that they will call me before the end of their business hrs. I waited all day but there was no call from anyone from their office. Finally, I emailed Gabreila and informed her that I have to leave on June 25th and I didn't get any call for the time frame as I was informed that they will give me time frame for pick ONLY on June 22.

Today, June 23, I called them again at 0911, 0958, 1030 and 1130 and no one answered the my calls nor I got the response for my email. I was stuck in the middle as there was no communication so I had to call another moving company around 1 pm and fortunately they agreed to move my stuff on Monday with a short notice, I had no choice to make arrangements to make sure my stuff leaves on time because I have to vacant the house on the same day.

Later at 0258 pm, Gabriela responded back to my email, (btw office is closed on Saturday) informing about the time frame for pick up on Monday and got a call from the driver at 3 pm.

I had booked another moving company already at that time. I feel that it was totally unprofessional and no communication from them which put me in the situation to hire another company and lose $200 deposit.

Please read the reviews below, I made a mistake and should have read the reviews. They are rip off and I believe that's how they make money by charging deposit and then you get stuck. Worst experience with them. DO NOT HIRE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $200

Booked this company to move me from Cold Lake to Nova Scotia . The move was to take place on June 26 paid a deposit. Get a call from Gabriella the lady I booked with on June 25 to inform me that they didn't have the permit to move me. What company waits till the day before to inform you of this I was to be out of the apt by the end of the month. Spent the morning trying to find another company on short notice to move me worst customer service I have ever experience would advice anyone not to use this company. Still waiting for my deposit to be returned to me. Do not use this company to move totally a rip off.

Move size: 1 Bedroom Home Service cost: $2400

Didn't show up. I flew with my wife to Montreal from Alberta to assist our daughter's packing and clean up of apartment. We had confirmed booking for move on Sept.29th between 8 - 11 am. At 8:11am that morning we received a call that truck had broken down day before and the soonest they could move our daughter's belongings was in 5 days. I asked if any solutions they could provide us and they recommended we hire a moving truck to pick-up and store until they could get there (ironic?). I then called the customer service specialist line, and left a message to call us back please. Without a vehicle, we finally securred a pick-up last minute in Montreal (not as easy as you may think..ha) and moved everything ourselves to a Uhaul facility that impressed us so much, we gave them the business to transfer the belongings to Alberta for us. Upon getting back to work this morning (Oct.1) in Alberta, I still hadn't heard back from Real Canada Wide Moving so I called to ask if I could speak to a manager about our crisis over the weekend. They indicated I would receive my deposit back, and sure enough a few hours later I received an email 'sorry about that, we refund your deposit. Your receipt is attachment. Have a good day!' As an owner of a few Alberta businesses, I would punish MYSELF if this was my best customer service. Wouldn't recommend.

Move size: Studio Service cost: $450

Very easy moving experience with Real Canada Movers. They came on time, and were prepared and eager to work, were very hard and efficient workers. One of the movers even fixed a couple of pieces of furniture in the process! I also very much like that they are very upfront about their prices and what fees they are going to charge - absolutely no hidden fees whatsoever, I paid for exactly what I was quoted and no more.Ask them home estimation, they do free home estimation and you never get any hidden fees.

Move size: 2 Bedroom Home Service cost: $2240

Do NOT and I repeat DO NOT use this company. I had booked this company a month ago and had a date to move from ON to AB. I was supposed to get a confirmation call the day before pick up to confirm the time and I never got a call. The day they were supposed to pick up I had to call them and was given a 4 hour time frame. They did not show up apparently their truck was too full. They would not confirm they could be there the next day and offered very little help. His exact words were it’s out of my hands. Horrible customer service and management. Please avoid this company at all costs!

Move size: 2 Bedroom Home Service cost: $1200

The movers came late, couldn't find the loading dock (basic research), were argumentative, and charged a surprise fee on the day they arrived because they "estimated" the distance was over 100 feet from their truck to the suite, before they even went up the elevators.

If you don't pay the surprise fee RIGHT AWAY, they will literally hold your furniture hostage. It shows what kind of people are running this business. These are the kind of people that are used to cheating/scamming others so they expect the same behaviour out of their customers.

Just look at the other bad reviews (on Google), and look at how the business responds. Always threatening, always defensive, always blaming the customer. It's pathetic.

There are MUCH BETTER moving companies out there. Don't use this one.

Move size: 1 Bedroom Home Service cost: $1500