Real Canada Wide Moving Services Inc.

They did not come on the scheduled day. They did not inform us of any extra cost even when we asked straight out about certain things (ie treadmill, rural areas) Damaged over $1000 worth of items and did not even have the respect to apologize. They are unreliable, horrible customer service and will find any loop hole to NOT help you. I really wish I could say it was great, we had high hopes but they totally ripped us off and we have a little less faith in Canadian companies if they are representing Canada with their name.

Service cost: $4000

I contacted Real Canada Wide Movers (RCWM)to move my contents in storage from London, ON to Edmonton, AB. Made the arrangements with the office here in Edmonton to pick up the contents in storage, my Husband drove to be there on the requested date for 3 hours and they did not show up on the Saturday scheduled for the pick up. My Husband waited there ALL DAY, we tried to reach RCWM no answer! They did not give any notice of any kind that they would not be able to keep the appointment. Then without our knowledge they showed up on Sunday and tried to move out the contents of the Storage Unit but Uhaul would not let them. We got a hold of RCWM on the Monday, they lied saying that the furniture was all packed up and on its way to Edmonton, which it was not as verified by Uhaul Storage. A seperate mid week appointment had to be made again! The boxes that were moved out of the storage unit were in pristine shape, we bought all brand new boxes so that the boxes would be strong to lessen breakage. When the delivery arrived, they would not unload anything until the entire bill was paid which ended up being over double the price quoted. The two young bucks they hired to unload the van did not even know each others name! One could not even speak English! They tell you that they accept Credit Card payments but don't tell you that you have to pay an additional 3% to be able to use it!! ANY moving company has mats to put down on the floor to protect from any damage from moving in, they did not have ANYTHING and would not allow me to put anything down on the floor they said so their movers would not fall. The Movers would not remove their shoes so dirt and mud would not be brought into my home, they did not even have other shoes to put on or protective foot wear. Needless to say they trampled mud on to my brand new carpets. I had to yell and scream at these guys to stop - it was the worst move ever, I know ALOT of people and I will NEVER recommend this Company. And as previously stated by others they will look for any loop hole they can to not pay anything back to you for the damages they cause. Oh yes, the boxes, remember I said we bought brand new ones for packing - EVERY SINGLE ONE was crushed or ripped open at the sides, my fine china was all broken, all my crystal as well. Everything was packed in foam to prevent breakage! The over $4,000 I paid for the move could have been better spent buying all new things. Don't make the same mistake I did, do your research, read the reviews and DO NOT USE THIS COMPANY!!

Service cost: $4000

WARNING! DO NOT USE THIS COMPANY!

I moved from northern Alberta to the greater Toronto area in October, and this company was an absolute nightmare. The company LOST OVER $1000 WORTH OF MY STUFF in the move. The only item that was ever found was my guitar, which was only found when I sent a friend to the office in Edmonton to look around. The remainder of my missing items was over $800. After filing my claim, I had no follow up from the company and was calling regularly to ask about their progress. The claims department does not respond to phone calls and I would only get email responses after calling a couple of times and asking them to respond. When I finally did get a response from claims (this was 2 months after my move), Tony gave a haphazard weight for my missing items x $0.60 per pound minus the $350 deductible, and told me I would receive nothing for my claim. Eventually he offered me $100 for my trouble, and I was able to
eventually get $200 returned. The customer service I received from Tony was extremely rude, and he literally told me this was not his problem.

Additionally many of the boxes that did arrive were smashed
and broken. My quote stated that disassembly of large furniture was included, however the men that arrived adamantly denied this and did not bring a single tool. I waited all day for them to arrive on the day I was moving and got a call at 4pm saying they did not have enough space and would come in the morning. I was able to convince them to come because I was leaving the next day, and they
showed up with a half empty truck with more than enough space. I was informed that my things had arrived in town, but could not be delivered for another week, and
could only be delivered at one specific time.

TERRIBLE EXPEREINCE THAT I DO NOT WISH ON ANYONE ELSE. For the amount of money I ended up spending on this move I could have used the most expensive company out there. TRY ANY COMPANY BUT THIS ONE!

Service cost: $2060

My sister moved with them from Edmonton,AB to Toronto,ON. She lost her job last summer in Alberta and she decided to go Toronto,ON. Unfortunately she didn't find any jobs in Toronto and she tried to come back to Edmonton. Same time, she spent all her savings during this stressful time, no job and her household goods stays moving company Toronto warehouse. She contacted moving company and explained her situation and she promised to them pay her balance monthly. Usually they never accepted this kind of offer but they accept and brought back her shipment in Edmonton warehouse. Still she doesn't have money and she bankrupt. She owes more $2000 to moving company. She was really hopeless and upset, no furniture nothing. Last week Real Canada Wide moving office manager Gabriela called her and gave her good news. Her boss willing to give my sister's shipment free and no any charge. Just he wants top help her because she is really tried to pay her balance, just she doesn't have any money. They did delivery last week Saturday and she was so happy. This is a miracle for us. I want to say GOD BLESS Real Canada Wide Moving and company owner.

Service cost: $2280

Worst movers ever! If you value your belongings at all do not choose this company! If I could give no to negative stars I would.

Booking with them they are all sweet and accommodating. When they stated it would take 12-15 business days for delivery I didn't want to book with them as that was too long for me. They promised it would come within 10-12 business days instead. Turns out I didn't get my stuff until 17 business days 21 regular days later. That's a long time sleeping on the floor!!

When we finally received our delivery - SO much stuff was broken and missing as well. I have submitted a claim and followed the directions on how to do that and someone emailed me to say they received my claim and it would take 3-4 weeks to process. It has been 8 weeks and I haven't heard one word. I have emailed a couple of times for updates and no one has bothered to get back to me. I have a feeling no one ever will by reading all the other reviews online.

I will never use this company again nor will I recommend this company to anyone. If I do not hear anything about my claim soon I am also going to post reviews on social media (hopefully it will go viral) and report them to BBB.

Service cost: $6000

In Aug 24, Nicole gave me few quotes for moving based on rate per pound:
a)1000lb, $400 the first 500 lb and $0.33/lb after
b) 2000lb @ $0.33/lb

They go by the 1000lb quote first as an estimate before the move. The final bill came down to 1780lb. As actual weight is much higher than the quote, I asked for adjustment. But the delivery guys were holding my items hostage unless I make full payment.

In our conversation with Nicole, I am under the impression that the way of calculating the final bill is open for change according to the actual weight. Nicole mentioned that she could have adjust the bill for me if I didn't pay.

Having my stuff in hostage, I had to pay and dispute this with the claim department afterward. They refuse to adjust and I felt that it was a malpractice to have double standard on charging customer.

The following are my complains:

1) If the consumers are charge based on weigh, the higher the weigh, the more expensive it is. With the current charge system, consumers are being penalized if the weigh is in between 1300-1999 lb, I.e. pay way higher than moving a 2000 lb cargo (see table)

2) My items are held hostage so that consumer is forced to make full payment.

3) I have reason to believe that the scaling is not right. The company has motivation to charge people at 1300-1999 lb as it is their "sweet spot'' (see table). There are also many complains on this company on BBB and homestars as they repeatedly said "they have honest mistake" on scaling when customer complained.

4) I have broken/missing items from the delivery. They imposed a deductible on me, which I didn't know until after. Deductible is something between the insurance company and the insurance payer. It is not fair to transfer deductible to clients, otherwise customer lost a portion of the insurance protection. It is not fair for consumer to bear hidden cost.

Move size: 2 Bedroom Home Service cost: $1200

I read some review here, I respect all of them. My experience with this company is really good. Here is my story: I filled up online form and asked quote from Jasper to Edmonton Alberta. I got lots of phone call s and e-mails. I checked many companies and I booked one of them. Basically when I searched, I didn't find any bad review about that company, it looks to good to me. Anyway, they took my deposit. I have 12000 lbs shipment. After I booked, I called them and tried to ask couple questions? Guess what? Nobody answer my phone calls, and it says mail box full. I tried 3 days , no answer, sent them e-mail, no answer. I checked their website, they are in Toronto and basically one of the Toronto company. Even they don't have an office in Alberta. They book, take your deposit, disappear. 2 days before my pick up date, I found local Alberta company Real Canada Wide Moving. I booked with them, they came for pick up Sep.08th at 9.45 am. driver and 2 helpers. Except driver other 2 guys they don't speak good English, but they are hard worker. They packed and loaded truck very fast, and they finished my pick up 6.30 pm. I really got surprise, how they did good job during my pick up. Next day Sep.09th at 11.30 am they showed up my Edmonton home. By the way, during my pick up I called Real Canada office, they all the time open their phone and answered my questions, good communication, I like it. They finished my delivery around 3.30 pm. They did very good job, and I'm also happy their services as well. My experience is, go with Local Alberta company, at least you can go see their office, or talk with them face to face, much better. If I move again definitely I will use them again.

Move size: 4 Bedroom Home Service cost: $4280

The movers showed up a day early, I wasn't ready for the move for the move but changed my plans and accommodated their request. The movers charged me extra because I had glass coffee table (which was damaged upon delivery to my new apartment). They damaged my walls during the pick up of my furniture, I advised the company with no reply. I booked with this company because the dates for pick up and delivery were available. I expected a call a day prior to delivery so I called and I only got a message service. The day of delivery ( I had the elevator booked and advised the company on 2 separate occasions) I was on the phone most of the day trying to find out where my furniture was, finally spoke to someone and said it would be delivered 4 days later (so 4 more days of sleeping on an air mattress..lucky me) they quoted the contract saying if there was a break down they were well within their right to delay ..I was never informed of a breakdown therefore delay. They finally delivered my furniture and it was damaged, chips out of my wooden furniture, put tape directly on painted surfaces which when the tape was removed also tore off the paint, there was a big chip out of my glass coffee table which I paid extra to protect..DO NOT USE THIS COMPANY. Contact me if you would like pics.

Move size: 2 Bedroom Home Service cost: $1200

Where to start? My experience with Real Canada Wide Moving was awful! I hope this review will prevent others from being completely taken by this company. I was moving from BC to Alberta, was give a quote from 1000lbs at $680 to 2000lbs at $830. I booked them for Dec.1 2017. The driver called me a full week early asking to pick up my furniture. Of course not expecting this I was not ready and still working. Then on Nov.30/2017 I was supposed to receive a call to confirm pick up for the next day (Dec.1). I waited until the end of the day and gave them a call, they told me that because I wasn't ready the weekend before that my furniture was rescheduled for Dec.2 pick up. Ok, not the end of the world but a heads up would have been nice? They show up, everything goes well and they take all of my furniture and boxes. Then a few weeks later I get my final bill which was 1820lbs and the charge was for $1110! They charged me $100 to go up 5 stairs! I eventually got that charge removed but could not understand why my bill was $1000 for 1820lbs when my quote for 2000lbs was $830. I was told that is their pay structure?! Then I set up delievery for my belongings, they showed up looking as if my boxes were thrown down the stairs, dishes inside were broken (they were packed properly), they destroyed my dresser, kitchen table, one of the chairs for the kitchen table, a night stand, my stand-up fan and then I realized my summer tires for my truck never got delivered! They also delivered a few items that did not belong to me. It took me 2 weeks of asking them to pick up the items that did not belong to me when I finally drove them to their warehouse on my own time. Seeing inside their warehouse made me understand why so much of my furniture was ruined!! it looked as if they literally just shove and pile peoples things as tight as they can in there. I made a claim for all of the damage and my missing tires, this is about $3000 in loss for me and they paid me $150 and told me my tires can't be found. They told me that they calculated my loss at $300 and the deductible is $350, so I was basically owed -$50, but to "keep me happy" they sent $150. It has been nothing but a nightmare. I now have to replace so many things and go spend $600-$800 on a new set of tires which I had owned. Please choose another company to move your belongings. I would hate to see this happen to anyone else.

Move size: 1 Bedroom Home Service cost: $1200

I had the worst experience dealing with the Company. Initially I inquired about the quote and when they called me with the quote, I asked them about the bad reviews, I was informed and convinced that they are all fake and they are professionals so I ended up hiring them a month in advance to move from stuff from Edmonton to Ontario. I was told 10-15 business days initially and when they charged me $200 deposit, which was non-refundable as well, and sent me an email the delivery time frame was mentioned 15-20 days. I called them 2 weeks ago about the pick up schedule and time frame for June 25, I was told that they will call me on June 22 due to the weekend.

I called them 4 times on Friday after 1 pm because I did not get a call, I was told that they will call me before the end of their business hrs. I waited all day but there was no call from anyone from their office. Finally, I emailed Gabreila and informed her that I have to leave on June 25th and I didn't get any call for the time frame as I was informed that they will give me time frame for pick ONLY on June 22.

Today, June 23, I called them again at 0911, 0958, 1030 and 1130 and no one answered the my calls nor I got the response for my email. I was stuck in the middle as there was no communication so I had to call another moving company around 1 pm and fortunately they agreed to move my stuff on Monday with a short notice, I had no choice to make arrangements to make sure my stuff leaves on time because I have to vacant the house on the same day.

Later at 0258 pm, Gabriela responded back to my email, (btw office is closed on Saturday) informing about the time frame for pick up on Monday and got a call from the driver at 3 pm.

I had booked another moving company already at that time. I feel that it was totally unprofessional and no communication from them which put me in the situation to hire another company and lose $200 deposit.

Please read the reviews below, I made a mistake and should have read the reviews. They are rip off and I believe that's how they make money by charging deposit and then you get stuck. Worst experience with them. DO NOT HIRE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $200

Booked this company to move me from Cold Lake to Nova Scotia . The move was to take place on June 26 paid a deposit. Get a call from Gabriella the lady I booked with on June 25 to inform me that they didn't have the permit to move me. What company waits till the day before to inform you of this I was to be out of the apt by the end of the month. Spent the morning trying to find another company on short notice to move me worst customer service I have ever experience would advice anyone not to use this company. Still waiting for my deposit to be returned to me. Do not use this company to move totally a rip off.

Move size: 1 Bedroom Home Service cost: $2400

NEVER HIRE THIS COMPANY!! They changed the pickup date to make sure our stuff would arrive on time, never showed up on the day and did not call to tell us they were running late, changed the time 3 times then never showed up. After finally showing up 3 days later they said our stuff would arrive in Calgary by the 3rd when we would be there on the 1st. Had to call them every time we wanted an answer or the invoice. Multiple times there was no answer and no call back when they said they would. Also said they would refund us the deposit and never did. Now they are saying our stuff will not arrive until the 7th while we are living in an empty house. This is the third date that they have said our stuff will arrive. They have done nothing to help us and refuse to give any sort of discount or refund. Terrible customer service and absolutely NO help from the manager.

Move size: 3 Bedroom Home Service cost: $1200

After looking into a few companies, I choose these guys.
I was dealing with Gabriela, trying to ensure our belongings would arrive in Calgary the week of September 25th, she assured me that it would happen. I have booked flights for my family for the 27th hoping our things will arrive prior to that. We have a 5 and 6 year old and do not want them going to an empty house.
Our pick up was booked for September 5th, they called me the day before and gave me a window of 3-6pm. Driver finally calls me at 7pm, tells me they will be here at 11:30pm! I told him, are you kidding me!! Who the heck moves at 11:30pm!! I called the office in Edmonton and explained. To Gabriela's credit, she did look into it and made other arrangements for now a Saturday pick up. We shall see how that goes. I will write another review once the move is done! Stay tuned!

Move size: 3 Bedroom Home Service cost: $2500

These guys were not very professional, the movers were not at all careful with the products during either the loading, storage, or unloading phases. Many of my items were damaged and my floor safe inexplicably didn't make the trip from storage to my new house.
They only have a 10 day window from delivery to get your claims in which is a pretty short when you're moving a family with young kids between cities.
The actual movers were also very tough to communicate with due to large language barriers; I might as well have had them just load everything into my garage as they either ignored or did not understand where I told them to put stuff so I had a tremendous amount of hauling to do after the fact.
Also, the estimates on weight were low-balled and the move ended up costing probably 40% more than we had anticipated (maybe we just have exceptionally heavy possessions).
Overall, not happy, would not use again.

Move size: 3 Bedroom Home Service cost: $3200

Thank you realCanadamovers for the worst experence. You guys doesn't deserve to be called as Canadians. Rude and worst experence from moving specislist Gabriela C., a lady who is very inhumane and rude with customers. Delt with another man called Dave, speaks like an Idiot and has no commonsense. They delayed my shipping and told lies to justify it. When I questioned it, they were very mad and rude. Don't trust them and they are the biggest liers I met on my life. If you are looking for someone who is professional, human, trustworthy or respectful never choose this company.

Move size: 2 Bedroom Home Service cost: $1500

Oh my goodness, not at all a positive experience! Gabriela took my call,I wanted a quote and understanding as to how it all works as we have never used a moving company. Explained to her how my husband was recently disabled and my 19 yr old son was moving for university and we wanted to make the move as smooth as possible, I was trying to understand the weight and the cost around it & how it all actually worked, she took sometime to try & explain, I believed I understood it, ( until I received a phone call about payment on the other end; further into the story) & that my son would be the one receiving the delivery & I would not be there, so she took my credit card for the deposit & I reiterated that I was not on the other end to receive & that my son would be without my credit card would that be ok she said yes, then she called the next day and told me driver would call 30 mins prior to pick up between 9-1 the next day, then told me that because they are a Edmonton based company they travel to Calgary Tues & Saturday so it worked out that my son would get his stuff the next day and the driver would call him, I then said that I would not be there, how will I know how much, she said I could go to the weigh scales or the driver will call me with the actual weight. So they showed up at 9 no phone call though, that’s fine, just went to deliver in Calgary and they phoned me, not my son, ok, then my son phones asks how we are paying, they will not deliver anything Until payment!what! They have my card number, nope, has to be cash or etransfer! How the heck do I know what I am paying? Etransfer, I just moved in & have no internet! Anyways after fighting with Gabriela for 20 mins, yes I was panicked, I am the customer, get it so drivers don’t drive away, hopefully stop calling my son a Liar, yup, I was angry at that, then had Gabriela hang up on me, to a call back have the supervisor tell me I was rude to his employee, where is the money and the drivers were leaving and I would have to pay them for it coming back here, after I did the etransfer and they hadn’t received it yet, I was freaking out, then finally they received the payment, first things downstairs box springs don’t fit, they leave them outside ( in the pouring rain) then decide to drop boxes at the bottom of the stairs and that they were not going to attempt the sofas as the box springs didn’t fit, thankfully the landlord showed up and directed the drivers to do so as they were taking advantage of this young man.
Totally disrespectful, rude, arrogant, unfriendly, no customer service skills.

Move size: 1 Bedroom Home Service cost: $1100

Please do not use this company for moving !! I hire the services of this company and I can not rate them worse than 0, otherwise I would. I moved from Montreal to Edmonton, they were going to pick up my boxes on a date we set and I scheduled my trip for the next day. They not only did not arrive on the established day, they did not call or respond. The next day, hours before my trip, they finally answered and told me that I had to set another appointment for the pickup. I had to talk to the new inhabitants of the apartment and ask a friend to be there that day. Because of the inconveniences caused, they said that they were going to give me a discount. They finally collected everything 3 hours after the time they had said. They say that it takes between 10 to 15 working days to deliver things, after 20 business days and several mail and calls they came with my things. Not without first charging me for the service and when I reminded them of the discount they told me they did not know what I was talking about. After fighting them they gave me 25 dollars of discount for all the inconveniences.
Obviously the boxes were battered and in poor condition.
The people who are in charge of the clients are rude and have no education. (The worst is Gabriella).
As I said before, to avoid problems, better choose another company.

Move size: Studio Service cost: $1302

Didn't show up. I flew with my wife to Montreal from Alberta to assist our daughter's packing and clean up of apartment. We had confirmed booking for move on Sept.29th between 8 - 11 am. At 8:11am that morning we received a call that truck had broken down day before and the soonest they could move our daughter's belongings was in 5 days. I asked if any solutions they could provide us and they recommended we hire a moving truck to pick-up and store until they could get there (ironic?). I then called the customer service specialist line, and left a message to call us back please. Without a vehicle, we finally securred a pick-up last minute in Montreal (not as easy as you may think..ha) and moved everything ourselves to a Uhaul facility that impressed us so much, we gave them the business to transfer the belongings to Alberta for us. Upon getting back to work this morning (Oct.1) in Alberta, I still hadn't heard back from Real Canada Wide Moving so I called to ask if I could speak to a manager about our crisis over the weekend. They indicated I would receive my deposit back, and sure enough a few hours later I received an email 'sorry about that, we refund your deposit. Your receipt is attachment. Have a good day!' As an owner of a few Alberta businesses, I would punish MYSELF if this was my best customer service. Wouldn't recommend.

Move size: Studio Service cost: $450

Very easy moving experience with Real Canada Movers. They came on time, and were prepared and eager to work, were very hard and efficient workers. One of the movers even fixed a couple of pieces of furniture in the process! I also very much like that they are very upfront about their prices and what fees they are going to charge - absolutely no hidden fees whatsoever, I paid for exactly what I was quoted and no more.Ask them home estimation, they do free home estimation and you never get any hidden fees.

Move size: 2 Bedroom Home Service cost: $2240

Do NOT and I repeat DO NOT use this company. I had booked this company a month ago and had a date to move from ON to AB. I was supposed to get a confirmation call the day before pick up to confirm the time and I never got a call. The day they were supposed to pick up I had to call them and was given a 4 hour time frame. They did not show up apparently their truck was too full. They would not confirm they could be there the next day and offered very little help. His exact words were it’s out of my hands. Horrible customer service and management. Please avoid this company at all costs!

Move size: 2 Bedroom Home Service cost: $1200

The movers came late, couldn't find the loading dock (basic research), were argumentative, and charged a surprise fee on the day they arrived because they "estimated" the distance was over 100 feet from their truck to the suite, before they even went up the elevators.

If you don't pay the surprise fee RIGHT AWAY, they will literally hold your furniture hostage. It shows what kind of people are running this business. These are the kind of people that are used to cheating/scamming others so they expect the same behaviour out of their customers.

Just look at the other bad reviews (on Google), and look at how the business responds. Always threatening, always defensive, always blaming the customer. It's pathetic.

There are MUCH BETTER moving companies out there. Don't use this one.

Move size: 1 Bedroom Home Service cost: $1500