PSS International Removals

The worst company that I have ever had to deal with.  They overestimated the volume of my consignment by over 50% and over charged me.  Eventually, they accepted that they had overestimated but have never paid me a refund.  They promised shipment within 2 weeks of collection but took 7 ½ weeks.  Their customer service was lousy.  They failed to address my complaints.  My complaint about them to BAR (British Association of Removers) led first to a conciliation process and then to arbitration.  The legally enforceable judgement, handed down by a barrister, found wholly in my favour and awarded me a significant sum.  Not only has PSS never paid me but their MD sent me a series of very threatening and abusive emails.  PSS states on its website that it is currently endorsed by BAR,  IMMI,  FIDI and FAIM.  In my view, dissatisfied customers should be complaining to these organisations to persuade them that this company should no longer be endorsed by them.  There are several complaints about PSS on the internet.

Service cost: £1172

Just had a lovely couple of guys called Danchy and Chris here today from PSS. They were a real great bunch of guys who didn't stop working but managed to find time to explain certain things to me and my wife. We have moved a couple of times in the UK but not to the other side of the world, so we didn't know what to expect. Everything was sealed and wrapped today which put our minds at rest as we read a few bad reviews on PSS and other companies but glad we chose them in the end. I suppose you can read too much into these reviews without having enough of the facts. However it helped me so thumbs up, I hope this helps anyone moving.

Service cost: £3100

  We have used PSS to move to USA a few months ago. The agents that were assigned to finally transport the shipment from port of entry were excellent. They kept me informed at each stage of the process and the only charges I incurred apart from the original bill was the US Customs X-Ray fee. There were only two minor breakages of a cup and a shot glass and a damaged plastic transport tub but I think I can live with that! The initial UK rep who arrived to do the estimate was very courteous and helpful, and according to my son who met the actual packing team, said that they were very professional and polite. As expected, the packing and labelling itself was unbelievable. It made it very easy to sort and store all my belongings in a timely fashion and I now feel as if I am 'home'. All my books, mementos from 38 years in the Navy, my tools, CDs, DVDs, clothes and especially my precious photographs have all arrived safely and I am a very happy expat and smiling a lot, which impresses the wife! I will definitely recommend PSS to anyone planning an international move in the future and finish by saying that it's been a pleasure dealing PSS and their agents. Once again, I thank you. .

Service cost: £1500

PSS moved me and my family from the UK to San Diego. They were one of the cheapest quotes, and I was almost going to avoid them as much advice says to avoid the cheapest. They, along with the other 5 companies we got, all said we would need a 20Ft container plus a little over-spill. They actually predicted the least overspill of all the quotes.  As it turned out, we only filled 75% of the 20Ft container, and we could have taken a little bit more stuff with us. Although their packers did say we were very organised, and had our stuff very well condensed, and all furniture dissembled.
 
They came in and packed our house up in 3-4 hours, and then loaded the container the next day in 2 hours. They gave us the details of the container, the ship, and the company that would provide the delivery in the US.  The boat arrived a few days earlier than expected, and was delivered a few days later. We had nothing broken. And I have to say during unpacking I could see that PSS had done a very good job of packing. .

Service cost: £5700

I would have given them a better review had it not been for getting hit with extra charges at the end that I was not told about. The day before the delivery their agent contours logistics told me there would be a chassis fee and if I didn't pay for it then no delivery. Despite having an email from PSS telling me that other than additional customs fees should the US government decide to do additional screening on my boxes that there were no extra fees I was still stuck with this at the last minute. This was a fee they knew would be incurred (it is incurred on every US shipment) and told me it was in the paperwork. I had gotten a lot of quotes hence why I asked if there were any other potential fees in order to avoid this type of last minute surprise. The manager told me it was an oversight and essentially too bad for me. I am off the view that if it is your mistake pay for it. The cavalier attitude of the manager was not appreciated and have advised friends who are moving out of the U.K. to go with another company.

Service cost: £1400

I moved from the UK to the USA. They were very friendly and helpful on the phone before I left and assisted me in completing all of the customs paperwork which would have been difficult (but not impossible) otherwise. Their price was about the market average in the end for what I was doing. However, after they picked up and began the shipping process I learned that they were actually shipping everything using FedEx so they are just middlemen. As a result you are just the recipient and so you lose any control or input over the FedEx shipment or an ability to edit it. Asa result I ha to go pick up my stuff from the FedEx facility. I would advise skipping these guys and just using FedEx themselves: it saves paying a middleman!

Service cost: $1000

PSS Just finished off our move yesterday and Barry and Steve the men packaging my house contents were fab. Good sense of humour and genuinely nice people. The guys worked their socks off and very pleased with them and PSS.

Andy the sales guy was also really nice and friendly, put our minds at rest when he told us about his own experiences of living in New Zealand. Gave us some good advice and I can only speak about my own experience of PSS but I would recommend them to anyone moving, especially Barry and Steve.

Service cost: £5514