PSS International Removals

I am please to say my goods have been delivered. Both sets of packers were absolutely fantastic. The guys in London were great and besides the odd cup of coffee they did not stop. I was surprised how efficient they were and this is reflected on the delivery we received. Based on forums I have read about international removals I expected some damage however other than a couple of broken pint glasses I am please to say we can't see any other damage. Service received from PSS was fantastic, especially the help and advice provided by Lisa and Mark. Contact was no problem, and questions I had were answered straight away. As a new resident in New Zealand and the stress that comes with it all I would highly recommend PSS.

Service cost: £4200

We used PSS to ship our goods to Australia. When the PSS men arrived at our home to pack, they were extremely pleasant and helpful and everything was packed with great care. When our goods arrived in Australia they had to go into storage for about 9 months. When eventually we received them and unpacked our goods, we found every single item to be in perfect condition, not one scratch or breakage including a solid oak dining suite.

When we had to contact PSS for any query we had, they replied straightaway and were extremely helpful.

We would not hesitate in recommending PSS for their care and attention and also their competitive price.

Service cost: £2154

The service received from PSS has been both professional and friendly. They have answered any queries we may have promptly and informatively. The guys who did the packing on the day were also friendly, considerate and nothing was too much trouble. On such a stressful day this was very much appreciated. I wouldn't hesitate to recommend their excellent service thus far however I am confident that the same level of service will continue once our belongings arrive here in NZ.

Move size: 3 Bedroom Home Service cost: £2775

My consignment was packed on 14th February and still I didn't get it from London to Australia.I had paid all required amount that PSS asked me to pay for but when the consignment came to Adelaide I been asked to pay another fees for inspection!and I paid that too so I can get the consignment earlier.Not that all,icalled the local agent twice and they are still refusing to give me an ESTIMATED DATE!come on an ESTIMATED Date!! And told me they don't bother what PSS told me about delivery time!simply disgusting!how long I have to wait! Now I have to buy slowly slowly whatever I am expecting from my consignment!thats a total joke!

Move size: Partial Move Service cost: $1300

Everything was excellent , from the booking to collection to delivery
they were very flexible with the date , in fact they shipped my house contents from UK to Abu dhabi straightaway and they store it for me for free until I settlled in (3 months) then delivered and unpacked on the same day I wanted , also the collection was with a short notice.
My only comment is that my friend shipped more than me with a cheaper company.
the other small issue is the driver who came to collect my things was arrogant and unhappy , I had to feel it was my fault so I had to move some boxes myself to the van , resulted in back pains

But overall these are small issues as long as they have not caused me any stress , so happy with the booking and timing and delivery : excellent service.

Move size: 3 Bedroom Home Service cost: £2200

Rating: 5 out of 5

Boxes, some packing tape and bubble wrap dropped off before. I could take my time and pack. Arranging everything via email or on the phone was no problem. Always a quick response time. When ready I was able to arrange a convenient pick-up time, and the pick-up man was very punctual. No waiting around. I could track my boxes and they arrived as expected. It was great!

Two plates smashed but that was my fault for not bubble wrapping them better, and packing them at the bottom of a box! I packed heavy boxes and they were probably handled by lots of people, so only two plates not making it is fair. Just pack your stuff well, or carry any super important fragile stuff with you and you'll be fine. Or maybe write "fragile" on the side? I hadn't thought about that.

Also thought value for money was reasonable, when compared to the cost of paying for and trying to carry extra suitcases on a flight.

Overall, super happy with PSS.

Move size: Partial Move Service cost: £253

Amazing service! I moved from UK to South Australia. PSS did a great job from start to finish. The surveyor was very friendly and professional and gave us some good advice on what we could and could not take, what needed to be cleaned etc. The packers were really great, working so quickly (we kept them going with tea and biscuits!). In Australia our shipment arrived with in the estimated time and the guys on the other end did a great job delivering and unpacking everything. I would have no hesitation in recommending them to others.

Move size: 3 Bedroom Home Service cost: £4500

They don't take care with your goods, no bubble wrap or any extra paddings - just paper. They had wrap my only glass with paper, so it arrived in pieces. How to protect a glass only with paper?!!
One cupboard, which I have for only 18 months, they put all in a box without any protection between the parts, so one part broke the other, arrived with cracks/role in all parts.
I contact them and they didn't help, I sent pictures, explained what happened, as that was their problem with how they had package. they said that I didn't do an insure for both items with problem.
I sent a "house" how I will insure everything.
After some emails, they said that they can pay me 60 pounds for both items, but the claim fee will be 100 pounds. Seriously?
And the worst is: its clear that this is their problem, their fault in the moment of the packing. Terrible.

Move size: 2 Bedroom Home Service cost: £2800

This is a terrible company who have the lost literally all of my valuables. As soon as I had payed in full and got my bags picked up, the communication ended there. when trying to call and get an invoice for my payment and see if they had my bags, I got a response yes we have the bags and we will send the invoice. I had to call another 4-5 times before I got in the invoice which was wrong and then the day I am getting on my flight to leave the country, they call me saying that they only have 1 suitcase and did I only give them one? An absolute joke, everything I own and value is in that suitcase and they are in complete denial that they had previously already told me they have both of them. There is a complete lack of communication between their staff. No sympathy, no refund or compensation. Disgusted and so upset that I was stupid enough to entrust my valuables with them. DO NOT USE THIS COMPANY.

Move size: Studio Service cost: €1000

The worst company that I have ever had to deal with.  They overestimated the volume of my consignment by over 50% and over charged me.  Eventually, they accepted that they had overestimated but have never paid me a refund.  They promised shipment within 2 weeks of collection but took 7 ½ weeks.  Their customer service was lousy.  They failed to address my complaints.  My complaint about them to BAR (British Association of Removers) led first to a conciliation process and then to arbitration.  The legally enforceable judgement, handed down by a barrister, found wholly in my favour and awarded me a significant sum.  Not only has PSS never paid me but their MD sent me a series of very threatening and abusive emails.  PSS states on its website that it is currently endorsed by BAR,  IMMI,  FIDI and FAIM.  In my view, dissatisfied customers should be complaining to these organisations to persuade them that this company should no longer be endorsed by them.  There are several complaints about PSS on the internet.

Service cost: £1172

I have never experienced such poor customer service. I had problems organizing a time to pick up my boxes in London and so they arrived at 8AM unannounced while I was out. They then tried to charge me additional fees to return to collect the boxes. I spoke to one of the rudest men I have ever come across at PSS who refused to put me through to his manager and did everything to make this process as distressing as possible. As if moving 1000s of miles isn't stressful enough. Eventually when I did get through to the manager (after 20 minutes of arguing with this man) they agreed to come back that day and collect the boxes. Boxes arrived in Canada 6 weeks after I expected them to arrive and 12 weeks after PSS picked them up. Communication was poor throughout this whole delay and I was never told where my possessions were, whether they had left the UK and when they were due to arrive. I ended up having to replace most of my belongings so now I don't even need my boxes! They out source pretty much every part of their service and so you never know who to contact when things go wrong (which they did at every part of the delivery). Finally my boxes were delivered today, well almost, they are sat in the lobby of my building as the  courier refuses to bring them up the stairs. Luckily the contact in Canada is a lovely lady who is doing everything she can to remedy the situation. I can only advise not to use this company under any circumstances. I had many friends moving at the same time as I did and they have all received the same terrible service. I will never use or recommend this company every again!

Service cost: £450

We have recently used PSS to handle our international move from Edinburgh to Johannesburg. Unfortunately they arrived late and did a very rushed job to get our flat packed up.  Fragile items were not protected by tissue paper / bubble wrapping / or foam balls to minimise friction, movement or damage. Our picture frames and paintings were not protected. fragile items were placed in boxes unprotected alongside tools and kids bicycles and as a result were damaged.  PSS's response was poor, basically stating we should have insured against their incompetence.  Their website states they take care with packing your items.  This is clearly false advertising.  .

Service cost: £2000

It has all been a bit frantic the last few days and so I just wanted to pass on my first hand experience of moving with PSS.
The PSS surveyor was excellent, spent a lot of time going through everything so that we were pretty confident about what we could and couldn’t take. That made it easy for us to prepare well beforehand. What can I say about the packing team? They arrived at my door Wednesday, and all my worries and stress just fell away. I’d not slept the night before!  They hit just the right amount of humour to make the two days a really pleasurable experience. Not only that, but we never heard any swearing, they were always very polite and did they work! We were amazed at the speed at which they got things done. They always checked if they weren’t sure whether to pack something and helpfully unpacked something which I didn’t want to go. My fault! Nothing was too much trouble. They were a real pleasure to have around and we were sorry to see them go, although that meant they had done the job! We were also very admiring of their skills in packing the container. So all in all, many thanks! We look forward to collecting it all at the other end and hopefully our house will be near completion by the time we get to NZ. I believe we can arrange storage if necessary when we get there which is a great weight off our minds.
Pauline and John.

Service cost: £6300

We would just like to pass on our experiences of using PSS. The team of Neil, John, Steve and Barry made the whole packing and shipping process easy. We shipped the full contents of our house plus our car and motorbike and the boys from PSS made it look effortless.   I cannot speak highly of the guys as they were an absolutely fabulous team and wish they could be in Perth to unpack us (maybe too much to ask..).   From start to finish they were professional, courteous and speedy and took the stress out of the UK side of the move.    They managed to have us packed in record time and watching them work was very enjoyable (in a good way!).   Thanks must also go to the estimator and our account manager who were absolutely spot on with their quote as there was barely room to fit 2 empty boxes before the container doors were sealed - perfect result!   Let us hope the Perth team are equally efficient.   Val & Jono.

Service cost: £7000

I have been going to get in touch for a couple of months.
I would just like to say how impressed I have been with every part of the procedure and how professionally everything was managed.
All the staff in the UK and here in Christchurch were wonderful and couldn't have been more helpful. I was amazed when unpacking some of the more delicate items that they had reached their destination intact and looked as though you had achieved 100% , when unpacking a further box found the glass shade to one of my table lamps to be broken.
When I think of what might have been damaged 99% is still excellent!I don't think I will be moving again, but who knows what life has in store for us. If I do, PSS would certainly be the company I would choose and would have no reservations in recommending the company to friends and family.
Many thanks Craig.

Service cost: £3500