Provincial Movers Inc.

I usually do not provide reviews on Forums but I'll make an exception for this company.
I used this Provincial Movers to perform my move from Edmonton to Prince Albert.
Booked and provided the down payment for the move. Fine.

The estimate was for 1000 lbs. Okay
On Thursday, another company came to pick up the items - Real Canada Moving. Okay.
After the weighing, the weight came out to less than 500 lbs and I called the office and the sales person James said they would not be re-estimating cause the minimum is 1000 lbs. Okay.

On Monday, I get a call from another Driver, John, asking if they could come @ 8:00 AM on Tuesday to deliver, which we spoke about and agreed to for Monday Evening. At 10:00, I get a call saying they'll be into SK @ 2:00 so if they could deliver it @ 7:00. Fine.

At 6:45 this morning, I get a call saying there was a fire on highway 11 for a trailer, that held them up and they would be to SK @ 10:30/11:00. Okay. Naturally, I went to all news websites and all traffic sites, also was looking at early morning CTV and not notices provided for anything like this.

They show @ 11 and then the driver demands extra money for the elevator/stair fee. At which point, I told him that was not a part of the agreement. He started to get angry and I was livid for this. I just paid the stupid fee but they are a con shop and BBB has not accredited them.

Service cost: $750

DO NOT USE THIS COMPANY!!

-Terrible customer service (Very difficult to reach and when you tried to discuss any issues with them they get very hostile very quickly)
- They do not reply to or acknowledge multiple attempts at emails
- They said that they would call to confirm 24 hrs in advance if when they were going to come. Guess what?? They did not
- Did not pick up my stuff on time
- Was not delivered on time
- Was told that all my furniture weighed 1200 lbs but there was no proof or slip indicating that this was true.
- They did horrendous job reassembling the furniture.

Please, please do not use this company.

I have reported this company to BBB.

Service cost: $1250

Simply the WORST experience I've ever had with a company. DO NOT USE THEM. They lie, are incredibly unreliable and are gracious only until they have your stuff. I was informed that I had to pay a deposit of $100 and then pay they remainder once the goods were delivered. He implicitly stated three separate times that payment would be made once the stuff was dropped off. They have my stuff and the bank calls me because they illegally attempted to charge me twice for the move without my consent and DOUBLE the price that was quoted. I called them to confront them about this and they were belligerent to me on the phone and told me that if I didn't pay, my stuff would be delivered much later. They quoted me a week and it took a MONTH for my stuff to arrive at the destination. Just ridiculously bad service. They also informed me that they would provide me with a days notice of arriving to their destination, but surprisingly, they didn't. They phoned me to tell me that they were there and then since I was at work and not able to take the call, they left immediately. I had told them that my friends would be receiving the goods and they didn't say anything of it, but then when they arrived the next day, they stipulated that I had to sign a form within 30 mins or my stuff would be lost because they had to leave the province. What the #$#@! I then received a call saying that I hadn't signed the form sufficiently and he yelled at me in a condescending tone. Just egregiously bad. AVOID!

Service cost: $1200

Arranging things went smoothly, though the contact person was hard to get a hold of and I couldn't get a delivery time and day until the day before (needed to book the elevator).

Once the stuff arrived, all the boxes were torn and many of the plastic bins were broken. Everything had been searched, including my files, jewelry and valuables; they just threw stuff back into the boxes and bins in a mess. It's a good thing I'd cut out all references to credit accounts before I left. They also broke my large wooden/metal shoe rack, one of my framed prints and a prized ceramic egg and stand were missing (though I found a broken edge of the stand). The tables and bed frames were scratched and dishes broken. They said because I packed things myself I couldn't claim anything.

I will never go with mover's according to their online quotes again, unless many reviews indicate they're reliable.

Move size: 2 Bedroom Home Service cost: $1990

I hired Provincial Movers for my Move from Montreal to Scarborough (Toronto). I booked 10 days in advance of moving day, Paid CAD $ 100.00 in advance. On moving day, No Truck showed up, No Mails, were responded, Office and Toll-free numbers went unanswered. I did wrote to them later also many times, no response. I did get their office later twice and responses I got were shocking. First Calli got response - Lady that picked up phone giggled and said, it's common in moving companies. 2nd call - I specified, I may take Legal action and, I was responded, we keep Government and law authorities in our pockets. So now, I have no alternative, just to sit back, loose money. This company Cheated me, did Fraud, and took away money and not even afraid of any law.

Beware of this company:
Company Name: Provincial Movers Inc.
Website: www.provincialmovers.com
Tel: (905) 795 - 2666
Fax: (905) 795 - 2665
Toll Free Number: 1844 - 795 - 2666
Contact person: Deanna Taylor
(deanna@provincialmovers.com)
Company E-mail: info@provincialmovers.com.

Service cost: $1000

This company is a complete Joke They picked up my belongings July 29 2016 and I never got my belongings until Oct 11 2016. There were multiple dates given both in writing and verbal and none of them were ever correct. It took a total of 75 days from the date of pick to get my stuff from Halifax to Calgary. They customer service is basically non existent. James Daniels and Patrick Hartman are nothing but lying crooks. I was given a total of 5 different delivery dates via email and multiple ones verbally on the phone. These 2 will yell at you on the phone and hang up when you say things they don't want to hear or have questions they don't want to answer and these are the people who are managing your move. They sub contracted the pick up and the final delivery. When my stuff finally arrived after 75 days my dresser which was less then 1 year old was completely smashed and they are trying to say that it was shipped that way, I have multiple dishes that arrived broken.The boxes were damaged and they were all brand new when they were picked up and you could tell just from the shape of the boxes that everything was handled ruff. When they showed up to do the delivery the never brought my couch, mirrors and ironing board. As per part of there contract they are suppose to give you an inventory list the date of pick up. After multiple emails I had to get a lawyer to call them just to get this document. and when it came there were items missing because they didn't make the list until the items arrived in Ontario. I have put a claim in with there insurance and now they are trying to say that there is a deductible on it of 350 $ and that they will only pay for 60 cents on the pound. these guys are a complete joke. If you look them up at the better business bureau they have over 20 complaints listed with them (many of which are still unresolved. At the end of the day James and Patrick have told me to take them to court if I don't like and I am so done with dealing with these people that I will see them in small claims court.. Please beware and DO NOT USE THIS COMPANY THEY WILL STEAL YOUR ITEMS AND RIP YOU OFF.

Service cost: $2900

I wished that I have read these reviews before we contracted with this company to move our stuff. To make it easier for you to make a decision, here are a few of things to consider:
1. Some of our stuff went missing - including a few bottles of whisky that were included in our personal items
2. Most of our items were broken - they claimed that we could file an insurance claim with them - however, I really don't believe we will get anything from these people
3. They charge your credit card before you authorized them to do so. According to the credit card company, they can charge your credit card at anytime for any amount if you have provided them with your card information.
4. They don't provide you with evidence to validate the weight they are charging you.
5. They called you half an hour before delivery your stuff. Forget about the five to six weeks storage they promise you.
6. They threaten to dispose of your property if they don't get to deliver it in half an hour
7. They will deliver your stuff when it is convenient to them.

Please note if you contract with Provincial Movers then you will be next one putting a review here!!

Service cost: $2500

Worst company every. Charged me for 900 lbs when my things weight barely 400lbs. They were suppose to deliver my things from Edmonton to New Westminister. They picked up August 11 and was to deliver on August 15 did not get my things until September 23. I had dishes broken and my chair stained. Very rude customer service. So many more things. I took 2 days off because they keep saying they will deliver but never showed up. So many things! ONLY USE THIS COMPANY IF YOU WANT TOTAL FRUSTRATION AND HEADACHE!

Service cost: $721

They did not show up on the moving day. They used subcontractors to move our stuff. We had to ask several times to have the scale ticket. The weight was too high and we had to ask for re-scaling and paying based on the actual weight.
Steven (just a fake name) contacted us that they had disposed our belongings! We had to get the police involved and the police is investigating the case. CONTACT THE POLICE, DON'T LET THESE SCAMMERS GET AWAY WITH THIS.
They operate under "Nexus Express" too. Steven, David, Jennifer,..they are all a network of scammers.

Service cost: $1800

Moving from Newmarket, Ont. to Port Coquitlam, B.C.
We weighed our boxes, numbered all of the boxes and ran a black marker across the tape.
We contacted the company, they were pleasant and showed up on time. They called us with the cost and weight which was 100% accurate. We were told that our belongings would be put into storage for 6 weeks and they arrived in B.C one week after the 6 weeks of storage.
We had a lot of breakables and not ONE item was broken and all the boxes were counted for. The gentlemen who showed up were polite and more than happy to put the boxes wherever we wanted. In total we had 86 very large boxes.
We were very happy with Provincial Movers Mississauga, Ont .
I've moved all over Canada and this is the first company to have not broken anything.

Move size: Partial Move Service cost: $1200

My family had a very stressful move that started with the movers now showing up. It started with no confirmation call the day before. I had to call to find out the move time. But the next day the movers didn't show up. I got a call on the day AFTER. No apologies no compassion. The agent just said they have a truck for me and if I want to take it or not. At that point I already had a Uhaul. I am still waiting to get back my deposit. It's been a week since they promised only 3 times. Provincial Movers. Never Again!

Move size: 2 Bedroom Home Service cost: $100

Very poor experience. I booked this company 3 weeks ahead of my cross Canada move. 4 days prior to the move date itself - they emailed me saying move has been postponed from Saturday to Monday (and I was flying out and completely moving out of Sunday, so I physically would not be present on Monday). In response to my frustration they said that 4 days notice is considered to be more than enough and they do not have any other alternatives and that I should cancel my plane tickets (of course they will not be covering any costs of that). I decided to cancel my booking with them and I had to search for new moving company 4 days before my move - and I was lucky enough to find it! Anyway - 5 minutes after I found new company and paid deposit - Provincial movers called me and said that they found truck to pick my stuff up on Saturday as was agreed before. Of course I have not agreed - I wanted my deposit back. Now, I must say - it took them 2 weeks and my multiple phone calls and hours on hold before I finally got e-transfer with my deposit back.

Service is not there, they are not following through with their commitments, they are putting their clients through much stress prior to actually checking all possible options. Do not do business with this company.

Move size: Studio Service cost: $670

I don't know why I didn't read the reviews for this moving company before I made a down payment.. hopefully you all are smarter than me and DON'T GIVE THESE SLIMY PEOPLE YOUR BUSINESS!! The actual movers I had were lovely guys, but the office is straight scum. First of all, I spent the whole day before stressed about whether they were even coming because I never received a call informing me of the time they were going to arrive. I had a limited timeframe because I had to book the elevator at my new place. Made multiple calls, no answer. Secondly, you should pretty much guarantee that the "quote" they provide you with is going to be a FRACTION (hopefully half) of what you actually have to pay them with the extra charges that they add on. I had an hourly rate applied, and the "hours" that they came up with was a straight up joke. When I tried to call to ask about it, the people on the phones were some of the biggest scumbags. I consider myself a reasonable person, and I was hung up on twice. NEVER EVER EVER USE THEM! Those moving guys deserve a better boss!

Move size: Studio Service cost: $1100

I was initially happy with Provincial Movers/Smart Way Movers (Brandon), who provided good phone service to me. The move date got mixed up and then fixed and the move happened. But 2 pieces of furniture were broken and Brandon has advised that he sent this to management, but after a couple of months, still no response. I am simply asking for $100 which is what it cost me to get the chair and mirror stand repaired, but neither Brandon or anyone else is responding. So stupid really, as I would not recommend them to anyone and my daughters have lots of friends looking for movers.

Move size: Studio Service cost: $1400

If you're ever thinking about hiring this company for a move just go ahead and shoot yourself now. I stupidly read reviews after having given a deposit cause I thought hey that's a really low quote! biggest mistake ever! I asked "why are there so many bad reviews" and one of the many random fellows who work for this company said "we have so much business and history, all our good reviews just don't have time to post" hmm fishy.. fist off they con you into a $100 "packaging fee" and tell you if your item gets damaged in the move and they didn't "do the packaging" you're not getting reimbursed, so I paid the fee. my stuff was picked up october 20 and supposed to arrive in vancouver from toronto 7-10 days later. it didn't end up leaving toronto until one week later and I was told another 7-10 days later. today had marked 4 days passed the 10th, I called and another random fellow said "ill figure out where the truck is and someone will call you." all day, no call, finally at 5pm a random calgary number calls me and says they are swamped and they will drop it off in the next 3 hours - at 8pm pitch black night time. I said okay, you're supposed to give me a day notice, but I was able to have them put the stuff in the garage. when they got there they wouldn't unload until they were paid. they were 2 sketchy guys, not the same that picked up, and were extremely rude and rushing me through everything. they kept hounding me to pay cash and I wasn't comfortable, when I wanted to swipe my card they guy said so what is it "savings, checkings" I was amazed and said "im not telling you that". another red flag..my boxes marked fragile were thrown upside down. I noticed my tv stand wasn't taken out yet, and then they magically found it. this guy forced me to write down "all furniture good condition" and like zipped outta there all rushed. I had no time to check anything. he left and I realized he didn't give me my tv. I called and he said "are u sure u have a tv" I said OF COURSE, I PAID THE EXTRA FEE TO PACKAGE IT. he says "okay okay, im coming back" he then proceeds to tell me hes doing me a favor and that tv wasn't written on one of my lists, but on the other. I full on believe this man was intending on keeping my tv. HERES THE BEST PART.. IT SHOWED UP BROKEN !! the guy said apparently he told some guy named steve and tried to get me to sign something else, I was like no way! so now a email to their "info" account, and we'll see what happens next. seems like alot of people are being burned by this company. for gods sake, don't let them fool you, I was quoted 600 and billed 1170 and they held my stuff ransom and wouldn't give it until I paid it off. DONT GO WITH THE "CHEAPER" GUYS, THEY ARE THAT WAY FOR A REASON!! NEVER EVER EVER EVER USE THIS COMPANY ! GARBAGE SCAMMERS !

Move size: Studio Service cost: $1170

At first they were excited to book our move. nice and friendly. we had a schedule pick up for the 27th a Sunday before my husband would leave. we were told we would receive a call the day prior as to when the ruck would get there. we waited all day Saturday.. no call. I called the office its not open on weekends. no emergency phone number but there is an email. I sent one on Saturday night.. didn't hear anything. again on Sunday morning as we weren't sure what was going to happen book a new company? what if the truck shows up we stayed home all day. finally Monday rolls around I called the office to find out what was going on. they took my name and number. an hour and a half later I call them back to be put on hold for another 20 mins. they finally came back on and told me the truck broke down. I asked why the driver didn't call to let us know they didn't give a straight forward response. they offered to pick our stuff up on the 10th of the next month, I needed to be out of my place by the end of the moth that was booked and I would be 2 provinces away. they made no other efforts to make things right. they have yet to refund our deposit that they took quickly enough.

Move size: 1 Bedroom Home Service cost: $1369