Progressive Relocation

I contacted Progressive Relocation when I found out I needed to move from Florida to Indiana.

I have a couple of friends and even a relative whom have all used them. I took there recommendations into consideration when ultimately deciding between Progessive relocation and another company that I won't mention the name of.

Overall Progressive really conducted themselves as professionals over the phone which in my opinion is s reflection of their work ethic.

When moving day arrived, they showed up about ten minutes early and we walked through the house and discussed how it would be completed. The guys managed to load every thing in a timely manner.

Upon delivery of my stuff in Indiana everything was accounted for and was in the same condition as it was in Flordia. They really helped get everything where I wanted it, along with assembling some furniture.

Service cost: $3000

These guys were great with moving my things from Michigan to North Carolina. The price was affordable and I would definetely use them again. I had problems and the booking and paying process was easy. These guys are awesome and efficient. They got the job done with no problems. There was no hassle with getting things done and I didn't experience any damage to my property which was awesome. They made sure to wrap my things and keep them from getting damaged in the rain. The job was completed for the right price and I'm glad I chose them.

Service cost: $2000

First, I would like to point out that the move was different in 3 ways: Time, Price, and Professionalism. The move was quick, clean, and respectful. The movers were people who obviously have experience in this business and were very careful with my Items. I appreciate how quickly they were able to move my things with such precision. Second is the price. The low base price of $2,000 was just perfect for me. $2,000 for what I was moving was very reasonable and was good to my budget. Other companies were charging me too much. Last but not least was professionalism. The staff was extremely nice and outgoing, always with smiles on their faces, providing a happy, exciting, and positive environment. I would definitely recommend this company to anybody wanting to move their things for a low price, quick move, and nice environment.

Service cost: $2000

I should say I had no issues with Progressive Relocation.
These people impressed us by their excellent services.
I personally was really exhausted with this search of moving companies to be able complete our huge move and I could say these guys gave us a good help.! Georgia to DC is a considerably big trip and Progressive Relocation made it happen and pretty well.

They wrapped our stuff in three layers (so, spared no packaging material) including our sofas and all the stuff. They are careful with flooring and took a very good care of stuff.
For me the most important was that were no any delays. That I appreciate the most. Referring to the prices they're really good, even better than other companies offer.

Service cost: $5400

So I finally got a job offer after looking fortwpo years but the trick was getting to the location with the budget I had. I was moving from Denver to South Florida so drivig a ruck with the dogs and family that far was out the question. So afterspeaking to may movers I choose Progressive because I felt comfortable with Paul the rep and he answered all my questions and concerns well. Move day came and the crew was on time and on point. Being an ex Vet I can appreciate good teamwork and they way they wrapped alll my furniture up and loaded so easily they made a huge move look like a breeze. Delivery was seamless as well and the price was fair as well with no hidden charges.

Service cost: $3520

Although my complaint list is long, I will try to keep it as short as possible. Obviously I am not satisfied with my recent state to state move with them, and here are the reasons why:
 
1. They claim they are not brokers, yet both the drivers who picked up my things, which were both from different companies, called them brokers. When I asked them about this they told me the drivers were wrong, that they are NOT brokers, that the companies are "sister companies." I know at least two different companies handled my things, if not more. I was originally told it was one company (Progressive Relocation) who handled everything. If I would have known that this wasn't the case I 100% would not have booked them. 2. Because they "are not brokers" they would not price match any company I had a lower quote from, even though they originally stated they do price match. My move was given to me as a "binding contract" at 2186 but I ended up paying much more out of pocket. 3. I was originally told my things would arrive on the 25th of June. They ended up arriving on the 9th of July. When I tried to get in contact with Progressive Movers, their only excuse was that it was in storage in Chicago, which again I was told that it would be a straight trip without storage, and they had to wait to a full truck. I was never told this ahead of time. I had planned for my things to get here in one week and instead they came three weeks later. They took no responsibility for my things being late. They were also one day late in picking my things up, which was more of a hassle for my father who was meeting them at the storage. 4. They told me they would contact me 2-3 days before my things arrived in California. They didn't contact me until 3 HOURS before they arrived. 5. The company did not estimate anything right. When the movers arrived at the pickup place, they told me (over the phone) that it would be an additional 700 dollars to pack "all the extra things" even though they were things I had originally listed. They also wanted to charge for packing things, taping things, which I were told were part of the estimate. I was able to talk them down to 250 dollars extra but I am still not pleased that I had to pay that extra. Then, when my things arrived here, I was told it was going to be an additional 450 dollars to deliver the items from 75 ft of the truck and up a flight of stairs, although I told the company that I was moving to a second story. I didn't have that extra money, as again, I had just moved across the country. Fortunately they were able to take down the price and my fiance was able to get some money out of savings to help. 6. The company originally told me to pay both payments in cashier's check, so before I left Ohio I got two cashier's checks. I found out the morning of my things arriving that it had to be cash or postal order, so in order to cash my own cashier's check I lost 50 dollars. When I called the company and complained they said it was my fault because its on the contract- not their contract of course, but the movers which my dad signed for me back in Ohio since I was here already. 7. Their customer service is awful. When I first called, all the sales people and managers were pushy and stepped around my questions, yet I decided to go with them based on their reviews on mymovingreviews and BBB standings. They were also hard to understand sometimes, as if they were calling from a loud warehouse. My 'salesperson' has dropped off the face of the earth since I had my down-payment, and will not answer emails or every time I call to specifically talk to him he is 'on the other line' or 'out of the office.' Their management and customer service people have for the most part been pushy, rude, and inconsiderate. They are not taking any kind of responsibility for how awful this move has been, and instead say it is my fault. Again, if I would have known how awful this company would have been to deal with I never would have booked them. 8. I have been trying to get ahold of them about missing and damaged items. They have not been able to help thus far. They blamed the missing heriloom on it "not being tagged" which was the original mover's issue. It has been several months and it is still missing and I have yet to hear back from them even after mailing the claims form. I also had a few crushed/broken items but nothing of much value since I personally packed everything. 9. Whoever packed the truck that dropped off my things did not pack it well- the movers had to take many things out just to get to my things. The whole process took about 5 hours for about 100 boxes of things. They also asked my fiance to help the whole time (do keep in mind, this is in 90 plus degree weather and my fiance does not do manaul labor for a living) because I wasn't able to pay the full amount for them "taking it up the stairs." While I am glad he helped out, I had specifically paid the movers to move the things so we wouldn't have to. He was not compensated for helping them, they just guilted him into it.

Service cost: $2186

Sadly, I chose Progressive Relocation based on their excellent reviews on this site and their very low moving estimate.  Jason gave me an estimate of $1,116.25 to move my deceased parents' lovely 1950's dining room furniture in Florida to my daughter's apartment in Los Angeles.  This was the lowest of the five estimates I received before I decided to go with PR.  When the furniture was picked up, the cost suddenly became $3,330.  A family member approved the move at my parents' house because I live on the west coast.  So not only did we pay over THREE TIMES the estimate but now I am paying almost $700 to repair the damages incurred during the move.  The damages included broken legs and a hole in the cane backing of a chair.   The movers who delivered the furniture said that the movers who picked up the furniture were to blame because they never should have stacked the 60-year old chairs together in twos before wrapping them.  I am ending up paying almost twice the highest estimate I received from all the other movers.  PR did deduct $280 for a “Long Carry” fee.  The “Long Carry” fee is charged if the front/back door is more than 50 feet from the truck.  The truck could have easily parked in my parents’ driveway, which is just outside the front door.  So this fee never should have been charged in the first place. I would not recommend Progressive Relocation for any move.  I have submitted a claim but with all the excellent reviews I thought that I would not need to purchase additional insurance and so I didn’t.  I have lost faith in this company.  .

Service cost: $3050