Progressive Relocation

I don’t even no where to start on what a bad experience we had with this mover. First of all they showed up 3 hours late.

Our move was in Oct. of 2019 from N.C. to Denver area. At the end of Dec. we set the date for delivery. The driver and one other guy showed up and later on on a guy who had seen an ad on Craigslist. It seems that’s where they get there “professional” help. When I started opening the boxes things were just thrown in - 3 broken lamps, the contents of my desk just dumped in a box, sewing machine broken,jewelry I had left in my dresser with some clothes stolen that I had told the packer to not touch, lawn mower missing, pottery items broken and missing, China platter broken, cut glass bowl broken in a hundred pieces, card table missing, deep scratches in my oak dining table, probably more I can’t think of right now. Vacuum cleaner broken.

They received my claim on 2/24 - my calls said nobody was doing claims due to COVID. Now they say the company has been bought out and they can’t find my claim. Originally they did find it but said the girl working it had quit. So basically I’ve been told I’ll get nothing.

My advice don’t deal with this company or possibly any other from Florida

Bonnie. Colorado

Move size: 4 Bedroom Home Service cost: $14351

For somebody reading my review about this brand of movers, it would be my heartfelt suggestion to try them out if you need a long distance move. And it is because I have been so much facilitated by these professionals during my first experience with them. I had to shift cartons of computer accessories (hard disks, tablets, laptops, LED’s etc) to some 74 miles in Florida. Considering the nature of merchandise I had, you can well understand how conscious I might have been in the selection of the movers. And thanks God I wasn’t mistaken with my choice. They did as was asked and was required. No problems whatsoever during the deal. Great service providers!

Service cost: $800

I would gladly recommend Progressive Relocation to anyone who is looking for a quality movers’ team. Earlier, my brother had hired their services for shifting his home and then I saw this team working for one of my neighbors. In both these instances, I found their movers very quick, neat and committed to what they were doing. Last week, I needed to shift my garage and this was a pretty hectic job since carrying heavy machinery is never a child’s play. I contacted them to see if they can manage such a huge job. To my fortune, they had skilled manpower for these sorts of jobs. They sent in their site supervisor who made a detailed survey of the site, developed an estimate. And as claimed, the move was completed within 3 days time and that too staying well within the estimated budget. It was such a huge relief for me seeing things done in such a manner. Thank you all.

Service cost: $1000

Here I sit because I can't afford there new price called and talked to Jason at progressive relocation, talked about moving my 2000 lb. 6 ' tool box along with my household, I had them add cubic ft. and weight just so the weight and cubic ft. were within the range of what I had, I called and talked to 2 more employees along with the person that called with pick up date and was promised that they would send a truck with a lift gate that could handle the weight of my box then an unmarked truck shows up without a lift gate and a new price that was almost double the quoted price and was told even tho all the employees I talked to and the tool box on the contract there was no way they were going to move it for the quoted price so here I sit because I can't afford the price, even better no refund because the contract clearly states no refunds on page 2 I have pages 1 through 3 and no mention of refund policy.

Service cost: $4000

Our experience with Progressive Relocation began simple and innocent enough. I came to this website, looking for a highly regarded moving company, and I chose these guys. When I called in they were eager to help me get an estimate down. My representative, named Jason, who was in charge of my move tried to take me through every step of the inventory list as well as tally up how many boxes and what kinds of furniture we had. I did all of this over the phone; this should be the first red flag to anyone who uses a moving company. If you do not by any means know how much space you will be needing to move, FIND OUT. Right down to each cubic foot. You will save so much money doing your own measurements or having your moving company send someone out to you to quantify your items! That was my first mistake; estimating the estimate is just a set up for failure and losing money. My rep. also tried to sweeten the deal with me when they called and I hadn't chosen them as my movers. They threw in some free packaging for a set of glass side tables I had and, since it was really my only fragile piece of furniture actually worth something, I was appreciative of it. They treat you well, when it comes to getting in the deal. So once I signed the binding contract and gave the required down payment for our move (our estimate was totaled to $2178), quite assured and trusting of my representative in giving me a good deal, it was harder than anything else to get a hold of him again. No email correspondence beyond emailing me the estimate paperwork, calling customer service was a real pain because 9/10 your rep. is on another call and you leave a message..only to never be contacted. This happened multiple times with me. Nevertheless, I simply took it that our representative was just that busy! Isn't everyone? The one time I did manage to get a hold of my rep. was to update the inventory list of a series of storage containers I acquired from my parents to help me with the move, but that was all. No checking in, no further assurances on their part. Everything started to go downhill when on Friday afternoon on the week before the move, I was notified that our move was pushed up a day! So instead of our agreed moving time on a Monday, they came Sunday. We could not finish all our packing in time; it's amazing what an extra day can do for accomplishing a move! When the movers came on that Sunday they were not only late and out of the timeframe that was assured, their head honcho mover (name: Alon Levi) immediately wrangled me into the paperwork. In between filling out paperwork and a contract I had not seen at all at that point I was told a number of very shocking and downright unfair realizations: 1.) My moving estimate was insufficinent. My rep. estimated that our total move would be 660 c.f.. Instead, after all our items had been skimmed by eye I was told that it would be 1000 c.f.! Therefore we had to pay the extra c.f. at their rate of $3.00/c.f. This escalated the cost of the move immensely. 2.) Everything had to be in a box. EVERYTHING. My rep. did not tell me this whatsoever. I was unprepared and quite upset at this because our moving time was cut short and we couldn't have boxed everything in time even if we had enough boxing material. 3.) Gas surcharge was through the roof after the new, on the spot new estimate Mr. Levi told me. The old surcharge was $198 by Jason's estimate; it went up to $300 due to the extra c.f. we had to have. I will say this though: Mr. Levi's team was quick. They knew how to take your stuff away and put it into the truck. They did that part of their job well. But Mr. Levi was not a very personalble person to work with: he spoke super fast, didn't leave a lot of room for questions or debate on the move itself, and he wrangled me into giving a gratuity. THIS IS NOT REQUIRED, nor does it say to do so in the contract. It was like the last nail in the coffin; not only did he tell us that we had way too much stuff for our estimate and upped our gas surcharge, he cornered me into giving a 10% gratuity to him. And with the cost of the move I didn't have nearly that much cash on me, so I had to give it in check! It doesn't stop there: that day, Mr. Levi told me that since I paid with check (and not money order or, god help me, CASH) our things would be hold until the money cleared. So no, we would not be getting our items that week of the move like we were told by Jason. Oh, and that free packaging of those fragile glass side tables? Not so free, after all..we had to pay for all the extra packaging and wardrobe boxes (6 in all, $20 bucks each!). It was one unpleasant surprise after another. Our move suddenly jumped in price from $2178 to over $3500 when all would be said and done. It took fifteen days to get our stuff from a move that was only 515 miles apart from origin to drop off. In the interim I had tried desperately to get a hold of Jason, no luck. Every time I called Progressive Relocation their customer service rep would "try to reach dispach" for an ETA, and never be able to reach them. They also won't give you any other way to contact them yourself. When I did call to give them a piece of my mind, about a week after our things had been taken and the checks had already cleared so they got our money, the customer service rep had the audacity to put me on hold! I wanted to say how poorly their estimates were, how they essentially ripped me off and didn't help me further during the moving process! They had my possessions and they wouldn't tell me when I'd receive them. Poor service! It gets better though (no not really, that was sarcasm there). Progressive Relocation must have contracted some local mover in Midland/Odessa because the man who came with the delivery truck was not directly employed by them. The remaining cost of the move (~40%) was given to him and not Progressive..and his helpers were hired guys off of Craigslist. I found this out personally because of the men who was helping moving our items told me that's how he found it. I cannot make this up!  After all is said and done though? Only one item got broken and that was one of the glass side table legs; it was snapped after being taped together with its twin in a very stupid way. We got lucky in that department I suppose. Everything is accounted for, thankfully. I can't recommend these guys at all. When it comes to moving please do these following things: -DO it yourself! Spare yourself the grief and lost money hiring a moving company to do it for you. Just get a U-haul, transport your car(s) (like we did) and hire a couple guys to do some heavy lifting if you need to. -If you HAVE to get a company, make sure they send someone out to you to measure your items for a better quote. This will safe you some money and certainly a lot of time.  -BOX EVERYTHING. The last thing you want to do is waste money on moving guys adding extra packing crap besides tape and labor to your moving cost.  -Avoid using checks. They may do to you what they did to me and "hold my things" at least as long as when the money clears from your account. Just use money orders or, if you want to risk holding a lot of it, cash. -For the love of everything, ARGUE your quote. They'll try to make as much of a buck out of you as possible. Do not sign anything until all your items are accounted for when its delivered! Check all items for damage! Get extra movers insurance as a just in case (not this company's..it's pitiful). This entire experience has made me never want to move again, and certainly not with Progressive Relocation!

Service cost: $4100

What can make a moving company just the idea one for you? Sound pricing, free online estimates of the project, well equipped and well trained moving staff and being fiercely competitive to meet the deadlines? If Yes, then progressiverelocation.com is truly the finest moving company working in US at the moment! Based on my own experience, I have no doubts in their extraordinary capability to suffice all sorts of moving needs and getting through even the most tiresome and hectic job, quite easily. Their price at times may be a touch higher but I guess that is well complemented by the quality of the service they provide you.

Service cost: $1840