Progressive Relocation

Run from this company. They treated our furniture and belongings with gross negligence resulting in 90% being damaged. They do not respond to phone calls, emails, or texts once they have your initial deposit. The movers charged us an additional $2000 after they had loaded all of our furniture onto a truck as they said we were over the allotted amount. There is absolutely no way we were but what could we do. They tried to charge an additional $1000 on the back end to drive over a mountain that they knew from the beginning was there. We were charged for and promised special care for an antique grandfather clock that arrived thrown on top of other jam-packed furniture and completely destroyed. Do not trust salesman, Tony Martino. He will sell you on this horrible company and make promises that the company has no intent on honoring. Do not use this company. I cannot say it strongly enough.

Move size: 3 Bedroom Home Service cost: $9427

Without a doubt worth the five stars. They came on one days notice, gave great service including providing packing services and getting mar car transported and they hit my time line. Chris was a pleasure to work with he really knows his stuff it helps to have competent people guiding you on a long distance move there are so many moving components to consider that the use of true professionals is crucial to a successful relocation. Thanks Progressive for making my move a success story I will be suing your services again in summertime to relocate my mother to be closer to our family and I look forward to another great job .

Move size: 2 Bedroom Home Service cost: $3205

STAY AWAY FROM THIS COMPANY! Truck arrived 2 days late after promising they would arrive on Monday. They are unloading the truck now, so far they have lost our foosball table, ping pong table, broke our washer and dryer knobs and water hose attachments, busted antique cast iron bench, knocked a huge chunk of a baseboard out in our new house, and the nightmare is continuing. 2 Dining room chairs, one king size bed frame, a teeter hanger, a gazelle exercise machine, 2 bar height outdoor chairs (delivered the table), and 2 chairs to a regular height outdoor table, numerous cushions for all the chairs are missing, 2 office chairs, and this is only what is not boxed or not crated. Some of the boxes won't be opened for weeks to a months until I can get there, so we won't know the entire amount of losses and or damages until then. Tony is a smooth talker to convince you to go with his company, and offers a fantastic price. Don't believe a word he says. I told him numerous times the size of the storage unit we were moving from, and he kept saying that it was only xx amount of cubic foot. Once they loaded the truck, they charged us twice as much as the estimate. This is only part I of our move, we will definitely use a different company for the second move. Heed my advice and STAY AWAY FROM PROGRESSIVE RELOCATION MOVERS! EDIT: add 2 office chairs missing. When I asked the loader on the front end why everything wasn't stickered and numbered, he said he had run out and would do it when they moved everything to the larger truck. No stickers were ever put on, so some of our items will probably never be recovered. I also found out today, they didn't say this at any point during our business, but our belongings started off in a smaller truck. We knew they would be moved to a larger truck (their excuse was because the maneuvering a large truck through smaller winding streets). They didn't tell us the larger truck was in Atlanta until they had us loaded. But it apparently didn't go right on a large truck. Items were unloaded into a warehouse, and moved around in there for who knows how many times, before being loaded on to the truck for today's delivery. They also said today, when confronted with the so far known missing items, that some of our items were removed to make space for the other deliveries. They proceed to say that 7 families shared that truck. IMPOSSIBLE! There is no way that 7 households could fit their belongings on one semi.

_ It has been been well over 2 weeks and we finally received what is supposed to be the rest of our belongings and furniture. I'm not living there yet, so I'm leaving it up to my husband to determine that. Today the ping pong table arrived, damaged. Bins and boxes arrived, damaged. An office desk and the coordinating furniture arrived, destroyed. etc.. And only one person arrived on the truck today, so my husband had to help him unload and carry our things. I certainly hope Progressive is up to date with their insurance because they will be receiving a huge claim from us. It's funny how Tony, who was so sweet and stayed in constant contact until the day our belongings were loaded onto a truck, has avoided our calls for over two weeks.

STAY AWAY FROM THIS COMPANY!!

UPDATE: I have filed a complaint with the BBB. We have over $1000 of damages. Curious to see how Progressive handles this.

Move size: 2 Bedroom Home Service cost: $6600

I must commend Rich and Josh at Progressive for the job they did handling my parents move. I helped set up the move and choose them because they were polite and professional and didn't sound like used car sales men when they were trying to get our business. They sent a seasoned crew out and the rate was the second cheapest of all quotes with no hidden fees and that translated to a well executed move by Nardo and Danny who worked like they have been moving people as a team since birth . Thanks so much for a job well done!

Move size: 3 Bedroom Home Service cost: $3015

I am so thrilled with the effort and put forward by Progressive Relocation to make our families transition a painless one or at least as painless as a crosscountry move with 2 kids and a dog could be. The rep Joshua was great to work with and wasn't so pushy like the other movers trying to get my business. He snt out a great crew that packed us up and loadus out on a truck in one day and delievred to our new home in Denver threee days later from atlanta. No scraoes or damagaes and they guys were even careful not to dirty the new carpet on delievry because it had rained that day but they worked as a team and kept the mud out the house great attention to detail makes all the difference.

Move size: 2 Bedroom Home Service cost: $3159

So I definitely had my hands full with this move between the three kids two dogs and going through divorce I was on the verge of a mental break down I’m so grateful that I found Tony at Progressive relocation it was so patient I really took his time to walk me through the moving process to the point that I feel comfortable and I hired them the crew that came out did great as well urban was a real gentleman they packed everything immaculate Lee they were punctual professional and very clean cut I got delivery when I asked there’s no scuffs and scrapes on my floors or walls and everything came in tact they took the entire day to set up all my furniture and I really appreciate the hard work and effort thank you.

Move size: 2 Bedroom Home Service cost: $3205

I am very greatful and thankful to Joshua and the staff at Progressive for doing a great job handling my families relocation from fort lauderdale to California and the me were really professional and accomodating and the service was way above par. The wrapping and packing was impeccable no wood or glass was left uncovered. My cat Reeree got out duing the delivery and climbed a tree and I kid you not Danny climbed the tree to help coax her down by offering treats great people and company.

Move size: 3 Bedroom Home Service cost: $4520

These movers were terrific they really save the day they came on very little notice after of my other movers did not show up I really appreciate the hustle and hard work they put for it to make sure that my house was empty and ready for my closing the delivery went equally well it was a rainy day but they repaired and had floor runners prevent dragging any type of mud onto my floor they were very careful and diligent with my antiques and he put all the furniture together and placed in an appropriate rooms I could not be more happy with the outcome of the move and I would definitely use them again and ask for Chris he really knew how to put things together in a way that made the move make sense and was absolutely worth every single dollar I spend.

Move size: 2 Bedroom Home Service cost: $2550

These guys really blew me away with their hard work and effort I mean my move was a monstrous one I had a ton of stuff to move five bedrooms so many boxes they had to pack a spinet piano two different living rooms big screen TVs so many breakables I couldn’t even imagine it doing this move by myself the movers a progressive relocation made it look easy though they put everything into the truck totally wrapped up and secured they kept in touch throughout the drive they arrive on the designated day at all of her belongings were tucked in the truck nicely they pulled everything out went 30 inventory and every single piece was accounted for I could not of been more pleased thank you so much progress relocation for making this nightmare move into a dream relocation you guys really know what you’re doing so that’s why I wanted to take the time to tell the world That there are still businesses that care about the quality of service that they provide for their customers and the men and women at progressive relocation is such a company they stand by their work great job guys keep it up.

Move size: 4+ Bedroom Home Service cost: $5808

So I thought I had the whole moving thing figured out I had a mover locked in the reserves and then come move day guess what they didn’t show up so then on the back up day which is the following days are supposed to come guess what again no show oh boy I’m screwed I scramble to find a mover I go through old quote I received and I remember that Chris at progressive relocation had told me that the price had gotten was too low to be possible and most likely the movers are either going to tent to schmucks in the truck or in a U-Haul van or choice words not going to show and a no-show is exactly what I got so I called him because he said he be available and he save the day he got a truck out to me and my family that very day and got us moved out packed up and off we went to make a closing in time for tomorrow great job making That happen and I really appreciate the hard work and effort.

Move size: 2 Bedroom Home Service cost: $3505

So when it came up that I need to move and I needed to move fast I had to look for movers it wasn’t a short move across the town I was going clear across the country so I need professionals I shop for different options even thought about getting pods but after talking to Chris progressive relocation seem like the best service for me I hired them and one move they came they got out there and got the job done no problems no headaches exactly is Chris had described thank you so much progress of your location for making my move a success.

Move size: 2 Bedroom Home Service cost: $1995

Progressive Relocation Systems from Miami, FL has made a wonderfully exciting time in our lives an absolute move from HELL. From the initial contact and misleading quote from Troy in April to now in June not having all of our furniture. The furniture we do have is mostly damaged or broken. They have missed delivery dates/ times and now multiple multiple pieces of furniture are still missing. The nightmare began in April when the movers arrived in Alabama in a truck that was too small for our 4 BR home. They loaded what they could into that truck but had to stop, drive back to Atlanta to get a second truck to complete the move. Then fast forward to the delivery date scheduled for May 29th. They kept changing dates and times until it was finally set and executed on June 3rd. They arrived in 2 Budget rental box van/trucks and from the onset we knew all of the furniture could not possibly be in those 2 trucks. They had NO MANIFEST or inventory list with them. They did not lay down anything to protect the floors or carpet. Furniture was offloaded, multiple pieces were noted to be damaged. Near the end of emptying the truck we noted many pieces/ items both large and small were missing. The driver said " oh I'm sure they're in the storage unit in Atlanta" We immediately contacted our customer rep at Progressive (Eva) to notify her of the missing items. The next couple of days emails and phone calls were exchanged with promises to ship the remaining furniture in a couple of days. Even comments and emails stated they had "found the furniture"; "there was too much furniture to go on the original delivery". Fast forward another 10 days of emails and phone calls and moved delivery dates and times, we finally have another rental truck (Ryder this time) deliver our "furniture" at 10pm last night. ONLY 1 rug and 2 ladders were on this truck. We had sent the company an email outlining 20+ pieces that are missing.The driver contradicted himself about how he's only the driver, he gets texts of when and where to pick up and deliver goods. Then after quizzing him on who his boss is (would only say he has that guys phone number and wouldn't give it to us) to where the physical storage unit is (Durham ,GA) how to contact anyone in the company (NO name could be given) he somehow finds a video of an empty storage unit with a faded aluminum patio chair (not ours) and says this and the rugs where the only things in the unit except for the broom and dust pan HE used to clean up the unit. Completely contradicting his story of " I am only the driver". We have spent 10k for this move and are missing sooo many items not to mention amassing a box of broken items that cannot repaired or replaced. Oh, but on a positive note, they did include 1 LARGE RAT free of charge. It came from their storage unit and reeked havoc in our newly constructed home. Please do not use this company. I hope and pray this can help other people out there so you don't go thru the torment of this company.

Move size: 4+ Bedroom Home Service cost: $10000

Do not use this company! We moved from Virginia to Florida. The movers were late, ran out of packing material. One man was hung over and slept in the truck until he felt like working. The wardrobe boxes had nothing hanging and were stuffed with clothes thrown in a pile!
The movers used our own blankets and clothes to pack the household items which resulted in many broken and damaged items. Most pictures had broken glass and gouged frames.
Being in the military we have moved numerous times and this was the worst experience.

Move size: 2 Bedroom Home Service cost: $6000

After reviewing quotes from 6 different moving companies, I choose Progressive Relocation Services. Sales Rep convinced me that company was legitimate interstate mover. Paid 1/3 of 4 bedroom home quote up front to secure date 4 weeks in future. Forman arrived on date of move in Uhaul truck. Half way through move with only 1/2 furniture loaded, we were informed that we had met the capacity limit of our quote and would have to pay another almost $5,000 to complete the loading. Forman argued he could not be responsible for terrible moving estimate. Since our home was closing escrow and new buyers were anxious to move in the next day, we felt forced to sign updated estimate and pay what felt like ransom to complete the move.

Following up with Progressive Relocation customer service, I was told that their estimating software is 20 years old and furniture has gotten larger over time. They argued I paid fairly for what I got. Although their quote said it was a binding not to exceed estimate based on inventory and all 60 furniture items were on their articles to move list, it is obvious their estimating software and customer reps can’t be trusted.

I consider myself very reasonable and have 30 years c-level business experience. I have never been so embarrassed that I was hoodwinked by Progressive Relocation. An up charge of 10=20% would have been understandable for some oversized furniture but not 100%. I should have chosen better.

Move size: 4+ Bedroom Home Service cost: $10000

First let me start by saying, shame on me for not doing my research better as I am in the logistics industry. However this was a last minute move and we didn't have very many options. They quoted us approximately 6K and when they got there a day late, they suddenly needed more money (ALL CASH)..which we didn't have because it was 8:30 PM after they had been there all day and nothing was open with Covid to get the additional funds. My husband told them to just unload the truck. After 2 hours of standoff, someone from the so called "company" agreed to let us write a check. Fast forward (NC. to MO.) after showing up a day late and being there until 1:00 AM, they are pulling out of our driveway and run over a boulder in our yard and destroy the lighting, irrigation system and yard. My husband gets in his car and is chasing them down because they just decided to leave. 2 miles later they pull over and they sign an agreement admitting fault. After several phones calls on when we would be getting our possessions and seeing the reviews, I was nervous. A Russian lady who is one of the owners kept telling us it would be Tuesday, which turned out to be Thursday. Guess what..They needed more "CASH" 5K to be exact. No money order, no cashier's check..CASH. I wonder how much of this is reported to the IRS, because they don't give you a receipt. They didn't take items to rooms that the boxes were labeled. They got into a fight with each other and at that point started tossing our items in the garage and hiding the broken chairs and other household goods. You can't get a hold of anyone to file a claim..You call the office no one answers unless you push the prompt for "SALES" and low and behold you get a person because they are shady and need more business. I was told we had to wait to file our claim because of Covid..so we waited. I finally sent it off to their office per "THEIR" instructions and the entire packet was returned to me "no forwarding address" Hang on..the story gets better. A month later, we get a call from another customer that they had some of our items because they found my husband's business card in some very expensive backpacks we purchased to hike in Europe. They were also missing items and were dealing with the same issues as us. Over charging, missing and damaged items, CASH, no one answers phone, no follow up. The list is endless. I had to pay this person to ship our backpacks to us because of the value of them. We have moved 7 times from 2007-2020 and NEVER had an experience like this. To date, I still have not had my claim paid or acknowledged by "MIKE" I am going to file a compliant with the Florida State Attorney and DOT. These people should not be allowed to be in business. Their reviews are horrible.

Move size: 4 Bedroom Home Service cost: $12967

Do not use this company. I do not understand how they have avoided litigation. This company overcharged weight, stole/lost items and not follow through with their insurance claims.

Progressive Relocation was the company contracted to move for job V5154131 (two military veterans, moving home after retirement).

Progressive Relocation estimated (over the phone) 1,857 cubic feet of household goods. En-route to pick-up, the moving truck broke down and the Progressive Relocation chose to rent with a Budget Rental truck. This truck has a 26-foot bed. All of the household goods were moved into this Budget Rental truck. After goods were already in the Budget Rental truck, the driver then estimated that the household goods were not at the original estimate of 1,857 cubic feet, but instead was at 2,300 cubic feet. However, Budget’s own website specifies that the specific model used can only hold 1,698 cubic feet, clearly dismantling both estimates of Progressive Relocation. Progressive Relocation knowingly overcharged 602 cubic feet.

On top of these issues, they sold an insurance policy for Full Value Protection at $1,875, purchased on Dec. 17, 2019. Upon delivery, two TVs were missing (65” and 75”). The driver verified and documented that these TVs were packaged and crated by company workers.

There are issues with filing the insurance claims. An initial claim was filed (via phone) on Apr. 30, 2020 with a claim number of 5154131-425. An additional claim package was mailed out on Apr. 6, 2020. A second claim packet was mailed on Jun. 16, 2020. A third certified mail packet was sent out on Jun. 22, 2020. None of the claims received a response from Progressive Relocation. All of the mailed claims were sent back with “Return to Sender” noted on the documents. Progressive Relocation has zero intent to honor the insurance they sold, as they will not accept mailed claims and instead return the documents to the sender.

Date of pickup: 12/5/2019

Date of delivery: 4/3/2020

Claim filed: 4/3/2020

Job number: V5154131

Jackie Bloom, Manager 855-984-1462, 347-535-5765, Fax 844-238-7105.

Move size: 4 Bedroom Home Service cost: $9700

More than 90% of our furniture arrived scratched, gouged, chipped or dented. Furniture arrived tightly packed in minimum sized truck with absolutely zero packing material used between items. Watching the pieces come of the truck with deep scratches and gauges was painful to say the least. The driver and his helper kept apologizing reporting that they hadn’t packed the truck. The unloading took extra time as I photographed the multiple blemishes on each piece.

I had been convinced during the quoting process to buy additional replacement coverage for an additional $895 to ensure our furniture was protected from loss or damage. After multiple calls to Progressive and getting only misdirection and runaround with my request for reimbursement, they finally admitted no insurance was available and no additional insurance was purchased with my payment. I asked for my insurance payment back only to be ignored repeatedly. I am completely at a loss to understand how a company can sell a service with no intention to provide any of the service they promote.

They do not perform to any standards you would expect from a legitimate service provider.

Move size: 4+ Bedroom Home Service cost: $10000

First let me start by saying, shame on me for not doing my research better as I am in the logistics industry. However this was a last minute move and didn't have very many options. They quoted us 6K (ALL CASH) and when they got there a day late, they suddenly needed more money (ALL CASH)....which we didn't have because it was 8:30 PM after they had been there all day and nothing was open with Covid to get the additional funds. My husband told them to just unload the truck. After 2 hours of standoff, someone from the so called "company" agreed to let us write a check. Fast forward (NC. to MO.) after showing up a day late and being there until 1:00 AM, they are pulling out and run over a boulder in our yard and destroy the lighting, irrigation system and yard. My husband gets in his car and is chasing them down because they just decided to leave. 2 miles later they pull over and they sign an agreement admitting fault. After several phones calls on when we would be getting our possessions and seeing the reviews, I was nervous. A Russian lady who is one of the owners kept telling us it would be Tuesday, which turned out to be Thursday. Guess what....They needed more "CASH" 5K to be exact. No money order, no cashier's check...CASH. I wonder how much of this is reported to the IRS, because they don't give you a receipt. They didn't take items to rooms that the boxes were labeled. They got into a fight with each other and at that point started tossing our items in the garage and hiding the broken chairs and other household goods. You can't get a hold of anyone to file a claim....You call the office no one answers unless you push the prompt for "SALES" and low and behold you get a person because they are shady and need more business. I was told we had to wait to file our claim because of Covid....so we waited. I finally sent it off to their office per "THEIR" instructions and the entire packet was returned to me "no forwarding address" Hang on...the story gets better. A month later, we get a call from another customer that they had some of our items because they found my husband's business card in some very expensive backpacks we purchased to hike in Europe. They were also missing items and were dealing with the same issues as us. Over charging, missing and damaged items, CASH, no one answers phone, no follow up. The list is endless. I had to pay this person to ship our backpacks to us because of the value of them. We have moved 7 times from 2007-2020 and NEVER had an experience like this. To date, I still have not had my claim paid or acknowledged by "MIKE" I am going to file a compliant with the Florida State Attorney and DOT. These people should not be allowed to be in business. Their reviews are horrible.

Move size: 4+ Bedroom Home Service cost: $14000

I had high expectations regarding the service I hoped to receive from my mover and I am glad to say that Progressive Relocation met and even exceeded my expectations with the tremendous job they did moving my family. I have alot of heirlooms and antiques that I was concerned about but no worries needed because everything was either packed, boxed or crated so well that you could drop my China off a side of a building and incur no damages. Great crew that was very personable and alex my rep really knew her stuff she set things up beautifully. thanks guys great job.

Service cost: $5215