Professional Moving and Storage

PLEASE do not use this company! I am only putting the one star because I have to to leave a review. I would put negative stars if I could. They are a complete scam. They will be your best friend until they get your down payment, then they disappear. After the initial call telling me the date range of my pickup, I received no further calls. I had to chase down my pickup day and time by a missed call (no message) on my cell. I was told they would be there the next morning. No show. (I had even called that morning to reconfirm!). Customer service (who was a rude offensive young man that basically told me to get over it) told me they had a call into the driver and would call back..never did! Finally got to head of customer service who assured me the second day they would be there by noon, no doubts. (She even told me she had put a check in the mail that day to refund $250 for the trouble I was going through. Of course that check never arrived) Second day same thing! No show until 6pm. Then the second scam began. Driver tried to get me to sign the manifest papers before he had even lifted a finger or looked at anything. Wanted to charge for moving blankets!?? Wanted to crate my furniture because he said it was fine furniture. This furniture was hand-me-downs worth nothing being moved to a vacation camp. Then he said the weight was over. He had not lifted a finger and had barely looked at anything and the weight was over? Even though all items were exactly as the original quote was written up. He tried everything to scam me for more money than our original quote! (I won't go into detail about how crude and unprofessional they were) The contract says to call Professional Moving and Storage if the driver tries to alter any prices, weight, etc and also not to sign anything until talking to them so I immediately started making calls. Guess what? NO ONE WOULD ANSWER. Even called the private cell of the customer service head that told me to call her personally and she would always pick up. NOTHING, Tried texting.. No answer. Now we are in a fight to get refunded our deposits. They say to email them for the request with the explanation, but of course they do not respond. They have shut down my quote page and it says to call customer service who of course does not answer. RUN from this company!

Move size: Partial Move Service cost: $3400

Recently, I was tasked by the company I work for to get quotes on moving our offices from one location to another in New York City. After checking out several different moving companies, I chose Professional Moving and Storage. From my initial phone call, all the way to when they moved that last ficus plant, I couldn't have been more pleased. One of the main reasons I went with this company is because of their flat-rate fee, as opposed to hourly pricing. Why should I have to pay extra if there happens to be more traffic that day? The quote they gave me and the final bill were the same, with no hidden fees or charges. Also, not all companies were willing to pack and unpack our entire offices, but Professional Moving and Storage was up for the challenge and gave me an excellent price. Overall, they got the job done fast and nothing was damaged. I would definitely use Professional Moving and Storage again and recommend them highly.

Move size: 1 Bedroom Home Service cost: $830

They were very good. they came out, looked at what I needed to move; they were the only ones that actually did that. The other ones just gave me an estimate over the phone which was quite a bit higher. They showed up on time, they moved everything with care and it was very good, nothing was damaged or broken. They put everything in the house and it was fine. they did not change the pricing, In fact, they took a couple extra pieces that weren't part of the original estimate and they kept the same price. I did expect to pay more because I added a couple items but they were fine.

Move size: 1 Bedroom Home Service cost: $1700

I hired them to move my items inter-state and they contracted with Direct Movers who they claimed to be working with for 10 years without incident. (see their reviews for other horror stories: yelp.com/biz/direct-move…).

Long story short: the movers held my things hostage for 3 weeks extorting me for an additional $2000. I had to get the DOT and local police involved before I got them back. When I finally got my things back, many things were broken, damaged or missing.

Instead of Professional Moving and Storage helping me alleviate this situation, they said I should just pay the additional money. They blamed me for this situation because they messed up the contract with Direct Movers.

When they finally agreed to refund me for this disaster, they only paid my deposit, despite me giving the full amount in their name to Direct Movers, as directed by them. Turns out Direct Movers fraudulently cashed the money order in their name and they refused to get it back from him to refund me. I'm now going to have to sue and contact the authorities to resolve this.

This is a scam. Be careful.

Move size: 1 Bedroom Home Service cost: $1800