Pricing Van Lines

I had a terrific experience with Pricing Van Lines System, which helped with my recent move from Atlanta to Nashville. They were recommended by my real estate agent, who actually used them for her own personal move. The movers themselves were punctual, professional, polite, resourceful, hard working, and efficient. I cannot say enough nice things. The movers were outstanding. If any of my friends need move, I will recommend to them that they request this crew specifically because they were top notch.

Move size: 3 Bedroom Home Service cost: $2300

This is a stellar company to deal with. I have moved 2 times over the years. Have dealt with many moving companies. These guys are a cut above the rest. Prompt, on time. Courteous and polite. We were in a 2 story condo which is all stairs, and all our furniture is solid wood, brutally heavy. Never complained. I had to tell the movers to take breaks. Never seen movers work that hard. If you are planning a move look no further and give Pricing Van Lines a call. Thanks.

Move size: 2 Bedroom Home Service cost: $2600

We just completed a move with Pricing Van Lines. I’ve had less than stellar movers in the past, but these guys were amazing- not unexpected considering they were recommended to me by multiple friends. They arrived early, moved quickly/efficiently and were careful with all of our belongings. They were great with disassembling and assembling all of our furniture. Total cost was exactly what they estimated- when does that ever happen with movers?? Hopefully I never move again, but if I do I’m definitely using these guys!

Move size: 3 Bedroom Home Service cost: $2000

So the relationship that I have with this company started out very sour, I mean super sour. It took them a hell of a long time to deliver my things, like 2 1/2 months, there was a lot of fighting with them to get there act together, but I'm going to give them 5 stars because it seems that my case was the outlier. Because in the end, I got my things and I got compensation for their tardiness, it was messy and first, but they came through. They took responsibility for there screw up and you have to give them respect for that, so yes I would recommend this company, they're the cheapest option out there and you WILL get your belongings, I think that's the fear many people have when moving especially long distance, is the company legit or not and I testify that this company is legit.

Move size: 1 Bedroom Home Service cost: $2500

I own a lot of breakables. So naturally I was worried for how they were going to travel from Texas to North Carolina. I specifically asked the movers from Pricing Van Lines to take extra care of my glassware, boxes, and furniture. They did exactly that. They were very well equipped and methodically packed everything with great caution. They placed the boxes strategically in the truck so they won’t break. In the end, when my items arrived in North Carolina, Everything arrived completely unharmed. I was so happy with the services provided by this company.

Move size: 3 Bedroom Home Service cost: $6000

These guys were fantastic. I was moving a bunch of furniture from my mom's house to my new house. They loaded up a 26 foot truck in 2 hours. They literally ran back and forth between the truck and the house each time they took a load, so I definitely felt like I got my money's worth. There was certainly no standing around or wasting time. Everything they packed made it to Vegas safely, even with my husband’s driving and a blizzard. I was so happy to support their organization. I would definitely hire them again.

Move size: 3 Bedroom Home Service cost: $2560

I don’t know from where to start please stay away from this molestors. They just want money from you. I booked my long distance moving and they initially quoted wrong. They never called before showing after doing many follow ups they hired another cons which was coast 2 coast. The guys named Dave came to pick our stuffs and after seeing he said it’s going to cost us $1000 extra because of some extra boxes we agreed since we have to move from the house then the real story started he started throwing boxes and damaging the walls after that we requested him not to that and he started making personal comments and told us now he will make us pay more than $1000 which he did he charged us $2500 for 20 extra boxes upon calling Geovani who was the supervisor he suggested to let him take our stuffs since we don’t have much time left and he will help us to get this sorted that was another mistake by trusting him. After many many followups he sent us revised quote and said that we need to pay $1704 upon delivery and we’ve this confirmation on the email. I informed them on Nov 11th that we’re ready with the address and till today 12/7 our stuffs not arrived. We kept the patience on that but today when the carrier called they mentioned that the actual balance we need to pay is $2395 not $1704. We called Carmen, Lilli, Tarik and Geovani 100 times but no one is answering finally someone answered and said if you want your stuffs you need to pay $2395 or they won’t deliver. After sending several emails on the amount confirmation no one responded back. This is the biggest mistake of my life moving and getting harassed by them. I would beg people not to move with them even if they’re willing to do at free cost. Note my stuffs not arrived yet and now I have no hope that they will delivery the stuffs in good shape. I am going to take a struck action again this team and the company. Very unprofessional and rude people.

Move size: 3 Bedroom Home Service cost: $7200

Pricing Van Lines brokered a deal with Roadrunner Moving to accomplish our move from San Jose, CA to Novi, MI. For the most part, we are happy with that move, though there were some issues and failures to communicate on Pricing Van Line's part that resulted in us dramatically overpaying for the services rendered.

I will review both Roadrunner and Pricing Van Lines together here, since Pricing Van Lines is responsible for the work done by the company they subcontracted to.

GOOD THINGS

Almost everything arrived on site in good condition, and every high value item we had moved was also in great shape. Roadrunner was excellent in picking up our stuff and wrapping it for transport. Every item was carefully taken care of at the origin end, including a priceless heirloom table and super fragile curved monitor. For the size of our move, the amount of damage that occurred was surprisingly low.

Prior to subcontracting the job, Ron Rivera of Pricing Van Lines did an excellent job staying on the phone with me for an hour figuring out how much stuff we had and figuring out how much space he figured were were going to take up.

NEUTRAL THINGS

Roadrunner's communication about what was going on was fine. They answered every phone call and always called us back when we called them. They could have done a better job communicating schedule changes, but otherwise were fine.

We lost a few plates/bowls, and most of our plastic bins are now shattered, but most things are fine. One computer tower was dropped from the height of the truck bed, though its packaging seems to have protected it.

BAD THINGS

The biggest issue is the pricing situation we had with Pricing Van Lines. Our initial estimate for our move came out to around $11,000. Which was reasonable for our massive move. However, as we got closer to the date of the move, I kept asking them to add more things to adjust the quote and was told that we would "do that later" if they responded at all. Even 2 weeks before hand, Ron said that we should not adjust the estimate until a week before. We we finally went over all the updates to the estimate, it caused us to balloon to over $20,000, far too late in the process to compare with other companies.

The next part is probably the worst element of this. Ron suggested that we should OVERestimate how much stuff we had, and would only pay for the amount of the truck that we actually used. As a result, we "upgraded" to reserving exclusive use of a full truck for $25,000 with the expectation that we would receive a refund if we did not wind up using the entire truck.

Our contract moved over to Roadrunner on January 30, 2021, and immediately they indicated that they would not be honoring this "refund" thing that Ron had described. Roadrunner said that they ask their direct customers to UNDERestimate how much stuff they have, and then charge them for any excess on the day of the move. We were paying the full $25,000, period, even if we didn't use the full truck.

We attempted to contact Pricing Van Lines about this discrepancy, calling them several times during the weekend and leaving several messages, but as of Feburary 15, 2021, we have not received any further contact from them to discuss these discrepancies.

Roadrunner said that exclusive use of the truck would result in us getting our stuff faster, so we just accepted our situation and gave up trying to reach Pricing Van Lines. Sadly, it turned out that even that wasn't entirely accurate, as our truck was not at all exclusive, and we would up waiting for them to complete other moves first.

Roadrunner did not adequately staff the folks at the other end. The driver and Roadrunner employee did not participate much in the unloading of the truck, leaving most of that work to a bunch of day laborers they had put out a call for. Some of those folks were great, while others were not. One of the folks they hired literally took a smoking break inside our office while sitting on the box containing our super fragile $1000 curved monitor.

Move size: 4+ Bedroom Home Service cost: $25000

I feel manipulated. Alex Perez was incredibly helpful and always took my calls during the booking stage. He assured me we would only pay for what we ACTUALLY took. He quoted us $3000 and said it was a safe over-estimate for a small apartment-apartment move. Ron Rivero called to do my QA call 4 days before our pick up. Close enough to the date that it would be impossible to make alternate arrangements. I told Ron the same information as I had told Alex - we had even gotten rid of a few larger items. Ron sounded worried and told me that the original partial pack for the kitchen items wouldn’t cover them packing the....kitchen? Ok. So we needed full service but assured me we would only be charged for what we actually used. Fine. So he puts on there “full service platinum” and quoted me $7345 up from $3000?!!!?!? He ASSURED me over and over we would only pay for what we actually used.

Moving day rolls up. Driver from East Freight Logistics is 2.5 hours later than latest pick up time and only one helper (hired from Craigslist?!) shows up. The driver tells me he did not receive an inventory from Pricing. When I asked questions he told me I had to talk to Pricing and barely spoke English, fine but good luck getting anyone on the phone on the day of your move.

They started loading the boxes we had packed (8) and packing the boxes we had asked them to pack including kitchen (18). I noticed our wine glasses were being packed in a used TV box?! I am FULLY anticipating most items to arrive damaged or destroyed. A rep from pricing named Alyssa called to ask how things were going and again assured me we would only be charged based on the revised inventory but the driver did not take one. Alyssa left for the day at 5pm and our movers did not finish until almost 9pm.

East Freight Logistics starting calling to demand we pay 50% of the remaining balance before 5pm. Fine, but the inventory was not accurate so 50% of remaining balance put us $4900 deep in a move that should have cost $3000 or less so I asked if we would get refunded if we overpaid. She kept insisting we HAD to pay 85% of the most recent quote no matter what and when I asked questions said she wasn’t going to talk to me anymore and I had to talk to pricing.

So here I am, 3am in tears wondering if I will owe almost 2.5 times what I had budgeted for a move because I believed what pricing vanlines business representatives told me. I am frustrated and feel manipulated.

The positive reviews for this company are not necessarily accurate. PLEASE ask the questions and get answers in writing.

Move size: Partial Move Service cost: $7345

At times, movers will double book jobs and then not cancel or show up for the lesser job, thus leaving you with a huge problem, particularly if you HAVE to move by deadline. This was my biggest worry, but Pricing Van Lines were wonderful, on time, professional, hard working, helpful in many ways. I had a small refrigerator that had not been defrosted in years; My movers worked on it and saved me having a big leaky mess and an expenditure of energy on a big move day. Very grateful. Their pre-move info was organized and helpful. I definitely recommend them.

Move size: 3 Bedroom Home Service cost: $5900

On my inventory call the representative encouraged me to over estimate all of my belongings to make sure there was room on the truck for everything. He said that once a everything is on the truck the price would come down because I wouldn’t have used all of the space . Well it turns out this is just a tactic they use to get you to pay more. Before my stuff was even loaded on the truck I received a final invoice at the jacked up cost. They also appear to be brokers not actual movers. So if you go through them you are not only paying the movers but also pricing van lines as the middle man takes a cut. DO NOT ISE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $9000