Presto Logistics

The worst moving company! I don't even know where to start. I've already read a few of the horrible reviews for this company on other sites and I'm pretty much in agreement with the majority of what's been said. Strangely, some review sites are good. Which could possibly be because they are the ones writing the reviews! Also, they have changed addresses and phone numbers frequently. Shady business practices! So. I've already posted on a couple review sites, and I'll continue to let everyone know about my experience. I was already very weary of using presto logistics because of the reviews, but I decided to give them a shot any, hoping that it was just part of the deal. Usually, only unhappy people write reviews. But. Unfortunately, I learned the hard way that these people will tell you whatever they think you want to hear to earn your business. But follow up on those promises is a complete joke. Once they picked up our stuff (actual movers were great, by the way) I learned very quickly that these people had no concern for the amount of time it would take to get them on the road.  After more than 2 weeks of trying to get a hold of the person (Ryan) who sold me on this company, I was finally told that the stuff was on it's way from Los Angeles to WA. Let me be clear. Ryan never once returned a call after they had our money and belongings. I was irate at the amount of time it took to even get on the road!  He originally told me 10 days was typically the longest it would take to get everything to WA. After 2.5 weeks of waiting for any type of answer from these people, Danielle (supposedly the head of customer service - what a joke) told me the stuff was loaded and on its way. It wasn't until 3 days later that I received a call from dispatch letting me know my stuff was being loaded and would leave in the next couple days. What? I was already told it was on its way! Once again. Nobody would return my calls. They told me to read the contract - which was about 10 pages - to see that they legally had up to 21 business days to deliver. Funny, considering that they came on a Sunday to pick everything up. I assumed they worked every day. I was able to find the part that stated the time frame. Which was on the back of one of the pages in small writing. Also funny, considering they had me sign and initial in about 20 different areas. Why was this section left out of those areas explained to me and I initialed? Lovely how they will tell you one thing and hide the truth! I have worked managing apartment buildings for 12 years and I let everyone who is about to move know not to use presto logistics! Which is sort of sad for them? I could have easily referred 10 customers per month to them had they been good at what they do. They may be one of the least expensive. But believe me, you barely even get what you pay for with these idiots. If you have any questions or concerns about using them for your move. Please feel free to contact me and I'll be happy to elaborate on my experience. I'm not even going to get into what happened upon arrival with our stuff.  Read other reviews and you'll pretty much get the idea. Good luck and save yourself a lot of stress and anger by using a different mover. I doubt anyone could be worse to deal with.

Service cost: $2000

I was relocated by my company and they gave the job of finding a mover. It wasn't the funnest thing to do because there are a billion companies out there. I went with Presto which is in California but they weren't in Lompoc. They gave me a very good rate compared to the companies that were here and they packed all my boxes at a reasonable rate as well. I want to let everyone know that this job was done to my satisfaction and I will let my company know to use them in the future when needed. .

Service cost: $4700

This company has terrible business practices and is decietful and dishonest.  The will give you low quotes and many assurances, but DO NOT LISTEN!  It will end up costing you, both financially, and emotionally.  It took 55 days for me to recieve my delivery from the company.  I was hung up on by sales people, ignored, messages left unreturned (and they were polite messages, not abusive or rude), and more.  They raised the price multiple times before eventually delivering.  Basically holding my things hostage, although according to their contract, they were within their limits.  This company behaves in a completely unnacceptable way.  Please take my warning, and AVOID Presto Logistics/Presto Movers AT ALL COSTS.

Service cost: $2400

I needed a good price on a move from los angeles to the long beach port because my move from the port to Catalina was very expensive. I got a great price from them and they did a great job packing everything into the container for me.. I really didn't have to touch anything it was a real breeze. They wrapped all my furniture with disposable blankets and kept my stufff from getting damaged. They also helped me with setting up a mover in catalina for the move in to my house. Very very very helpful. Thanks so much!

Service cost: $950

Being born and raised in San Diego made it very hard to leave.. The move process is grueling and the last thing I wanted was to have to deal with unnecessary stress with a move company. I called around quite a bit, being on a tight budget I wanted to find the best deal. I spoke with Henry at Presto at least 5 times before scheduling, he assured me that even though his estimate wasn't the cheapest it was the most realistic. Going to Houston and they have hubs in Dallas and ATL it made me comfortable knowing. I'll never know if Henry was right that I couldn't have got a better price for a similar service but I know that they came through big time! They're not based on San Diego but they came in on time 8 AM the day I needed them and got me my stuff in Houston a little over a week later, it took me 3 days to get there so it wasn't too bad. I appreciate the efforts and a job well done! .

Service cost: $1900

My experience with Presto Logistics was better than I could have imagined.  I too had read the negative reviews, but as my salesman pointed out, there were a handful of bad reviews for over 3,000 moves a year that Presto accomplished.  I did a lot of research, got other quotes, and even priced out the move if I were to do it myself with U-Haul.  Presto's pricing was right on, almost exactly what I figured it would have cost me to do the move myself.  And I'm so glad I didn't!  Every phase of the move was smooth as silk.  I was moving my mother from California to Washington after she had a stroke and was no longer able to live alone; so everything had to be done very quickly, and emotions on my end were high.  Henry was great at communicating with me before the move.  I was able to contact the drivers during the move and even got a delivery that was days earlier than I had expected.  I couldn't believe how fast the guys got the work done in both loading in California and delivering in Washington.  And not a single item was broken or damaged.  Henry had given me a quote of $2300.  I added boxes and a few items I had forgotten, and the price went up accordingly, which I had expected.  Everything was completely above board, and everyone I dealt with was really wonderful, sympathetic, and helpful.  I really could not have asked for a better moving experience.

Service cost: $2748

Do not hire this company to move your stuff!!
I hired presto logistics after getting several bids from other moving companies. I settled on them because they weren't the cheapest or the most expensive and it was the worst mistake I've ever made. I hired them to move us from Atlanta to Philadelphia. Not only did they show up a day and a half late. They were scheduled to have four to six guys there and only two showed up. it took 10 and a half hours to load the truck and that was with me helping them I had to pay them a premium price to load my own truck. Not to mention as soon as they finally loaded the truck up throwing carelessly all of my stuff on to the truck they proceeded to charge me an extra $3100. Now because of this out of already having paid them $2800 this became a much more expensive move then when I ever expected. After dealing with the customer service lady ,Velma, who must be bipolar because everything she said she went back on she lied repeatedly changed her decision from time to time on what she had said. And what they also charged me. When I proceeded to ask if I could process the billing and the two separate payments she said that would be no problem we will just hold your stuff hostage until you pay your moving expenses in full. When they finally arrived to bring me my stuff when they finally arrived to the Philadelphia area a few weeks later. Almost every item that they took off the truck was broken damaged or in horrible disarray. This was one of the worst experiences I've had done with not only customer service from a company but dealing from the service side as well they stole thousands of dollars from me in work that was not done correctly. And then they damaged tens of thousands of dollars for the stuff that I probably will not get which I probably will not be able to replace all of it because they will only give me a percentage of the amount that was damaged. Some of these items are family heirlooms that you cannot put a monetary value on to them. So if you think about using this moving company I highly suggest you think twice and then throw all your stuff in the garbage and throw away thousands of dollars you'll probably save money. I wish you all a very happy move good luck especially if you decide to use this company because you will need it.

Service cost: $5800

Not the experience I hoped for. The packing up and moving had a few minor hiccups but the movers were very good. HOWEVER, The moving in at the ultimate location was a mess. The truck showed up late two times and did not call ahead to inform me. The poor person whose items were packed in the truck next to me had their boxes thrown all over and ripped up. It took the movers at least an hour just to sort that before beginning my move in.
When I called to speak to Vilma, the Presto customer service manager, who feels it is more important to stay in a meeting than take a client phone call, she was not helpful at all. Her customer service sales pitch suddenly went by the wayside. Then Ryan, the dispatch manager got involved only to get on the line and lie about the situation.

WARNING: Presto leads you to believe the trucks are owned by them, the trailers are owned by them and therefore they have control. NOT ACCURATE. The drivers are contracted and are not employees of Presto so you may encounter moving issues, like with any other mover. The misleading and "clarifying" things after the fact were a huge problem during this move. My driver and movers were not satisfactory. They are nothing like the gentlemen that moved me out. These guys were rude, slow, and extremely unorganized. And late! It caused an enormous amount of stress. Presto did NOTHING to help resolve the issue and Vilma and Ryan were not helpful, and actually lied. When I asked repeatedly for a higher person in the company to discuss it with, my requests were denied.

I intend to notify and file a report with BBB.

My mattress is damaged as well as some furniture and my high end armories were flipped top over bottom causing everything in them to be displaced and broken.

I had such high hopes for Presto but they are no different than any other mover. Let's see how the claim for the mattress goes!?

Service cost: $4500