Presto Logistics

Their level of care does not match their level of customer service. A slew of my items were damaged, broken and missing. In fact, a bulk of my furniture could not be assembled upon delivery by the drivers because parts were missing. The drivers were in such awe of the poor workmanship that they called customer service to confirm the poor packing and management on the company's part. I am in the process now of resolving this in a claim, but I wish I would have chosen another company altogether to save myself the trouble. Consequently, I would not recommend Presto Logistics for any move of any size. Aforementioned, their level of care does not match their level of customer service.

Service cost: $3000

I usually never write reviews but I am often swayed by them so when I ended up choosing Presto after seeing all of the feedback that I did, I promised Danny (my sales rep) that I would write a review good or bad. He was very confident in the service that he was selling and assured me and showed me what I needed to see to make the decision to go with them. I got calls from all over and went with my gut and I am so happy that I did.

I had an amazing experience from start to finish. The men showed up on time on both ends of my move. They were very nice and helped me with things that weren't part of my contract (they took a fridge downstairs to the curb). They put everything where I wanted it and left an organized pile of all the boxes and plastic wrap they used for the move. I wanted them to take it but other than that I couldn't be happier.

All of my stuff was intact, I am still not finished unpacking but I opened every box and skimmed thru most of it and it looks like we have everything. Very highly recommended and ask for Danny when you call.

Service cost: $2700

When we contacted Presto Logistics for our move, everyone was super nice and helpful. Henry came out for the estimate. I was told we had approximately 1200 cu ft. Once our belongings were loaded, we were then told we had 1800 cu ft. Since the truck was a 26 ft, I'm not sure how it could fit 1800 cu ft. The cost went up 36%. I inquired about an 18 wheeler getting down our street, and was told that if they had to rent a smaller truck and load it, it would be about $600 additional. When our furniture finally arrived, as expected the truck would not fit down our street. The driver said he had to get a smaller truck, and the cost would be an additional $2,100. We had no choice. The delivery was made at night. Our bed and dresser were broken and boxes were missing. I called Presto and was given a web site to file the loss. Once I received the info, it said not to do any repairs. At his point repairs were already made (I wasn't going to sleep on the floor in thirty degree weather).

This move went from $4,650 to $9,270. Over double the original estimate. Thank goodness the delivery guy took the extra fee from $2,100 to $1,260. I feel like I was completely misled on this move.

Move size: 1 Bedroom Home Service cost: $8430

From Start to Finish: Henry with Presto Moving was great. Not one thing was broken. Not one thing was missing.

All of our stuff was accounted for..

I was concerned about my $600 Taylor acoustic but as any player knows you always ship an instrument in a hard shell case anyway in our case the guitar is fine.

Upon arrival the driver was great. He was very professional and caring with out stuff.

Great Communication, great service!

A+A+.

Move size: 1 Bedroom Home Service cost: $3250

My experience with Presto was second to none. I really felt like I was given extraordinary service but it seems that this is their standard practices. Henry came out to my house to give me a quote, then on the day of the move he was fully available and I had to talk to him at 6 am when the crew arrived. He kept me updated until I got my delivery and even after when I had some minor damage to a couple of pieces. Keep up the great work Presto, can’t wait for you to move my parents cross country also!

Move size: 4 Bedroom Home Service cost: $9600

What an amazing moving team! From Dave to Henry to Ricardo to Jay they all took care of me step by step throughout the entire move. Dave contact me initially and went over enough information with me that I felt comfortable enough to have him schedule his manager to come to my home and give me a firm quote. Henry came out and couldn’t be more polite and up front about the process which I loved. He scheduled his A team because Ricardo and his crew came to my house and handled my belongings like their own. They were fast but they clearly knew what they were doing. Jay the driver on delivery hired a crew locally, one of the guys wasn’t really following orders but other than that the driver had a handle on everything and didn’t leave until I was completely satisfied. Thank you Presto for an amazing moving experience!

Move size: 3 Bedroom Home Service cost: $6800

What an amazing experience with this company! I asked for everything to be packed, my company was paying for the move but up to a certain budget. Presto was able to fit right in that budget. Henry came out and couldn’t be nicer, he worked with me on the pricing to make sure it would work. He explained the entire process and I felt like I was in good hands from there and I was. The crew that picked up in LA and the crew that came and delivered in Scottsdale were amazing. Mario and his son Abraham were an excellent team and took care of my every need. I will definitely recommend!

Move size: 3 Bedroom Home Service cost: $9500

Based on other reviews I read I was not the only one who had used car sales tactics used on them. I too had an estimate performed by their estimator and when the move occurred and half way through the load of our things, were told that we had a choice of paying 1/3 more than the estimate or they can leave everything that would not fit within the estimated volume. They used our personal belongings and the fact that we were in the middle of moving from CA to UT as leverage to upcharge the costs. Additionally, because of their inability to schedule (even though we confirmed our delivery date multiple times) we had to pay the $500 unload and load charge at their warehouse. Even though they underestimated the volume and were going to reload to a semi for final delivery to us anyway. This also cost us an additional 2 weeks of hotel costs waiting for them to deliver! And finally, sometime during the reloading at their warehouse, upon receiving our things almost 50% of our boxes/plastic crates were either broken, crushed and/or damaged in one way or the other. And of course since they did not do the packing they were not responsible (per contract). Finally, I caution anyone who is thinking about using Presto to be careful of their estimating, pricing and deliver schedules. Once they have your furniture/items they use it as leverage to upcharge and deliver on their timeline not concerned with the customer. Now it make sense why they want the final payment in cash so that you cannot hold up payment for the bad service they provide nor have any leverage with them in arguing costs or quality of the services. The quality and concern for your items is obviously not a priority to them. I would find some other more reputable moving service and avoid the frustration of dealing with Presto.

Move size: 4 Bedroom Home Service cost: $9500

Presto Logistics was a great choice that worked out well for me. They were there on time and called 1hr out to confirm their ETA. They were careful packing and loading boxes. Once loaded the transportation of our furniture was excellent. Minimum issues...damage. They exceeded my expectations for delivery to my new destination. The unloading was handled with professionalism, courtesy and excellence. Overall an out of state move is expensive and when you spend that amount of money, the next best thing is to receive excellent service. Presto Logistics delivered!

Move size: 4+ Bedroom Home Service cost: $16000

After getting a FaceTime walk through estimate with Korvin or Henry, we ended up paying twice as much. Partly because the one person in charge of the loaders, Martin, failed to pass on to the other men the many items that were not supposed to go. I told him exactly what to leave behind , but we ended up with these items.

Apparently, our items were thrown from the trucks into a holding warehouse and then thrown into a truck for delivery, because some items were so crushed, that I would not be able to "weigh" the shard of glass in order to make a claim.

And if you want to make a claim, be sure you keep the boxes that the crushed items were in, because you will need the invoice numbers from the boxes in order to make your claim. You will also need proof of the cost or value of the item. So that vase your daughter painted for your birthday, or the trivet your son made with his hand print when he was in kindergarten-you will need to prove it's value.

I don't even know how much tossing and crushing would have to be done to crush stainless steel bowls or how they crushed the taillight of the quad or partially destroyed the reclining mechanism of the sofa. We happen to think that a lot of it is intentional.

Bottom line, these people do not care about your personal items. They doubled the price, even after Henry did an "on site evaluation" And they insist on cash at delivery, which I'm sure, as others have mentioned, cannot be legal for a business.

Move size: 4+ Bedroom Home Service cost: $13913