Pegasus Vanlines

Move it web site and app was easy to use. Many companies contacted me with a quote. I choice a company from the quotes I received. I would never recommend this company to anyone. It was the worst experience. We were not fully informed on the move and what was going to happen. We assumed they were coming to pick up our stuff and load it in a truck and drive it to our new location. This was not the case. Our stuff was picked up and loading in a truck and then loaded into a shipping container and sent by train. We were not told this and the quote turned into tripe the price to receive out stuff. A date was not told to us either. We called the owner several time with no response. I had to tell the owner I was going to report our stuff stolen if there was no response that day. We were told 3 separate dates that our stuff was going to arrived. Took 3 weeks. When we were told in the beginning it would only take a week. We had to take time off work 3 separate times with lost wages. Very unprofessional and un-organized company. Several things were damaged as well.

Definitely do not use Pegasus Van Lines you will get ripped off and have your things damaged and will be changed 3x the quote.

Move size: 2 Bedroom Home Service cost: $5000

Pegasus “lost” my two most expensive items. We sent them an email and set up a claim and have since sent over 10 emails/calls with no response. I Only got through to then once over the phone, they put me on hold, and then hung up on me. We were told it was door to door 5 business days then as soon as they picked our stuff up they changed it to three weeks. We paid for delivery to door service in Vancouver and when they arrived they wanted an extra $300 to do this so I had to unload everything myself. It’s funny how when they need something from me they don’t leave me alone, yet when they steal my items, shocker, they are nowhere to be found.

Move size: 1 Bedroom Home Service cost: $1500

This company took all my boxes on June 20th(Vancouver) and I was told that all my boxes will be arriving on July 2nd (Montreal), we're July 9th and I still have nothing. They will send you an invoice to pay in advance and I would suggest "NOT TO PAY" until you get all your stuff. They don't care about being on time or answering your questions. They won't reply to your emails or answer your calls. The service is the worse and this company will never help you find any answers.

Move size: 3 Bedroom Home Service cost: $5500

I advice never use Pegasus van line’s as your mover please, one-off the most worst mover’s I came across. Mr. Nick Is very polite and humble till the time you give him business, the moment he gets his money and his amount is paid he does not even bother to take your phone call, my shipment reached Calgary exactly after a month. I was told that they dismantle the furniture and reassemble at reaching the destination, but sorry to let you know they left all my boxes in the garage and didn’t reassemble my furniture. They also cheat in weight, my weight would have been 4000lbs. These people charge me for 5700lbs and did not give any paper work for the weight. I recommend my friend to them and he is also facing the same problem, he was told that his shipment will reach within five days , but till today he has not received his shipment, it is almost two weeks now. I don’t recommend this mover to anyone in Canada just boycott them.I think they are not even capable of one star.

Rahul Kapur.

Move size: 2 Bedroom Home Service cost: $3450

Pegasus was decent enough during my move. They showed up to my apartment 4 hours late to pick up the items... fine. They were a week late delivering my items... ok. But then a few items showed up damaged or didn't show up at all. I am still calling a month later to try to file a claim. Sometimes I get Pegasus on the phone and they ask me to hold before hanging up on me. Sometimes they just don't pick up. A might change from when they were trying to win my business. Don't be fooled.

Move size: 1 Bedroom Home Service cost: $3500

As of the writing of this review my stuff is ten days late. Moved from Ontario to Alberta and am now sitting in an empty house. Picking up my stuff was great, timely, professional, efficient. Nothing positive since. Customer service will no longer talk to me, always put on hold and then hung up on. Sometimes hung up on immediately. When he would talk to me there were a million excuses. If there is a legitimate reason, tell me, I can work with honesty, I’m a reasonable person. Open communication goes a long way in customer service! Oh, and lose the arrogant attitude Nick.

Move size: 3 Bedroom Home Service cost: $7000

We moved from Ontario to Manitoba. First were told truck would arrive on Friday the 15 of July waited all day then driver called and said was too busy. Talked to Nick on the phone set up another date. Truck showed up with two people had lots of stuff so we had to help. When the truck made it to our new home boxes were all upside down, and new totes purchased for the moved were ruined we did'nt complain about that though! the main complaint is that we purchased a brand new bed in the box as we were starting fresh and got rid of old bed and had been sleeping on the air beds for 2 weeks prior to the move. The the $1100 brand new bed was not in the truck!! We called and text Pegasus and to this day have not heard back from them at all. they would not unload until I gave their check, but they don't care that were still sleeping air beds!! I'm sure someone in the warehouse needed a new bed. Not very business like at all.

Move size: 2 Bedroom Home Service cost: $7388

Do not deal with this company. They were able to successfully move our things from Regina to Calgary but that's because the driver assigned to us was nice and reliable. But communication with the main office especially with Nick is so bad. He would not answer calls and all his promises were never met.

We paid double with what was agreed upon. There were only two person carrying so we carried stuff by ourselves. I am sure that one can get a better deal with other moving companies.

Move size: 3 Bedroom Home Service cost: $4500

Pegasus Van Lines went well beyond my expectations when I hired them for my moving services. Not only are they affordable but they are dependable. They took extreme care when moving all of my possessions and I was very happy to find that nothing of my personal belongings received any damages during the move. Polite, friendly and dependable service is what you will get when hiring Pegasus Van Lines for all your moving needs. I recommend them to anyone needing a moving service as they were outstanding when I hired them! Very happy customer and will use them again for any future moving needs!

Move size: 3 Bedroom Home Service cost: $11000

THIS IS THE WORST MOVING COMPANY!!. BE VERY CAREFUL

We were moving from Toronto to Tampa and therefore i completed a quote request online. Within 5 minutes i got a call from Nick or Nicholas with my quote, asking when i want to move, etc.

In the beginning when this company wants your business they will call you right away or pickup your phone.

Quote included all fees such as fuel surcharge, border crossing fees, per pound fee, including dissemble furniture. Also i had to pay the final invoice when furniture arrives in Florida.

I then book with them and provide a deposit for $200. Two days before my move date, i am calling them to confirm the time, no answer, i called several times. Then i used another number to call and Nick picked up right away (probably assuming new sale).

The move date: Movers come without any tools to dissemble the furniture, telling me its not part of the move. I then had to call Nick and confirm. Also the movers had dirty shoes and messed up our carpet in bedroom. Overall nice guys but very bad as professional movers.

After Furniture Pick: Our furniture was picked up on Monday, i was informed it would be delivered on Weekend to Florida. Therefore i called Thursday alld ay to confirm if furniture left, no ans. I called Friday finally someone names Steven (sounded like Nick) picked up and said it did not leave due to custom and it will leave next Wednesday.

Next Week: Furniture is delayed, get a call from Accounting, need money before delivery, i said that is not what i was told, get into argument. Had to send E-transfer before they can send apparently. Wednesday comes by i call all day no answer, Thursday i called accounting team, finally some "Manager" comes on phone said furniture did not leave, will leave next week. Claims its now cleared custom, then i started to ask question, 10 minutes later i was told not clear, not sure when it will leave.

Then the "Manager" says come pickup your furniture, while i am in Tampa and the furniture is in Toronto. Finally after hours of argument, they agreed to drop furniture back to my house.

THIS IS THE WORST MOVING COMPANY!!. BE VERY CAREFUL

Move size: 2 Bedroom Home Service cost: $3500

International move from US to Canada arranged over a MONTH ago. Confirmed last week everything was on schedule. Day before scheduled pick up, had to call multiple times before we reached anyone. They advised, "oh yeah, by the way, we won't have a driver in time for the scheduled pick up on Friday." Had we not called we wouldn't have known. They asked us to call back Thursday to follow up, which we did, and they said they can't pick up now until late afternoon Friday. Made arrangements to fly down to the US to meet the truck for the initial pick up on Thursday, so not possible to wait until late afternoon Friday as we will no longer be there. They said that's the best they can do. We asked for refund and their response, "THAT'S FINE. WE DON'T NEED YOUR TWO GRAND ANYWAYS." What kind of a company says that?!! Needless to say, very disappointed in their lack of communication, organization, and customer service.

Move size: 1 Bedroom Home Service cost: $2000

I set my move up with Pegasus Van Lines the phone and they couldn’t have been easier to work with. They were able to quote me quickly and answer all of my questions. They showed up on time and they really sent us the best guys they had. They were professional and easy to talk to. I have moved a lot and this is the first time my experience has been so quick and easy. I honestly feel like I got a great deal because they are worth so much more than what they charged me. I will without a doubt be using them again. If you want my advise, use these guys! if I have to ever move again they will be who I call! They came through for us and I will be forever grateful! I feel like I made a friend!

Thank you so very much!!!

A very satisfied customer!

Sincerely

Move size: 3 Bedroom Home Service cost: $8200

What reliable, courteous service! Great moving experience, which I had not had in the past with a different company. They called to let me know they were going to be on time that day, and then were on time, and worked quickly and professionally. It was completed in less time than I anticipated, and they helped to make sure the furniture was where I wanted to go before leaving. They were referred to me from someone else who had a good experience and I would definitely refer them to others needing movers.

Move size: 2 Bedroom Home Service cost: $3700