Pegasus Vanlines

This is my second time using Pegasus Van Lines for moving. They have exceeded my expectations for both moves. One was local and the other was a three hour away move. The movers were courteous, knowledgeable, and extremely careful with my furniture and boxes. Everything was moved quickly and exactly as asked. Both teams we had worked well together and did a great job with communication. Quotes were very close to actual cost on both moves and both came in slightly under at the end of the move. I highly recommend them for your next move.

Move size: 1 Bedroom Home Service cost: $700

I booked with Pegasus a month prior to my moving date. The date of the move they did not show up. Nobody called me or emailed me. When I called and spoke to Nick and told him the movers hadn’t shown up he told me he would call me back. He did not. I then tried calling 30 minutes later and he sent me to voicemail. I tried calling several times and each time no answer. I then blocked my number and miraculously my call was answered. He put me through to someone who told me “we have to reschedule you because the truck is full”. I told him okay can you come tomorrow and he said nope the soonest would be the 16th. This was on the 10th and I had to be out of my house by noon on the 12th. I told him that wouldn’t work. He did not apologize. He did not try to find a solution. I will let everyone I know for the rest of my life what a terrible company this is. Luckily I was able to get another much better company in who provided top of the line service and got me in the following day.

Move size: 2 Bedroom Home Service cost: $5000

Poor contact. From the very beginning been late for 14 hours for pickup without any notice.

Later been late for drop off for 3 days without notice. I've been forced to ask every time about arriving.

But the worse happen when we receive our stuff. It was all in black oily dust very very hard to clean from. All staff even inside of drawers. A lot of stuff damaged. Dresser, tv, boxes barely survived it all. Horrible. Just horrible. Hidden fees. The invoice appeard to be twice more than estimetade but of course no evidence of weight.

Claims about damages have been denied of course.

Move size: 2 Bedroom Home Service cost: $2800

The only issue has to do with too much communication and it seemed like it was disjointed. Like I was dealing not with one company but with with two different companies or 2 different entities within the same company. It was confusing. Also, when the truck arrived, they did not have picture boxes as requested and scoped in the bid nor mattress covers that should have been included. It worked out but caused me some confusion. The final charge was only 80% of the original bid amount which is good but could have the bid been a later closer to the final billed amount? No a complaint, just an observation.

Move size: 2 Bedroom Home Service cost: $1800

Booking Pegasus and arrival of truck was great. Waiting for our furniture was where it started. They initially told us 7-10 days. It was 28 days. When the truck arrived he asked me to show him our apartment. After seeing he talks to partner in language I didn’t understand and then he says “Because of the long hallway and elevator we have to charge another $250.”I said you’re two and a half weeks late and you want me to pay more plus we have a cashiers check in the remainder of what we owe. He said “sorry ma’am”. He then said “ How do u want to pay”. They wouldn’t unload till I paid an extra $250. After all was unloaded I noticed that they had ruined a desk. So I said to him what about the desk. All he said was “sorry ma’am. Unbelievable. Just a few days into them picking up our furniture we kept getting called to pay the remainder of our balance even thou the initial salesman said $200 down and remainder on arrival of your furniture. We called Pegasus numerous times to have a manager call us back so we could discuss the late truck. No one ever returned our call. If your wanting to book a truck oh they will call you immediately!

Move size: 2 Bedroom Home Service cost: $2600

Okay so here is how they trick you they will give you a quote then when they pick up and weight your stuff they will tell you the (weight of the car alone) mysteriously increased by 2000pounds thats how I ended up paying 2000$ more even though I measured the weight of my stuff and I was 100% sure of it. To remeasure the weight they will ask for 300$ and if you didnt book elevator thats an extra 200$. On the website it says they have coverage incase anything happens to your stuff, but on the contract its says they will not pay a peny for anything and they will mark you stuff as damaged when they are picking it up. They were late by 10 days. They don’t answer emails or phone calls. If I knew this would happen I would use Uhaul instead or even donate my stuff.

Move size: 1 Bedroom Home Service cost: $3000

DO NOT USE THESE MOVERS. If I could rate them no stars I would. HORRIBLE MOVERS. We moved from Ontario to New Brunswick. They came to get our stuff and charged us double what we were quoted, told us to pay or find someone else the night before we had to leave Ontario. We waited 2 weeks for our belongings and when we called to ask for a date they would arrive the owner , Nick, asked my mom what the F was wrong with her and continued to tell her to F off when she asked questions about our stuff. When they finally did show up they told us it would be an extra $300 to move our stuff from the truck into the house or they would just leave it all on our front lawn. We had heavy furniture and antiques as well as a fridge so me moving it in on my own was not going to happen. I have yet to go through everything but I am missing over $200 worth of gel nail polish so far and we have one box that had something break and leak in. All in all this has been a horrendous experience and this company is extremely unprofessional.

Move size: 3 Bedroom Home Service cost: $6000

They are thieves.

Nick is a liar, all the Customers service are very rude and are al lairs. It’s been almost a month any things has not been received yet, they will insult you when you complain.

I don’t know how they still exist. I have been without bed and cloths for a month.

I planned to go to their work place so show them how angry I am. After a second thought I have spoken to my lawyer and also reported to the police that my goods have been stolen by Pegasus.

They don’t have a single sensible person in the company.

From Nick to all the Customers service personnels are all stupid and fools.

Don’t use them. They are fraudsters.

Move size: 2 Bedroom Home Service cost: $1500

We had our belongings picked up May 23rd, 2024 in Edmonton AB. We were told they would arrive 10-14 days to Saint john NB and quoted around 4000$. The team showed up an hour late to start, appeared to pack everything well such as dressers, chairs, table with blankets. After they left I had to sign the forms confirming the 200 various items we had. It wasn't later that I realized they marked on the initial pick up that 99% of our stuff was already "scratched, broken or chipped" - including pillows? Clearly a scam to start if off stating there is damage that was never there. We put an airtag in the shipment and watched it sit week after week in edmonton. 3 weeks It did not move from there, and then sat in Toronto for another 4 weeks. Week after week we called and were given attitude by the staff, never apologized to once. We had to have things put into storage as we don't have a home yet but countless items we needed immediately and would put in our rental. The excuse was constantly "they missed the truck, we have more shipments then usual and then that "we're only sending it to a storage unit so it shouldn't matter". Then we get the bill .. 8600$. Reporting we had over 8000lbs of things for a 2 bedroom home. We sold couches, and most heavy things to help bring costs down and there's no way to argue the weight. They THEN tell me they only take cash or e transfer… Nowhere does it ever say we can't pay with credit cards. My deposit was paid with credit card, but they clearly know that if you pay with credit card we could get money back. I paid the money and still our things sat in toronto for another 3 weeks. We have a young baby who was missing her clothes, crib, high chair etc requiring us to buy all new things at the new location as we only had what we could fit on the plane for 7 weeks. The shipment arrives … our furniture completely destroyed. Missing brand new sneakers clearly ripped out of a shoe rack, boxes saturated in water and shredded, mattress topper ripped and black in color, pictures destroyed. The movers continuously asked us "is this all your stuff" as they had mixed shipments in the truck, they had no idea who's things were who's. I still have half the storage unit to go through and I've found 3000$ worth of damage. Dressers scratched and broken, falling apart. I submit my claim as I only had 10 days and was told based off weight of 0.60 cents per lb in damage that we are actually in the negative and would only qualify for 70$ - but we will not even see that as it must be over 350$ to get reimbursement. I am beyond outraged, they continue not to apologize or show any remorse or care for anyone's belongings. This company is beyond disgusting and I will be reporting them to every avenue possible and have my insurance company now involved to get the money back. They are thieves, scammers and this should be completely illegal. We were never offered additional insurance and have pictures of everything. Our belongings absolutely wreak of body odor and mold. Our insurance company has reached out to them and they were beyond rude to them. I am absolutely sick to my stomach they got almost 10,000$ from us and absolutely destroyed all of our belongings that we will have to front the cost to replace. I'm sick to my stomach to think they went through our belongings and picked out things they wanted and walked away with them. I'm going through the rest of the storage unit this week and I'm sure I'll find way more than 3000$ of damage. I AM SICK!!!!!!

Move size: 2 Bedroom Home Service cost: $8600

They are the most useless and fraudulent I have ever worked with in my entire life. My stuffs was picked on 23 July 2024 and I was promised that it will get to my destination on the 1st August.I arrived at my destination on the first of August and these guys told me that my stuffs are still in their custody and has not been shipped yet, and it will be shipped the following week. So now I am stranded in a different province for 2 weeks.

Customer service is also very rude.

2%.

USE THEIR SERVICE AT YOUR OWN RISK ⚠️.

DON’T THINK THAT YOU WILL BE TREATED DIFFERENTLY.

Move size: 2 Bedroom Home Service cost: $1450

We had a somewhat complicated move where we combined two households. The office staff was consistently polite and helpful when I talked with them. I was blown away by the quick, careful, professional manner in which our belongings were loaded and unloaded. The movers displayed good humor and were quite patient with me when I asked them to move my bed three times. I have moved more than 10 times, and this was the smoothest move I have ever done. I can't recommend them highly enough.

Move size: 4 Bedroom Home Service cost: $3560

Pegasus Valines Movers were amazing and I 100% recommend them for any of your moving needs. friendly, and careful. The team of 2 movers both loaded and unloaded a 28 foot

truck quicker than I could have ever imagined. I was contacted by Nick multiple times leading up to the move to confirm the date and time. They insisted we let the moving crew do all of the loading and unloading, which was great. I was Watching these guys. They knew what they were doing. the truck was loaded perfectly, and they treated our belongings. They placed each item exactly where we wanted, and were communicative with each

other and with us throughout the whole moving process.

Move size: 3 Bedroom Home Service cost: $1457