PeaPack Moving and Storage

MOVING IS ABSOLUTELY EXHAUSTING! THE ENDLESS CALLS, THE PLANNING, THE PACKING EVERYTHING LOL! AFTER BEING SO OVERWHELMED WITH MOVERS I WAS READY TO GIVE UP AND JUST FIGURE OUT HOW TO DO IT MYSELF EVEN THOUGH I HAD CHILDREN, PETS, AND A STRICT SCHEDULE WITH NEW JOB AND WHEN WE HAD TO BE OUT OF OUR HOUSE FOR THE BUYERS TO MOVE IN. I RECEIVED A VOICEMAIL AND EMAIL FROM PEAPACK AND DECIDED TO CHECK THEM OUT BEFORE MAYBE GIVING IT ONE LAST FINAL ATTEMPT TO HOPEFULLY NOT HAVE TO DO ALL THIS MYSELF AND NOT BREAK MY BUDGET AT THE SAME TIME. THEY DID A ROOM BY ROOM INVENTORY, VERY DETAILED, NOTHING LIKE THE OTHER COMPANIES I HAD SPOKEN TO IN THE PAST FEW DAYS WHICH MADE ME FEEL MORE AT EASE, AND BECAUSE MY FATHER WAS A VETERAN SAVED ME LIKE 1200.00 AS WELL! CAME IN ONLY ABOUT $300.00 MORE THAN I WANTED TO PAY BUT FOR PIECE OF MIND I DID NOT MIND IT. I RECEIVED MY THINGS THE DAY AFTER I ARRIVED, EVERYTHING WAS THERE NOTHING WAS DAMAGED,MOVERS SET EVERYTHING UP ROOM BY ROOM ALL THE BEDS AND FURNITURE JUST AS IT WAS BEFORE THEY TOOK IT ALL APART FOR ME WHEN THEY PICKED ME UP. THIS WAS A TRULY AMAZING TEAM OF PEOPLE AT PEAPACK AND MADE ME FEEL LIKE I WAS FAMILY. DEFINITELY WOULD RECOMMEND THEM TO ANYONE WHO WANTS A SEAMLESS AS POSSIBLE MOVE!

Move size: 3 Bedroom Home Service cost: $4380

Worst experience ever! It started out great super nice people they seemed to really care and even let me change the date by a couple days. Now the actual movers were fantastic and very efficient. They were sublet by PeaPack. When I explained everything I had, I explained that I’d much prefer to over estimate my items I didn’t need any last minute surprises. I even called to add a couple extra items but totally exaggerated my amount of stuff. For example I said I had aLarge China cabinet it was actually 12” square and 5’ high. I said I had 25 medium boxes, I had 16, you get the picture. The day the movers showed up it was literally double the price I was quoted! I was stuck, I was leaving on a plane 2 days later for a cross country move. I had no choice at all it was horrible. After the move I emailed the company and tried calling absolutely No response. The whole thing ended up costing me an extra 2k. I highly advise you go with a known and repeatable company sure the quotes going to be higher that’s because their honest. Do your research don’t hire this company.

Move size: 1 Bedroom Home Service cost: $4000

DO NOT USE THIS COMPANY! MOVE WAS AN ABSOLUTE NIGHTMARE AND MAJOR RIP-OFF. I have used professional movers for my last 4 inter-state moves and have never had even a minor problem in any other move. Recent reviews on the site now reflect others’ bad experiences. This company is either grossly incompetent or criminal.

I had a September 2019, 2-bedroom+ move from NYS to Florida. Peapack reviews were superior to others, especially for customer service. Phone and e-communication were good.

1) PeaPack is a moving “broker” and outsources all jobs to 3rd-party movers. It has no control over them or your final cost. I learned this after signing the contract. The mover can charge what it wants, regardless of your Peapack contract. You enter into a NEW contract with the mover on pick-up. My mover was Safeguard Van Lines.

2) My initial Peapack quote was for 1,500 cubic ft of volume and $7,300. My list of items was accurate. The general manager calculated the cubic ft and added to be safe.

3) Once my belongings were loaded on the truck, I was told it was now 3,600 cubic ft (240% more) and $17,300 (237% more). There were minor additions. However, the movers left 3 large, listed items of more space than added ones.

4) My final cost was $15,300. The mover deducted $2,000 mainly from double-charging for packing materials and gas. Peapack charged $150 for “boxing” a kayak – movers just slid kayak on top of load. Unapproved boxes and materials were charged and unused to increase cost ($1,600+) – which could not be identified until delivery. The mover also charged $4,358 for a “binder fee” and $2,900 for storing my belongings in a New Jersey warehouse to be moved with other loads to Florida. None of this was mentioned by Peapack or listed on the Peapack contract.

5) When the outrageous, new cost was presented, the mover said if I did not pay the first half in full then and the second half (in cash or bank checks) upon delivery, I would not see my belongings again. You have no choice but to sign the agreement – your belongings are held hostage.

6) Due to mover policy, I was not allowed on either pick-up or delivery truck to measure the cubic ft as Peapack suggested. Taking photos was impossible. I was told the delivery movers were to measure everything when unloading, but that communication was “lost.”

7) Delivery date was arranged with the mover on the pick-up day of 9/16. The first-available date was 9/20. The load was delivered 10/3, almost 3 weeks after pick-up. (The fine print states they have 30 days.) The mover called 2 days ahead of time to be there 10/2 and never showed or called on that day. I repeatedly texted, emailed and called Peapack, the mover and the driver for 2 days to get an answer. They arrived 10/3 in the afternoon.

8) After unloading, I signed a “damage” section noting a dresser had a broken top. Over following weeks, I found much other damage, especially in heavy-duty plastic bins, in which the tops and sides of the bins were broken. All of the glass that had been individually wrapped and padded, was smashed. This could only happen with massive, crushing pressure. 2 file cabinets were bent in from the backs. The packing tape that the movers used left residue on everything which took hours to remove. After the move, Peapack did not ask about the dresser breakage or if there were any other issues.

9) Once the truck left my NYS home, I immediately called Peapack to inform them of the $10,000 increase in cost. I was told all of the documentation would be shared between Peapack and the mover to fix the situation. I was told the owner of Peapack was aware of the situation and the general manager couldn’t fix it. Once my furnishings were delivered, the Peapack rep fully agreed that I had been way overcharged and that the final cubic footage from the mover was an impossible volume for my belongings. I re-measured everything, including Peapack’s standard ones, such as “king-size bed” and submitted this more-detailed list just in case I screwed up – I didn’t. I followed up with Peapack with 3 more emails to gain a final resolution. I have not heard anything back from any Peapack rep or its general manager.

10) The fine print states the complaint process. I treated it as “boiler-plate” as I have never had an issue with any other mover. I am not interested in going to court or using a mediator to resolve this as it will cost MUCH more money. At this point, I do not have any faith that this will be resolved. Peapack has completely ignored all communication. However, I have been advised to consider providing full documentation to the Attorney Generals of Florida (home of moving broker), New Jersey (home of mover) and New York State (my previous home state) to question if federal crimes of inter-state commerce fraud, racketeering and grand theft have been committed and if so, a possible class-action suit may be in order. In reading more recent Peapack reviews, others have had similar, major problems.

Move size: 2 Bedroom Home Service cost: $15300

DO NOT USE THIS COMPANY!!! Nothing but empty promises, flat out lies, added on fees, and lost or damaged items! If you do decide to use them, maybe consider every ounce of insurance you can find! It ended up costing us 3 times the quote, lost an $800 chair along with some other stuff, damaged a bicycle, put a hole in a headboard, and so far, not a penny in insurance money. They don’t even answer the phone!

Do not believe the “God bless” Bs! It is just a way to draw you in. They actually held our stuff ransom at the deliver point until we (again) came up with more money!

Move size: 2 Bedroom Home Service cost: $6000