Oz Moving & Storage

Used Oz in the past for moves within New York City and have always been impressed by their professionalism and alacrity. This move was from New York City to Nashville. From the get go, Jennifer was quick to respond and provided me with a reasonable estimate and explanation of what my long distance move entailed. Ahmed and his crew did an outstanding job in NYC. Gil and Ken finished the job professionally, courteously and efficiently in Nashville. Kudos to everyone who was part of my move. You made it stress free and painless! I will continue to recommend Oz now and in the future.

Move size: 1 Bedroom Home Service cost: $1880

I am very surprised at the poor reviews I see regarding Oz Moving & Storage. I just moved last week and it went flawlessly. This would be my THIRD TIME using Oz in a span of 4 years. Each and every time my move was stress-free, thanks to the amazing guys that helped me in so many ways. They packed for me, disassembled, reassembled, positioned furniture and more.
They were professional, understanding and most of all stuck to the time frame & budget. As a single mother of two, I appreciated how they met all of my needs. Moving in general is alot of work and these guys know what they are doing. If and when I have to move again in the future, I know who I'm calling.
A special shout out to the foreman Manuel from last week!

Move size: 1 Bedroom Home Service cost: $999

I had used Oz once before when moving my office so I was confident things would go well for my residential move. Things went very well. My crew worked quickly and efficiently. Everything they packed for me was carefully labeled and it's made unpacking much easier. My furniture wasn't in the best shape but they moved all of it with no problems. I lived in a fourth floor walk up and they handled those stairs like athletes. We finished hours ahead of schedule. In addition to being skilled, the crew was friendly, kind and thoughtful. Emilio was especially organized and helpful. He made me very comfortable with the usually uncomfortable process of moving. I don't think the move could have gone better than it did. I would recommend Oz without reservation.

Move size: Studio Service cost: $2000

I moved from Miami to NYC last year and used another company with not great results. I was skeptical about who to use when it came time to move within the city, but a friend referred me to Oz Moving.
From the first day of my complimentary estimate, I found the Senior Project Manager, Etai Aviel, to be extremely patient, professional and understanding. He worked with me on price and advised me on options.
On moving day, 4 guys arrived, led by Christian Alvelo. They quickly got to work and had my one bedroom nicely packed in no time. He was a great ambassador for the company. Explained the contract, walked the apartment and genuinely cared for my things and ensuring things were packed well.
Once delivered to new place he ensure my tv's were working, broke down and helped me with boxes and really went above and beyond making sure things were set up to my satisfaction.
Moves are stressful but thanks to this team and Oz Moving they made the experience a positive one. Bravo guys-- and THANK YOU!

Move size: 1 Bedroom Home Service cost: $879

I recently completely my 4th move with Oz, and I am again very satisfied with the service received, they really are a top notch organization. This most recent move was the result of a flood in my apartment, and the easiest part – between the insurance company, finding a place to live – was dealing with Oz. Apparently I’m not the first person this has happened to, everyone I worked with put me at ease. My foreman was Jerome, he is a rock star! My new hero! I am a customer for life!

Move size: 2 Bedroom Home Service cost: $1100

I hired Oz to move from NYC to Atlanta based on reputation and Better Business Bureau grading of A+. When I booked, I explicitly asked if they contracted out their moves and was told no. Everything went smoothly on the NYC end of the move. However, the Atlanta end of the move was horrific. My items were delivered by a contracted company with a BBB rating of F. The contracted foreman arrived at my apartment complex and scoped out the unloading location and the apartment. While making small talk he mentioned that this he had been with his company for 1 year and that is the longest job he had ever held. He also told us he drove from NYC in 10 hours (google maps says it should take over 13 hours). I was already concerned about this individual based on comments like these as well as his bizarre affect. He asked if he could go get breakfast, to which I said yes, but then he disappeared for three hours. When I called him to ask him where he was, he became angry with me and started yelling at me. When he returned, he became progressively more volatile and irate as the day went on. He damaged all of my wooden furniture and parts of the building. For example, he was moving the couch down the hallway on a roller with his colleague and rammed the couch into the wall causing the dry wall to fall off. When I confronted him about this damage and other building damage, he admitted to doing it and said that’s why insurance exists. He also told me that movers can get revenge on their customers by destroying all of their stuff. Throughout the day I had been in contact with Oz and updating them. Nearing the end of the move, he threatened me with a box opener blade and told me he “would hate to see someone get hurt.” At this point I called 911 in fear for my safety, which I have never done in my life, because this individual was emotionally unstable. By this time, my family arrived to the apartment and we kicked the mover out of the building. We moved the mattress from the loading dock and the couch from the hallway ourselves since the move was not finished. I refused to stay in the apartment that night because I was afraid that this man might return and retaliate since he knew my address.

On Monday, I began conversations with Nancy at Oz. She was extremely unpleasant to interact with and never once apologized for my experience. She told me that she was not there, so she was unable to tell what happened and it was my word against the foreman’s. She sided with the foreman even though I am a physician with no past records of misconduct. I showed her numerous other reviews that I found online about the foreman’s behavior, including some other individuals who had also called 911 on him due to frightening interactions with him. She offered $500 to make the situation end, which we declined and decided to get our credit card company involved. Fortunately, some of the damages were covered by the private moving insurance that we previously purchased.

I am appalled not only by what happened on our move day but also the company’s response. Oz is a company that lies to its customers and then puts its customers in danger. They contract with sketchy, unscrupulous companies who hire emotionally/mentally unstable employees in order to save themselves money. They clearly do not care about their customers or take responsibility for their actions. Please choose any other moving company and save yourself the nightmare that I experienced.

Move size: 1 Bedroom Home Service cost: $2750

I would never trust this moving company again. Half of my furniture was completely broken and the customer service I got after submitting a claim for all of the broken furniture was a disgrace. For the money it costs, I would not pay Oz moving again. In addition to broken furniture, the movers brought in furniture that WAS NOT mine and were confused when I was told too much stuff came. What if my furniture was delivered to someone else? For the trouble with this move, they can at least provide better customer service and better reimbursement. Disappointing, wouldn't recommend.

Move size: Studio Service cost: $2200