Orange Van Lines, LLC

Fraudulent advertising that they are competent.

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

Service cost: $9740

Read more at: https://www.mymovingreviews.com/movers/orange-van-lines-llc-4435#52922

Move size: 4 Bedroom Home Service cost: $9750

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft!! . I asked the foreman what my cubic ft. was when they were just about done loading the first 24 ft truck 1st truck (A UHAUL by the Way)! A worker told the foreman that there was still more room in it and the foreman said, don’t say to (be quiet) and don’t say anything else about it. The next thing I knew, the first truck was gone and a second plain white 20 foot truck was in the back of my house. I asked the foreman 1st truck go and he said to the warehouse and they definitely needed a second truck. I told him I wanted to see inside the truck when they were done and he said no problem and I also told him I want to see inside the truck when they arrived in IL which he replied fine. When they were done he didn’t allow me to see inside the truck! He gave me paperwork to sign, which said my things were 3200. Final price went from $6,135.96 to$9,740.00. I told him I was going to look inside the moving truck to see Cu Ft markings when they deliver. I called several times and related the scratched and dinged up the walls of the house and they said be sure to note that. I called talked to Nicole to? Delivery and to note prior issues. The truck arrives and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, however I still had to pay the balance $3650.80 in CASH to release my things. I called customer Service, Katia who answered asked how I knew my furniture and items/boxes etc. was 2400 cu ft. and I said I was looking inside the truck as we spoke, she said I signed paperwork for 3200 cu ft. So that’s what I had to pay for said the foreman told me it was 3300, she said why did I let them load? What, how was I to know what the cubic ft. would be? She would not listen and talked over me and when I finally said I was going to file a complaint, she said I don’t care if you call Obama! She is the rudest person! She asked why I didn’t say something sooner, I did call and talked to Nicole, and Katia said there was no notes. WHERE ARE THE PHONE RECORDS? I asked to a supervisor and she told me she was it, I asked to speak to someone higher up and she said she was it and hung up on me. When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY China Cab was broken in the back and the mirror shattered, a top piece was broken off and one of the legs of a chair was ripped off. My bedroom set has a broken piece and damaged corners and top. My Samsung French door Refrigerator front and sides are so completely scratched (down to bare metal) and the door has a large dent and the top edges are dented that it is unusable.

Per Orange Van Lines Website: Orange Van Lines exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow.
Long Distance: Orange Van Lines understand that special care and attention are required for such a big move, our professional team will ensure the secure, timely delivery of your belongings anywhere in the country.
Services include: Storage in transit for interstate customers
Our long distance movers are professional, efficient, and attentive. We take the extra care needed to ensure a safe long-distance journey for your valued possessions.
How we operate: Deliver “Wow” Service with Proactive Customer Service. Conduct Our Business With The Highest Moral And Ethical Standards. Strive For Operational Excellence. Be Transparent In Everything We Do.
Per Orange Van Lines ABOUT US: Provide impeccable service and maintain an unwavering commitment to honest pricing. Customer service department, operations staff and expert moving crews work closely together to provide a seamless service. We communicate to our customers with a frequency & honesty which most of our competitor’s do not understand. We are sensitive to special requests, scheduling needs and circumstances that make all the difference between a miserable moving experience and a pleasant one. This is the Orange commitment to each and every customer. Deliver the least stressful relocation experience possible.

So If the above statements are accurate, then Orange Vanlines has overcharged, been unethical, incompetent and negligent and utilized unprofessional movers that were inefficient, inexperienced and oblivious to the above statements made by the company and their mission statement.

My final cost from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $8,000 to $12,000.

Service cost: $9740

NO! Absolutely not! The parent company is Frontier Van Lines out of Houston TX. These people are ripoff artists. As I reported and filed a complaint to the US DOT FMSCA.gov, BBB, Oregon, California and Texas Justice Department, as well as movers.com and ripoff report, this company quotes you one thing on paper but the actual bill is 40 - 50% higher! Plus they do not communicate, I had to call them. They handled our fragile goods so poorly that about half of our kitchen and hutch items were shattered or broken, many of them one-of-a-kind antiques. Never seen anything like it. To top it all off, they estimated delivery of our household goods from pickup to be 1 - 10 days. In fact it took them 22 days! We found out that when they left our house with our items with a full truck, instead of going north to our destination, they went south to Compton CA and stored our goods! It was closer to just continue going to our destination! Where is the sense in that??! Like I said I had to call them almost every day for updates and mostly I received, "Our dispatcher handles those requests and there is no status at this time." When they finally showed up it was in a Penske Truck rental with "Orange Van Lines" taped to the side of the door and our expensive box springs were strapped to the back of the van!! I am almost certain the only people giving them favorable reviews are employees of the company and/or their friends or paid to do so. AVOID Orange Van Lines and Frontier Van Lines at all costs!

Service cost: $4200

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

Service cost: $9740

I do have all issue with this Move - LOSS , DAMAGE, DELAY and WORST Service . I tired to call so many times for getting more updates but no response or follow up call from Company.


LOSS: -

Adult Bike – Bike is missing in Shipment and Company did acknowledge that on Delivery as well mention in Inventory list as well. No followup or not try to look further .

DAMAGE:-

There are items damage and Movers did acknowledge that on Delivery as well mention in Inventory list as well. Provided all details and pictures but not getting enough details or understand part of how adjustment happen in the claim.

DELAY: - Services are delay especially in pickup and drop off time lines. All email communication is saved for this discussion.Someone Customer service named - Lee mention, let's working out first pickup and then will take care all things. But After pickup they told file a claim for delay and service you got. In Claim response we got nothing.


OverCharge:

As per given Inventory estimate is given as 560 Cu Ft. Removed Coffee table from initial Inventory and added few small things in Inventory. Which can increased max more 50 Cu ft., but instead of that they increase round figure to 660 Cu Ft. I am fine with that but never get explanation/answer what caused estimated size increased to 100 Cu ft. I already paid all charges based on 660 Cu Ft but I think I got overcharged for same.

Service cost: $2166

AVOID THEM AT ALL COSTS - HORRENDOUS, HORRIBLE COMPANY - WORST EVER

If I could give them a zero I would. I saw warnings like mine on Yelp but I ignored them because of the low price - never again. They lost five items - some were big and very hard to miss or lose - all total valued at over $2000 - a musical instrument/expensive clothes/collectible books and more - and they even gave me some items that were not even mine - and never picked them up for the poor people that they actually belonged to - really?

I called them and sent them many emails for a month with detailed information about this bungled move - they never called back, never explained, never traced anything as far as I know and never apologized. The drivers knew nothing and were of no help whatsoever finding anything. No one would take responsibility. They have the worst customer service ever. EVER.EVER. EVER.

Many crazy and horrible things to keep in mind about this horrendous company:
1) They will book a moving date for you - even if you don't have one yet - and then charge you a re-booking fee when you call with a real date. They did this with me.

2) They may use subcontractors with rented trucks for many parts of your move - these movers are not all trained or very competent - as far as I know they all were all subcontractors for my move.

3) They just don't give a ShXX about their customers

AVOID THEM AT ALL COSTS - I AM NOT THROUGH FLAMING THEM - THEY DESERVE MUCH WORSE AND SHOULD BE SHUT DOWN - I WILL BE SEEKING LEGAL ACTION -.

Service cost: $1500

AVOID THEM AT ALL COSTS
If I could give them a zero I would. I saw warnings like mine on Yelp but I ignored them because of the low price - never again. They lost five items - some were big and very hard to miss or lose - all total valued at over $2000 - a musical instrument/expensive clothes/collectible books and more - and they even gave me some items that were not even mine - and never picked them up for the poor people that they actually belonged to - really?

Many crazy and horrible things to keep in mind about this horrendous company:
1) They will book a moving date for you - even if you don't have one yet - and then charge you a re-booking fee - they did this with me
2) They may use subcontractors with rented trucks for many parts of your move - these movers are not all trained or very competent - as far as I know they all were all subcontractors for my move.
3) They just don't give a ShXX about their customers

AVOID THEM AT ALL COSTS - I AM NOT THROUGH FLAMING THEM - THEY DESERVE MUCH WORSE AND SHOULD BE SHUT DOWN - I WILL BE SEEKING LEGAL ACTION.

Service cost: $1500

My upright studio piano and brand new bedroom furniture, as well as glass dining room table and chairs, were all damaged in my move. Orange Van Lines, LLC contends that they are only liable for up to $96.00 when the final assessment was $1895.00 worth of damages per the .60 per pound that was agreed upon. I also had provided all photographs of items with the before and after affects, as well as complete breakdown of weights etc from the manufacturers for all items claimed. I've gone round and round with this company and it's acting claims liaison only to hear as of today, June 15, 2016, that Orange Van Lines is going out of business, and I remain unable to collect for the total damages that this company's moving representative caused. If in fact, this company continues with its poor quality of services provided, movers beware! You would be better off to sale all of your items and move only those most precious to you with other means of transport than with this company.

Service cost: $2850

I was quoted for $1500 for the original moving cost. Thinking I got a great deal after doing a bunch of research, I decided to move forward with this company. What a TERRIBLE Mistake. I am a single female with a normal amount of stuff for a one bedroom apartment. I gave them a list of everything I had at the best of my ability. When the movers got to my apartment they started packing everything into the moving truck while the guy went over the paperwork. After walking through and counting my boxes and furniture and told me I was off on the quote. Ok, I thought maybe 500 - $1000 MAX. No it was DOUBLE the cost!! DOUBLE. How can a company who does this for a living be that far off on a quote. They should have an idea on how much a standard one bedroom apartment costs to move, even if I was off on the list of things I gave them. At that point I felt backed into a corner because they were already loading my stuff so I couldn't tell them no, never mind, i'm not going with this company it's too expensive. 
 
They kept bringing up these hidden costs that had never been communicated before that point. I'm moving to NYC and was told if the truck can't fit in the street that they would have to park it somewhere where the truck fits and shuttle everything to my apartment. Not once did they mention that would be an additional $500. Then I needed to put the stuff in storage until I found an apartment in NYC. The minute I signed my lease, I called them to have them deliver everything. I called on a Wed afternoon and by Monday nothing had been done. I told them I had to have everything there by Friday. They told me it was getting loaded on Monday and starting the drive on Monday. Tuesday I got a call to let me know my stuff was just getting loaded and that I probably wouldn't have my stuff for another week!! I'm paying an astronomical price and they are taking FOREVER to delivery my stuff!! I tried talking to customer service several times and no one was helpful. They honestly could have given two [EDIT] to help remedy this entire situation. They were an absolute NIGHTMARE to deal with. I've moved a lot in my life and never had I had such a HORRIBLE experience with a moving company. I HIGHLY HIGHLY Suggest not using this company for your next move!! .

Service cost: $3500