Orange Van Lines, LLC

Fraudulent advertising that they are competent.

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

Service cost: $9740

Read more at: https://www.mymovingreviews.com/movers/orange-van-lines-llc-4435#52922

Move size: 4 Bedroom Home Service cost: $9750

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft!! . I asked the foreman what my cubic ft. was when they were just about done loading the first 24 ft truck 1st truck (A UHAUL by the Way)! A worker told the foreman that there was still more room in it and the foreman said, don’t say to (be quiet) and don’t say anything else about it. The next thing I knew, the first truck was gone and a second plain white 20 foot truck was in the back of my house. I asked the foreman 1st truck go and he said to the warehouse and they definitely needed a second truck. I told him I wanted to see inside the truck when they were done and he said no problem and I also told him I want to see inside the truck when they arrived in IL which he replied fine. When they were done he didn’t allow me to see inside the truck! He gave me paperwork to sign, which said my things were 3200. Final price went from $6,135.96 to$9,740.00. I told him I was going to look inside the moving truck to see Cu Ft markings when they deliver. I called several times and related the scratched and dinged up the walls of the house and they said be sure to note that. I called talked to Nicole to? Delivery and to note prior issues. The truck arrives and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, however I still had to pay the balance $3650.80 in CASH to release my things. I called customer Service, Katia who answered asked how I knew my furniture and items/boxes etc. was 2400 cu ft. and I said I was looking inside the truck as we spoke, she said I signed paperwork for 3200 cu ft. So that’s what I had to pay for said the foreman told me it was 3300, she said why did I let them load? What, how was I to know what the cubic ft. would be? She would not listen and talked over me and when I finally said I was going to file a complaint, she said I don’t care if you call Obama! She is the rudest person! She asked why I didn’t say something sooner, I did call and talked to Nicole, and Katia said there was no notes. WHERE ARE THE PHONE RECORDS? I asked to a supervisor and she told me she was it, I asked to speak to someone higher up and she said she was it and hung up on me. When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY China Cab was broken in the back and the mirror shattered, a top piece was broken off and one of the legs of a chair was ripped off. My bedroom set has a broken piece and damaged corners and top. My Samsung French door Refrigerator front and sides are so completely scratched (down to bare metal) and the door has a large dent and the top edges are dented that it is unusable.

Per Orange Van Lines Website: Orange Van Lines exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow.
Long Distance: Orange Van Lines understand that special care and attention are required for such a big move, our professional team will ensure the secure, timely delivery of your belongings anywhere in the country.
Services include: Storage in transit for interstate customers
Our long distance movers are professional, efficient, and attentive. We take the extra care needed to ensure a safe long-distance journey for your valued possessions.
How we operate: Deliver “Wow” Service with Proactive Customer Service. Conduct Our Business With The Highest Moral And Ethical Standards. Strive For Operational Excellence. Be Transparent In Everything We Do.
Per Orange Van Lines ABOUT US: Provide impeccable service and maintain an unwavering commitment to honest pricing. Customer service department, operations staff and expert moving crews work closely together to provide a seamless service. We communicate to our customers with a frequency & honesty which most of our competitor’s do not understand. We are sensitive to special requests, scheduling needs and circumstances that make all the difference between a miserable moving experience and a pleasant one. This is the Orange commitment to each and every customer. Deliver the least stressful relocation experience possible.

So If the above statements are accurate, then Orange Vanlines has overcharged, been unethical, incompetent and negligent and utilized unprofessional movers that were inefficient, inexperienced and oblivious to the above statements made by the company and their mission statement.

My final cost from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $8,000 to $12,000.

Service cost: $9740

NO! Absolutely not! The parent company is Frontier Van Lines out of Houston TX. These people are ripoff artists. As I reported and filed a complaint to the US DOT FMSCA.gov, BBB, Oregon, California and Texas Justice Department, as well as movers.com and ripoff report, this company quotes you one thing on paper but the actual bill is 40 - 50% higher! Plus they do not communicate, I had to call them. They handled our fragile goods so poorly that about half of our kitchen and hutch items were shattered or broken, many of them one-of-a-kind antiques. Never seen anything like it. To top it all off, they estimated delivery of our household goods from pickup to be 1 - 10 days. In fact it took them 22 days! We found out that when they left our house with our items with a full truck, instead of going north to our destination, they went south to Compton CA and stored our goods! It was closer to just continue going to our destination! Where is the sense in that??! Like I said I had to call them almost every day for updates and mostly I received, "Our dispatcher handles those requests and there is no status at this time." When they finally showed up it was in a Penske Truck rental with "Orange Van Lines" taped to the side of the door and our expensive box springs were strapped to the back of the van!! I am almost certain the only people giving them favorable reviews are employees of the company and/or their friends or paid to do so. AVOID Orange Van Lines and Frontier Van Lines at all costs!

Service cost: $4200

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

Service cost: $9740

I was quoted for $1500 for the original moving cost. Thinking I got a great deal after doing a bunch of research, I decided to move forward with this company. What a TERRIBLE Mistake. I am a single female with a normal amount of stuff for a one bedroom apartment. I gave them a list of everything I had at the best of my ability. When the movers got to my apartment they started packing everything into the moving truck while the guy went over the paperwork. After walking through and counting my boxes and furniture and told me I was off on the quote. Ok, I thought maybe 500 - $1000 MAX. No it was DOUBLE the cost!! DOUBLE. How can a company who does this for a living be that far off on a quote. They should have an idea on how much a standard one bedroom apartment costs to move, even if I was off on the list of things I gave them. At that point I felt backed into a corner because they were already loading my stuff so I couldn't tell them no, never mind, i'm not going with this company it's too expensive. 
 
They kept bringing up these hidden costs that had never been communicated before that point. I'm moving to NYC and was told if the truck can't fit in the street that they would have to park it somewhere where the truck fits and shuttle everything to my apartment. Not once did they mention that would be an additional $500. Then I needed to put the stuff in storage until I found an apartment in NYC. The minute I signed my lease, I called them to have them deliver everything. I called on a Wed afternoon and by Monday nothing had been done. I told them I had to have everything there by Friday. They told me it was getting loaded on Monday and starting the drive on Monday. Tuesday I got a call to let me know my stuff was just getting loaded and that I probably wouldn't have my stuff for another week!! I'm paying an astronomical price and they are taking FOREVER to delivery my stuff!! I tried talking to customer service several times and no one was helpful. They honestly could have given two [EDIT] to help remedy this entire situation. They were an absolute NIGHTMARE to deal with. I've moved a lot in my life and never had I had such a HORRIBLE experience with a moving company. I HIGHLY HIGHLY Suggest not using this company for your next move!! .

Service cost: $3500

We were quoted $1,690. We gave them $2,057. Now stuff is being held hostage for another $2,440.07. They are demanding cash or postal money order. Anyone know a lawyer that would like to have at them. Oh if you use company check dates of all paperwork they give you. Never talked to them until February. Yet all dates on their paper work says early January. Police told us not to give the cash or money orders. They said extremely shady and something was really wrong with this.
Jason 760 500 4825.

Service cost: $4437

Horrible company. The do a bait and switch on the original quote and agreed upon terms. After receiving multiple quotes we awarded the moving business to OVL, they were not the cheapest but they agreed to match the storage price that other companies had quoted. We told them we were not sure if we were going to Tampa or Las Cruces as I was waiting to finalize job offers. We notated this on all contracts but they did the quote based on Tampa but told me that it could be changed no problem. The packers were great other then the hidden charges like tap $4 roll clothing boxes $41 etc. They loaded up and took our furniture to Houston and part or the agreement was they would store it for 180 per month. We decided on our job offer and the move was to Las Cruces. After we arrived there we called the movers to let them know our plans and also to setup payment for storage. This is when the lovely Katia told me that because we went over on our cube that the 180 in storage would not be honored and it would be closer to 500 and since I changed my mind and moved to New Mexico that would be more charges yet. I was upset and every time I asked this motor mouth a question she just talked over me. Finally I had enough and asked for Daniel who was the original person I spoke to and made the agreements with. Katia kept transferring me, putting me on hold and playing games but would not let me talk to Daniel. After a week of trying to get hold of Daniel I find out that he was out of the office. Daniel and I spoke and he backpedaled on everything we agreed on. After feeling like I was getting milked for cash I told Daniel to just bring our furniture and we would store it locally. We got the call from the truck driver that he was going to deliver our items. My wife met him at the storage shed and the truck driver hit the storage shed building with his truck. After that was done he was to start unloading. Oh wait his worker did not show up, so he was trying to call local moving companies to help unloaded. He tied my wife up for 2 hours before even starting to unload then finally help came. He then said he would need to charge us another 150 because he had to walk in the storage area and could not pull up right next to it. They began unloading and our furniture was trashed. Our bed foot board was broken on a new bedroom set, dresser tore up, scratch and the side broke. Dishes broken, pictures and frames broken. After not stacking our items right in the shed, the truck driver sends the help home and tries to finish by himself. Since he did not stack things right we had to get another storage shed. I call the Orange Van Lines and the lovely Katia I get to speak with again. This B**ch would not shut her pie hole and allow me to talk. I called multiple times to speak with a manager and they just transferred me around and or put me on hold. These people should not be in the moving business and Katia needs to be fired.

Service cost: $5350

I used Orange van lines to move my family and me over to WA. We had a large amount of things to be moved and we sure our price would be high. We got on the phone with one of their representatives and gave them my list of our things and were pleasantly surprised when the price was within our budget! We got a great service after that and the movers who came to move our things worked very professionally and put the things onto the truck with care which we appreciated very much. After receiving our things in WA, we are very happy that we went with Orange van lines and would use them again if needed.

Service cost: $5490