Orange Van Lines, LLC

Fraudulent advertising that they are competent.

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

Service cost: $9740

Read more at: https://www.mymovingreviews.com/movers/orange-van-lines-llc-4435#52922

Move size: 4 Bedroom Home Service cost: $9750

NO! Absolutely not! The parent company is Frontier Van Lines out of Houston TX. These people are ripoff artists. As I reported and filed a complaint to the US DOT FMSCA.gov, BBB, Oregon, California and Texas Justice Department, as well as movers.com and ripoff report, this company quotes you one thing on paper but the actual bill is 40 - 50% higher! Plus they do not communicate, I had to call them. They handled our fragile goods so poorly that about half of our kitchen and hutch items were shattered or broken, many of them one-of-a-kind antiques. Never seen anything like it. To top it all off, they estimated delivery of our household goods from pickup to be 1 - 10 days. In fact it took them 22 days! We found out that when they left our house with our items with a full truck, instead of going north to our destination, they went south to Compton CA and stored our goods! It was closer to just continue going to our destination! Where is the sense in that??! Like I said I had to call them almost every day for updates and mostly I received, "Our dispatcher handles those requests and there is no status at this time." When they finally showed up it was in a Penske Truck rental with "Orange Van Lines" taped to the side of the door and our expensive box springs were strapped to the back of the van!! I am almost certain the only people giving them favorable reviews are employees of the company and/or their friends or paid to do so. AVOID Orange Van Lines and Frontier Van Lines at all costs!

Service cost: $4200

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

Service cost: $9740

Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft!! . I asked the foreman what my cubic ft. was when they were just about done loading the first 24 ft truck 1st truck (A UHAUL by the Way)! A worker told the foreman that there was still more room in it and the foreman said, don’t say to (be quiet) and don’t say anything else about it. The next thing I knew, the first truck was gone and a second plain white 20 foot truck was in the back of my house. I asked the foreman 1st truck go and he said to the warehouse and they definitely needed a second truck. I told him I wanted to see inside the truck when they were done and he said no problem and I also told him I want to see inside the truck when they arrived in IL which he replied fine. When they were done he didn’t allow me to see inside the truck! He gave me paperwork to sign, which said my things were 3200. Final price went from $6,135.96 to$9,740.00. I told him I was going to look inside the moving truck to see Cu Ft markings when they deliver. I called several times and related the scratched and dinged up the walls of the house and they said be sure to note that. I called talked to Nicole to? Delivery and to note prior issues. The truck arrives and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, however I still had to pay the balance $3650.80 in CASH to release my things. I called customer Service, Katia who answered asked how I knew my furniture and items/boxes etc. was 2400 cu ft. and I said I was looking inside the truck as we spoke, she said I signed paperwork for 3200 cu ft. So that’s what I had to pay for said the foreman told me it was 3300, she said why did I let them load? What, how was I to know what the cubic ft. would be? She would not listen and talked over me and when I finally said I was going to file a complaint, she said I don’t care if you call Obama! She is the rudest person! She asked why I didn’t say something sooner, I did call and talked to Nicole, and Katia said there was no notes. WHERE ARE THE PHONE RECORDS? I asked to a supervisor and she told me she was it, I asked to speak to someone higher up and she said she was it and hung up on me. When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY China Cab was broken in the back and the mirror shattered, a top piece was broken off and one of the legs of a chair was ripped off. My bedroom set has a broken piece and damaged corners and top. My Samsung French door Refrigerator front and sides are so completely scratched (down to bare metal) and the door has a large dent and the top edges are dented that it is unusable.

Per Orange Van Lines Website: Orange Van Lines exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow.
Long Distance: Orange Van Lines understand that special care and attention are required for such a big move, our professional team will ensure the secure, timely delivery of your belongings anywhere in the country.
Services include: Storage in transit for interstate customers
Our long distance movers are professional, efficient, and attentive. We take the extra care needed to ensure a safe long-distance journey for your valued possessions.
How we operate: Deliver “Wow” Service with Proactive Customer Service. Conduct Our Business With The Highest Moral And Ethical Standards. Strive For Operational Excellence. Be Transparent In Everything We Do.
Per Orange Van Lines ABOUT US: Provide impeccable service and maintain an unwavering commitment to honest pricing. Customer service department, operations staff and expert moving crews work closely together to provide a seamless service. We communicate to our customers with a frequency & honesty which most of our competitor’s do not understand. We are sensitive to special requests, scheduling needs and circumstances that make all the difference between a miserable moving experience and a pleasant one. This is the Orange commitment to each and every customer. Deliver the least stressful relocation experience possible.

So If the above statements are accurate, then Orange Vanlines has overcharged, been unethical, incompetent and negligent and utilized unprofessional movers that were inefficient, inexperienced and oblivious to the above statements made by the company and their mission statement.

My final cost from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $8,000 to $12,000.

Service cost: $9740

My nightmare started when they cam to pickup my  furniture. I had a quote from 2 months earlier where I went over what items I had including hard plastic containers for shipping items instead of using cardboard. My quote was for $2200 which I paid 10% when I booked. The packers came in, this was only the best part of the ordeal. Professional in packing. Now the fun starts. The supervisor now needs the remaining half of total bill. Now the bill goes from $2200 to over $3500. This is given to me when everything is packed up and being loaded on the truck. I am told because of the number of packages that I have to ship. How can this be just having someone come in and look at what I have to ship. I paid this but now the next situation. When the truck arrives at my new residence the first thing I am informed by the driver that large screen TV was not loaded on the truck, it was missed. This was in the original box which is very big. From there when he opened up the truck to unload there was all my stuff just piled up. The plastic containers that I filled myself I had marked on them what room and/or if they were heavy. This was a waste of my time since these plastice containers where just loaded on the truck haphazardly. Heavy on light and where ever there was a spot. There were a number items inside that were broken but to minor. The one piece that was wrapped by the mover was a hand made bench that I paid quite a sum for and I noticed before it was unwrapped that one leg was broken. This was totally unacceptable. Never received a call about this as I was instructed I would. Side note, the driver stated that the TV was not loaded by the him but by the warehouse of where my goods were stored until they got a truck heading to NC, The mover claimed that it was missed by the driver, since he was the one that loads the truck up. So who is the blame? Getting my TV to me was a trip in total frustration. Jenn, the one person I ended talking to regarding the delivery of my TV was the most unprofessional person I have ever encountered. She would not ship out my TV via expedited means since they do not approve of that. I would have to wait until the next truck heading towards NC. And I would not when that would be until the end of the week and this was on Monday we had this discussion. There was no guarantee that it would be shipped then. The finally one comment from this person that really got me irate was when she asked when did I get my household items, I informed her it was on Sunday, this was Tuesday and her quote was, " you have been out of your TV for 2 days. What is gods name does that mean. I informed her that I paid over $3500 to have all my goods delivered at the same time not at their whim. Finally a gentleman by the name of NIR finally got the TV shipped out by FEDEX a week later I received it. If it wasn't for him who knows how I would of gotten it. In closing I had to have the final 50% balance given to the truck driver before he opend the doors to his truck and only in form of US postal money orders.

Service cost: $3550

My name is Emma and my moving experience was a total nightmare.  I moved from Fresno, California to Eugene, Oregon.  The company promised me that the movers would be at my house on June 23, 2015.  I never received a call, never received an email, didn't receive any form or communication from the movers.  Once I called and requested a time frame, the drivers called and told me they were scheduled for the 24th.  The called and first t was "we will be there at 10:00, then it was traffic problems so we will be there at 3:00, then to we will be there at 5:00.  Once they arrived, they showed up in a 26 foot Rental truck from Ryder.  They shoved a three bedroom, 2 bath house into a 26 foot rental,  The estimate was originally $4400, but of course, the didn't take into consideration the boxes.  HELLO, everyone has boxes. The kitchen alone had 10-15 boxes.  So all the while, they are cramming all my furniture into this rental truck.  The price went up to a standard flat rate of $6000.  The movers used tape, tape and more tape on everything but the kitchen sink.  Supposedly their packaging techniques was going to protect my personal belongings.  Yeah RIGHT.  So it is now at midnight on the 24th, they leave and are driving back to LA.  Now I was in Fresno moving to Oregon.  LA is the opposite direction.  I asked the movers why are you going back to LA from Fresno.  They said they couldn't move me until Friday, so they were going back.  It is now Friday, June 26, 2015 and I am in my new apartment without furniture.  I have my husband 70 years old, my mother 82 years old and myself in an apartment with no furniture.  I called customer service and was told the movers would not deliver until Saturday, June 27, 2015.  I was in contact with the driver who kept on telling me that the truck was having mechanical problems and that it needed to be fixed.  So Saturday, mechanical problems, Sunday mechanical problems, Monday mechanical problems, Tuesday mechanical problems.. so FINALLY on Tuesday, June 30, 2015 the movers first said it would be dropped off at 10:00, then at 3:00, then at 5:00.  They show up in a 62 foot semi truck, my stuff has now been JAMMED INTO THE MIDDLE of who knows what and I don't even know who's property it was, this was not the rental truck my furniture started in, and two guys jump out of the semi.  The drivers takes one look at the upstairs and want to charge an extra $63 for the extra steps.  The driver hired local movers to help unpack the truck, and the next nightmare continued.  All the boxes were moved upstairs.. when I clearly stated that I wanted certain boxes in the garage, right by the truck.  3 hours later, while trying to set up my furniture, I found a broken curio cabinet, damaged kitchen table, damaged dresser, trundel bed without hardware (and the excuse was we didn't take it down so we cannot help you), missing ladder, broken desk, damaged washing machines, damaged dryer, damaged microwave.  My bike was damaged as well, and parts to my husband's bike were missing.  I have since emailed Austin, my sales rep, and guess what.. NO RESPONSE! Imagine that.  I WILL NOT RECOMMEND THIS COMPANY TO ANY OF MY FRIENDS WHO ARE MOVING WITHIN THE NEXT YEAR. Oh and my check of $3361.51 for the deposit was never turned into the office so I was told I could not receive my furniture until I went to the bank and sent them a cashier's check because my check could not clear in time.  I gave the driver my check on Wednesday, so by Tuesday of the following week I had to come up with the whole amount before my delivery.  UNFREAKING AMAZING    .

Service cost: $5800