One Way Van Lines

Hired a broker who hired One Way Van Lines. Picked up my stuff in Pittsburgh PA on 08/10/2018, delivery to California was set for 09/08/2018..today is 10/03/2018 and still NO stuff. The manager told me is was "estimated" to come last week, no calls. The manager basically laughed at me when I told him how this was effecting myself and my child's life. He told me to take it up with DOT after 30 days. The movers nor the broker will call me back.

I have been living out of a suitcase with a 20 month old baby for 54 days now.

Move size: 2 Bedroom Home Service cost: $3800

In short, "my experience" was not good - One Way promised a delivery time, however, they were approximately a week and a half late, which caused a lot of hassles with moving from California to Washington. If they were specific/ upfront about their 7 to 21 day delivery time, I could have planned differently, which would have saved me time, money (i.e staying in Hotels and Motels).

The best advice I can give is USE/ FIND A LOCAL MOVER that goes State to State, by doing so, you will be in "direct" contact with the mover and driver and can establish a guaranteed arrival time!!

Move size: 2 Bedroom Home Service cost: $4000

First, they underestimate the charge so I would give them the business. The total charge ended up to be 2X of what they estimated. When I reported to them that they damaged my wood floor when they came to pick up the furniture, they said for me to get two estimates; which were $1800 and $2000. They said they would only give me $250.00 for the repair.
When they delivered my furniture, I found that they damaged my piano, mahogany table, tea cart.. When I reported all the damage, they referred me to their insurance company. But after I file the claim, the insurance company said that they could not process the claim because One Way Van Line would not open the port for they to process the claim. When I talked to OWVL, they claimed that this insurance company was not good, and told me to file it through another insurance company. When I filed it, OWVl claimed that I signed a settlement not to hold them responsible for anything. So the insurance company will not pay anything. Remember the $250.00 that they were going to give me for the damaged floor, they asked me to sign a settlement not to make any more claim for it. In the settlement, there was an "intent" for this settlement, and it specifically said it was "for the damaged floor only". But they told the insurance company that it was for everything. The insurance company will listen to them only, even though I forwarded the paper that I signed to them.
OWVL has been very dishonest at every step of this move. I want everyone who considered using them to be aware of what this company is like.

Move size: 3 Bedroom Home Service cost: $6386

When I first called One Way Vanlines, I was quickly given information, a quote and very friendly service. I made a $220 deposit immediately. The next day, I had to cancel services and everything with the company changed. I was spoken to rudely on the phone, hung up on and my e-mails were ignored. My cancellation fell within their cancellation criteria and I was/am 100% entitled to a refund without question. I finally received a text message over a week later stating that my "refund was approved" and it would take "3-5 business days" to receive.. this was in June 2019. It is now nearing the end of September 2019, and I still NEVER received the refund. I filed a complaint with Better Business Bureau in June 2019 and this company lied in their response and said a refund was given. My bank has also confirmed this was not true. I have since filed a chargeback with my bank, sent continuous e-mails and made several phone calls. No reply. No refund. I have now had to hire a lawyer to rectify this matter.

This company also had my previous Yelp review deleted in July 2019.

Don't take my word for it.. just take a look at most of the reviews on Yelp or on other websites about this company and see for yourself..

Move size: 2 Bedroom Home Service cost: $220

Terrible customer service. I moved across the country to help Veterans suffering with Covid19 infections. Oneway Van Lines, LLC damaged my clothes washer. I replaced it with a cheap used one. I requested the $200 I spent to replace it. Oneway Van Lines, LLC refused. The General Manager refused to speak to me. He informed his employee that they would not honor the claim without pictures. The old broken one was hauled away! I just paid them several thousand dollars and he acted like I was "scamming" the company for a $200 used washing machine. Unethical, dishonest and just bad business.

Move size: 3 Bedroom Home Service cost: $4000

The One Way truck drivers looked like they were strong, but several items were damaged and they were supposed to send us a refund, but never did and we never got our deposit back. Don't use this company, their drivers were very careless with our furniture. Bottom legs of expensive entertainment center were never found or returned to us. Don't let them rip you off like they did to us. We never got the check they promised to send us for the damage done to our property. Do not use this company!!

Move size: 3 Bedroom Home Service cost: $2700

Do not ever use this service or company! I am not one to complain. I’ve never written a negative review in my life but this experience has been so bad that I HAVE to warn others. This company LIES to you. They will promise you anything to get you to put down a deposit. They told me they would deliver my things from Maryland to Florida in 4 days. They took an entire month. They also broke hundreds of dollars of my items, they sent movers to my house both times that spoke no English or Spanish at all so I couldn’t even explain to them what to take, where to put things, what was broken, or ask any questions. They will also take your things then call you two days later and extort you for more money. Claiming your items took up more room that anticipated. NOT TRUE I paid for 350 cubic feet and I pre-measured my stuff at 300 cubic feet. And the movers packed it even tighter in the truck. They literally told me to give them 700 extra dollars or I will not ever receive my things. On top of that the office staff is insanely rude. Just a complete 0/10 experience. NEVER USE THEM. You will regret it!!!!!!

Move size: Studio Service cost: $3000

WARNING!! DO NOT USE THIS COMPANY. They were good 2 years ago but now they are an incompetent company that deserves to go out of business. 2 years ago it was great 2 guys took 5 hours to load the truck drive 2.5 hours and unload into our place. YESTERDAY, 3 guys took 8 long hours to move us. We only had a few extra items. It took 5 long hours to load the truck. Only 1 of the 3 guys did any work. The other 2 had to be told what to do or they would stand around doing nothing. At 150 dollars an hour it felt like they were purposely moving slowly to get more money from us. They also unloading everything into the living room and didn't want to move anything into the designated rooms. A saw them eye-roll on multiple occasions and curse under their breath. Customer service was also dumb. They didn't give the movers and updated sheet or give us an accurate qoute. They were also supposed to call us the day before, they did not so called them and their first response was that we werent on the schedule. This was after we paid a deposit. We also had to pay DOUBLE what customer service told us. They wasted my day and my money they dont deserve even 1 star and saying they are incompetent is too nice. Side note they also broke my expensive TV which wasn't even properly wrapped to begin with.

Move size: 2 Bedroom Home Service cost: $1700

Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. Both of these companies were equally as horrible. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. One Way packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, our items were loaded onto a Diamond Movers truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received because they knew from experience what would happen. Once we realized how much was missing and damaged - we were told to contact the insurance company. Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers, Diamond movers and the insurance company (CSI)have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

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Move size: 2 Bedroom Home Service cost: $5000