One Way Van Lines

If not the delivery was late, made me be stuck in the house waiting for the arrival of the stuff, I could've given them 5-STARS..because they did very well right from the start to the end of the process was great. Carlos, Jama, and Hose were very friendly and did not take a break until they finished the task. Only the delivery was what took them time than expected. But I am happy with their friendly and hardworking style. I would be recommending them to all my friends.

Move size: Studio Service cost: $2275

ONE WAY VAN LINES and the team made all my worries be stress-free or bygone. Moving from one place to another had never been an easy task, especially when you think about all the stuff you have in your apartment. But I am very happy that these guys made it be a reality-moved us from Illinois to Virginia without too much stress as we thought.

I'll give them a shout out for the wonderful job they did under the bad weather condition. I didn't expect them to deliver our items as they did because of the storm. I'm very grateful to these guys and definitely, would be recommending them to everyone.

Move size: 2 Bedroom Home Service cost: $3050

We got a good experience when we hired these movers. Besides the consultant at the customer service division who didn't response my phone calls at the beginning, the rest of it went without problems. The movers arrived at my place in a timely manner and assembled, covered and packed the entire set of things. They diligently disassembled the furniture pieces without damage. They were as well able to take down our large dresser from a 4th-floor condominium through a narrow flight of stairs down to the ground level. They did this without having a dent or scratch on the wall surfaces..That was terrific!

On the whole, they transported our things in good condition and fast. We appreciate their hard work and friendly habits toward our move. Such a team is recommended but they still need to improve on the Customer Service!

Move size: 2 Bedroom Home Service cost: $1355

Hidden/misrepresented fees were tacked on to the original quote. They consider a "flight of stairs" as 7 steps. In no building is there a 7 step difference between floors, so it is deceitful to make it seem that you will only pay for one flight per floor. Additionally, the movers that delivered my belongings made me sign the contract confirming the goods were delivered in full and in good condition BEFORE they would unload the truck. They did not keep count of my belongings and if I didn't triple check the inventory they would have left parcels on the truck. I will never employ their services ever again and would highly recommend alternative moving services in any situation.

At the end of the day, my belongings were all shipped and received, but at a cost that was higher than nearly all competitors. Look elsewhere.

Move size: 1 Bedroom Home Service cost: $2463

I spent 3 minutes on the phone with this company, not a very long conversation, but just went over some basics about my move from PA-CO, 1,500 miles. I wanted to talk it over with my partner and in the mean time I came in contact with another company which I spent 40 minutes on the phone with. I ended up going with this company and felt good about it. I kept getting calls from the number so I called back and let them know I went with another company.. I was doing them a favor so they knew I was no longer instersted.. well that call turned into an awkward phone call. I was asked which company I went with and how much it cost. The person on the phone looked up the company and said “ you know they have one star out of five right” well, he was looking up the wrong company. The company I chose actually has a higher rating than this company. The guy on the phone made me feel very awkward and wanted me to look up the company I chose to see the rating while I was on the phone. I ended up getting hung up on. I will never use this company. Yeah I am paying 2,000 but I’d rather pay that and receive better customer service than pay 1600 and have poor customer service.

Move size: 1 Bedroom Home Service cost: $1600

We had a move planned for a month using another mover. We paid them cash up front - when they showed up to move belongings they had been at a prior pickup and trailer was quite full. Once they started loading my 16 boxes, not 20 originally paid for, they did the bedroom - at this point they told me there so no more room. They left, wouldn't return with an additional truck, needless to say livingroom, kitchen, dining room, television, was all left behind. We were charged for a full load, when half the load was left behind. Furniture was only 3 years old.

Apartment had to be empty by June 1st.

I drove to Arizona in my car crying the entire trip, arguing with customer service, and nobody would get my items.

My apartment complex agreed to hold off on throwing away items until Friday the 1st at end of day.

At 8pm on the 31st I called One Way - Ali answered, said he would do what he could to help, put me on hold, got back on with me, and said we will be at address by 10am on the 1st.

They arrived, took all the items, called to make sure nothing additional was pending, and they were the most pleasant group of people you could ever ask for.

We dealt with the worst first and found the best last. They are great. We paid for two pick up and deliveries, but at least we have our household belongings heading to Arizona.

Move size: 1 Bedroom Home Service cost: $1900

Do not trust anything they tell you or that is in writing (contract). Our entire experience has been very negative. As a first time consumer for hiring a moving company, I feel as though I was taken advantage of. They under estimated my cubic feet by almost 1/3, causing an increase of $1500.00. The damage that our belongings have suffered are unacceptable and non-repairable. The waiting time to receive your belongings is absolutely ridiculous! They don't tell you that they start counting days (business days) from the first day you are available to have your things delivered. In the contract, there is a guarantee for delivery of less that 500 mile, delivery will be within 10 days. Average is 0-6 days for delivery within 500 mile. We moved approximately 370 miles, had belongings picked up on Sept 6., our first day available for delivery was Sept. 18. We finally received our belongings on Oct. 17. That's 6 weeks after pick up and 4 weeks after our first available delivery date. Keep in mind that everyday that you live without your belongings, it costs you extra money because you either have to buy kitchen ware to cook or eat out everyday. What furniture do you use? Eat, sit and sleep..on the FLOOR of your new home! If you ship your clothing, you've got only the clothes that you carried with you in your suitcase, unless you buy more. We moved to our new home and needed to repair a couple things that would have taken minutes, doing it by ourselves. Since the company held my husband's tools hostage, we had to hire people to do the repairs (costing approx. $4500.00).
Please do not hire this company unless you don't mind giving your hard earned money away to a company that is only concerned with lining their pockets with it.

Move size: 3 Bedroom Home Service cost: $5600