On Time Moving and Storage

This was my first time using a moving company and I could not have chosen a better company to assist me with my move from FL to PA. Leda was a pleasure to work with and was super helpful, kind and sweet! Allen was in charge of the move itself and he and his helpers did a fantastic job! Thank you all so much!!! I couldn't have made it "home" without you and your expertise in handling my belongings with the utmost care and the expedited time to retrieve my belongings within just a few days!! Great job, guys!!

Move size: 1 Bedroom Home Service cost: $2300

I am writing to you to express my appreciation for the Excellent Customer Service which I received from On Time Moving Company. I have used them twice, and they were incredible both times. The stand is always warm, accommodating and helpful to me.

From my experience, Leda is an exceptional employee who deserves to be acknowledged for her hard work, compassion, leadership and dedication to her job. She is caring, attentive and goes above and behind to make sure we are satisfied with our experience. I truly believe Leda is an asset to On Time Moving Company.

In addition, On Time Moving Company was committed since Day 1 to making sure I was taken care of. The employees were very insightful, kind, non judgmental, trustworthy, very hard working and had some of the best attitudes of anyone I have ever seen.

Due to my positive experiences, I will be passing the word along to my family and friends to start banking using On Time Moving and Company if they need to move in or out of state.

Needless to say, I am pleased to have had the pleasure of discovering that On Time Moving and Company has not lost their sight in Customer Care unlike so many other places. Not just in terms of doing excellent work, but with great people skills, attitudes, kindness and helpfulness.

Again, I would particularly like to thank Leda and the entire team. Please keep up the good work, the positive attitude, and the superior customer service.

Sincerely,

Brenna OBrien

Move size: 1 Bedroom Home Service cost: $1750

DO NOT TAKE TRAD RAVON AT HIS WORD. Get every detail in writing! TRAD RAVON DOES NOT HONOR HIS WORD.

Trad Ravon, the salesman, came to our home to provide us with an estimated cost to move our property from Florida to Pennsylvania.

He surveyed every thing that we wanted move. He said we would need to book an entire 53 foot trailer for our move. He said we would have exclusive use of the 53 foot trailer and it would transport our goods directly to our new home in Pennsylvania. Only our goods would be onboard the trailer from our home in Florida to our new home in Pennsylvania.

He told us our property would be at our new address in Pennsylvania between 12/26 and 12/30. The truck finally arrived on 1/6/24.

The 53 foot trailer had 23 feet of empty space aboard when it arrived with my goods in PA. The truck driver said he made two delivery stops before arriving at my door. . One stop in New Jersey and the other stop in Massachusetts. I spent the entire day helping the movers and using my truck to drive our goods up the driveway to assist in the move. Trad also promised a second smaller truck would come to our new home in Pa. to transport our goods up to the house from the big truck in the street. It didn't materialize.

When we asked National Van Lines for a partial refund of the cost of the exclusive use on the 53 foot trailer they rejected our claim out-of-hand. They said there wasn't anything in writing that stated that we had exclusive use of the entire 53 Foot trailer. Trad Ravon denied he made any representation for exclusive use of the 53 foot truck to the National Van Lines claims investigator. Instead, they sent a check for a measly $100 per day of delayed delivery.

$15,080 in moving charges and Trad would not admit that he promised us exclusive use of a 53 foot truck which cost an extra $2000. I guess that went into Trad's pocket!

Still making repairs to the items they broke. Still putting stuff back together to the items they took apart. Trad Ravon said they would put everything back together. BEWARE OF TRAD RAVON AND HIS WORD! IT'S WORTHLESS TO THE CUSTOMER. Steve Oravets

Move size: 4 Bedroom Home Service cost: $15080

After a couple of months getting my condo fixed and having everything stored in the basement, I finally began unpacking the mountain of boxes from the move. I relocated from St. Augustine FL to the Akron Ohio area just before the holidays, which was very stressful to begin with! The packers were wonderful but I am now finding so many things missing that I packed and that the packers did too, mostly items that were in my garage! Every box was labeled by me as to what it contained and where it should go, I.e., the specific room..imagine my surprise when I went looking for items, tool kits etc. and they were nowhere to be found! But I did have someone else's items! Would I ever recommend this company?? NEVER!! Too many missing boxes and damaged furniture items delivered, things gone that cannot be replaced..better to go with a large moving company and forget local businesses to avoid disappointment, anger and loss, especially On Time Moving and Storage!

Move size: 4+ Bedroom Home Service cost: $5800

This move was 2 1/2 hours from starting point to finish. This moving company moved me using two moving trucks starting out in the morning and finishing at 11:00 p.m. in the evening. Upon arrival of the furniture and boxes, 9 items were either broken or damaged, one interior wall damaged and two items were missing. I put a claim in with the moving company and they were nonresponsive. I would not recommend this company to do a long distance move. Total damage $1,658 less the $400 deductible for net damages in the amount of $1,258.

Move size: 3 Bedroom Home Service cost: $2300