On Time Moving and Storage

I can't say enough good things about the amazing movers who helped me relocate from Massachusetts to Florida, with a stop in Connecticut along the way. From the moment they arrived, I felt like I was in good hands. They were friendly, respectful, and incredibly hardworking—exactly the kind of people you hope show up on moving day.

They treated my belongings with care, packed everything securely, and handled the logistics like true pros. What really stood out, though, was how they made such a big, emotional move feel manageable. Moving across multiple states isn't easy, but they stayed calm, communicated clearly, and kept everything on track.

The stop in Connecticut was handled without a hitch, and when everything arrived in Florida, it was just as I’d packed it—no damage, no drama, just a smooth, professional experience. I’m so grateful for their help and would recommend them in a heartbeat to anyone planning a long-distance move. Thank you for making this transition easier than I ever expected!

Move size: 3 Bedroom Home Service cost: $10000

DO NOT TAKE TRAD RAVON AT HIS WORD. Get every detail in writing! TRAD RAVON DOES NOT HONOR HIS WORD.

Trad Ravon, the salesman, came to our home to provide us with an estimated cost to move our property from Florida to Pennsylvania.

He surveyed every thing that we wanted move. He said we would need to book an entire 53 foot trailer for our move. He said we would have exclusive use of the 53 foot trailer and it would transport our goods directly to our new home in Pennsylvania. Only our goods would be onboard the trailer from our home in Florida to our new home in Pennsylvania.

He told us our property would be at our new address in Pennsylvania between 12/26 and 12/30. The truck finally arrived on 1/6/24.

The 53 foot trailer had 23 feet of empty space aboard when it arrived with my goods in PA. The truck driver said he made two delivery stops before arriving at my door. . One stop in New Jersey and the other stop in Massachusetts. I spent the entire day helping the movers and using my truck to drive our goods up the driveway to assist in the move. Trad also promised a second smaller truck would come to our new home in Pa. to transport our goods up to the house from the big truck in the street. It didn't materialize.

When we asked National Van Lines for a partial refund of the cost of the exclusive use on the 53 foot trailer they rejected our claim out-of-hand. They said there wasn't anything in writing that stated that we had exclusive use of the entire 53 Foot trailer. Trad Ravon denied he made any representation for exclusive use of the 53 foot truck to the National Van Lines claims investigator. Instead, they sent a check for a measly $100 per day of delayed delivery.

$15,080 in moving charges and Trad would not admit that he promised us exclusive use of a 53 foot truck which cost an extra $2000. I guess that went into Trad's pocket!

Still making repairs to the items they broke. Still putting stuff back together to the items they took apart. Trad Ravon said they would put everything back together. BEWARE OF TRAD RAVON AND HIS WORD! IT'S WORTHLESS TO THE CUSTOMER. Steve Oravets

Move size: 4 Bedroom Home Service cost: $15080

We would never recommend this mover. Many expensive good damaged, couches, box spring, tables, buffet, frames, flowers, chairs. In addition, we have missing boxes. On Time Moving is not repairing our furniture, they did not replace our stolen items. They paid a negligible amount toward replacing picture frames, silk flowers. The moving boxes were in terrible shape after the move. It looked like they had been thrown around and were smashed. We have used professional movers several times, and have never had problems. These were not professional movers, they manhandled our personal goods and furniture.

Service cost: $5900

I hired On Time Moving and Storage to move items from my deceased fathers home in Florida to my home in Colorado. I was told in writing at the time of booking that I did not need extra insurance because all items being moved were insured for full replacement value, minus a $300 deductible. At the time of packing, a large valuable and fragile amethyst geode was pointed out to the packers and told that it needed to be packed separately. When the items were delivered, the amethyst geode was found at the bottom of a wardrobe box, under kitchen items, a toaster oven, and a small TV. One large piece was broken off the top of the geode, and the body of the geode now has a large crack in it. We filled out the proper claim forms, including a picture of a similar geode from the same store ours was purchased at, showing the value to be $2,590.
On time moving and storage is now saying that our items were only insured at $6/lb. They have offered to replace our $2,500 museum grade geode with a poor quality geode from etsy.com for $200. We have tried for 10 months to work out a fair settlement, with no success. Their last email said “Just because you paid a certain amount for something doesn’t mean it is worth that”.

Move size: 1 Bedroom Home Service cost: $2622

 I am writing this complaint on behalf of my 83 year old Mother. I picked On Time Moving from other moving companies in the area due to a certain office person Bobby who contacted me after making an inquiry on-line for moving estimates. I made an appointment and met with Trad Raven, He came out and gave us an estimate for a whole house move and pack job $5771 up north to Ohio. He told us how he had moving trucks with numerous doors down the side and how my mothers items would not be mixed with any other households for this long distance move up north, He even elaborated on how they do moves for a museum in Daytona Beach. Being the former owner of a moving company it all sounded logical. We talked it over and agreed to use his company and a flat rate move was agreed too. We purchased additional insurance than what was offered by his company. When its came time time finalized the final price including insurance the price of the insurance jumped from $250-300 to $521 dollars. When I questioned Trad Raven about this he said it was because we waited to long to purchase it. This should have raised a red flag.
 
The day of the move came and the crew showed up the crew leader was directing everyone on how to pack my mothers items as she has a lot of antiques and breakables. Everything went well and we received everything has promised by Trad Raven in our meeting. The second day came to pack the remainder of the items and a completely new crew showed up all except for 1 man. They were all young boys who looked as if they had been picked from a labor pool. When asked who was in charge they all just smiled and no one stepped forward, They handed us a moving agreement which was not what we agreed to. We tried to call the office and no one answered. Also we tried to call Trad Raven and he did not answer either. One person said we could just write on the contract and that would be sufficent. What else could we do ? They proceeded to work and finish the packing which they did not do well we found dirty drills on top of clothing which became oil stained etc.. When they were finished they stood out front waiting for a tip. My mother tipped them being the lady she is. After they left a walk through was done and we found many items left behind. We also found a hole in the wall left by them and not reported to us. The walk through should have been done by On Time Moving. The closing was the next day and the realtor had it fixed since we could not reach Trad Raven. He did deduct $50 from the bill though.
 
The day of the delivery came and we received a call stating they needed to eat and would be there around 1 oclock. When they arrived a truck and a rental truck arrived. My mothers items were all mixed with the other stops they had to make. The first thing the driver wanted to know is how far Akron was because they had another delivery which needed delivererd today also. Trad Raven sent 2 men to unload a whole house they practicly ran through the unloading just putting boxes anywhere as they needed to get to this other job. Many items were received broken due to poor packing or none at all. Headboards were put on backwards kitchen items were put in bedrooms etc.. When they left it was very late and they just piled up boxes in the formal dining room to get them off of the truck.
 
I had to travel 130 miles several weekends to finish the unpacking and get things organized once the dust cleared and we could assess all of the damage from the move I filed claim forms and sent them certified mail which I was instructed to do and use the address on the form. The letter was returned 1 month later as undeliverable by the post office. I tried to contact Trad Raven numerous times at the office and could not get him to return my calls. I finally was able to get a hold of him via text and e-mailed the claim forms and pictures to him. It took over 3 weeks to get a check and not for the full value of the loss. For instance they packed a pair of $350 perscription glasses and lost them. When trying to get the full price of the glasses back he said how do I know you did not buy these at Walmart. I offered to contact the company and produce a receipt.They lost numerous items from her deceased husband which cannot be replaced and she is very sad about this. He then proceeded to question the cost of other items they damaged or lost. Enough was enough and we settled for his offer.
 
My mother has been professionally moved 16 times when her and my father lived together and had never been treated or had the losses she had with this company. This company and owner is very unprofessional and I would not recommend them to anyone. Buyer Beware do not use them. They were not even On Time.

Service cost: $5771