On Time Moving and Storage

Their rates were good. The quality of the work was not that great but could have been worse. Their was a big variety in the different personnel involved. Their customer service was horrible. After they packed and loaded all our stuff, they gave me the inventory sheets to sign. They were filled with cryptic notes about scratches and other damage to my furniture. I asked the leader of their crew why they didn't let me know what they saw as they loaded it so we could be in mutual agreement; there's no way I would remember whether and what scratches were on my stuff. He said, "Then you would have been on my back all day." They had already put all my stuff on the truck, so I basically had no choice but to sign "accepting" agreement of all these notations that protected them from any claims. Since it was a long distance move, I asked the team leader whether they would contract with local companies to unload at my destination. He said, "Yah, we go down to the unemployment office and see who needs a job." Then he shook my hand and walked out of my house laughing and shaking his head.

They were a few days late delivering. But, they denied ever having promised the initial delivery date. This was after two separate people had each given the date to myself and my wife separately. The delay wasn't a big deal. It cost me a few extra nights hotel bill, but lying to try to cover up a mistake makes you wonder what else they may have been dishonest about.

They did some lazy and foolish things like stuffing the bottom of wardrobe boxes with clothes on hangers which defeats the purpose of hanging wardrobe boxes (but saves on boxes). And they packed fly-paper in the boxes, which made a gross, sticky mess. I mean, did they seriously think I wanted to ship dirty fly paper. They insisted on disassembling part of a desk, saying, "we won't get away with shipping this together." And then that piece got stained by something. The desk will have to be refinished to remove it.

The unloading team lead was very nice and worked very hard, but they put big gouges into my wood floor because the packers kept the clothing inside a very heavy chest rather than take the time to pack the clothes inside of it. This made the already heavy furniture almost unmanageable for the unloading team.

I would not recommend this company and would certainly not use them again. Horrible experience, and most of it was so easily avoidable.

Move size: 4+ Bedroom Home Service cost: $8000

I am so glad I found Joseph and Chris and the whole crew at On Time Moving and Storage. Leda is a real sweetheart and kept me updated on everything before hand and even called after the move to see if everything was ok. I have had some really bad experiences from other companies (broken stuff, scratched furniture and stolen stuff). I have never had to move in August & never realized how busy it is for movers in the summer however they worked me into their busy schedule last minute. The guys were on time and very polite. I had to move me 5 miles away from one apartment to another because of a smoking issue with the property. I am a non smoker and had just moved into the complex 4 months ago. My stuff was in perfect condition when I got to my new place( they wrap everything so NO DAMAGE to your furniture) I will never use anyone else and highly recommend On Time Moving and Storage in St Augustine Fl.

Move size: 2 Bedroom Home Service cost: $980

Worst experience and largest fiasco ever. Made reservation a month early on holiday weekend. They ended up being overbooked so they outsoursed my move to another company. The miscommunication between them was ridiculous. Price quoted from Ontome was not same as on work order. They left saying "we have another job. We gotta go.", as I was on phone with ontime. Took them an hour to come back and 3 calls to ontime. No one cared to call me back. Customer service was nonexistant. I do have to say Leta was nice and assured me the outsource company would do great. Too bad it all fell apart. Lots more happened, just sick of thinking about it. I suggest you NOT use these movers!

Move size: 2 Bedroom Home Service cost: $510

I moved from Jacksonville Fl to northwest Ohio on June 20. From Joe who came by for the estimate, to phone calls to Leida, to Yul and Joe who actually did the move, I encountered nothing but professionalism! This was a huge move for me and I was totally a wreck!! But Leida always made me feel so much better whenever I called. Yul and Joe helped me with the packing as I wasn’t entirely ready when they arrived. On the 22nd I arrived at my new condo and it was just a few hours later that the movers arrived! This was at 1:30a.m.!! They got my bedroom and closets all set up so that I could sleep in my own bed!! At 3:00 a.m. they were on there way to there next pick up. If I ever have to move, I would definitely use On Time Movers and I highly recommend them to anyone whether it’s just a move in Florida or across country!! It was a most pleasant experience and I’m so glad to have found them via Angie’s List! I chose to use the flat rate versus having my things weighed. The cost was $2,200.

Move size: 1 Bedroom Home Service cost: $2200

I am a single female. I have to research extra hard to ensure my choices are on point, I have used this company twice, Both times I was pleased beyond my expectations. I initially met Joe {On time moving} after I had been cheated out of 500 dollars by a broker company that had done this to others previously. Joe told me to do my research. He presented a portfolio with everything they offered and I needed to do. I have used this company twice to move from Fl to Nevada and back to Fl. They took so much care in my items.
They packed with speed and precision. I was actually in the way trying to help. They politely smiled and said thanks ma'am. I tried staying out of the way. I went and just bought lunch knowing they were working so hard and would not stop to go and eat. On the first move to Nevada, it was so cold and I lived all the way on the 3rd floor. I had just started my new job. The drivers were aware and delivered my things late in the evening to help me out, They stayed and hooked my bed and electronics up to help me.They did not leave until the early am. I fell asleep at one point on the floor, waking heard them say lets hurry and put her bed up. The movers that returned my items to Fl were awesome as well. They worked around my time and apartment rules. Mr. Rob and Alonzo moved so quickly and efficient that I was pleased again beyond measure. I know sometimes it is hard to please me. I do not have one bad comment about On time Moving. Working in Corporate America or any job you can tell when employees are treated right and willing to work well for the company. Leda and Chris in the office will make sure they work around all of your crazy demands our time schedule as best as they could. Leda even promised me if they picked up more routes she would try and work on the pricing since at the time they were only coming for my things. She did as promised. As consumers we do not pack as a professional company is trained to do. I say that because my movers repacked boxes that I thought were good. They were protecting my items. I have only ever completed 2 previous reviews for a company so this is not my thing. I was not compensated for this review. I was not promised anything. I just believe in given credit when credit is due. I will not use anyone but On Time Movers period! I pray the best for you all that always go above and beyond for Trina.
Thank You So Much!
Trina..

Move size: 3 Bedroom Home Service cost: $3000

I moved from Orlando to Orange Park Fl in Jacksonville and I must say I was very impressed with the service I received. The guys should up early which was a relief to my wife and the were nice and professional and packed up our 2 bedroom apartment in record time and drove it to my new house in Jacksonville. The unwrapped everything and took the time to make sure it was right where we wanted it and I could not be happier. They gave me a flat fair rate for the move. Happy wife is a Happy Husband. I highly recommend On Time Moving & Storage.

Move size: 2 Bedroom Home Service cost: $1500

Seriously folks, there are not enough words of praise I could type to tell you how AMAZEBALLS this team is!!
I've done several military moves, a company relocation and used another company for a local move. They were all very stressful and expensive. Enter On-Time Moving & Storage - they are like a breath of fresh air! YOU are put first in every phone call, email & especially in person.
Leda is my guardian angel truly. This last move (2nd one with OTM) was not a planned one, but a necessary one. From start to finish, she was my light, voice of hope and helping hand.
Our team of guys, Ricky, Timothy & Scott were just as I had hoped. Top notch team members. Hard workers, kind guys and SO easy to work with. KUDOS you guys, you are above and beyond the rest - by far!
I will ALWAYS recommend, and promote this fantastic company. There is no better choice for your moving needs!
I will forever be thankful for now two successful and HAPPY moves!!

Move size: 3 Bedroom Home Service cost: $300

So glad that I hired On Time Moving and Storage for our move from Florida to Missouri.

Leda was the first person I spoke with, and she is just awesome! Talking to her was the main reason I chose On Time, very helpful, knowledgeable and caring of my concerns about such a major life moving experience.

Trad, our estimator, came to our home, looked at all of our belongings, and gave us a fair and binding in-person quote. He also gave us some great tips and moving advice, with no pressure to sign anything.

Robb, Eldridge, and Larry, our movers, were also fantastic. They carefully protected, loaded and unloading our belongings like it was their own stuff, and they worked as hard as I’ve seen anyone work in a long time. We just knew we had picked the right company.

If I owned a company, these are the kind of people I would want on my staff, as theyall really enhance the company’s good name and reputation!

Robert L

Move size: 4 Bedroom Home Service cost: $6000