Ocean Moving & Storage

You would be better off just hiring four random guys off the street to move your stuff rather than trusting these losers.
I scheduled my move through BEST Interstate Moving and Storage because they had fantastic reviews. However BEST is only a moving broker and will subcontract your move to someone else. After doing a detailed estimate with BEST I scheduled the move and paid them the deposit. When I got a call from Ocean moving I thought it was another moving company trying to get my business, BEST never told me they would not be doing the move.
After changing the date on me just one day before the move they showed up 4 hours late. I could tell right from the start that I was in trouble. They were in a terrible rush and barely spoke English. When I tried to tell them to be careful with certain boxes they acted like I was speaking in tongues. After their marathon loading session the drive showed me the new estimate, which happened to be $2700+ more then my estimate. This was after I had removed close to two bedrooms worth of stuff from the move that I would be taking with me in a trailer. The driver said he was estimating based on the square footage even though I had agreed to pay by pound. He the told me they would be driving the 12 hours from GA to OH that night and would someone be there in the morning when they arrived. I didn't even have a place yet! I was told I got 30 days storage with the move and I had to spend an hour on the phone working out the price and storage with Ocean.
Once they showed up to unload my stuff the real fun began. The inside of the truck looked like the Beverly Hillbillies with smashed boxes and bits of my stuff lying on the floor. The price had also changed back to the higher estimate and they wanted it in cash or no download. This was the very ransom situation I was afraid would happen after reading horror stories about other moving companies, my only salvation was being ready for it. I had a bank check ready to give them but said I would only hand it over when they finished. After another rush job to empty the truck they refused to even remove the tape and other garbage from my house. When I refused to give then the bank check they reviled their true colors, threats of legal action, violence, lots of swearing, they even threatened to call the police. But in the end they left without the extra money and it was the last I heard from them. Had it been a legitimate company with real record keeping they would have sued me for the rest. The fact that this never happened only proves that the price was a scam from the start.

Service cost: $10000

Do not use this company. They are horrible. They don’t keep you updated on anything. The guys who packed us were ok, the lead guy was not. He was argumentative and did not want to take any direction. I asked for things to be packed together, like the TV w the cords and remote. Not done. The lead wrote the items down as bed frame, foot board, not master bed frame, etc. made it difficult on the unloading. He didn’t mark a lot of boxes. Sheri in their office would say she would call and then wouldn’t. It was a moving nightmare. She told me our things wouldn’t be delivered until Wed/Thurs/Fri movers called Tuesday morning. Then said they had to rent a smaller truck but needed approval. Didn’t show up until noon. They were suppose to unpack everything; Sheri said they didn’t do that. Showed her the $1,000 paid to unpack, so finally agreed. They started so late they finally finished unloading at 7:30 pm. I was exhausted and had them leave. I now have 1/2 garage full of boxes and packing material.

NEVER NEVER USE THEM.

Move size: 3 Bedroom Home Service cost: $22000

I am a single parent moving that moved from Atlanta to Madison Wisconsin. This was my first time relocating and moving out of state. I moved from Atlanta with my two teenage sons and my 80 year old father. We hired movers because my dad was too old to try and help me. Plus, we already had a 13-14 hour drive ahead of us to get from Atlanta to Madison. I reached out to Cross Country Movers and they brokered the move out to Ocean Moving and Storage. The original binding estimate including a commission for the person scheduling my move of $1100. I found this out after I received the paper work. My binding estimate was for $3800 to move three queen beds (with box springs and mattress), one twin bunk bed (with mattresses - no box springs), 3 bookcases, 3 book shelves, 1 sectional sofa, two car seats, a dining room table, 3 dining room chairs, 2 lamps, 3 night stands, 1 arm chair, 1 chaise lounge, a piano, and 40 medium moving boxes. My binding estimate calculated that I would need an estimated 910 cubic feet of space. When the movers arrived, I added two suitcases, 5 - 18 gallon totes and 30 more moving boxes to make a total of 60 moving boxes. The driver of the truck estimated that my additional items were a total of an additional 1000 cubic feet. He also told me that he would reassess once the truck was loaded to make sure that I paid for the space that I actually used. Well, during the move, they started out ok by wrapping the furniture. Then, the team lead, TJ, decides to have me sign the paperwork before the move was completed. He stated that he could make sure that things were right before he left. While I was watching them, one of the movers almost dropped my dresser coming out my house because they didn't secure it to the dolly. Then, another of the movers had one arm in a cast. I heard so many bumps that it made me wonder if the things were getting damaged while they were trying to get them downstairs. 6 hours went by and they still weren't done. So, not only do they try to make you sign documents before the work is finished, they don't send enough guys to do the work in a timely fashion. So, don't every pay them by the hour. They will MILK IT!! Needless to say, the movers arrived at 9am and left at 7:30pm. They waited to leave with the loaded truck while I was gone with my children to get some dinner. The team lead called me and stated that they were all finished. He didn't give me the amount of space that I used. He didn't reassess the space that was utilized by the items loaded onto the truck. He just took the signed documents and turned them into his superiors and left me to pay $8500 for a half full 26 foot moving truck. I called the following business day and no one answered the phone at Ocean Moving and Storage. I contacted the originators of my move which was Cross Country movers. They stated that they couldn't discount another carriers prices. They also stated that I signed the paperwork. So, here is the scam for those who think about using a moving company. If they ask you to sign documents before the work is completed, don't do it. They don't actually perform a true inventory of your items. They just over estimate and ask you to sign the paperwork at the beginning of the move. Then, after the move is done, they falsify the moving inventory to make it look like you have more items on the truck then what's actually there. If you want to move cross country then you're better off paying the money to go with a reputable carrier instead of these clowns. I would report them to Dept of Transportation for fraud if I could. I am relocating back to my home state in a few years. And when I do relocate I am NEVER USING THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $8500

Contracted with First United for an interstate move on memorial day. Without saying anything to us, they subcontracted it to Ocean Moving and we never heard from them again. Their subcontractor Ocean Moving showed up on moving day, loaded the truck, then told us our 900 square foot apartment was over 120 boxes (I hadn't even bought that many boxes?) and demanded another $1000 and refused to take anything back off the truck or let us count the boxes ourselves to prove them wrong. They proceeded to either destroy or lose thousands of dollars worth of our stuff. They ripped the legs off of our Casper adjustable bed rather than unscrew them, which destroyed it. They ripped a keyboard stand apart rather than take out the screws. They mangled our laundry sorter and then threw it behind the fence on the side of our house. They cracked the mirror on my mirror-front vanity. Not a single one of our table lamps made it to the house. They're just gone. Only three of our four kitchen chairs showed up. Our kitchen table never made it here. This is just a very, very small amount of the things that were destroyed or missing by these people. The best part is the "so called" claims process where you spend two full 8 hour days painstakingly listing your mangled and missing items, their estimated value, serial numbers, model numbers, weight, dimensions, purchase date, etc, just to have their system "error" and you do the whole thing over again. When you finally get it submitted they email you every few weeks with an "its processing.." message and a dead link to "check your claim status." After that.. who knows? It's been since memorial day and we still only have destroyed furniture, dead links, and a "pending claim" to show for this cluster. And don't try to call First United. They will never ever call or email you once they've unleashed their subcontractors on your house and Ocean Moving disappears into the night never to be seen or heard from again.

Move size: 2 Bedroom Home Service cost: $5000

They are a rip off company. They sent me a final bill that looked like $2839 remaining so I gave them a bank check for the amount it was actually 2339 so they wrote on the final bill that they owed me 500.00 dollars. I have called them which always is sent to the voice mail. At least 10 times with no response, same with text messages and their web site. They also destroyed an end table and my color laser printer. They never call you back. I have called the Better Business Bureau and registered a complaint. I have a complaint against them with the Federal Government. These people are ripping people off. Do not use then, you'll be sorry.

Move size: 4 Bedroom Home Service cost: $6732

The worst company I have ever worked with. Very unprofessional. They kept no promises. supposed to store my goods in Maryland, they were stored in Missouri. the company who delivered was terrible. May broken furniture items, they disrespected our goods. We are retired and they moved our entire life, The movers did not care. Many broken items. They claim to be professional, but they are rank amateurs in my opinion. too expensive and I would not recommend them to anyone.

Move size: 4 Bedroom Home Service cost: $14000

This company is a SCAM! They don't even deserve 1 star. I booked through a company called Cross Country Movers and the day before my pick up day I learned that the job was subcontracted to this company. Deposit was already paid and I had no choice but to proceed. I was quoted $1400 with Cross Country Movers for 1 bedroom worth of stuff. They showed up with a small truck that didn't have half the room I needed for all of my things. Once they loaded my stuff they told me the quote went up to $2400 since I needed more cubic ft. Well of course I did since you didn't have enough to begin with.

It gets worse at Drop Off. I had to hound them for a drop off ETA which ended up being 5 days after the original delivery date. The driver calls me the night before and tells me he can't pull an 18 wheeler in an apartment complex. This company knew that wouldn't be possible when I booked the job but failed to communicate that at signing and embedded this rate in some fine print. They made me pay an ADDITIONAL $450 to get my stuff transferred to a shuttle to be delivered. This move was a NIGHTMARE. You're better off moving your stuff yourself. Sheri in customer service WAS NO HELP & A COMPLETE A**HOLE.

Save your money & AVOID CROSS COUNTRY MOVERS & OCEAN MOVERS AT ALL COSTS OR YOU WILL REGRET IT!

Move size: Studio Service cost: $2850

I hired Cross Country Movers to move me across the country and they brokered my move out to Ocean.

Ocean added hundreds of dollars onto the move. Charged me for 'long walk' loading which was a lie (I measured and it wasn't even close to meeting their 'long walk' distance).

Not only were things broken, which isn't surprising as I saw a clearly marked window unit air conditioner sitting on top of a box marked 'fragile' which had red duck tape wrapped around it from all angles, I am missing things like a ladder and a huge box with all of my electronics in it including stereo, Wii game, other video games, small appliances and my sewing machine. That box is the size of a small wardrobe box and could not be 'missed'. In my opinion that was flat out stolen. Now I have to deal with an insurance company that is going to give me pennies on the dollar for what is missing / damaged.

ALL of my furniture has damage to some part of it even though it was all wrapped. They applied packing tape directly to furniture which ripped off the paint when removed. One piece is broken in half and not repairable.

My moving cost estimate of $4,600 ballooned to over $6,000 and when I complained to both companies I was told that 'in the big picture, a few extra hundred dollars on both sides of the move is not a big deal". Well it is when it took every penny I had to move! And of course I wasn't told of this extra charge until AFTER they had my stuff loaded and on it's way. So either I paid the extra or they kept my stuff!

They also act like it's none of your business where your stuff is when in transit or when it will show up. When I hired them I was told I could check on where the truck was to get an idea of delivery day. Over the 9 days it took them to show up I called to check on the truck 3 times. First time they claimed they couldn't reach the driver. Second time they said he was 'on the coast'. Third time he was in the 'mountains'. The driver called me 12 hours before showing up with my stuff.

DO NOT TRUST THIS COMPANY! THEY ARE LIARS AND THIEVES! DO NOT TRUST ANY COMPANY THAT WORKS WITH OCEAN EITHER!

Move size: 2 Bedroom Home Service cost: $6258

This company was terrible after the initial quote. Didn’t show up when scheduled. Rude pickup people. They tried to tell me what I was quoted and agreed upon was only an estimate. Tried to charge me $240 more than the agreed upon price. I refused. They picked up the freight. I did ALL of the paperwork. Delivery driver was rude and obnoxious! He wanted cash for the delivery balance, not a cashier’s check I was told to have. I refused to give him cash. DO NOT USE these people!!

Move size: Office Move Service cost: $1769