Ocean Moving & Storage

We had so many problems with this moving company that I'm just going to highlight the biggest ones here.   1) They gave us a very low quote that wasn't even close to what the actual charge was. Since we had never used a moving company before we believed the low quote only to find out on moving day that the actual cost was 100% MORE than we were quoted. Of course we find this out after all our things are moved onto the truck (which took 12 hours with inexperienced movers who were disrespectful, unprofessional and left their trash in our apartment) and could not make other arrangements. Bottom line is that the rep you talk to on the phone will say anything to make a sale.   2) The movers who brought our things into the new house were more professional with one exception - they left all our boxes out on the lawn. One minute they were there and the next they took off without asking if there was anything left to be done. For some reason you need to tell these movers to actually move your stuff.   3) Customer service simply amounts to them talking down to you on the phone, promising to call back but never doing so, and doing nothing to fix all the problems they caused. 4) Several pieces of furniture and other items were broken in the move, and I had to file a claim to be reimbursed with another company (that pays $0.60/lb of your broken items).   Bottom line, expect to pay considerably more than you were told and be met with snarky rude and unprofessionalism every step of the way. Find another moving company or just move everything yourself.  .

Service cost: $6000

Not a good experience! When they came to pick up our stuff, they went down the wrong driveway and drove back into the road. They told me that they would need to carry the stuff to the road to load on the truck because they wouldn't be able to make it out of the driveway. It was slightly slippery however, I instructed them to drive back down the road and drive past our driveway and back down the driveway. They hesitated, however, they did what I asked and they were able to get out fine. When our items arrived in Florida, same senario, they wanted to carry out items from the road. My husband directed them how to get in and out and they had no problems. When I called the company with a question, the employee didn't say hello or how can I help you, the person was quite rude on the phone. Most of our boxes arrived wet, crushed and damaged and our clothing was wet. Many of our items were broken and they will not be able to be replaced. I only moved half of my things and will not use this company again to move the other half. Bad service!  .

Service cost: $2000

Movers showed up 2 hours past their quoted 2-hour window and took their time. 3 men on the site, two of which took 15 min breaks for every 10 or so mins of work. Blatantly trying to add an hour or two of extra labor cost.  Extremely disappointing for what is charged. At drop off, the unload somehow took half the time because I realized that I as one girl would never get these 3 to work, but having my older brother and a few other folks there along urging them to work constantly somehow did the trick to basically push them to work. The furniture that was to be assembled was done incorrectly, and they ran out faster than I could even realize it. Can`t say a single good thing, avoid these guys at all costs. Whatever the quote it is not worth it!

Service cost: $630

I am writing this review from the perspective of someone who has never hired professional movers before.
 
I originally contacted Colonial Van Lines, and I guess Ocean Movers is subcontracted through them. The movers showed up right when they said they would (9 am on August 22nd). The lead mover explained all the paperwork for me. What was surprising was that he said they didn't move food (I didn't have any) or liquids. Liquids ended up including my make-up, shampoo bottles, perfume, and cleaning supplies. I was not thrilled with this since I had already planned on taking a lot of stuff with me in my car. Thus, things were definitely more cramped. The entire apartment was packed and loaded in three hours, but I wasn't happy that the lead mover said to keep my front door open to be able to get more boxes. It was late August in Florida, and my AC was going right outside. The other movers were also very sweaty and appeared uncomfortable. The lead mover was also rather curt at times, which I did not like. Everything appeared to be packed well, but that later turned out not to be true. When everything was loaded I was informed that my new shipping estimate, which was originally $3k, was no3 $4,400. I was NOT happy. I also felt pressured by the lead mover to tip everyone, even though I did not feel that all of them deserved it. Before leaving I was also told that I would be charged if I kept the movers waiting when they delivered my furniture.
When I arrived in Texas I was informed that my furniture would not arrive until September 1st or 2nd. I knew it could take up to two weeks to deliver everything, but I only had someone staying with me until September 29th, and I could not take time off my new job to receive my furniture. I had also previously informed the moving company about this. I lucked out, and my things were delivered on the 27th. That was the only lucky thing. The movers required a post office money order for the balance of what I owed; not a money order from anywhere else. I am not sure why it had to be a PO money order, but it did seem sketchy. The movers also called me a few days prior to deliverying my furniture that my total would be $4,100. I was shocked. I was originally informed that the movers would weigh the truck before and after my furniture was loaded, and that would be the cost of moving ($0.60/lbs). When the movers left they did not leave in the same direction which they came, so I don't know if they went straight to a scale or not. I also don't know if they filled the truck's gas tank before or after weighing my furniture. I feel that the movers used the high estimate to be able to charge me more.  I was also informed by the person staying with me to recieve my furniture, that the movers were very rude to her and that they had broken one of my chairs. I later learned that they had also scratched my coffee table. I was suprised since it appeared that everything had been well wrapped in blankets. This inducates to me that there must have been a lot of force put on my wood furniture in order to scratch it through such a thick blanket. I have yet to check my other wood furniture for scratches.
Overall, I would NEVER recommend these movers to anyone. I am just happy the whole expience is over.

Service cost: $4100

DO NOT USE THEM.   I got stuck with Ocean through a broker. That was my first mistake, I didn't realize I was using a broker. My original Estimate for what was essentially a 1bd apartment move from MN to MA was around $1281.    They told me they were going to show up on 11/6-11/7, they'd give me 24 hr notice. Yeah, no. They called me while I was at work and expected to meet me at my house on 11/5 within a few hours. Luckily, I was already packed. We were able to sort it so they'd come after work, they didn't show up until 8:30 in the evening in Budget rental truck no less!   Their foreman, Dov was a total [EDIT], kept talking down to me, like I was an idiot the entire time.  I watched as my estimate was revised and rose $700. He charged me an extra $75 for stairs (even though my contract said the first flight was free) and another $50 for "long Carry" from my house to the street because they had to park in front of the house next door.  They also charged me for packing materials in advance DO NOT LET THEM DO THAT! I asked if we shouldn't wait until after they had finished boxing my items but Dov told me he knew what he was doing and that I should stop questioning him. Turns out that I got charged an extra $50 for boxes they never used!  They didn't finish until almost midnight, and they left garbage everywhere in my apartment! He also pressured me into using their $.60/lb insurance claiming my stuff wasn't valuable enough to warrant real insurance. I didn't want to fight him on that for fear that my things would be stolen.   They refused to give me an estimate for post-services while they were picking up my stuff which really worked in my favor, my new place is on the 4th floor and at $75/flight it was going to be easily $600 extra. I wasn't going to have that. I kept in contact with the person who was in charge of my job, and asked him if I had to use their post services. I was able to negotiate down to $150, just threaten to hire a local moving crew to carry yourself up and you'll get a better rate.    Dov and his guys showed up two days after they initially said they were going to, and when they did, one of their guys was on drugs. The other one was really nice and friendly which was great.    However when I unwrapped my furniture, I found multiple pieces scratched/damaged. My coffee table legs were smashed in and my mirror was shattered (despite the fact that I wrapped it in multiple layers of bubble wrap, news paper, and wool blankets myself), it looks like they shoved my items without any care for whether or not they got damaged, later on I found a piece of my artwork in the street with footprints all over it. When I asked Dov about my coffee table he shrugged and said that they couldn't take it apart and that happens during moving, you're professionals, you are supposed to know how to do this without breaking my stuff! He told me to just submit for a claim. .

Service cost: $2100

This was a last minute move. I spoke with Laura, she guided me thru all the things that could make this easier on myself. She explained the costs of the move, the packing and the time frame. Guys came in one day packed my whole apt and seven days later I had my delivery in my new apt in Iowa. After seeing reviews from other
moving companies I was afraid my things would get damaged but when I received the delivery and all things were nicely packed and wrapped in blankets I felt the biggest relief ever I also liked the fact that this company only requires 105015 book and then half at pick up and the second half at delivery. This gave me trust that my things would be delivered and well taken care of. I want to thank Laura for helping me in this last minute move and for giving me the tranquility to know my things were safe and taken care of. I would recommend this company with my eyes closed. Thank you Ocean!! Thank you Laura!!

Service cost: $5000

I have moved 15 times through my job/profession. I have had numerous companies move me from United, Alied, Mayflower, etc. The last move was subcontracted to Ocean Moving and Storage.
The ABSOLUTE WORST EXPERIENCE IN MY LIFE!! This company is a complete joke from start to finish!! They did not even come out and write up an estimate, had me sent them the other companies estimates and wrote up an estimate to beat them both to get the job. Well then they raised the total price from $11,100 for everything to $1800 more and said I had more stuff than estimated?? yeah right.

Well it got worse. The packers show up with their fearless leader, some little fat Isreali guy that smelt so bad I wanted to puke. This guy spent the day asking me about where I got all my money and how I could get him a job?? Then he told me at the end that he would appreciate a nice tip for the guys. How about shower daily, brush your teeth once in a while, and stay out of peoples business?

Thought it couldn't get worse. Well it did. I had nothing but problems trying to arrange for delivery of merchandise and they told me they would tell me when they got there and could not plan for any specific day. Never heard such BS. Everyone at that place is rude and never return calls. Well again more problems as they showed up 2 days later than they said they would and it was just the driver. That's right not anyone else except the driver. Once guy to unload a 30 foot truck of furniture. Well I had to help him unload the whole truck or I would not have got my stuff. Tons of stuff missing, entertainment center, leather furniture, tables, boxes, unbelievable!! broken stuff galore and the boxes had everything dumped in with no rhyme or reason. the Driver told me to call and get claim forms and send it all in. I called 9 times and talked to someone or left a message and no claim form. Quite sure no one there is going to send so I will take legal action as these clowns are not going to get away with this. I finally spoke to some guy with a heavy Spanish accent and he yelled non stop and told me I was difficult and finally said and I quote "go F##@ your Mom" and hung up on me. Real classy organization. Well today I went on line and looked at their BBB rating and complaints there and on their site and holy cow. Obviously they have been ripping people off for a long, long time. hey Mr. Carmel, how about resolving these complaints?? You need to fire every one of those rude and worthless piece of garbage employees and start over. Stop ripping people off and claiming to provide a service and then stealing items, breaking items, and treating people like garbage. Maybe they do business that way in Cuba, but not here. Here is a tip for you, you are a professional moving company so how about loading up your stuff and sailing back to Cuba with everyone that works there. You are all a disgrace to professional movers in the US and decent people everywhere!!

Service cost: $12825

The movers added over $500 to the fee.  Interesting that they damaged the mattress, punched a hole in the drawer for the bed and ruined the tables.  Then they made us unwrap everything.  We called the office they are useless, they never answered our questions and gave us the run around. They would say we will call you back but never did.   We unfortunately hired United who is a broker and specifically didn't want Oceans because of their poor reviews. Don't use United who is a broker they are just as bad.  They delivered some else's desk to us and had we not notice the person would have been without.  The best way to say you don't have complaints or problems is to never deal with them or call your customer back. .

Service cost: $1800

Worst moving company ever !! Cannot be trusted and is highly miseleading. I shopped a move from CT to St Louis and tried their online estimator first. Price was ridiculously wrong so then I offered them three other inventory estimates for my stuff and they were 30% below, ok good. They referred me to movinginsurance.com as they do not provide any insurance above bare minimum. I bought the insurance. (Price is factored into 30% savings above)

At this point I'm felling pretty good..that changes.

Packing crew shows up 6 hours late, works 3 hours then just leaves and heads to a local hotel for the night. They show up next AM at 10am and restart packing. Packed very poorly and took 14 more hours to finish even though they took a break every hour. I am alerted by the supervisor that my load was going over the estimate. Imagine my surprise given I gave them to other estimates from people that actually came to my house and walked it. "Sorry buddy, space is what it is and we get paid by the cubic ft". I question that perhaps boxes were not well packed and thing just thrown in boxes and too many boxes, etc.."keep it up and we'll just unpack the truck". So I agree and boom..I have to sign a new estimate on the spot and write a check for $1750. So much for savings..Truck pulls out at 2am !!

Could not get a delivery date from driver who then showed up 2 days late in St Louis. Another local crew there to unload and these guys were very hard working and good to work with. Unpacked the truck, found 21 items missing, 6 different instances of damage. Followed the movinginsurnace.com instructions, took photos and reviewed with driver, kept list of missing items and filed initial claim within requested 48 hrs. Actually did it within 14 hours.

Got a response from movinginsurance.com with a lengthy stack of forms to be filed out, had to evidence dates and values of purchase of damaged or missing items, solicit repairs estimates from all furniture and appliance manufacturers myself too their estimate by weight for missing items. Filed all paperwork with them a week in advance of deadline. Could not get them to confirm receipt, after 6 emails and subsequent phone calls. Two weeks later I receive a letter from them rejecting all claims. Reason was that they could not verify damage as driver had not signed off on individual moving sheets. I sent them confirmation of driver acknowledging damage and they still rejected it as no signiature on moving sheet at the time of delivery. I have engaged legal consul and am filing complaint with State of Florida board of insurance carriers. This insurance thing is a total scam. DO NOT USE IT.

Move size: 3 Bedroom Home Service cost: $8750