Ocean Moving & Storage

I recently moved my items from GA to OH with this scam laden company called Ocean Moving and Storage. They initially promised that they have their own trucks.My items were picked with the leading moving going to sleep in the truck whilst the non-english speaking hispanics moved my stuff.
After multiple changes to the date of delivery, my items got to its destination. My Inventory had been altered in my absence and my flat screen TV and a Canon camera stolen. I have been trying to get some recourse to the issue and the agent(Sal Carini,who will deceive you along everystep of the way)does not even reply to my emails anymore.
I WILL SAY THAT STAY A FAR AWAY FROM THIS MOVING COMPANY AS YOU CAN BECAUSE THEY WILL JUST PLUNDER YOUR VALUABLE PROPERTY AND URGE YOU TO GO FOR THE 60CENTS PER POUND INSURANCE.
DONT FALL FOR THIS SCAM!

Service cost: $5194

I gave the list of all my items and they gave a quote of $1800 with full packing included. The guy came in and midway of moving it will be 75% more than what was quoted. I accepted it as I had to vacate the apartment. Then he added packing charges and said that what I was told was not how it works, they always reestimate the packing. Then they charged elevator fees and long haul a-- another $200.
Once the truck was loaded, the sales person Shawn, doesn't wan't to talk. He rudely forwards it to dispatch, who are more rude. I was told I will get the items in 3 days, it took two weeks. Finally he arrives late and immediately charges me again for elevator and long haul which was not really a long haul. He would not even unload until I pay him.
Here comes the worst part, the only glass item I had was a glass table top, it was chipped. I had a book shelf and I kept on asking where it was and he said it is inside, once I gave him the money, he tells me to contact dispatch as he doesn't know where it is. As I write this I am still trying to work with dispatch and insurance.
The quote started at $1500, they added full packing for $300 and I said yes, the packing itself ended up being $650. I ended up paying $3100 in the end with a chipped glass top ($700) and lost book case ($150). I can go on and on, but will end here, beware of this folks.

Service cost: $3000

I can't stress this enough- DO NOT USE THIS COMPANY. They are the stereotypical rip-off movers. They wil provide you with an estimate and then upcharge you on every single thing(Yes Jessica I realize you were just trying to close a deal and scam the consumer)-even those things they've already included in the original like stairs and elevators. In my case the estimate went from $1277 to $1666 without so much as a heads up from the company. The delivery men(subcontractors who will tell you out of the gate "I don't work for Ocean") literally told me he would verify that I updated my inventory and call me back,he did not. He did however find it okay to charge me $180 for "materials-tape, blankets that are supposed to be provided per the contract", stairs-$175 when my estimate clearly states there are 3 floors. They even charged me twice for the first flight saying it's equal to 2 sets that to my knowledge were included on the estimate(because I can see them in my email) as well as elevator charges that are also listed on the estimate but they will say the actual amount wasn't included. He also left the remnants of the materials thrown on the floor along with water bottles that were for my family who was cleaning the place. He packed up my things and gives my family the bills with a new balance 400 more than what was in the contract. You call the office and guess what- No one wants to talk to you. They'll even try to convince you that the extra money they've charged is in fact legitimate. They did not provide an estimated delivery date so of course I get the call less than 24 hours prior til saying the delivery window is non-negotiable. They show up late and then proceed to hold my furniture hostage until I pay them an additional $150 to walk to the furniture from the truck because they don't want to block traffic and may have trouble getting out of the lot. How that is my fault, I'll never know. These people are scum. I called again and spoke to a Lora who first told me to have my leasing office assure her the mover wouldn't get a ticket-this was done and her response was well you owe us another $75 because we didn't charge you for the elevator(but it's listed on the estimate.right..). She then proceeds to tell me that because the driver "feels" that he "may" damage his truck he is refusing to move it. These people stood outside my building for an hour not doing anything including not speaking the me(the consumer) about what was going on. Lora then lies to me and says the leasing office told her that it wasn't possible to move the truck when I sat right next to him and listened to him tell her the exact opposite. She starts adding on additional charges and demanding cash for these services that aren't even necessary. I have to say this was the worst case scenario fo relocating. These people only care about money and do not know what customer service and intergrity are. I wouldn't recommend this company to anyone. PLEASE TAKE YOUR MONEY ELSEWHERE! Ocean Moving and Storage sucks to high hell. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF AND CARE NOTHING ABOUT DOING IT.

Service cost: $1827

I am completely and utterly dissatisfied with every aspect of service provided by this company with my move from Florida to North Carolina.  They advised that all movers are employed and screened directly by your company.  The movers that picked up my items in Florida were actually subcontractors that arrived in an unmarked Ryder truck.  Upon requesting identification, the driver refused and proceeded to become hostile and belligerent.  The situation escalated to no resolve at which point I called a local Sheriff. 
 
The second issue arose when the pick-up driver advised I can pay with a personal check or credit card.  Since I chose to pay with a personal check, the supervisor said they would not be able to deliver my furniture until it cleared.  Although I called the bank who verified the check cleared, the supervisor was not satisfied and the whole situation was a mess.  The delivery driver called numerous times saying he will not deliver my furniture, even when the supervisor and I had resolved the issue.  Basically, this company lacked efficient communication that resulted in unnecessary conflict and stress.
 
The third issue is with the damaged items upon delivery.  The delivery drivers were also subcontractors and even had the audacity to ask what company I was using.  I anticipate having similar difficulties with your company trying to resolve the issue with damages due to the fact that the pick-up driver insisted I sign blank paperwork prior to him moving my items.  This resulted in inaccurate representations of damages to my furniture.  My furniture is brand new and does not have any of the indicated damages. 
 
Overall, the lack of professionalism exhibited by this company during my move is repulsive.  Also, this company’s rates for moving are not any less expensive than others, especially considering their lack of professional service.

Service cost: $2040

My moving experience with Ocean Moving and Storage has been an absolute nightmare.

My move went from Winter Park, FL to Manhattan, NY. Victor Gaslow contacted me about a month prior to my move after I'd submitted an online request for a moving company. Victor spoke confidently of his company. He gave me an over the phone quote for my move of $1200 based on the amount of furniture that I owned and an estimate of how many boxes I'd have. I would be paying half at pickup and half at delivery. Despite my better judgment I quickly jumped at the offer because it was less than half of what another company quoted. I told Victor that I wasn't sure of exactly how many boxes I'd be moving. He informed me that I could call him at any time to report more or less items and he'd adjust the quote for me.

About a week prior to the move I called Victor to inform him that I would have a few more boxes than we had originally estimated. He informed me that I "shouldn't worry about it unless we're moving something huge like a hot tub or a grand piano". I was reassured that it wouldn't need to be logged down. At this point I was fully aware that my price was most likely going to be higher than the quote.

On June 23rd the movers showed up. There were three of them total. Joe seemed to be in charge of the paperwork and pricing. Joe informed me that the price was going to be higher than the quote. I told him that I suspected it would be. He was unable to give me even a ballpark estimate when asked. Once about half of my belongings were on the truck he finally broke the news that I would be paying around $2500 for the move! I was shocked. Not only was half of my stuff already on their truck, but also the feeling of being shanghaied was beginning to sink in.

I was trapped. Half my stuff was on the truck and because of how soon it was to my move out date I had no choice but to agree to the pricing - and they knew it. After everything was said and done my move came out to around $2600! Another thing I was never informed about was the fact that they were also charging for the packing supplies like the tape that they were applying to all of my boxes very liberally. Of course, the contract stated that I agreed to knowing about the cost of packing supplies, but reading it on the actual contract itself was the first time I had been informed about it.

After everything was on the truck Joe pulled me aside and actually asked me for a tip. Repeatedly. Despite the fact that doing that was highly unprofessional and would ordinarily result in no tip, I tipped them. They had all of my stuff and I felt pressured to do so. Joe informed me that I would "most likely" have my stuff in NYC by Monday or Tuesday (the 29th) at the absolute latest.

I got to NYC on Monday with nothing but my dog and a suitcase. The entire move took two weeks, rather than the 5 business days they originally told me.

On top of all of that the deliverymen (who were different from the ones who picked up my stuff) were absolutely the rudest servicemen I've ever dealt with in my entire life. They were constantly swearing at me about how heavy my belongings were. One of them even made fun of me over some of the things I owned. They also made fun of the size of the apartment I was living in. The best thing I can say about them is that they at least never asked for a tip, unlike the pickup guys.

Relocating was made many times more difficult and expensive than it should have been thanks to Ocean Moving. I spent two weeks sleeping on a floor without any possessions outside of what I packed in my suitcase and the entire experience cost me more than twice my estimate. I understand the way they charged based on how much space you take up on the truck, but they could easily be more accurate about their estimates. Joe, one of my pickup movers, even stated, "no one ever pays what they think they should for this". My thoughts exactly, Joe.

Service cost: $2600

I used this company to move because they appeared to offer a better rate. I inquired to find out the total charges of the move and at no time was I told the rate quote I received would change or include any additional charges other than packing materials. This is true for the time when the movers came to my house to begin packing. I was informed of the quote but when it came time for them to unload they demanded twice the amount I was quoted! I felt like the additional charges at the end of the move were not representative of the original quote and I find it awfully suspicious that they would only take cash or a money order.

In addition, it seemed fishy that the company would use a rental truck and have a worker that did not have on a company issued uniform. They just threw my stuff around and some items were damaged.

NEVER USE THIS COMPANY!

Service cost: $760

From the moment they picked up our delivery early in ny . things started getting shady. My husband told Victor the larger truck would not fit into our apartment complex and to use a smaller truck. NO Problem was what my husband was told. A driver said he picked up our stuff in New Jersey and he was not able to deliver our stuff and unload it, because the truck was to big. Therefore he left the stuff on the sidewalk and my husband used our car to load our boxes and we had to unload all our belongings ourselves. We had to carry hevey boxes up to the second floor. My husband hurt his back and I was exhausted . I was shocked to have to do what the moving company is there to do. It was unimaginabble, to think this could be happening. But what could we do. The driver blamed it on Victor and wouldn't carry the items for us. He helped with the couch, because we had to use a dolly, Who the hell is responsible for the complete and unacceptable move? And yes the price quote went up. 245.00 dollars more.

Service cost: $1000

I recently hired Ocean Moving for my long distance move to Texas.After recieving about 10 calls I felt comfortable with my agent, their reviews were very good and best of all the price was in my budget. I paid for a full 26ft truck exclusive use for my 3 bedroom house. I was given a fixed rate that DID NOT change, quick delivery with only dresser scratched and over all I would segguest this company to any family trying to look for a reputabe mover in these tough times. My sales agent was Victor Gaskins and he was amazing! Again THANK YOU VICTOR -Mike & Barbara Sterling.

Service cost: $4800

 This was a horrible experience. This people lied to me from the beginning. They gave me an stimate then raised it twice. My stuff was late so I was stuck home without anything for a couple of days. The guy finally showed up alone so I had to help him unload myself. They where missing two boxes and one was never even inventoried. I had electronics in that box which I'll never recover. The other box they told me they would drop off in a couple of weeks. A month passed I called and they told me it would take two more weeks. After that I called again they told me they couldn't help me because I never made a report. I was never asked to and they new I was waiting on my stuff. The people here are very rude, only the salesman is nice.

Service cost: $1400

I was expecting our move to be performed with Unlimited Moving. I spoke with Gilbert starting a month before my move date, he gave me a quote from his company, we made out our cashier's check to the company, but then on the day of the move, a truck showed up with the name Ocean's Moving, which Gilbert never made any mention of, that it would be another moving company providing the services. I asked one of the moving guys if they were part of Unlimited Moving and he informed me that they were partners with them. This was the first time I had any notice that my move was not going to be done with UM. One of the reasons Gilbert convinced me to go with Unlimited Moving was that they were not like like a broker who used outside companies. I received an e-mail from UM that they would price match a lower quote from another reputable company as long as they weren't a broker. Gilbert would not match lower quotes I had received from other companies becuase they were "brokers", but I feel like in the end, UM acted like a broker in my situation. I originally posted this review about Unlimted Moving, and about 10 minutes later received a call from Tony with UM, explaining that UM was not the company that did our move and asked that I correct that on my review. So technically everything was set up by Unlimited Moving, but Ocean's Moving was the company that performed our move.We were not satisfied with our service. When I spoke with Gilbert with Unlimited Moving, he originally told me that we could expect our shipment within 3-5 days, so when we packed a suitcase, we only packed for 5 days to allow for our items to arrive. Our shipment didn`t arrive until after 11 days. When I spoke with the driver, he first told me I could expect our shipment to arrive between Tuesday and Thursday, June 18-20, 2013. He later called and told me Thursday or Friday, then when I called again to check the status, he told me Saturday, June 22nd, which is when everything finally arrived. I would not recommend this company to anyone. We were originally quoted around 1700 but ended up having to pay almost $3300, mostly because our furniture items were bulky and "oversized", taking up more space in the truck and costing more for fuel. When the movers arrived to load our belongings, we were given a price list of packing materials, including tape, which they used generously when preparing our furniture. Even though we lived on the second floor, we were charged extra for the flight of stairs because it was more than 7 steps. Also, when the packers were loading our items during pickup, they did not take extra care of the boxes, even those marked "fragile". When our items were delivered, most of the boxes were falling apart, upside down, crushed, and some had items falling out of them. I was surprised that more items were not broken. The wood stain on our new bedroom furniture was scraped off in multiple places, and several other items were broken. I am in the process of submitting a claim to hopefully be reimbursed for our broken items, and so far have found the claim process to be very complicated and time consuming. After speaking with Tony after I posted my original review, he informed me that I shouldn't go through the claim process that was listed in my quote, that I now have to contact Ocean's Moving and find out how they process their claims and that I may not even be in their system becuase they are not the ones that originated my order. Sounds like another headache. Tony did offer to send us a check for $200 as a courtesy for the inconvenience which was appreciated. That was about 3 months ago, and we still have not received a check.

Service cost: $3300