North American Van Lines

I have moved over 12 times in the last 14 years. My cross country move last month was the first time I used North American Van Lines. It will be my last time using them. They lost several items, broke several other items, including a sentimental and signed sculpture. I submitted a claim with documented photos, and they refused to pay a cent on the missing and broken items. I even purchased additional insurance with them for the move. These guys will gouge you at every turn, then give you the stiff arm after then lose and break your items. Stay away from them on your next move.

Move size: 2 Bedroom Home Service cost: $5194

We were moving from Washington state to Pennsylvania. They signed a contract with us for delivery for 2 houses between the 8th-13th of May 2019. They delivered part of the first household . They haven't delivered the other part of our shipment yet. The day of the move, the driver told us that North American had contacted him the day before he was going to pick up the entire household. They assigned him to a move in the state of Michigan which meant he couldn't pick up our entire household as contractually agreed upon. The driver stated they had even tried to get him to postpone picking up the entire move for 2 weeks. This was not feasible as we had made arrangements for children, jobs and hotel reservations along the way. The driver said he would take the load to one of the Pennsylvania houses and the 2nd load would be warehoused for 1-2 days before delivery to the 2nd house. North American has still not delivered the load to the second house 10 days after their deadline. The driver of the 2nd load called to inform us that the local North American affiliate was unable to provide moving help for May 23rd ( as promised) so the truck will sit for 24 hours .The entire shipment for the first house was not delivered as promised. There are a lot of items that have not been delivered ( items I stated earlier as well as others). Because of the poor logistical planning by North American, we had to rent a U-Haul truck to move numerous heavy items that were delivered to the wrong house, which my 64 year old husband had to move. They have not delivered my wedding dress ( sentimental value), shoes, winter coats and Payton Manning jerseys! Some glassware was broken as well as some of the picture frames. Some of my clothes were packed with non-clothing items( tv base and light bulbs). We had to purchase our grandchildren clothes, air mattresses for them to sleep on as their beds still have not been delivered, toys for the grandchildren and pots along with kitchen utensils to eat and cook with.The communication with the company have been horrible. The day following the move, we contacted the company for a date for the 2nd shipment. They informed us that they were unable to provide a driver for 2 more weeks. When we asked them what our grandchildren and daughter were supposed to live on, they informed us they would "provide" air mattresses and silverware but made no mention of clothing or bedding. They have not contacted us to inform us as the status of our items; we have been calling them multiple times just to get any information. They charged us $17,800 for this type of service! Do not under any circumstances ever use these guys.

Move size: 4+ Bedroom Home Service cost: $17800

I'm a 100% disabled veteran and hired North AMERICAN van lines using there disabled discount.
[NAME EDIT] said he always estimates high & he estimated 10,000#'s with a price tag of around $10,000.00.I told tim my stuff needed to go to storage until I could build a pole barn to store it in on my empty lot! [NAME EDIT] ask me for the address for the empty lot, of course I gave it to him, but said there's nothing there, storage was necessary until the pole barn was built!
After the trk was loaded the driver said he was headed to the scales to weight my load. A couple of days after that I talked to [NAME EDIT] & he said my stuff was going to be delivered in a few days? I reminded him it needed to go into storage.. he started saying something about a change order? Still don't know what a change order is, but it should have been headed to storage?
I emailed [NAME EDIT] asking for the weight, no reply?
I emailed him several times in the following weeks? No answer?
My stuff was delivered to a storage unit that I rented (couldn't get pole barn built) and when I ask the guys unloading into the storage unit if they knew how much weight there was, they didn't know?
NOT SURE WHY THE WEIGHT WAS SUCH A BIG SECRET?
So about 45 days later asking for the weight from[NAME EDIT] and [NAMED EDIT] and after delivery I finally got a answer? It was almost 4,000#'s less than the estimate!
A couple of weeks later I call for the total & was told they don't have it? What? Said it'll be a couple more weeks! I call back after a couple of weeks and the lady told me I had overpaid by about $2,000!
A couple of days later I get a call from [NAME EDIT] saying I owed the almost $2000.00 & ripped it fm my credit card?
LIKE I SAID I'M 100% DISABLED FROM VIETNAM AND WE'RE STILL BEING TREATED LIKE DIRT AND STEPPED ON CAUSE THEY CAN! I feel RIPPED OFF FROM A COMPANY THAT HAS DISABLED VETERAN DISCOUNTS! WHAT A JOKE!
I WOULD STRONGLY RECOMMEND NO VETERAN USE NORTH AMERICAN VAN LINES, KEYSTONE MOVING AND STORAGE, COLEMAN MOVING & STORAGE OR ANY OTHER MOVING COMPANY ASSOCIATED WITH NORT AMERICA VAN LINES..

Move size: 3 Bedroom Home Service cost: $12000

I would give them 0 stars if I could. I have used NA many times and never again. Disassembled an antique table - completely destroyed. Broke antique desk even though it was marked fragile. Broke lawn mower which I had just fixed. Assembled bed without the wheels so now I get to do it. Left feet on the sectional unattached. Took apart something I have no idea what AFTER they moved the furniture in. Broke bike. Broke hall tree. Broke another desk. Boxes were upside down or on their side. Helped themselves to my frig without asking. Google their reviews BEFORE you sign. You will find they are pathetic. You will also find they do not pay claims! Disgraceful company! GO UNITED!!

Move size: 4+ Bedroom Home Service cost: $11111

North American Van Lines could not take all of our household goods so they only took what could fit on the truck. That delivery was on time, but the remaining household items aren’t anywhere in sight. Their office said they could be delivered by 6-27 whereas the first delivery was on 6-19. The local agent is pointing fingers at the corporate office and the corporate office is pointing fingers at the local agent. I’ve told them it is you problem not a me problem. Their customer service is a joke..still waiting for a callback (two days) Totally disappointed!

Move size: 3 Bedroom Home Service cost: $8000

The packers used by this company never packed over $1000.00 worth of children's toys that were located in a playroom in my house. All the toys were for 3-7 year old children. Some of the toys were from the 1970’s and are valuable as collectibles. We believe the female packers loaded the toys into boxes, then placed the boxes into a van they had parked in our garage. The boxes were never inventoried, so the moving company refuses to cover the loss as missing inventory. As a warning to others, never leave packers alone in your house and carefully monitor all their movements. Do not assume a reputable moving company hires honest employees. Obviously this company did not.

Move size: 4 Bedroom Home Service cost: $23000

I recently moved from San Jose, CA to Oregon. The agent I contracted w/ subbed out the move to Allied without my knowing until the day before the move at which time I had one day to vacate the house or I would have had to pay another months rent.
They had 3 loads on the truck including mine. I marked with labels with my new address, impossible to mess this up. But they did. One load went to Reno, NV, another went to Idaho. When they arrived at my house there were broken & missing. With my address labels on "ALL" boxes how could you confuse Oregon with Idaho & Nevada!
All the horror stories I've heard about moving are still in effect even though there are government regulations supposedly protecting the consumer. I will never use this company again, nor will I recommend. This company and it's sub agents suck.

Move size: 3 Bedroom Home Service cost: $5600

They damaged all of the large pieces from my move. They were dishonest and the driver left with these large damaged pieces (because he told me that this is what the protocol was and that he would take it to the ware house. Instead, he "disposed" of it himself). Subsequently, they did not reimburse me for these items during my appeal. I waited over 3 months and did not have my issue resolved. I had over $2,000 in damage that I never got back. The customer service was poor. I would not recommend their service to anyone under any circumstances. They should not be allowed to continue a business as such.

Move size: 2 Bedroom Home Service cost: $4882