North American Van Lines

There are many small companies that work as representatives of North American. I was fortunate to find a south Florida company called Arnoff Moving and Storage after trying different international moving companies for an estimate. The owner personally came and provided the estimate. All was taken care of and a full schedule for pick up and delivery to my UK address was provided. All went smoothly. The second move was from north of Daytona Beach to another UK address. My partner called six international movers for a quote. Two responded but only one estimator turned up at the scheduled day and time! Finally, in despair, she called Arnoff some 200 miles south, who asked her to provide a comprehensive list of what was being shipped. Based on the list, they provided an estimate for everything from pickup and packing to unpacking at final destination at a very reasonable cost. The crew arrived right on time, did a superb job of packing and labeling including having us check their work and sign off on the sheets as they were loaded. All arrived in the UK on time with one minor breakage. FIRST CLASS OPERATION.

Move size: 2 Bedroom Home Service cost: $9500

Absolutely the worst customer service I have ever experienced! I moved across the country and chose North American. I regret that choice greatly! They failed to deliver on my guaranteed delivery dates which forced me to spend an additional 9 nights in a hotel. I filed a delay of claims as I was told I would get reimbursed for my hotel and food ( up to $100 for room and $50 for food). I was denied my claim due to my household weight being under a mere 280 lbs and have sent repeated emails back asking for this to re-evaluated and no one will get back to me. Completely unacceptable and a great disservice to me! This entire move cost me $7000 to relocate plus undue stress. Do not use this company whatsoever!!

Move size: 2 Bedroom Home Service cost: $7000

I have won a small claims court case in Pennsylvania against The Moving Connection LLC (a Maryland affiliate of North American Van LInes) for gross negligence in delivering my possessions from Maryland to Pennsylvania. The amount awarded to me is over $12,000. The company in question has been ordered by the Baltimore district court to undergo an oral examination in June 2021 to account for its asserts in enforcement of the PA court judgment.

Avoid North American Van Lines and any of its affiliates; you can expect unresponsive customer service and corporate stonewalling.

Move size: Studio Service cost: $11000

I enlisted North American to move cross-country. My belongings were packed and loaded on to the truck on April 20 with a delivery window of May 5-7. I was guaranteed delivery no later than May 7 and reassured that every day the shipment is late I’d get money back. Fast forward to today, June 16 and I still do not have my belongings nor do I have a refund/compensation to purchase new items given North American has not fulfilled their contractual obligations. I’ve called and emailed the booking agent, moving coordinator, general manger and even the president of North American and Lile with little to no response and no resolve. Do not book with this company unless you are prepared to deal with a lot of hassle. I thought I was coordinating a move with a reputable company who would handle my move from end to end with professionalism and communication, but that has proven to be far from reality. Had I known the company would enlist third parties and operate like brokers I would have gone with United Vanlines instead. I will not use this company again as it’s been nothing short of frustrating and heartbreaking to have sentimental valuables held hostage and no one is trying to help rectify the situation with any sense of urgency. I’ve been paying bills in an empty apartment where I can’t even use some of the services without my belongings. I’ve also taken off of work to accommodate the delivery dates which have come and gone with no communication around delayed delivery. It’s truly unreal to be 40 whole days past my delivery date with no answers or resolution.

Move size: 1 Bedroom Home Service cost: $56832

We moved from AZ to NC. Watched all my belongings being loaded on the truck. Items were going straight to NC house, not leaving the truck at any time. Movers rushed to unload in NC, put boxes that were clearly labeled in the wrong places, and did not count/go over the boxes they left with me. They just put a paper in front of me and asked for my signature. As I unpacked, I found a few broken items (which I wasn't thrilled about, but would expect a few). I had 3 boxes left with me that were not mine. I called the mover and they sent someone out to pick the boxes up. I was most upset, however, by how much of my stuff was missing. They were not sorry and did not apologize or offer explanation. Since these items were never removed from the truck (supposedly) I can only assume they were stolen. These were LARGE items - 2 large/heavy watercolor art pieces, a desk top computer, a television, the glass top to my wrought iron coffee table, a large duffle with personal belongings.... I was hoping that maybe they had just been dropped at a wrong location, but after an "investigation" on their part, they just sent me a settlement check, which was $1500 shy of what the worth of the items was on my claim. I tipped their movers well (thinking all was good) until I started unpacking and realized that things were missing. I will never use this company again. I spent $20,000 on this move, and for that I don't expect them to "lose" my items.

Move size: 4+ Bedroom Home Service cost: $20000

For a move that cost nearly $8,500, I expected them to be professionals (L & J Movers, Pottstown, PA). But they were not. Chipped, marred, and dented furniture. A beautiful, expensive cabinet with sentimental value was chipped--too valuable to ever be replaced. The hauler actually left an executive desk on its side with a leg incorrectly attached by him in a back room with the padding blankets still around it. When I noticed, I called the company. The hauler said he was too far away to return. My son actually had to remove and put the leg on correctly. He, his contractor friend, and I put the desk upright, which we should not have had to do. When we removed the blankets, there was blue fuzz stuck all over the side of the desk. In investigating the dining room chairs, there was also blue fuzz stuck all over the feet of half of the chairs. My most poor moving experience ever!

Move size: 2 Bedroom Home Service cost: $8400

They picked up my things 12/6/2021 in Oswego,Illinois and delivered them 12/13/21 to Bellevue, Washington.Very efficient loading and unloading, but they managed to lose a plant stand and two boxes. My husband died in the spring, so I was moving from Oswego (where he died) to Bellevue (where my sister lives.) I had a lot to worry about, and paid almost $6000..00 to move. Luckily my really sentimental things made it. I can replace the missing things, but I shouldn’t have to!

Move size: 2 Bedroom Home Service cost: $5800

I contracted with North American for my move from Lawton, OK to Ft. Wayne, IN in October 2021. North American subcontracted with A1 Freeman out of Oklahoma City as their servicing agent. I am so disappointed and appalled by what occurred. Theft occurred the day that A1 Freeman’s driver and 3 movers came to load my belongings. Items were stolen from my home that were not loaded on the van. This includes $20,000 cash, $ 28, 000 in gold and silver coins, diamond ring, 38 revolver hand gun, $3000 in gift cards, photography equipment and some smaller items. Apparently, they did not vet these movers. One of them has a criminal record of theft. I would never recommend this moving company!

Move size: 2 Bedroom Home Service cost: $10200

DO NOT use this company to move if you value your possessions! They are extremely unprofessional & will treat your belongings like junk, I’m not kidding! For example, they put a used toilet scrubber & toddler potty in one of my wardrobe boxes, how gross! They didn’t even wrap our mattresses to protect them from grime & scrapes! Not to mention the huge list of broken/damaged items that I can’t replace and now have to sit & take the time to claim compensation for. They will cut corners in every way they can. Absolutely horrendous experience with our cross country move!

Move size: 3 Bedroom Home Service cost: $10000