North American Van Lines

Horrendous - this is the standard of service I received from North American Van Lines. Here's why: they severely damaged my dining room table. I had given explicit instructions on how to handle it but everything I said went completely ignored. They delivered my bookcase with a large gouge in it. A glass picture frame was destroyed, as well as a number of glasses. Finally, one of the dresser drawers was delivered without its handles.

The packers were nice people, but had not been told they were also expected to load my belongings onto the truck. They had not brought the necessary packing equipment as a result. That caused considerable and unnecessary tension. The company was unable to give me a clear delivery date: a two week window turned into three weeks. All of the individuals I dealt with attempted to be efficient but the overall lack of organization and skill, along with the damage to my belongings, made my experience with NorthAmerican Van Lines very unpleasant.

Service cost: $4800

Cross country move from NY to Idaho. A professional pleasant woman came to the NY house, gave us a quote, and told us if we packed certain things like our clothes and our TVs, we would save some of the 22,000 quoted. We asked for a full pack out.
When the packers arrived, they did 2/3 of the packing, used left over boxes saved from our last move (charged for new ones), then hit the road without finishing the packing.
When we arrived in Idaho,they would not unpack until we gave them a certified check for 22,000 dollars. No adjustments had been made. We were told to contact customer service. Once we were able to talk to a human, we were informed that we had signed a "Guaranteed " quote. Guaranteed that they get 22,000 no matter what they provide or DO NOT provide. So, we paid for a full pack out, got a partial pack out, they used our boxes and charged us for new ones, there have been at least 7 calls to customer service with no compensation /resolution. In addition, Our 5000.00 desk is damaged, but, of course, it is documented as damaged before packing. Not true.
North American states " they really have nothing to do with the move, Beltman is responsible for all that happens." Why have customer service if the answer is to wash your hands of all that happens? This all screams scam to us. Blaming the customers all the way and taking our money for POOR service.
The only decent part of this was the crew who unpacked in idaho worked very hard and did their best.

Move size: 4+ Bedroom Home Service cost: $22000

I can't believe this company is still in business after the awful experience I had with them. Moved from Chicago to Pasadena. Lost my couch, dining room chair, damaged my dining room table, lost/stole my bike and then claimed I didn't have a bike. Charged me an additional $500.00 to change my move date, but didn't tell me that I would be charged. Over $5,000.00 in damaged/lost items and received a check for $150.00. Highway robbery! I don't know why anyone would use them after reading the reviews. I've moved a lot and BY FAR WORST MOVERS EVER. I wrote the CEO about my experience and he told me to jump in a lake. I guess it's true, the fish rots from the head down.

Move size: 1 Bedroom Home Service cost: $4000

For a period of 4 years I paid over $40,000 to The Moving Connection (a Baltimore affiliate of North American Van Lines) to safely store and deliver my possessions, which included many valuable antiques. On June 28, 2018, the above company delivered my belongings to Glenside, PA. Contrary to my request, the movers carelessly piled up hundreds of boxes, many marked fragile, in my detached garage, which made it impossible to verify whether any of their contents were damaged or missing. Upon later examination, I discovered that a number of antique lamps, clocks, etc. had been damaged or were missing. My attempts to obtain compensation for my considerable financial losses by filing a claim with SIRVA (the claims adjuster for NAVL) were unavailing. I received nothing but specious and flimsy corporate boilerplate excuses in defense of gross negligence and incompetence. I intend to pursue this matter further with my credit card company and, if necessary, bring the dispute to the local small claims court.
The upshot is, avoid NAVL at all costs and do not expect fair treatment from any insurance agency affiliated with a major moving company.

Move size: 4 Bedroom Home Service cost: $111

I chose North American because I thought I could trust a company that had been in business for decades. Big mistake! The estimator didn't do her job accurately, we waited for weeks past our move date for them to find a truck. Then the truck didn't have enough room for a good portion of our house. We waited for another 5 weeks to get the remainder of our things. Many arrived crushed or damaged. They overcharged us $2,000, have no trouble collecting the money up front, but I'm still fighting for reimbursement. If I had to do it over again, North American would be the last movers who I would even consider!! Wish I could rate 0 stars.

Move size: 4+ Bedroom Home Service cost: $10000

DO NOT USE THIS COMPANY. After paying this company $9,300. to move our belongings to our new home in Idaho from the Bay Area, we are still waiting for many of our boxes and the rest of our furniture, because our “load” was not correctly calculated, therefore they could not get it on the original moving truck. We are going on 4 weeks now, and continue to get the same “we are doing the best we can”, and no answers as to when our situation will be escalated to a person who can get the job done. I have continually requested to speak with a person with the authority to tell me at what point, how long we must wait before they hire someone to move our belongings or ship them using another shipping carrier. This has been a nightmare, with promises of phone updates that NEVER, not once has occurred, with no plan as to the next steps they are going to take in order to get our things to us. They got our money and now they have many of our irreplaceable belongings sitting in their storage facility. Lose lose for us, they are out nothing.

Move size: 3 Bedroom Home Service cost: $9275

I moved from Sherman Oaks (LA) to the WDC area in April 2017. North American Van Lines transported my goods cross country. I had the Protection Plan and paid just under $13,000 to have my possessions transported from one point to the other. Here' s the problem: Some items were lost. Even with a video taken just before the move showing the missing items, North American refused to honor the claim. The items did not show up on the inventory form because North American's affiliate failed to properly note the items on the inventory sheet and the protection plan failed to protect me.
North American did honor my claim for broken crystal glasses (irreplaceable) because the remnants arrived to the destination. I appealed the refusal but North American had no interest in other forms of proof even though we were under contract.
I seriously considered legal action but the cost of legal representation would have outweighed my loss.

Move size: 4 Bedroom Home Service cost: $13000

We moved from Texas to California and paid over $18k. This included one month of storage in Texas which cost about $4k.

Everything went seemingly smoothly until our items were delivered.

Almost all major pieces of furniture were damaged. Large cracks in our brand new dining table, legs knocked off new nightstands, chips on edges and corners of everything.

We went through claims and got $5k back and now are the proud owners of damaged everything.

Do NOT recommend using northAmerican Van Lines unless you don't care about your stuff.

Move size: 4+ Bedroom Home Service cost: $18000