Nationwide Moving and Storage LLC

Worst experience with a 3rd party

This is a moving broker, so they find someone to move you, they don't do it themselves. The movers they recommended hardly spoke English and they sent only 2 guys for a 2k sqft house. After half a day, they filled up their truck and had to come back out the next day. Come to find out they unloaded this truck and put everything into a storage unit. We specifically asked if they were going to do this and we were told no. After almost another half day with again only 2 guys, we were told we needed to pay more. They had at least half of our stuff, what were we going to do?? Nationwide said we should pay them and we'll deal with it after delivery.

Fast forward over 2 weeks and many missed dates they arrive and yet again, 2 guys to unload everything. We ended up helping them do some of the unloading as it was taking so long. Great deal for paying almost double, but it gets better! We found that the majority of our furniture was damaged, along with many other things such as electronics. After dealing with Nationwide for about 2 months after the move, we stopped as it was clear they didn't care and the moving company essentially disappeared.

I called lawyers, but because of the…

ABSOLUTE FRAUD!!!

Missouri to Alaska relocation for work 6/29/23. The day of the move the price more than doubled from what they ‘helped’ us estimate what the move would cost. They subcontracted the move, and we weren’t aware of that company until 2 men who barely spoke English showed up in aUHaul truck. They rushed me into signing a contract and paying. We’ve now been notified a stolen Penske rental truck was impounded by US Customs with our belongings in Montana. No one at either company or the Penske office will speak with us. We have no belongings and have paid them almost $12,000. If I could have given a 0 star rating, I would. Please DO NOT USE NATIONWIDE MOVING AND STORAGE!!!

Worst experience

Not only does this company farm out to others moving carrier (Next Stop Moving also an F rating), their employee Taylor Moore conveniently states we never phoned to complain. Our cell phone records don’t lie. She does! Complete extortion play by Next Stop movers to gain more $ that unless we Zelle to his personal account-they would not lift a finger. So they argued with us & sat in our driveway for 3 hours. I Zelle the $-they now claim was a tip?! So BEWARE and go elsewhere! If Nationwide management is reading this-Taylor Moore needs to be reprimanded for lying to customer. They say all calls are recorded-well my cell records dispute her lie.

Would give zero starts if that was an option

If I could give zero stars, I would. Please do not even consider this moving company. They are an absolute nightmare to deal with. It is a bait and switch situation. One person signs you up for the move, promising ease and convenience. Then they don't allow you to communicate with anyone until a "quality assurance call", which is supposed to be 3-5 days before the move. It doesn't actually happen until the day before, and then they tell you all of the hidden charges the first person didn't tell you about - when it is too late to change your plan. THEN they contract the actual company who will move your things. Some random people show up from a different company, put your things in a truck and THEN STORE THEM IN A WAREHOUSE for weeks! They wait until they feel like it to actually move your things to the new location - and if you call them they take no accountability at all. We moved two weeks ago and our things are still sitting in a warehouse in Seattle - nowhere near where I moved from or where I moved to! AVOID THEM.

Worse moving company

The customer service never help when a estimate were taking wrong . They make you believe take care of the situation the first day before you sign up the bill of lender with the deposit after they get the money you are fuck off , and they never will give you the refund back . Never take the calls . A guy called mike make you believe he bring him personal number to you for comunication bit he never reach to you this people are miserable . Dont sign anything or pay anything to them.....

Long distance move

Terrible company. Had no idea that they were a broker. Contacted them in early May for a move schedule for the end of September. Paid the deposit and heard nothing else from them. Called everyday for a week leading up to my actually pickup date. The day before I was supposed to receive a call, and didn't get one. Called the day of the move and apparently the company that was responsible for the job was out of the office and would need to use the backup date. The morning of the backup date, I call again and now their saying the move needs to be done the next day. This is very inconvenient considering I have a lease that is ending and have to drive across the country to a different state. The only solution that is being offered is $150 off the moving price. I would not recommend this company to anyone. They have completely dropped the ball after receiving their brokerage fee and don't seem to care if you are actually serviced on time or not.

worst experience

Placed order on 5/25/23 after Nathan confirmed truck could do the pick up on 5/26/23 between 8 and noon. Truck didn't show. The truck came to move my elderly parents at 11:30 at night on 5/26 and left at 3:30am 5/27. This is not acceptable. They didn't have enough supplies and used $150 of my boxes that I had purchased. The driver said they would let me know the delivery date the next day. I never received any call. I called the company everyday asking for status and relayed what happened. Taylor said that we would get a discount and she would call me back. I haven't received any call back from Taylor. I got a call on a Friday 6/2/23 from the driver that it would be delivered on Saturday 6/3/23. They didn't come or call until Sunday. The truck didn't fit through the driveway so they charged an additional $75. They never asked about the width of the driveway or say anything about additional charges. We received 15 boxes, which was the correct count. However one of the boxes isn't ours.

Dishonest Business Practices

I had just retired last June and called to get an estimate to move from Texas to Ohio. I let them know upfront that I had not reached a final decision. I was told that I would need to actually hire them and pay the deposit to find out what the cost would be. If I decided to stay in Texas, I wouldn’t have a problem getting a refund, since they only service moves changing states. I paid the $840 deposit, trusting what Alan said. Three days later, I decided to cancel the service and get a refund since I was leaning towards remaining in Texas. I called and then sent an email to their support team as directed. Instead of giving me my money back, I was sent an email to contact them about their “Floating Reservation Program”. They then put my account on hold. After researching all options in Ohio and a few other states, a door opened for me to move to a different city in Texas. I called to cancel their service a second time and get a refund. I sent another email to the support team. They said they received my email and would get back with me. I waited a week and heard nothing. I sent another email. No response. I called and waited several minutes and finally gave up. I gave this company…

SCAM ALERT, BUYER BEWARE!!! Wow, I can't believe we fell for this. We are moving from PA to TN, and hired this company to relocate us. On our first call, we were told by the rep that we would be picked up on 12-6 or 12-7 and it would take 2 days to have our belongings moved into our new residence in TN... I asked her why it would take them 2 days to make a 10 hour trip, and she explained that with weigh stations, breaks, and trucking regulations they would need the two days... It is now 12/6 and we are being told that they will pick us up on 12/7 and that it could take up to 3 WEEKS for our belongings to make it to our new residence... After explaining that we were told it will take two days, they told us that we had 3 days to cancel the contract and that we will not be getting any sort of refund...

Absolute scam. Absolute scum.

DO NOT DO BUSINESS WITH THIS JOKE!

Don't do it!!!

My wife and I called nationwide to move us to another state. They asked us for our inventory and we gave it to them room by room plus storages items. They gave us a quote and they required 25% down, which was none refundable after 3 days. They called us a week later and asked if we had anything to add to our inventory. I tried to add 5 more large boxes and was told it would be an additional $1000. I couldn't believe it! I told them to to forget about adding anything. Then on the day to move, the mover came in to our home and began to tell us the boxes we had wasn't the the size they quoted, the canoe which they quoted earlier with exact size, was a problem. They said they would have to requote which came out to be an additional $2000 dollars, fired them on the spot and had to move ourselves plus no refund from them.

Don't do it!!!