Nationwide Moving and Storage LLC

As a veteran I am not satisfied with this organization. My first complaint...I did not realize Nationwide was going to sub contract the move until the driver showed up. Second, the driver assured me they would show up on the 15th. On the 15th they called and said they would be here on the 16th. Upon loading my stuff the driver said we went over our space by 280 cubic feet. However, they wanted double the amount quoted. First he said we had a total of 600 cubic feet then said it was 700 cubic feet. He was changing his mind from minute to minute. Our charge more than doubled. They also left a bunch of broken decorations and screws all over our driveway and we cleaned it up. We have called customer service and they were supposed to call us on Wed but no one has called us. I called customer service again and got only voice mail

Move size: 2 Bedroom Home Service cost: $5000

I will say this, my intake person really knows how to do her job, everything else was horrible. I paid for a binding quote, yet was charged almost double the amount quoted. I'd like Nationwide to pay back the overage, this is not a fair practice. A binding quote is a contract and Nationwide should abide by the quote.

I was told my move dates would be Saturday the 4th or at the latest Sunday the 5th; I called Thursday, Friday and Saturday only to be told, "we do not have an ETA yet, but will later this afternoon, we will call you then." Never once got a call back. I was never told that Nationwide was a broker (I now know for future moves to ask more questions). I felt like I was on hold for days.

When the actual movers finally came Monday morning and then increased my costs by double, I burst out in tears as people like myself are on a fixed income and are depending on that binding quote, especially in this current economy. It is disgusting how this company operates and then doesn't pick up the phone. It is disgusting how this company deceives you and is not straightforward about their operations. It is disgusting how this company does not lay out everything up front and those of us picking up the pieces after the fact are stuck.

I will never use Nationwide again and advise others not to as well.

Move size: 2 Bedroom Home Service cost: $6000

My experience has been the worst I have ever had with a moving company . I still don’t have my belongings and email and calling I get no answers as to where my belongings are. They use 3rd party carrier and carrier they do not use their own trucks. Customer service says we don’t know where it is but we have dispatch contact carrier and someone will call or email you back. It’s been 5 days and nothing. Email department says to call and also they are checking with dispatch. DO NOT USE this broker to move. I have paid $4000 so far and my belongings are missing.

Move size: 2 Bedroom Home Service cost: $4000

I will NEVER EVER EVER EVER refer this company to anyone. They sub contracted the job to a company called ABC movers and when they got there he literally tried to charge me double from the quote I originally got. Not only that he was rude to me kept trying to lower the price saying he will give me a good discount. They tell you one price and when they get there it's another. They also told me it was going to be delivered between 7 and 10 days. And it got there 19 days later. So we had to buy air mattresses and clothes (we have 3 kids) so we had to spend even more money. DO NOT GIVE THIS COMPANY YOUR BUSINESS YOU WILL HAVE A HORRIBLE EXPERIENCE.

Move size: 2 Bedroom Home Service cost: $4000

Do not hire this company. They are the epitome of bait and switch. They will give you a lowball estimate and then, at the last possible minute the real price will blow you away. The driver that showed up at my house the morning of the move said that (I’m quoting him) “99.7% of the time the price is more, much much more”. That’s a quote. My quote was originally for $9065. Then 5 days before the move, they went over everything with me and the price was now a bit over $15,000. (This is a full pack and unpack, long distance). I wasn’t pleased that the price went up but at least I felt like the damage had been done and now

I got the “real” price. When the movers got here yesterday they scoped out the place and called the office, nonchalantly, and the office quoted the price for the job. Remember, this is moving day. Unlike most of you, I have some flexibility and allowed myself some extra time to get acclimated to my new city. After waiting over an hour and figuring that they were going to try and squeeze me for an additional $5000, they came to me with the real price of just under $40,000! More than 4x the original quote and more than triple the agreed upon “final” price. They figure that they have you by the short hairs on moving day and you have no choice. I called another mover and they are here on very short notice for much less money. I can’t say anything that is negative enough about Nationwide. Don’t hire them. If you do, you will regret it

Move size: 3 Bedroom Home Service cost: $40000

Getting the original quote went well. Follow up questions were answered after several calls/emails. Was told by the main office that my move would take between 7-10 days. They forgot to tell me that would be after it sat in a warehouse for over three weeks. My move was from Oregon to North Carolina. My belongings were picked up on the date arranged (May 27)and the two guys that picked up were pleasant and did the job. This is when I found out the company didn't have to deliver for 30 days. I was told during original call that I could use a credit card and then later was told I could use Venmo. These movers would take neither. I had to make a last minute trip to a bank for a certified check which I could not get because I didn't have a bank account there. My daughter had to bail me out of this. These movers informed me they had two weeks to get it to NC. I had clothes, etc packed for a vacation I was leaving on July 24, so felt this would be ok but was hoping it would have been there by June 10. They also told me my belongings were going to a warehouse in LA. This driver gave me the phone number to this warehouse, who was supposed to call me within a few days to let me know when my stuff would move. After a week, I called and they just said they would contact me when it left but couldn't give me a time. Another week passed and I had to face the fact I wasn't gonna get my belongings in time for my vacation. I did not receive my belongings until July 7th. So the 10 days I thought I had booked became 40!!! This became a very stressful move. I believe the Nationwide main office was misleading, uncaring and nonresponsive to a fault and the companies they hire to actually move don't really care what you are told by Nationwide or when you get your stuff. My stress level was thru the roof during the time when I didn't really know where my personal belongings were or when I would see them again. The good part is that I did receive everything I packed and with no damage or items missing.

Move size: Partial Move Service cost: $2200

​ Do not use! They are a BROKER! Even If you give them every single item in your home (which we did), their quote and estimate WILL NOT be accurate. The moving company that they select for you will charge you more. They under estimated our move by HALF! They ask you when you want to move, but do not verbally tell you that it is highly advised to select a moving date TWO WEEKS before you actually move : "Note, that re-dispatching takes several days; this is why we strongly urge you to select a pick-up date which leaves you at least a two week cushion before you must vacate your home. This way if you need to have an alternate carrier dispatched you will have several weeks to reschedule a new pick-up date with an alternate carrier. ​ Last minute pick-up dates are highly discouraged for this reason; please plan for all scheduling contingencies and do not schedule your pick-up date on a date right before you need to vacate your home." So this company that wants to be a convenience to their customers #1. NEVER discloses the name of the local long distance motor carrier that they choose for your move to YOU! #2. Makes you "interview" the carrier by selecting a date two weeks ahead of time in case (obviously in ALL cases) the carrier bills you for more! We blindly trusted. And got screwed to tune of $12,000 over the estimated quote. We provided a VERY detailed list. When the moving company showed up on the day prior to us having to vacate and refusing to load a thing until we signed an updated contract with them, that's when we knew we were screwed! We found the fine print on Nationwide's contract the next day. The above quoted disclosure fell conveniently in the middle of their contract. We didn't know that they were Brokers and washed their hands of our move the moment the actual movers showed up. Please tell me who would plan to move two weeks in advance so that a refusal can be made?

Move size: 4+ Bedroom Home Service cost: $26000

I'll start with the good parts:

- Our stuff was picked up on the day we agreed on.

- We eventually received most of our stuff at our destination.

So if you don't care about when you get your stuff, clear communication, or paying extra at pick up time, this is the company for you.

Now the bad:

I'm not even sure where to start here. Every single interaction I had with Nationwide as well as the other moving company they hired was beyond poor. I'll just start from the beginning:

- On the phone, if you ask about any of the bad reviews on this website or any other, they will tell you that other less reputable companies have started using their name because of their "good reputation". Don't believe them. Everything I read on here 100% lined up with our entire experience.

- Their initial estimate & quote will intentionally be low to get you to commit. We only packed the things we agreed on (with less boxes than the quote) and were still charged $1000 more at pick up (more on that later).

- We never heard anything from the moving company they hired, until 20 minutes before pick up. We were told the moving company would call at least a day before to confirm the pick up day & time, since we had to provide a date range. This, of course, never happened, despite calling Nationwide in an attempt to get them to contact the moving company. They simply said there was nothing they could do if the moving company wouldn't pick up. This will be a theme for the entire move. We finally received a call from the moving company at 4:00 PM that they would be there in 20 minutes.

- The moving company tried to make us pay $200 extra dollars because we had 1 flight of stairs in our home, even though the Nationwide contract says that 1 flight of stairs is included. He eventually agreed to do it without the extra fee, but wasn't happy about it.

- When everything was loaded, we were told that we owed $1000 more because it filled up more space than what was in the original agreement. I don't fault the moving company for this, but Nationwide's lowball size estimate. We only had the items we agreed on, and we also had less boxes than the original quote. We had no choice but to pay this, but honestly we were expecting it based on all of the other reviews we read here.

- A week after our pickup, I called Nationwide just to see if there was a general estimate on when the delivery would be. They said they can't find out that information, and just gave me a number for the moving company. Of course no one ever answered that number, no matter how many times I tried calling it over the course of a week. Whenever I would talk to Nationwide about this, they still said there was nothing they could do. Through no effort of Nationwide, I was able to track down a handful of other numbers that were associated with the moving company, and one eventually replied only through text messages. After 2 weeks, they said our stuff was still sitting in their warehouse, and to expect an update 3 weeks after pickup. We never heard from the moving company again after this.

- Around 3 weeks after pick up, I got a call from another freight company that said they would be arriving the next day with our stuff. They were apparently hired by the moving company. When they did arrive, they demanded $100 more (cash only). They eventually agreed to the original price because I had the moving company contract that showed the amount due at delivery.

- There wasn't a single item in our delivery that wasn't damaged. Every single box (brand new from Uhaul) was crushed in some way. Every furniture item had significant damage. I wish this was an exaggeration, but it isn't. I haven't even attempted to contact Nationwide about the damage because I know there will be "nothing they can do about it".

- There were a few missing items. Fortunately they weren't of much value. The freight company said they were allowed to load their own truck, so the moving company was responsible for everything here. There was no divider between the next home's stuff on the truck. It was all literally just loose on the truck. They tried to bring in other boxes, but we told them they weren't ours. We also had to get on the truck and sort through the next home's stuff to find items of ours that ended up with theirs.

Needless to say, every single moment of this was pretty terrible. We were kind of expecting the worst with all of this, so in a way, it met our expectations. But I would absolutely never recommend this company, or any moving broker for that matter, to anyone.

Move size: 1 Bedroom Home Service cost: $4000

We hired the moving company Nationwide Moving & Storage LLC for a move from California to Georgia, when we spoke to the broker on May 11 we explained that we were flying to GA. on July 21 and needed our items and furniture to be delivered around July 22, broker told us that he will have our furniture pick up around July 9 or July 10 to get the closer date for delivery, we were quote $13000 but when it came to the day of the move they told us we had paid a total for the move $20000 for this move which included movers to load and unload. The Company showed up on July 10th to our 5 bedroom house with only 2 movers complaining to us they get paid only $130 at day and they were tired from working 12 hour days. They were moving very slowly & kept saying they had not slept, so we had our sons help them. After a few short hours they said they could not continue as they had only slept 2 hours the day before. Due to the the 2 Movers had to return the following day to complete the load. Today is 7/23 and we called to confirm the items were in Georgia and we were told very rudely that our items were still in California in a warehouse & the furniture will not be delivered for 2 more weeks. My entire household is now in Georgia which includes 4 kids with no furniture in our house, no fished, no pans, clothes etc. We have call several times today and spoke to different individuals & we continued to get the same response “there is nothing they can do, we will have to just wait” and they kept repeating “your first delivery date was July 22” with no explanation why our furniture was still in California. We asked to please relocate us to hotel until our furniture arrive and they denied any further help. As a last resort we found the # to the originally employee named Anthony who setup our original order and he said this was not standard process and he would get in contact with his Director. Unfortunately we are not getting the same story from anyone else who is working today. So now we sit in an empty house w/ kids without the resources we need to survive.

Move size: 4+ Bedroom Home Service cost: $20000

I contacted Nationwide with my move from San Antonio, Texas to Boynton Beach, Florida. I was not aware that they were a broker until I gave them a deposit and they sub all their moves.

I paid extra for the Platinum coverage too pack all of my Crystal. I was promised with extras that I had not too worry that a quality person would call me 3 too 5 days before my delivery. That never happened. Then they had this dreadful company in a Ryder truck supposed to be at my home at 8am and kept changing times and got there at 8pm on a Sunday and wanted cash, cashiers check or Zelle. I did not have the cash and the Zelle that I tried to sign on would not except until Monday.

Then they tried too bribe me with taking out insurance for $1500 or they refused to pack the Crystal. I was told by the Owner or manager of the company Express Delivery Pros that my delivery that was loaded on the 14th of August it would be a good chance I could receive it by the 20th or the Monday or Tuesday. It never happened and now going on 7 weeks I still have not received. They ran out of boxes, bubble wrap, moving blankets and my move was not that big. The light in the back of the truck was burned out so I pulled my partners car and pulled behind the truck and let the car run for about 5 hours so they could see. I have emailed Nationwide at least 20 times and have called them to speak with the owner of where is my delivery. No success. Then today I had Jacob from Nationwide that they do not have my furniture and I need to call the company that has my furniture. I keep texting and calling and she will not respond. When the movers were finished the night they moved me I had asked for a copy of my inventory sheet and was told they do not have one for me.

Maybe it’s time to do a class action suit if this is how a company does not stand behind their customers and to used these off the wall movers. And your all right Ciera is useless

Move size: Partial Move Service cost: $7000

Terrible company. Had no idea that they were a broker. Contacted them in early May for a move schedule for the end of September. Paid the deposit and heard nothing else from them. Called everyday for a week leading up to my actually pickup date. The day before I was supposed to receive a call, and didn't get one. Called the day of the move and apparently the company that was responsible for the job was out of the office and would need to use the backup date. The morning of the backup date, I call again and now their saying the move needs to be done the next day. This is very inconvenient considering I have a lease that is ending and have to drive across the country to a different state. The only solution that is being offered is $150 off the moving price. I would not recommend this company to anyone. They have completely dropped the ball after receiving their brokerage fee and don't seem to care if you are actually serviced on time or not.

Move size: 1 Bedroom Home Service cost: $2600

This broker is a scam. They literally check the boxes for moving scams. They low-balled the estimate in the beginning and continually increased the price, blaming us for the increases. They are fast, smooth talkers. They require cash payments and that payments be made before your stuff is moved. They charge by cubic feet and continually overestimate their measurement of your stuff. In the end my family was charged 4 times the amount of the initial estimate. It was a horrific experience.

Move size: 3 Bedroom Home Service cost: $7000

Was quoted a price, when movers arrived we were charged for them to walk up steps-even though was told on second floor. One bedroom apartment. Packed mirrors and pictures as advised, movers redid because wasn’t done correctly-extra charge. Rented a UHaul because of extra charges. Told be delivered within five days was three weeks. Slept and sit on floor and had to buy kitchen items to cook and eat with. Quoted $$2275 paid $2524+ tips. (Was given some credit for packing of pictures/mirrors because I was mad-the only reason) plus the added cost of the Uhaul.

Move size: 1 Bedroom Home Service cost: $2524

They under estimate your cubic feet in order to get your business. Don’t be fooled by “It won’t matter if you are a little off”, it will. Then once your hooked with the down payment, you are screwed. Our final price doubled, so I refused and loaded that extra on a uhaul myself. Then no one has contact info on their subcontractor. They show up late, under load the cubic footage and I had to get a second uhaul to mover items they left, even though they were listed. DON’T USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $7854

My wife and I called nationwide to move us to another state. They asked us for our inventory and we gave it to them room by room plus storages items. They gave us a quote and they required 25% down, which was none refundable after 3 days. They called us a week later and asked if we had anything to add to our inventory. I tried to add 5 more large boxes and was told it would be an additional $1000. I couldn't believe it! I told them to to forget about adding anything. Then on the day to move, the mover came in to our home and began to tell us the boxes we had wasn't the the size they quoted, the canoe which they quoted earlier with exact size, was a problem. They said they would have to requote which came out to be an additional $2000 dollars, fired them on the spot and had to move ourselves plus no refund from them.

Don't do it!!!

Move size: 3 Bedroom Home Service cost: $4300

SCAM ALERT, BUYER BEWARE!!! Wow, I can't believe we fell for this. We are moving from PA to TN, and hired this company to relocate us. On our first call, we were told by the rep that we would be picked up on 12-6 or 12-7 and it would take 2 days to have our belongings moved into our new residence in TN... I asked her why it would take them 2 days to make a 10 hour trip, and she explained that with weigh stations, breaks, and trucking regulations they would need the two days... It is now 12/6 and we are being told that they will pick us up on 12/7 and that it could take up to 3 WEEKS for our belongings to make it to our new residence... After explaining that we were told it will take two days, they told us that we had 3 days to cancel the contract and that we will not be getting any sort of refund...

Absolute scam. Absolute scum.

DO NOT DO BUSINESS WITH THIS JOKE!

Move size: 3 Bedroom Home Service cost: $5000

This company doesn’t even deserve 1 star! PLEASE, PLEASE do NOT use this company! They are scammers, and give you a great quote and a bunch of “discounts” upon the initial phone set up, but it goes downhill from there. We were originally quoted about $3800 for a move from California to Houston. After pick and delivery, they wanted to charge almost $9,000!!! And told us that if we didn’t pay, they would keep our items and deposit. Horrible customer service and company. I spoke with a lady named Ciara, and was on the phone with her over 2 hours measuring my items and sending pictures so they would give me an accurate quote. There were no additional items, and we actually took some items off the original quote, and the price was still doubled, plus! Please run away from this company! They also told us it would be a week for delivery, and it ended up being almost 30 days. Just awful!

Move size: 2 Bedroom Home Service cost: $9000

I had requested a quote from many companies for my cross country move. I received an email from Joseph Moore asking if I am still looking. In an attempt to not be rude I responded that I had booked someone with a great price. He then wrote back "What's the volume (cubic ft / lbs) that they have reserved for you Christina?

I'm sure we can provide a better quote for the same space."

Again, I responded giving him that information. All was fine until this point. This whole time he was quick to respond to me, at one point within a couple hours. Once I told him what the other company was quoting, I never heard another word from him. I am fine if they can't give me a better quote, I understand that but to not even respond to say that?? Talk about guaranteeing I never use them in any future move. If you don't even have the decency to respond to my email, then I don't want to give you my money. What's worse is I have now written him 2 more times, once to make sure he actually received my email (it happens) and once basically saying that based on the lack of response I'm assuming they can't beat the quote I have and I'm moving forward with the other company. STILL NOTHING. I find that extremely rude and any company who has people like that I'd rather not work with. I may not know how they are for an actual move but the first impression means a lot to most people and this was not a good one.

Move size: 4+ Bedroom Home Service cost: $3500

Ciera is knowledgeable, professional, personable and friendly. She is genuinely concerned with the client's needs and assists the client with a "smile" that can be felt over the phone. She assisted me with every question I had about the process and ensured her answers had given me the clarification I needed. Great job Ciera! Your natural ability to serve the client reflect credit upon yourself and Nationwide Moving & Storage. I truly appreciate all your help!

Read more at: https://www.mymovingreviews.com/movers/nationwide-moving-and-storage-6229#278072

Move size: 3 Bedroom Home Service cost: $10969

Took our deposit of $1400 and quoted a total of $4700 to move our small amount of furniture. Schedule to show up at 9am on a Friday. After all day of calling with no response, the movers finally showed up at 10PM. There were two guys that started talking in Russian when they came in. After a dramatic shaking of the head the leader said he needed an ADDITIONAL $4600 to move us, and it had to be cash. Our inventory was exactly what was there to pick up minus a. 60 tv that I moved myself. Customer service was no help that night. They spoke on the phone with the leader and after that conversation the two man crew refused to load anything and left. Theystated as they were leaving that this happens all the time with nationwide. When I asked for my deposit back to hire another company, I was told it was nonrefundable. Luckily I used an AMEX card to pay and they reversed the charges and refunded my money. Ciera seems to be the ring leader, but the whole company is corrupt and a total scam.

Move size: 3 Bedroom Home Service cost: $10000