National Relocation Van Lines

I did not know how the company was until I saw someone moving and I asked that person about the company and they said they were satisfied. But after I experienced the service myself I was very pleased with the two movers I had. They were careful with my items, they packed with care and once we got to the storage place, they got everything in, which I didn't think all my items will go in. They both packed everything so well and neat, and how I wanted it to go. So I would recommend them to my friends. And your price was cheaper than some of the other places I called. Just wanted to let you know I did went through the phone book first before I decided to hire your company, Just tell the two guys that help me that they were friendly, caring of my items, very professional and excellent customer service and always smiling. Thank you!

Service cost: $3541

I hired National to move my elderly mom from South Carolina to North Carolina.  They were two days late and we were sitting on pins and needles because we had lots of things to do before leaving SC, including the arranging of the closing.  Once they arrived, the fees were increased dramatically because my mom had more items than originally stated and they would not deliver them until we paid the balance in cash or with a cashier's check.  It was too late in the day to get either.  My moms things were taken to storage and, again, were promised on a certain day and were not delivered to North Carolina until 4 days later.  I understand that sometimes problems occur, but we met with delays on both ends of our move and my goal was to move my mom with as few hassles as possible.  The exact opposite happened!  I would not recommend this company.

Service cost: $2800

Don't believe a single positive review. These people are criminals. They tripled our quote after the moving truck drove away and demanded full payment before I could even check the evidence. They used 400 dollars of packing materials without my consent, violated the guaranteed dates we paid for, broke and lost items, and tried to EXTORT A BRIBE FROM US TO BREAK THE LAW. Every which way they tried to take us for more money, with made up fees and falsified information. And don't try to complain. Their customer service division DOESN'T EXIST and the addresses this company lists (linked to several DOT numbers) are APARTMENT COMPLEXES. I did a YOUTUBE series on my experience with this moving company. Please watch my videos! They explain the WHOLE story. I'm also fairly certain that these guys are linked to some kind of criminal organization. We've been in contact with a few different news stations and lawyers to look at our case and as soon as they start to dig for info, they stop taking our calls and end communication. Run away! Run far away!

Service cost: $7000

STAY AWAY if you want your furniture. The company refuses to deliver my furniture. They have had my furniture for 3 months and will not bring it to me. The contract stated they would pick it up from Bryson City , NC on August 6th and deliver to
Pensacola, Fl on August 14th. Instead it is in a warehouse in Charlotte, NC and they have told me they will NOT bring it until another load comes this way.They have taken over $1000.00 and will not return my money or even a phone call. Eric, Jessica, Amber.. no one! I have left 12 messages for Phyllis..no return call, EVER! The owner does not speak to customers. I have reported them to BBB and Dept of Transportation. They do not care that I have no furniture or bed. I trusted them!! I call them at least 2X a week They told me I could come get it from Charlotte, NC, but would not guarantee anyone would be there to open the warehouse and would not return ANY money. Essentially, I have paid them to steal my furniture..they have it and won't return it to me! PLEASE, PLEASE, PLEASE, save yourself sleepless nights.

Service cost: $1526

Con artists posing as moving brokers caused me medical harm and destroyed our things. This complaint is about White Horse A&S llc, aka National Relocation Van Lines, aka National Relocation Solutions (they clearly hide alternate identities to prevent customers from seeing complaints such as this - I'm complaining against White Horse, but they don't use that name, at all, they go by National Relocation to fool the customers). They scheduled a pick-up date of July 6, but did not arrive. When we called, they told us they would arrive on July 7, which was after the time we were contractually obligated to be out of the house. They scheduled a delivery of July 13, but did not arrive. When we called, they demanded $2,000 on top of the down-payment we had already made. We agreed because there was large medical equipment on board that I badly needed, and that we had only rationed about 2 weeks worth of medication since they promised a 1 week delivery. They knew about this beforehand, and were made aware of it again after this exchange, and they promised a delivery date of the 17th, which never arrived. Then they promised the 20th (the latest date contractually allowable). Still nothing. They then said that they had no idea there was a problem, despite the fact that we were calling nearly on a daily basis, and that our things would arrive on Aug 05. It's at that point I threatened to call the FBI, and then they offered a date of July 27th. Our things finally did arrive on July 27th, but not before several medical complications occurred, resulting in unnecessary suffering and medical procedures. Many of our things arrived broken, including both a couch and loveseat ($1,564), bunkbeds ($187), fridge ($899), and picture frames (negligible). There were also a variety of things missing, such as a traditional tea set I bought for my wife while I was working in Beijing in 2007-2008. When we complained, they directed us to some lackey complaint company called MovingClaims.net. This company has just as bad a reputation as National Relocation. The filing process with this company only takes into account damaged goods, not contract violations or anything else. Despite this, there were still significant delays, and we finally heard on Nov 17 that they were offering us $68. That's less than 1/1000 of what they actually owe us for the contract violations, resulting medical complications, and damaged items. So now we are forced to resort to hiring a lawyer. On top of all this, they violated several federal laws, including refusing to weigh/measure the shipment in front of us, increasing the non-binding price estimate by over 200%, and not providing a final bill of lading with full inventory of everything that was packed. This is not a real company, at all. They are a group of people scamming customers and holding their things hostage. We are now dedicated to taking them down, completely. Even if we never get our settlement, we will not stop until they close their operations entirely.

Service cost: $6000

Please do NOT use National Relocation Van Lines (aka Solutions) for your move! They will not return phone calls. They two men that picked up my stuff arrived very late in the day and yelled at each other in Russian the whole time. I was by myself and they split up so I couldn't watch or monitor what they were doing. They used $485 worth of packing material without my permission. They noted that EVERYTHING was scratched or damaged, which I didn't notice because they presented me with a stack of paperwork at 11 pm at night, I couldn't read their writing, and I just wanted them out of my house. The company charged me for 1600 cubic feet. When it was delivered, we measured and it was only 864 cubic feet. Even though we documented this with pictures (taken before unloading), witnesses, and even the drivers written agreement of our measurements, the company refused to reimburse us. Lastly, the driver Alex refused to deliver to my home, which was pure laziness and incompetence. In summary, National Relocation Vanlines overcharged me $4000 and cost me an additional $1100 in damages and storage rental. I was offered less than $100 in settlement.

Service cost: $9203