National Relocation Van Lines

If yu are a true sadist who likes the aggravation of working with totally incompetent people - this is your best choice! Our move was set for the day before closing - we had to be out - 1 hour before the set moving time - reserved three weeks before, time, got a call - 'the truck (note singular) broke down! can't do it until 4 days from now'. When I finally got to speak with someone after numerous voice mails, they offered NO solution, NO consideration, and still insisted on half down upon pickup, in addition to the deposit that they had already gotten. I immediately cancelled the credit card that they had on file, and demanded my deposit back - fine with them, as they did not seem to want the business. BAD NEWS, BAD NEWS, BAD NEWS - STAY AWAY!!

Service cost: $1800

NATIONAL RELOCATION VAN LINES PACKED UP ALL MY BELONGINGS ONTO THE TRUCK..ONLY TO TURN AROUND AND TAKE THEM OFF!! You are not reading that wrong. Run as fast as you can from this company. It has been the worst experience ever and they are 1000% to blame. I had 2 very reputable, national carriers come to my home for in home estimates and 1 local company. Each one gave me quotes within a few hundred pounds of each other..nothing at all that caused any extreme pricing differences in the estimates. Michael Alexander, the salesman for National Relocation Van Lines called several times throughout this process and asked me to send over the estimates so he could base his bid on theirs. He came back to me with a bid that literally said "THIS IS A BINDING ESTIMATE BASED ON AN ALLIED HOME ESTIMATE" and we spoke several times about his assurance that there was no way this dollar amount would change. Fast forward to moving week..could barely get a call or email committing our time from this guy. Finally day before, we get a confirmation that our move would be Saturday between 10am-2pm. 6:30pm that night they call to inform us that they will actually not be coming, and that they'll be there first thing Sunday morning instead. Sunday morning they arrive and Igor and I do a walk through. He informs me that I have way more than the 3 guys from completely separate companies that had come in before him had estimated and I should be prepared to pay a lot more than the quoted price. He decided he was going to call his boss to discuss. An hour and a half we played this game where they stood outside my back door while everyone went round and round about how apparently a binding contract means absolutely nothing to this company. Finally!! They agree, binding is binding. And yes, we will stick to the original price promised by Michael.  Who by the way has a full mail box conveniently for the last 24 hours and won't answer any 911 emails. They pack up 99% of the boxes in my house, and then we go the garage. 20 minutes later he walks in and asks me where he can unload all of my boxes because he's decided it's more than was estimated and I've made it clear I won't be taken advantage of..so they're quitting. He throws his backpack on and grabs his stuff and goes to walk out the door to unload all the boxes. And Phyllis, the "Customer Service Manager" who I call to discuss this situation with, agrees that it is totally his option to bail at this point. This company is the epitome of bait and switch. They rely on gametime decisions when they know that with your back against a wall you'll just be at a point where you'll just want it to get done. So you agree to the hundreds if not thousands extra to cover the move of whatever mystery items that have all of a sudden appeared in your home. Honestly it would be more pleasant to throw away every item in your home and buy new than to work with this company. It'd be cheaper too.   For days we called to follow up to get our refund they promised as they were walking out the door.  Not one single person answers the phone there.  And the hysterical part of this whole situation, is a month later, they are still trying to hold on to our deposit, which we will be fighting to the death to get back.  Michael, Phyllis, Igor and whatever shady owner of this companies name is..you will not stop hearing from us.  EVER.  Please take all of these negative reviews seriously.  These people are straight up con artists and thieves.  .

Service cost: $4596

My husband and I are in the process of moving to northern Virginia. Our moving company, National Relocation Van Lines, accepted our sizable deposit but did not show up as scheduled between 10 am -12 pm on Friday, Sept 18. One of the drivers called and said they would arrive between 5-6 pm and never arrived. After I called several time and left several voicemail, I finally got a call back at 6:45 pm. Our storage facility only allows incoming movers until 8 pm, so the move had to be postponed until the following morning. This caused my husband, an active reservist with the Navy (after 8 years of active duty), to miss a day of reserve duty. Since our items have been picked up on Saturday morning I have left more than 5 voicemail and sent 2 emails hoping to get some information pertaining to our move. They knew our goal was to have our items delivered today and said they would work with us and try to fulfill our timeline. I got in touch with an associate last night (Monday Sept 21) who told me "he has no idea when my things can be delivered." I was assured a representative from customer service would be in contact with me as soon as possible. Today I received another email saying he still has "no new information" pertaining to our delivery date. I was assured that I would receive a call from customer service by COB today to no avail. I tried to call this evening and waited on hold for more than an hour, and have left 2 additional messages without return call since that time. I have lost all faith in this relocation service and would caution anyone against employing their services. I am anxiously awaiting a professional response as to when I will receive my possessions.

Service cost: $3000

I would not even give them a star.They are licensed cheaters.I have a horrible experience with them.they will cheat you even before you know it.Luring with low quotes and later surprising you with a second quote which will be 100% more than your first quote.You will end up paying your hard earned money to 3 different companies and not one.STAY AWAY FROM THESE PEOPLE.They have completely ripped me off.I have made approximately 200 calls to them. But they never came to my rescue.DO NOT  HIRE THEM.eLSE YOU WILL END UP PAYING YOUR HARD EARNED MONEY, LOT OF STRESS AND TENSION WILL BE AN ADDED BONUS.

Service cost: $5000

Can't agree more with the other complaints. DO NOT USE THIS COMPANY!! They loaded on 9/11/2015 and I am still waiting. This was a 17 business day trip, now we are at now we are at 28 days!! The gentlemen who packed up were great..however, the rest has been a nightmare! They say we will call back, doesn't happen! I would pick up my belongings if I knew where they are. Michigan and now I heard Indiana. They will be compensating me 100% for the $2000 delivery charge!

Service cost: $4500

August 5, 2015 I contacted Derek from National Relocation Van Lines and discussed hiring his company. I sent him the dimensions of the storage unit where my belonging were being kept. I also sent him 20+ photographs of this unit, which I had taken during the packing of the storage unit.



August 6, 2015 Derek and I reviewed all the photos I had sent and he agreed that no boxing was required. The only two items which I asked be wrapped were a bathroom sink and a base to a coffee table, and Derek agreed. He sent me what he said was a final estimate for the move. He quoted me at 1000cf, which was 65cf less than another moving company who was given the exact same information as Derek



August 7, 2015 Derek e-mailed me the estimate and we reviewed it over the phone. I explained to him that I could not afford anything over the $3000 quoted in the estimate. I explained how I had bought a house with no heat, plumbing or electric and that the little money I had left was to cover those expenses. He assured me that his company was not a broker and that the price would remain the same. I had also told him that I had just been in the hospital with chest pain and was scheduled to have a cardiac cath after I moved. I explained how I had been homeless and how I needed things to go smoothly. Again, Derek reassured me that the quote was final and that I would have no problems. He even told me that my belongings would be insured for $47,000 in the event something did go wrong and that I had 30 days free storage.



August 11, 2015 I gave me friend $750 to deposit into his account and I paid National Relocation Van Lines via my friends debit card. The move was scheduled for August 26, 2015 and Derek told me to call him anytime if I needed to make any changes.



On or about August 20, 2015 I called Derek’s number every day for five days and left messages telling him I had the second deposit for him. I received no return phone calls.



August 25, 2015 I received a call from National Relocation Van Lines telling me they could not move me on the 26th, but rather the move would have to take place on the 29th of August. (this was a bit of a problem because my belongings were in Pennsylvania and my son had taken off work for the 26th and had to work that afternoon of the 29th)



August 28th, 2015 I called the dispatcher at National Relocation Van Lines to find out what time they were coming on the 29th. At that time the dispatcher told me that my son needed to have the second deposit to give the movers the following day. This was at 3:300pm Friday afternoon. I tried calling Derek again without response so I dialed the operator from his number and talked to Eric. He told me I could go to Wells Fargo Bank and made a deposit for $1125 directly into their account. So I ran out to the bank and deposited the money. I spoke to Eric a second time and he told me he received the deposit and everything was set for Saturdays move.



August 29, 2015 My son got to the storage unit at 10:00am. The movers got there about 10:45am. The movers told my son they had to repack everything in the storage unit. My son called me and put the movers on the phone. I told them that Derek and I had agreed that no packing needed to be done aside from the sin and coffee table. The mover and I argued back and forth. I told him that I would not pay to have anything boxed. He put my son back on the phone. My son stayed with the movers about an hour and a half before having to go to work. My son closed out the storage unit prior to leaving and told the movers he had to leave. My son tells me that the movers never asked him to sign a bill of laden.



Later that day the mover texted me saying that the truck was almost full and that my bill was now going to be $6500. He called a little while later and told me they could not fit three of my items in the truck and they were going to leave my belongings in the storage unit (the items were a lamp, a total gym, and something else) I told the mover they could not leave my things in the storage unit, that my son had closed it out. I told him they had to take my things. He said they would take care of it.



Beginning August 31, 2015 I telephones both Derek and Eric each over twenty times leaving them messages concerning what happened with the movers. I e-mailed them both as well …All without any response from either of them.



A week or two later I found another number for National Relocation Van Lines. I called them and got a hold of customer relations. They told me I should have called them earlier. I told them Derek had told me to call him. In any case the woman I spoke to told me she would look into things and get back to me. Six days went by without her getting back to me. I called again and got a different woman who told me exactly the same thing …and again I never heard from her. I called again and spoke to a supervisor, Phyllis. She too told me she would get back to me and never did. About a week later I called again, different woman, same response.



My belongings were supposed to be delivered September19, 2015. I called the dispatcher the day or two before and he put me through to customer service. The woman told me that Phyllis had dropped the price $300. I explained to this woman again all the happenings and Derek’s quote and that I did not have that kind of money. With each of the phone calls I had made to each of these woman, I explained how I was on disability and needed my disability supplies which they have. I explain how I had no heat, electric, or plumbing. I told them my service dog had been bitten by a copperhead and that I could not even use him at the time.



September 19, 2015 came and went without me getting my belongings back from National Relocation Van Lines.



I have since called numerous times, numerous extensions and no one is calling me back. I have had the news station ABC try to contact and get my things back from the movers. They are not returning their calls either.



I am left hear in a home which I cannot repair because the movers have all of my tools. I have none of the disability equipment I need. I am forced to purchase things which I already own but do not have because the movers have them. I have no winter clothes because the movers have them. I have no refrigerator because the movers have it. I can’t even put up curtains or ceiling fans to keep my heating costs down and control my arthritis, because the movers have everything. I am out of money and have nothing. I need your help, desperately.





Over the past few weeks I have contacted the Federal Motor Carrier Safety Administration, who has filed a hostage complaint with National Relocation Van Lines. I have contacted the Attorney general in Florida, Alan K. Schacht, who is trying to close this company down. I have contacted the Hallandale Police at the request of the Florida Attorney General. But the Hallandale Police refuse to help. I contacted the Chief of Police in Reading, PA who had been attempting to press charges against National Relocation Van Lines for fraud and theft by deception. However I just found out that the storage unit where I had my things stored before National Relocation Van Lines took my things, ends up being three blocks out of his jurisdiction. In addition, Russ Ptacek of ABC news, who has also been trying to get my things returned to me.



I spoke with National Relocation Van Lines a few days ago and they told me I could pick my things up for $1000. Two days later the price rose to $1500, and five minutes later rose again to $2000. The company is refusing to allow me to pick up my belongings until I send them another $2000 on top of the $2000 I already paid them. I offered to pay upon pick-up but there refuse to give me their address until I give them more money.

Service cost: $7500

I scheduled a move with this company from Alabama to Arizona with Ryan Williams for September 26, 2015. I was told that pick up was scheduled for Saturday, September 26, 2015 and that I would receive a call from dispatch informing me of the timeline days in advance before the scheduled pick up. No one ever called me, so I tried calling Ryan Williams personal number and the company number to find out what was going because nobody had called me to verify when they were coming to pick up my beginnings. His personal number was no longer in service and no one would answer the company number. I called over and over, but there was no response. I even had several people to call the numbers just to see if they would make contact with this company and no contact was made. I left messages for Ryan and dispatch to call me back and nothing ever happened. The day of pickup no one ever showed up. Sunday rolled around and they still never showed up. There was no contact made from this company to myself. This company is a fraud. Do not use them because they will steal your money without providing a service, then they lied by stating that I canceled my move the day before I was scheduled to leave Alabama. They not only robbed me I had to pay other movers to move my belongings into a local storage, so not only have I paid them I had to pay additional cost for new movers and a storage facility. Now I will be suing this company for the initial amount they stole from me, cost for new movers & storage, and for deformation because they lied about me cancelling my move, which I did not do.

Service cost: $2590

Do not believe the positive reviews on this site: they are fake.  National Relocation Van Lines isn't even their real name - its an alias.  They are actually called National Relocation Solutions, and they are HQ'd in Florida (even though they claim to be in Washington, Maryland, California, and Georgia).  This is not a real company.  This is what's known a a "rogue mover".  They pick-up your things, hold them hostage so that you pay huge fines, and then never actually delivery your things.  They just steal your stuff.  We've already filed charges against them.They arrived over 24 hours late, and once our things were on the truck told us the price would be over 300% the estimate.  They never offered to measure or weigh the load, and they never gave us the "right and responsibilities" pamphlet - both these actions are required by law.  Once they had our stuff, they began making demands for money, if they even answered their phones, at all.  They never called us, never responded to emails or voicemails, and were very difficult to contact.  When we finally filed complaints with the Department of Transportation and Federal Trade Commission, they stopped demanding money and simply refused to deliver our things.Again: This is NOT a real company.  They are a scam.  They operate under an alias and fake address because their real name and address has a long history of complaints and violation reports.  Do not be fooled! .

Service cost: $5793

I am writing this review to protect any other future non-expectant customers. No one signs a contract expecting to be told falsehoods, argued with, disrespected and strung along for a month. This is not how I like to be treated, nor how I wish other people to be treated.
This company has not delivered our items. They are beyond the contracted time. I have spoken to at least 10 other customers with similar problems with them. Customer service is essentially non-existent and I feel like I am getting nowhere with them.
Please do yourself, and potentially other people, a favor.. support an honest, legitimate company.
 .

Service cost: $6000

Moving experience would vary according to the moving company you happen to hire and in my case, my moving experience was not bad because I chose to hire this company. So far, they are the most professional, skilled, timely and fastest moving company I have hired or encountered in my life. It was important that my belongings would arrive our destination safe and sound, I clearly told them about this, which is they packed everything carefully and stacked them with care to make sure nothing was damaged – when we arrived and saw each of my things, the effort they put in taking good care of my things paid off. Good job! They really know how to please their clients! 
 
 
Dorota Nowak.

Service cost: $1898

They give you the wrong quote to get your business, Michael Alexander. Under estimating by a lot. Then tell you after all your stuff is on the truck how much you really owe them. The driver of the truck says it happens all the time. When we called Michael he said he would call us back and never did after numerous attempts. 10 messages. Show up late, 5 days late. The customer service department, will hang up on you and block your calls, like Phyllis. Would never recommend this company to any one.

Service cost: $6000

This company is a total sham..pretty sure any positive reviews are fake as well. They picked up my furniture on May 7th 2015 from North Carolina to be delivered in 17 business day to Texas and I have still not received it. Everytime I called they would tell me my furniture was about to be loaded on the truck.  Stupid me I fell for this for like 4 weeks straight. On our last call I asked to speak with mgr. named Phyllis and was told she would call me back.  She didn't and now they won't take my calls. Not sure if I will ever get my stuff and will likely have to get a lawyer and take them to court.   Funny how all the terrible reviews on every website are dead last no matter when they were written.   Moral of the story, pay a little extra and go with a national carrier.  .

Service cost: $1845

HORRIBLE, HORRIBLE HORRIBLE. If I could only reverse the decision to have used national relocation solutions. They BROKE my stuff, they Lost my things, and they dented my belongings and then then offered me a grand total of $66 for damages. RATS they are. They inflated the price from the original estimate from 4500 to 6700$. So many things were affected that I was deeply upset. I can't think of any company that I have ever hired that left me feeling as horrible as this company. I have tried to go thru the channels to challenge them, but seems that I have wasted lots of energy chasing after this rotten company.

Service cost: $6700

We were originally told that my stuff would be picked up on Wednesday and dropped off Saturday. My pickup window was the 29-30 and they said that they would be there between 12 and 4 on the 30th and at 4 we got a call saying they would pick up at 6 and then at 6:30 saying they would pick up the next day (past the window). We were told that we would get an officially delivery day at pickup and the drivers did not know it. We were then told that my stuff would not arrive until Monday or Tuesday. On Sunday we got the 24 hour notice call that my stuff would be here Monday (today). We sat around all day waiting and then after they avoided 4 of our calls, finally told us that the truck was redirected and my stuff will not arrive until Wednesday or Thursday (past the 1-7 day delivery window). There are tons of hidden fees (like $100 for every 75ft they have to walk and an extra $200 because we had too much stuff which they did not tell us) that are not disclosed when we booked them. This is the most unprofessional and incompetent company I have ever dealt with. I am sitting in an unfurnished apartment waiting for movers who cannot give me a delivery date. They will not compensate this move because they legally have 21 days to deliver. I cannot stress enough to never use this company it is my biggest regret. Unless you are okay with not knowing where your stuff is or when it will arrive.

Move size: Studio Service cost: $1700

We contracted this company to the move for our mother to her retirement home and they have her stuff and we can not get them to even return our calls for getting it delivered..  they have her stuff, over half payment, and will not return any calls or emails as to when she can get her belongings delivered..  it has been over 25 days and the confirmed delivery day has passed by a week and can not even talk to anyone as it just goes to voicemail..  will not return emails..  an empty hole..  stay away from this company unless you like trouble in your live and have stuff you never want to see again..   started with a low quote..  added 700.00 at pickup and we totally bad from there..   stay away from them they are a ripoff
 
Derek was our sells guy and Jessica was the account rep we were trying to work with..
 
 .

Service cost: $3500

We had a horrible experience with this company in 2016, and after holding our stuff hostage in Iowa we filed a criminal complaint with the FBI, then we finally got about half our stuff. After that I worked with an investigative reporter on this. While he was exploring the extent of the issue, I was modelling the organizational structure to find-out who was in charge of it all.

Come to find-out, the fraud movers are actually just throw-away companies all connected to the complaint organization. It's the complaint settlement company that coordinates them, shuts them down, reopens new ones under different names. I encountered them as National Relocation Van lines, but they used to be called National Relocation Solutions, and somehow they're also connected to a company called White Horse A&S LLC.

Nothing surprising about a bad company changing names. What was surprising was that the company they referred us to for filing complaints was called MovingClaims.net. if you look at the website for MovingClaims.net, it states that its owned by Networld Enterprises, who also owns MovingAid.net. Both MovingClaims and MovingAid have WHOIS website listings which are private through GoDaddy. It's an additional paid feature which lists either GoDaddy or "Domains by Proxy" as the domain owner. That means someone is trying to keep their association with both these sites a secret.

This is the information I shared with the reporter, word for word:

"Networld Enterprises is listed as a business consulting firm 100% owned by Levy Enterprises..
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResults/OfficerRegisteredAgentName/Levy%20Enterprises%20Inc/Page1

Levy Enterprises is owned by the Levy family, with the president being Eran Levy.
http://www.companies-florida.com/networld-enterprises-inc-16iqr/

Levy Enterprises are also operated by SGAR LLC (which is filed as Capital Investments Group of Miami LLC), D&G Berlantiny Investors LLC, and OBTT Investments.
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=OfficerRegisteredAgentName&directionType=PreviousList&searchNameOrder=LEVYENTERPRISESINC%20L150001647531&aggregateId=flal-l15000164753-8542d32b-f4c5-4165-aa12-fbd9c5bc79ef&searchTerm=Levy%20Enterprises%20Inc&listNameOrder=LEVYENTERPRISESINC%20L140001189212

Capital Investments Group of Miami and OBTT Investments both have filings authorized by Shahar Goldboim.

Both OBTT and D&G are owned by Moti Halfon
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=OfficerRegisteredAgentName&directionType=ForwardList&searchNameOrder=HALFONMOTI%20L150000538001&aggregateId=flal-l15000053800-4eca1d02-4d46-44a3-ab38-26246d8e9695&searchTerm=Halfon%20%20%20%20%20%20%20%20%20%20%20%20%20%20Michelle&listNameOrder=HALFONMOTI%20L140001723730

Ariel Reiter is also listed as a manger Capital Investments Group. He, and the Reiter family, own The Reiter Group LLC, which is listed as being owned by Amir Reiter.
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=OfficerRegisteredAgentName&directionType=Initial&searchNameOrder=REITERAMIR%20L080000958223&aggregateId=flal-l08000095822-18fbc100-c21c-4797-a3a4-c265f3194a92&searchTerm=Reiter%20%20%20%20%20%20%20%20%20%20%20%20%20%20Amir&listNameOrder=REITERAMIR%20L060000344472

The Reiters also own water product companies, as Ariel Reiter is the registered owner of Formtek Water Products, and Amir Reiter owns both Innovative Water Concepts and Earth Water LC, among other things.

Eran Levy, Shahar Goldboim, Moti Halfon, Ariel Reiter, and Amir Reiter all have an online presence.

If you want to get to the center of all this, that's your goal.".

Move size: 3 Bedroom Home Service cost: $10000