National Relocation Van Lines

I hired National to move my elderly mom from South Carolina to North Carolina.  They were two days late and we were sitting on pins and needles because we had lots of things to do before leaving SC, including the arranging of the closing.  Once they arrived, the fees were increased dramatically because my mom had more items than originally stated and they would not deliver them until we paid the balance in cash or with a cashier's check.  It was too late in the day to get either.  My moms things were taken to storage and, again, were promised on a certain day and were not delivered to North Carolina until 4 days later.  I understand that sometimes problems occur, but we met with delays on both ends of our move and my goal was to move my mom with as few hassles as possible.  The exact opposite happened!  I would not recommend this company.

Service cost: $2800

Worst Moving Company Ever a total scam! After I signed up for my move I decided I should look up some reviews on this company!  I found this website and was concerned after I read some of these reviews so I called Michael Alexander Back and questioned him directly about these negative reviews and he had an answer for everything.  I told him that my family has been through a lot and please tell me that you are trustworthy and will not screw us over.  I told him that if we had a great experience I would write a great review and if I did not I will tell everybody I could not to use this company!!  WELL HERE I AM MICHAEL YOU LYING SCUMBAG!!  My wife went room by room explaining exactly what we had including some industrial sewing machines that she gave him the measurements on and he totally under estimated our move.  It cost me double what he quoted and like other people have stated it is a total bait and switch!  Then they tell us the date they will deliver and then the day before we call and they say oh no it will not be tomorrow it will be 6 days later!  Here we are in our other house with no furniture sleeping on the floor and my son on the dog bed for a week and they did not even care!!   Once they get your money and load your stuff you are at their mercy!  Some of the furniture was damaged and I was so tired of dealing with these crooks I did not have it in me to fight about the damage!!  I am living up to my word Michael and writing my honest review about your company and horable lying service!!  I don't know how you sleep at night when you are able to lye to someone's face when they tell you not to screw them over because you have been through a rough time!!  What has this world come to??  I not only had to pay double for another company to get the rest of my stuff I also had to make two trips on my own with uhaul trucks 10 hr drives each way!!  Spend the extra money on a reputable national company because in the long run you are going to spend at least that much or more with these scumbags along with a lot of stress and headaches!!  by the way his original quote was $5200 and after they loaded the truck it was $8000.  That does not include having to pay another company $2600 to get the rest and two plane tickets and two uhaul rentals to get what he underestimated.  ALWAYS GO WITH A COMPANY THAT COMES OUT TO DO A VISUAL ESTIMATE.  THIS OVER THE PHONE CRAP IS JUST A BAIT AND SWITCH!  I feel bad for there drivers because this Michele guy sends them into these hostile situations every day with his Bait and switch tactics!  DO NOT USE THIS COMPANY!!RUN! Andy Winecoff.

Service cost: $8000

If yu are a true sadist who likes the aggravation of working with totally incompetent people - this is your best choice! Our move was set for the day before closing - we had to be out - 1 hour before the set moving time - reserved three weeks before, time, got a call - 'the truck (note singular) broke down! can't do it until 4 days from now'. When I finally got to speak with someone after numerous voice mails, they offered NO solution, NO consideration, and still insisted on half down upon pickup, in addition to the deposit that they had already gotten. I immediately cancelled the credit card that they had on file, and demanded my deposit back - fine with them, as they did not seem to want the business. BAD NEWS, BAD NEWS, BAD NEWS - STAY AWAY!!

Service cost: $1800

NATIONAL RELOCATION VAN LINES PACKED UP ALL MY BELONGINGS ONTO THE TRUCK..ONLY TO TURN AROUND AND TAKE THEM OFF!! You are not reading that wrong. Run as fast as you can from this company. It has been the worst experience ever and they are 1000% to blame. I had 2 very reputable, national carriers come to my home for in home estimates and 1 local company. Each one gave me quotes within a few hundred pounds of each other..nothing at all that caused any extreme pricing differences in the estimates. Michael Alexander, the salesman for National Relocation Van Lines called several times throughout this process and asked me to send over the estimates so he could base his bid on theirs. He came back to me with a bid that literally said "THIS IS A BINDING ESTIMATE BASED ON AN ALLIED HOME ESTIMATE" and we spoke several times about his assurance that there was no way this dollar amount would change. Fast forward to moving week..could barely get a call or email committing our time from this guy. Finally day before, we get a confirmation that our move would be Saturday between 10am-2pm. 6:30pm that night they call to inform us that they will actually not be coming, and that they'll be there first thing Sunday morning instead. Sunday morning they arrive and Igor and I do a walk through. He informs me that I have way more than the 3 guys from completely separate companies that had come in before him had estimated and I should be prepared to pay a lot more than the quoted price. He decided he was going to call his boss to discuss. An hour and a half we played this game where they stood outside my back door while everyone went round and round about how apparently a binding contract means absolutely nothing to this company. Finally!! They agree, binding is binding. And yes, we will stick to the original price promised by Michael.  Who by the way has a full mail box conveniently for the last 24 hours and won't answer any 911 emails. They pack up 99% of the boxes in my house, and then we go the garage. 20 minutes later he walks in and asks me where he can unload all of my boxes because he's decided it's more than was estimated and I've made it clear I won't be taken advantage of..so they're quitting. He throws his backpack on and grabs his stuff and goes to walk out the door to unload all the boxes. And Phyllis, the "Customer Service Manager" who I call to discuss this situation with, agrees that it is totally his option to bail at this point. This company is the epitome of bait and switch. They rely on gametime decisions when they know that with your back against a wall you'll just be at a point where you'll just want it to get done. So you agree to the hundreds if not thousands extra to cover the move of whatever mystery items that have all of a sudden appeared in your home. Honestly it would be more pleasant to throw away every item in your home and buy new than to work with this company. It'd be cheaper too.   For days we called to follow up to get our refund they promised as they were walking out the door.  Not one single person answers the phone there.  And the hysterical part of this whole situation, is a month later, they are still trying to hold on to our deposit, which we will be fighting to the death to get back.  Michael, Phyllis, Igor and whatever shady owner of this companies name is..you will not stop hearing from us.  EVER.  Please take all of these negative reviews seriously.  These people are straight up con artists and thieves.  .

Service cost: $4596

My husband and I are in the process of moving to northern Virginia. Our moving company, National Relocation Van Lines, accepted our sizable deposit but did not show up as scheduled between 10 am -12 pm on Friday, Sept 18. One of the drivers called and said they would arrive between 5-6 pm and never arrived. After I called several time and left several voicemail, I finally got a call back at 6:45 pm. Our storage facility only allows incoming movers until 8 pm, so the move had to be postponed until the following morning. This caused my husband, an active reservist with the Navy (after 8 years of active duty), to miss a day of reserve duty. Since our items have been picked up on Saturday morning I have left more than 5 voicemail and sent 2 emails hoping to get some information pertaining to our move. They knew our goal was to have our items delivered today and said they would work with us and try to fulfill our timeline. I got in touch with an associate last night (Monday Sept 21) who told me "he has no idea when my things can be delivered." I was assured a representative from customer service would be in contact with me as soon as possible. Today I received another email saying he still has "no new information" pertaining to our delivery date. I was assured that I would receive a call from customer service by COB today to no avail. I tried to call this evening and waited on hold for more than an hour, and have left 2 additional messages without return call since that time. I have lost all faith in this relocation service and would caution anyone against employing their services. I am anxiously awaiting a professional response as to when I will receive my possessions.

Service cost: $3000

I would not even give them a star.They are licensed cheaters.I have a horrible experience with them.they will cheat you even before you know it.Luring with low quotes and later surprising you with a second quote which will be 100% more than your first quote.You will end up paying your hard earned money to 3 different companies and not one.STAY AWAY FROM THESE PEOPLE.They have completely ripped me off.I have made approximately 200 calls to them. But they never came to my rescue.DO NOT  HIRE THEM.eLSE YOU WILL END UP PAYING YOUR HARD EARNED MONEY, LOT OF STRESS AND TENSION WILL BE AN ADDED BONUS.

Service cost: $5000

Do not believe the positive reviews on this site: they are fake.  National Relocation Van Lines isn't even their real name - its an alias.  They are actually called National Relocation Solutions, and they are HQ'd in Florida (even though they claim to be in Washington, Maryland, California, and Georgia).  This is not a real company.  This is what's known a a "rogue mover".  They pick-up your things, hold them hostage so that you pay huge fines, and then never actually delivery your things.  They just steal your stuff.  We've already filed charges against them.They arrived over 24 hours late, and once our things were on the truck told us the price would be over 300% the estimate.  They never offered to measure or weigh the load, and they never gave us the "right and responsibilities" pamphlet - both these actions are required by law.  Once they had our stuff, they began making demands for money, if they even answered their phones, at all.  They never called us, never responded to emails or voicemails, and were very difficult to contact.  When we finally filed complaints with the Department of Transportation and Federal Trade Commission, they stopped demanding money and simply refused to deliver our things.Again: This is NOT a real company.  They are a scam.  They operate under an alias and fake address because their real name and address has a long history of complaints and violation reports.  Do not be fooled! .

Service cost: $5793

I am writing this review to protect any other future non-expectant customers. No one signs a contract expecting to be told falsehoods, argued with, disrespected and strung along for a month. This is not how I like to be treated, nor how I wish other people to be treated.
This company has not delivered our items. They are beyond the contracted time. I have spoken to at least 10 other customers with similar problems with them. Customer service is essentially non-existent and I feel like I am getting nowhere with them.
Please do yourself, and potentially other people, a favor.. support an honest, legitimate company.
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Service cost: $6000

Moving experience would vary according to the moving company you happen to hire and in my case, my moving experience was not bad because I chose to hire this company. So far, they are the most professional, skilled, timely and fastest moving company I have hired or encountered in my life. It was important that my belongings would arrive our destination safe and sound, I clearly told them about this, which is they packed everything carefully and stacked them with care to make sure nothing was damaged – when we arrived and saw each of my things, the effort they put in taking good care of my things paid off. Good job! They really know how to please their clients! 
 
 
Dorota Nowak.

Service cost: $1898

They give you the wrong quote to get your business, Michael Alexander. Under estimating by a lot. Then tell you after all your stuff is on the truck how much you really owe them. The driver of the truck says it happens all the time. When we called Michael he said he would call us back and never did after numerous attempts. 10 messages. Show up late, 5 days late. The customer service department, will hang up on you and block your calls, like Phyllis. Would never recommend this company to any one.

Service cost: $6000

This company is a total sham..pretty sure any positive reviews are fake as well. They picked up my furniture on May 7th 2015 from North Carolina to be delivered in 17 business day to Texas and I have still not received it. Everytime I called they would tell me my furniture was about to be loaded on the truck.  Stupid me I fell for this for like 4 weeks straight. On our last call I asked to speak with mgr. named Phyllis and was told she would call me back.  She didn't and now they won't take my calls. Not sure if I will ever get my stuff and will likely have to get a lawyer and take them to court.   Funny how all the terrible reviews on every website are dead last no matter when they were written.   Moral of the story, pay a little extra and go with a national carrier.  .

Service cost: $1845

We were originally told that my stuff would be picked up on Wednesday and dropped off Saturday. My pickup window was the 29-30 and they said that they would be there between 12 and 4 on the 30th and at 4 we got a call saying they would pick up at 6 and then at 6:30 saying they would pick up the next day (past the window). We were told that we would get an officially delivery day at pickup and the drivers did not know it. We were then told that my stuff would not arrive until Monday or Tuesday. On Sunday we got the 24 hour notice call that my stuff would be here Monday (today). We sat around all day waiting and then after they avoided 4 of our calls, finally told us that the truck was redirected and my stuff will not arrive until Wednesday or Thursday (past the 1-7 day delivery window). There are tons of hidden fees (like $100 for every 75ft they have to walk and an extra $200 because we had too much stuff which they did not tell us) that are not disclosed when we booked them. This is the most unprofessional and incompetent company I have ever dealt with. I am sitting in an unfurnished apartment waiting for movers who cannot give me a delivery date. They will not compensate this move because they legally have 21 days to deliver. I cannot stress enough to never use this company it is my biggest regret. Unless you are okay with not knowing where your stuff is or when it will arrive.

Move size: Studio Service cost: $1700

We contracted this company to the move for our mother to her retirement home and they have her stuff and we can not get them to even return our calls for getting it delivered..  they have her stuff, over half payment, and will not return any calls or emails as to when she can get her belongings delivered..  it has been over 25 days and the confirmed delivery day has passed by a week and can not even talk to anyone as it just goes to voicemail..  will not return emails..  an empty hole..  stay away from this company unless you like trouble in your live and have stuff you never want to see again..   started with a low quote..  added 700.00 at pickup and we totally bad from there..   stay away from them they are a ripoff
 
Derek was our sells guy and Jessica was the account rep we were trying to work with..
 
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Service cost: $3500

We had a horrible experience with this company in 2016, and after holding our stuff hostage in Iowa we filed a criminal complaint with the FBI, then we finally got about half our stuff. After that I worked with an investigative reporter on this. While he was exploring the extent of the issue, I was modelling the organizational structure to find-out who was in charge of it all.

Come to find-out, the fraud movers are actually just throw-away companies all connected to the complaint organization. It's the complaint settlement company that coordinates them, shuts them down, reopens new ones under different names. I encountered them as National Relocation Van lines, but they used to be called National Relocation Solutions, and somehow they're also connected to a company called White Horse A&S LLC.

Nothing surprising about a bad company changing names. What was surprising was that the company they referred us to for filing complaints was called MovingClaims.net. if you look at the website for MovingClaims.net, it states that its owned by Networld Enterprises, who also owns MovingAid.net. Both MovingClaims and MovingAid have WHOIS website listings which are private through GoDaddy. It's an additional paid feature which lists either GoDaddy or "Domains by Proxy" as the domain owner. That means someone is trying to keep their association with both these sites a secret.

This is the information I shared with the reporter, word for word:

"Networld Enterprises is listed as a business consulting firm 100% owned by Levy Enterprises..
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResults/OfficerRegisteredAgentName/Levy%20Enterprises%20Inc/Page1

Levy Enterprises is owned by the Levy family, with the president being Eran Levy.
http://www.companies-florida.com/networld-enterprises-inc-16iqr/

Levy Enterprises are also operated by SGAR LLC (which is filed as Capital Investments Group of Miami LLC), D&G Berlantiny Investors LLC, and OBTT Investments.
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=OfficerRegisteredAgentName&directionType=PreviousList&searchNameOrder=LEVYENTERPRISESINC%20L150001647531&aggregateId=flal-l15000164753-8542d32b-f4c5-4165-aa12-fbd9c5bc79ef&searchTerm=Levy%20Enterprises%20Inc&listNameOrder=LEVYENTERPRISESINC%20L140001189212

Capital Investments Group of Miami and OBTT Investments both have filings authorized by Shahar Goldboim.

Both OBTT and D&G are owned by Moti Halfon
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=OfficerRegisteredAgentName&directionType=ForwardList&searchNameOrder=HALFONMOTI%20L150000538001&aggregateId=flal-l15000053800-4eca1d02-4d46-44a3-ab38-26246d8e9695&searchTerm=Halfon%20%20%20%20%20%20%20%20%20%20%20%20%20%20Michelle&listNameOrder=HALFONMOTI%20L140001723730

Ariel Reiter is also listed as a manger Capital Investments Group. He, and the Reiter family, own The Reiter Group LLC, which is listed as being owned by Amir Reiter.
http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=OfficerRegisteredAgentName&directionType=Initial&searchNameOrder=REITERAMIR%20L080000958223&aggregateId=flal-l08000095822-18fbc100-c21c-4797-a3a4-c265f3194a92&searchTerm=Reiter%20%20%20%20%20%20%20%20%20%20%20%20%20%20Amir&listNameOrder=REITERAMIR%20L060000344472

The Reiters also own water product companies, as Ariel Reiter is the registered owner of Formtek Water Products, and Amir Reiter owns both Innovative Water Concepts and Earth Water LC, among other things.

Eran Levy, Shahar Goldboim, Moti Halfon, Ariel Reiter, and Amir Reiter all have an online presence.

If you want to get to the center of all this, that's your goal.".

Move size: 3 Bedroom Home Service cost: $10000