National Moving Group

I had my house goods picked up near Phoeniix on Sept.17,2015.I was told that I should have it picked up 14 to 16 days early so it would be in Florida by the time I wanted it.Which I stated would be Oct.1.On Oct.1, I was told my truck would be arriving in 7-9 days.Today is the 7th day and I called to make sure it was coming this weekend.I have been told now that it hasn't even left Phoenix and they probably won't be here for another 7-14 days.This company is the absolute WORST! A warning to all---go with someone else. maybe after they read this,I won't see my stuff till Christmas.

Service cost: $3000

BUYER BEWARE!! In July 2015, I contracted with National Moving Group for a move from Nashville to Colorado. After doing some research into moving companies, it was in my opinion, that I would have been charged a much higher rate at the end of the move due to some vague items (didn't list the carrier moving our stuff or the storage facility, price could be based on weight or cubic feet) in the contract. I tried to cancel two weeks later and was told it was past the 72 hour cancellation time and I would lose my deposit. I was not aware of this ridiculous short term cancellation policy. It was in the contract, but in normal type in the middle of a long contract! None of the employees I talked to warned me of their ridiculous and unfair policy. In my opinion, they take advantage of consumers by not verbally mentioning the policy and probably get to keep a lot of deposits for very little work!! I did try to dispute the charge with my credit card company, but with no luck. The rep that I contracted with also used high pressure tactics to get me to sign a contract (said the price was heavily discounted and only good if I signed that day).

Service cost: $2571

If you want to be on edge then go with this company.
They are nice on the phone to get your business. Once you pay, the rate will change and no telling who will show up to move your things. They are brokers and work with movers all over the states. It is about the dollar. I had to wait days for all my items and they had someone else's things on the truck, so all of mine would not fit. Thus, I had to wait until another truck came this way. We were left without bed frames and mattresses; thus, we had to sleep on the floor of our new place. It was terrible! The movers damaged items and could care less! I lost a $375.00 lamp. It may not be a lot to you but I work hard for my money and choose to not throw it away. I lost big time going with this company and will never choose someone who cannot come and survey my items for an accurate moving cost. The amount went up four thousand! A total rip off!! I will never forget this moving experience-ever!

Service cost: $13

National Moving Group (broker) and Unique Moving and Storage (carrier / pick-up)
Problems in pick-up and delivery; unannounced change of carrier; promised return calls do not happen; no delivery schedule provided
We moved several times (within Europe, trans-Atlantic and in-State). This move was from Michigan to Utah - large house to large house. National Moving Group (NMG) offers moving broker services to ensure a smooth moving experience. NMG’s representative creates a very positive and trustworthy picture. Unfortunately that was about as positive as it gets. Once the contracts were signed and we paid NMG we had to deal with other people and NMG in general did a huge step backwards – directing us to communicate with the subcontracted carrier directly. As soon as we signed the papers with the carrier, NMG was legally out of the picture and we didn’t receive any service in terms of “a smooth moving experience”: When signing the contract with National Moving Group (NMG) we were told: - the move would take around 2 weeks (around June 26th) - executing carrier company to be Olympia Relocation (A BBB) - representative would review item list shortly before pickup - packing/loading on 2 days due to size of move A representative called a few days before the set moving date to confirm final packing list. Many very large furniture items were sold and taken off the list. The moving price dropped only marginally - explained as the quote being based on a certain volume/weight tier and the item reduction not being substantial enough (a 7 seat patio wicker furniture combo plus a full 8 seat metal patio table/chair set ??).

The carrier called on Wednesday, 1 day before originally planned start date for packing/pick-up (Thursday), to "confirm" they would pick-up on June 12 (Friday). One day only for packing and loading. Carrier did not follow the discussed 2 days (packing and loading). Our explanation about the size of the move was ignored - no attempt made to have packers coming on Thursday as confirmed by NMG. Calling NMG did not result in any resolution of the situation - "this is a carrier matter" we were told. The carrier that showed up on Friday was not the announced Olympia Relocation, IL (A rating with BBB) but Unique Moving and Storage, OH (UMS). UMS is listed with only 1 motor unit and 1 driver (D rating with BBB). No information on carrier change was provided by NMG. No chance to review carrier and react on bad ratings. This feels a lot like a Bait and Switch tactic! UMS turned up with one small rental truck explaining that another truck would follow. Now we learned that the goods would go to a warehouse to be reloaded to a bigger truck. Again – at this point we were out of options since we had to get everything packed and going on that day. NMG did not state that the moving goods would be brought to the carriers warehouse to be unloaded, stored and reloaded to a different container/truck. Due to increased possibility of damages and lost items this is something we’d have never agreed to. A few items were added at walk-through. Definitely not more than what the original quote volume was. Price increased significantly (no saying of the prior described volume/weight tier) over original quoted value. We called NMG - answer: "this is reasonable" and we should pay. Driving price up when we were at point of no return did not leave us without options. 3 people from UMS struggled to pack and load in one day - requiring a significant amount of help from our side until about 1.30am on Saturday morning. Wife fetched food and drinks to keep crew motivated.

Upon unpacking we had to realize that the packers did not use any care with our items:
- Drawers were simply turned over and emptied in boxes (e.g. silverware)
- Wardrobe boxes (we paid high price for specific boxes) did not have hangers and all clothes were just dumped in
- Heavy items were thrown into boxes with glass items already packed
- Motorcycles not protected
Upon finishing packing UMS asked me to fill in the earliest date for delivery. I stated 6/16 when I would arrive in Utah. UMS did not explain that this date would set the day 1 for their delivery window.
Multiple calls (sometimes 3 or 4 a day) to NMG and Carrier between 6/16 and 6/30 in order to receive delivery date/window. NMG pretty much returned no call - even though they always promised to investigate and call back in a few minutes or by the end of the day – it did not happen ! We contacted the carrier UMS directly - very nasty attitude towards us and at some point they plainly stated that they would have 17-21 business days (that is 3.5 to 4.5 calendar weeks) after the set date for earliest delivery. Originally stated by NMG: 2 weeks ! Pressuring NMG dispatch they finally confirm that this indeed is according to their contract with UMS. It appears that NMG purposely provided wrong information. A delivery window was finally provided on June 30 - stating July 9 through 13 (4 to 4.5 calendar weeks after pick-up). Reason provided was overwhelmed trucks due to peak season and that UMS at that point was trying to find a driver ! No resolution when we requested expediting of shipment.
The contact to the driver of the delivering truck was provided on 7/6 – delivery happened on 7/9. The actual carrier executing the transport was LV Moving – another carrier. Neither NMG nor UMS ever stated that UMS would outsource to another company – however – since UMS apparently does not own trucks and drivers this was to be expected. Experience with LV Moving see below.
We had many broken and damaged items. Luckily most higher value items made it OK or we could repair them. As for our precious motorcycles, they were loaded without care. Handlebar ends were used to anchor the bikes in the truck – chrome all scratched. A seat had a nice hole in it – the bikes were not at all crated or protected with padding. Someone just put a piece of cardboard over them. One kickstand was bent backwards. To protect the bikes in case they would fall someone put one of our bed-mattresses under it (mattress not wrapped in plastics or so – all dirty upon arrival (luckily it was a spare one). An air-hockey table was disassembled but only protected with a little cardboard. Most plastic parts (goals, corners, etc.) were broken. The feet of the table were broken and I needed to build metal braces to reassemble the table. A broken fish tank (brilliant idea to put it in a box with no indication of “glass / handle with care”, many broken smaller items and the need to get all suits and shirts (they were just dumped into boxes) cleaned and ironed are just some of the other issues. Many boxes seemed to have gotten wet and some metal items showed rust on them – apparently our stuff had been sitting outside or in a very humid environment for quite some time.
Services provided from NMG and UMS were lousy – no help to solve issues. Contracting NMG as a broker to “help organizing a smooth move” was actually the first step to creating the worst moving experience ever.
LV Moving (actual carrier executing the transport)
Tim from LV Moving actually turned out to be a very good guy and he provided the positive service we expected. Tim turned up exactly at the time he had told us before. In addition to the 2 drivers 3 other local guys showed up for unloading. Tim was concerned since when he was loading he saw a lot of damaged boxes. The guys unpacked and tested electronics (TV, etc) to make sure they were undamaged and we opened several boxes to check on damages. These guys were extremely friendly and worked great. They got everything in the house – no damages to walls, floors, etc. – re-assembled furniture (as far as they could because several hardware items were missing), and even took away a lot of the empty boxes. This crew was just great – unfortunately the damage was already done by Unique Moving and Storage’ lousy group – nothing Tim and his guys could change.

Service cost: $11000

My whole family decided to move from Rockville, MD because our family business was no longer doing well. Denver, Colorado was our destination, with a promise for a larger profit margin. We lived in a two family setting and needed a mover who could handle all our things. I was tasked to search for a really good mover and after a number of enquiries here and there as well as a careful search online, National Moving Group seemed to be the best option for us, and thankfully I was not wrong. Our collaboration with their moving crew including the foreman was excellent. I loved how they treated my parents and I think that with such quality service, these guys will always stand out as the movers of choice for many people in Maryland and the country as a whole.

Service cost: $3150

Initially, I though the act of relocation was one boring and tedious one. Two of my close neighbours had moved out and I saw how they were stressed during the whole thing. I was not willing to go through the same experience but it seemed there was no way out. Having been given a transfer to move to Alabama, all I could do was to follow the orders. Having no option left, I went in search of the ideal relocation company. I came across National Moving Group and they were willing enough to offer me assistance. I hired them out and they did a commendable job. I wouldn’t mind giving them yet another chance of working for me.

Service cost: $2700

LESS THAN 1 STAR! DON'T - DO NOT - hire these people! (First, don't you find it strange that there's a positive review almost every day..PLANTED!) They are NOT the actual movers! This company hires sub-contractors and they don't care what kind of companies they hire to handle your stuff. I hired National Moving Group to move my elderly mom and dad across 4 states, 1600 miles.They assured me that mom and dad would have NO STRESS but that was just the start of the empty promises! They quoted a price per pound for the household things but then many more things were added to this bill which ended up being astronomical. Then they hired JT Express Movers out of Missouri and THEN is when the real nightmare began! This guy happens to own a truck, that's about the only positive thing I can say. The SECOND he arrived at my mom's house he asked them for $500 and she said no, he negotiated $300! When she called me, I called National Moving who got JT's boss on the line and he outright denied it! After the phone call, he gave mom her money back! He and his son did not wrap things, combined several rooms into one box, broke countless items and damaged even more! I have dozens of photos to prove it. When my mom called me with concerns about the packing/attitude/truck/promptness etc. we decided to keep our mouths shut till the truck arrived at its destination, since these guys are just the type to hold your stuff hostage! I stopped payment on the credit card payment to both but they weaseled out of it. A $3500 estimated move became $10,500 in total when it was all said and done! National Moving Group is a HUGE rip off! Cut out the middle man! Hire some REPUTABLE movers yourself!

Service cost: $3500

During my last move, I was not really on a budget but I was delighted that National Moving Group allowed me to save some bucks! They handled everything that came their way in a professional and prompt manner. The crew did absolutely everything without any complains and gave me a peace of mind that is so rare during such a time. These guys are very dependable professional movers! They handled everything that came their way in a professional and prompt manner. I like them and would recommend them anytime!

Service cost: $2800

I am just but a casual labourer. I cannot say that I have so much to offer to service providers. That is why I always opt for the cost effective options. When I wanted a relocation service provider, I went to National Moving Group. Given their quotes, I did not expect anything much more than average services. I was all wrong because it turned out to something different. They were so good and effective in their relocation. In terms of service delivery, they were timely and that thrilled me. There is no doubt that I am going for them next time when in need of relocation services.

Service cost: $2100