National Moving Group

They were awesome and super helpful until we paid the deposit, They pulled the same low estimate scam everyone else is talking about, they still charged me 200 dollars for wrapping the couch when I told them to leave the "extra". The sub contractor they sent actually wanted to take the pillows off my couch put them in wardrobe boxes and charge me 25 dollars for the box, 35 to pack it and then add cubic feet to the move. I spoke to National and they said they would take care of it since my estimate was for pounds. I don't even think they called, I have called 4 times with a promise of a manger calling me back. Nothing. I was then given less than 24 hours notice for delivery, the window was 12-4 pm it is now 8 pm with no show yet. I am in the military and move often and I can say with absolute confidence that this is the either a scam or the worst moving company in existence. STAY AWAY FROM NATIONAL MOVING GROUP, USE A REPUTABLE COMPANY.

Note the cost of my move is only this low because I had them leave about half my boxes behind. Luckily I had another option.

Service cost: $1899

WORST MOVING EXPERIENCE WE'VE EVER HAD!!
This company took our money and treated our furniture horribly! Our coffee table, sofa table, nightstand, lingerie chest, and dining room table all came in with damage. In addition, our clothes, iComfort bed, pillows, blankets, and outdoor cushions were all water soaked and moldy. Any glass items we had (vases, picture frames, etc..) were either chipped or broken. After posting a previous review on their website, Frank called, (Now I hear from him) and he offered me $50 to remove my review. He promised to help resolve our issues with all the damages they did, but I never heard from Frank again. Maybe it's because I refused to remove my review. Very unprofessional company with employees that cannot be trusted.

Service cost: $10000

I started the moving experience with low expectations, having not moved before and hearing other peoples' moving company disasters. National Moving Group was awesome. They were straightforward right from the beginning and the customer service was excellent. They were honest, professional and inexpensive and really took pride in their work. We packed our own items but when the guys came to pick it up they added extra padding and worked hard to make the process super simple and easy! Same goes for the delivery! No hidden costs, very open and honest!!

Service cost: $2229

When I contracted national moving group I was very worried about them servicing my move, due to seeing some other reviews online that were bad, and then the other companies trying to obtain my business it was so hard making a choice. After Greg assured me that he would do a good job and promised me everything was going to go as planned I decided to stay with national moving. I am very happy I did the move went very well and it was also affordable. Don't let other reviews steer you away. Call Greg at national moving.

Service cost: $3300

This company tells you everything they want to you hear and believe. However, quite the different story when things go terribly wrong and they do not stand behind the client. The contractor used a third party that was as crooked as could be. All of my wood furniture was damaged to some degree and some things were broken even though they were packed solid. Then upon delivery, they would not bring the truck to the apt and did not offer to carry one piece of furniture, etc. up to my apt. What a disaster. DO NOT USE THIS COMPANY!

Move size: Partial Move Service cost: $3400

National Moving Group did not refund my initial down payment after I cancelled the service but they should have because they agreed to extend the cancellation policy and I cancelled several days prior to the cancellation date.
After talking with David Brown who is a sales representative for National Moving Group for a couple of months, I agreed to go with their service for a long distance move. I explained in detail in advance that we would need an extension on the cancellation agreement prior to the contract and David said he received approval from the owner and put it in writing that we had until March 21, 2017 instead of the usual 72 hours. I agreed and paid a down payment based on this agreement, then on March 19th, and again on March 20th, and 21st I cancelled the agreement within the allotted time frame and requested a refund. David did not return any of the 5 emails or the phone call, but I did receive an email from the owner of the company denying my refund stating that I only had 72 hours instead of the agreed upon extension. I have now spent an exorbitant amount of time trying to receive the refund but we agreed upon it in advance.
I have had subsequent conversations with National Moving Group since and they have been rude and untruthful. David Brown lied to me during the initial contract negotiation and he then later came clean and admitted that he lied. Since he admitted the lie and agreed to extend the cancellation policy from 72 hours through March 21st I went ahead and decided to work with this company and the proceeded to provide a very competitive quote and gave me $500 off the price of the move. Subsequently, after numerous emails and phone calls I’ve received conflicting information and they have proven to be, in my opinion, a very deceptive company that practices deceptive business practices. Ultimately, on March 22, 2017 Frank Anthony (company owner) emailed me and said that Todd, the dispatch manager will handle my refund, then Todd called and said he won’t honor the refund. Todd said that Frank is not accountable to what he said because he is so busy he can't be responsible to know what every contract says, in fact, Todd said that National Moving Group handles 200 moves a week. With that kind of business, I don’t see how they have time to give me such a hard time with the refund of the deposit.
Conclusion: They offered me a service, said I could cancel and receive a refund within an allotted amount of time, then refused to process the refund even though I cancelled several days before the deadline. My opinion is that this company cannot be trusted at all, they are not truthful, and they practice deceptive sales practices.

Move size: 4 Bedroom Home Service cost: $6800

I did not plan to call any moving company for my move but I realized that there were things I could not do alone so I had to look for a good moving firm. As I tried to get some quotes on moving companies, I came about this company which I particularly liked because of their price and profile. I told them the little stuff I needed their help in packing and loading and that I will take care of the rest but these guys insisted on doing everything. I have not seen a moving company as nice as this and that is why I give recommendation for this company. This moving company sent out young and energetic boys to my house and I was afraid that they will be inexperienced movers. Even though I did not know yet whether they were or not but I must recommend them for their competence and great work done.

Service cost: $2100

This was the first time set up a move, moving half way across the country. I was reached out by Tom, he seemed very geuwine and had my best interest at heart, and that is why I stuck with him. When it came to receiving payment he could be reached any hour of the day. About 2 weeks later I needed to make a change/cancellation he could not be reached. The reason for the cancellation was because the company I started to work for was paying for the entire move and I was not aware, but you had to go through there moving services. When I needed Tom he never returned any of my text or calls. My travel counselor through the company stated that national moving group should of been aware that if you were moving due to work the company may cover the moving expenses. I felt very taken advantage of in the situation. I put down $542. It took 5 days to get a response back from customer service, when I could not reach Tom. When disputed the charge with my bank they quickly responded. Overall I'm going to say understand your contract and what you are getting into and do not be persuaded. That is there job. In the end I was giving 30% back but I really feel un easy about the situation and would never recommend this company. 30% is nothing when they will keep $382 of your money and still fill that space in the truck that you canceled. My move was 2/27. Tom told me if I ever needed to change my dates it would not be a problem, so if I can change my dates with ease there would still be a possibility you would have empty space on a truck whether I cancel or move dates. Again I'm easy about the situation.

Service cost: $1340

Drivers were not on time for the pickup of my belongs… lied to me multiple times and National Moving was zero help with the situation

I was told my move would be done with NMG trucks (it was
not), additionally the help line is a voicemail of some guy
who doesn't have any communication with your actual drivers

I did not receive my belongings until about 2 weeks after my delivery date… every time I called for an update they just kept saying "I don't know"

You are supposed to get an advance window of when your stuff will be dropped off… I got a call at 1:00 on a Saturday that they would arrive at 10:00am the following Sunday morning, they arrived at 6:00am and were mad at me when I
wasn't awake and ready for them to come in

When the driver showed up to drop off my stuff he said I had to pay him an extra $250 dollars if I wanted it… the number of flights included in the NMG contract and the one on his form (he was a brokered company) were different

The company broke one of my bookshelves and lost a nightstand

Moral of the story… it was a nightmare and I would suggest anyone but National Moving.

Service cost: $2300