Mubers Moving

THE SITE NO LONGER EXISTS. I cannot believe this is happening. It's been 41 days since I booked Mubers Moving Corp, and I have no idea where all my life belongings are located. I was swayed by Nicole as well with what seemed a competitive binding estimate and unfortunately chose this company for my last minute move across country. I was quoted $1335 but was made to pay $1170 (65% of the new price) after they finished loading. I asked the mover about an estimated delivery date but was told to contact the company. THEN all the disturbing problems started. None of my e-mails or phone calls have been followed up to date. When I was able to get through by phone, I was given various excuses that the driver couldn't be reached or their system was down. The other time when I was told that I would be followed up with in 20 minutes to an hour, I have also NEVER been called back. My calls have been screened as well -a family member got through the same morning/right after I was unable to get through several times. Once Nicole realized I was listening in on the conference call, she hung up the call.

Move size: Studio Service cost: $1800

This is by far the worst moving company that exists. They first quoted me a "fixed" price for all the items I was moving,promising me I "wouldn't be charged for a penny more"(their exact words) when the movers came and loaded everything into the truck they charged $500 more than the actual amount. Once they took our stuff and the money they wouldn't answer my calls, or emails, after I threatened to take them to court they said our stuff would be delivered a week after. All my stuff arrived shattered and boxes torn. They arrived in a different truck delivering my stuff by a whole different company. Whatever you do, don't go with Mubers moving. They are all crooks: Xavier,John, Nicole, and Jeanette.

Move size: 1 Bedroom Home Service cost: $1900

Having been burnt by a bad moving company before I entered into the process of moving my daughter from Yonkers to Orlando with some trepidation.  My fears have been put to rest by Mubers.  The move went off without a hitch.  Greg was up front about everything and he and his people did everything that they said they would do and a little more.  There were no surprise extras added onto the quote, they showed up when they said that they would and delivered my daughters belongings with care.  

It is relieving to see such an honest and trustworthy company in an industry that is plagued by dishonest companies.  I highly recommend that you consider giving Greg and Mubers consideration for your move.  

Glenn Graham
Oswego, NY.

Move size: Studio Service cost: $1300

This is the WORST MOVING COMPANY !
When moving from NJ to FL, one criminal company - "Mubers Moving Corp." US DOT # 2893157 resold my order to these criminal elements - "Citi Movers LLC." US DOT #002840752.
Absolutely every piece of furniture is broken or badly scratched.
Repair will cost a lot of money! Many cardboard boxes are broken, opened .. Of the boxes, things disappeared.
Most of my things are not delivered at all (just kidnapped)!
Representatives of this company do not pay attention to calls. Promising to call back, do not call back. Total damage - many tens of thousands of dollars (more than $50,000) .This, only at first glance ..
Because, of their lack of professionalism, their desire to work (they forgot my things in the warehouse), I was forced to rent Penske truck - 16 feet (additionally !, and for my money!) And myself to deliver found in stock in FL !!
Total robbery + $2,000.

If someone came to my cardboard box with various things (bank documents, bills, bank checks in my name, etc.), please inform me and return for a remuneration please.
Among other things, there are photographs and documents of my deceased parents..

Mark 347 219-1143.

Move size: 4 Bedroom Home Service cost: $8000

UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY!

I used them recently to move from NYC to VA and they were incredibly disorganized and unprofessional. After they picked up my stuff I had to call them multiple times in order to even begin to get a time frame for when they would drop it off. I called at least 5 times and each time they pushed the time frame later and later, even though the original quote said they would drop it off within 5 business days.

Several weeks later they showed up at my new house completely unannounced! No call, no email, no text, absolutely no heads up whatsoever.

They were very lucky I happened to be home that morning, but it was a very rude awakening to be woken up by the movers pounding on the door. After I let them in they they then told me I had to pay via Venmo. That's right - they DO NOT ACCEPT CREDIT CARDS OR PERSONAL CHECKS - only venmo or cash. It was EXTREMELY SHADY AND UNPROFESSIONAL. They also lost one of my pieces of furniture.

I have contacted them a dozen times about a refund and they always give me the run around. The person who can authorize refunds apparently only works for one hour every morning. Again, extremely unprofessional. DO NOT USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $1200

Do not use Mubers Moving, particularly for long distance moves.
Mubers moved me from New Jersey to Florida. It has been over a month and I still don’t have a bed to sleep on.

I made the mistake of falling for Nicole’s (sales rep) seemingly great and quick communication in the beginning and the reasonable price quote. All of that changed after the movers picked up my belongings. After pickup, I strongly suspect Nicole started to screen my calls since I was only able to get a response from her through texts. The only time I was able to speak with her on the phone was when I used a different phone number to call.

The move cost almost two times what I was quoted, despite mentioning the dimensions of all my belongings when getting the quote. I would have accepted that had I received my belongings on time and undamaged (or at all, in the case of my missing furniture).

Mubers drastically underestimated the amount of time for delivery. I had been told 7-10 days for delivery, which was on the longer end for moving estimates I received. I figured that meant this estimate was reasonable and that they would actually deliver within the timeframe. Nicole had not mentioned that this was 7-10 business days, and their contract did not state so either. Despite the already long delivery time estimate, Mubers managed to take even longer, avoiding my inquiry calls regarding when I could expect delivery. Nicole would only text and promised several false dates. Like other reviewers have mentioned, the reason given for the delayed delivery was the truck breaking down (two times for my move per their driver). This seems like something that happens consistently with Mubers.

Mubers finally delivered after 3 weeks of picking up my things, with just one mover. I will give it to Larry (the driver/mover) that he was able to handle moving everything inside himself and was professional and courteous. The move, however, would have been a lot faster if they had provided a second person. Perhaps saving on costs and sending one mover is the reason they are greatly behind schedule.

I had just one piece of furniture that Mubers disassembled and I needed reassembled – my bed frame. Reassembly was not possible, however, because Mubers lost the 12 steel slats of my platform bed. Again, I was not able to reach Nicole or anyone at Mubers by phone. Nicole had once again chosen to text, citing that she had bad phone signal, and promised to look for my bed frame slats first thing in the morning or send me replacements. Just like trying to get a time estimate for delivery, I had to follow-up in order to get more false promises as to when they will actually look for my missing bed frame. At this point, I have given up. It has been over a week and a half since Mubers delivered and the last I heard a week ago is “we are currently working on finding your slats hopefully [the warehouse] will give me a definite today. Since we already delivered you the timing for 21 days is done if we have the slats in the warehouse I will get them out to you immediately if I do not I have to put a claim in for them which takes 30 to 60 Business days I have to follow protocol.”

Almost all my metal pieces had some kind of scratch or dent. I will give them credit for wrapping my wood pieces. I’m still waiting on how their claims work out. I’m not holding my breath.

Mubers claims to be a full service moving company, responsible for disassembling and reassembling. Yet, they have not accepted any responsibility for not being able to reassemble my one piece of furniture. They don’t have the professionalism to answer calls after they have your things and money.

For the price you’ll end up paying, despite a lower quote, go with a professional moving company. Avoid Mubers!

Move size: 2 Bedroom Home Service cost: $3470

DO NOT USE THESE PEOPLE- unless of course you want to rent a u-haul last minute and lug all of your own stuff up and down the stairs!! We booked them weeks ago, were told they would arrive 10-12. No word by 12 so we called, "On way, there in 1/2 hour". Not! Driver then called and said he was in NJ on his way to another job in NYC before even coming to us in Queens!! All of this on Friday of Labor Day weekend- we kept calling office, left multiple voice messages, finally got through at 4 :00 and got chastised by them for being so upset!! Driver then called and said he had no idea when he could come (and didn't know where Astoria was!). We were stuck doing it ourselves, had to get a u haul from 1 hour away as none were available locally!! NOT EVEN AN APOLOGY!! Fair warning- use at your own risk..

Move size: 1 Bedroom Home Service cost: $595

Mubers Moving was a pleasure to work with and I would highly recommend using them again in the future. Everything from the estimate, to confirmations, to moving day was perfect. We moved from one property to another on different days and they were on-time both days. The moving crew was extremely careful with our belongings, brought extra trucks and manpower when required at no extra charge, and worked extremely hard. Nothing was damaged and they too great care when placing things in our new home. I cannot say enough about the crew that worked for us and I would highly recommend anyone contact them for their moving needs.

Move size: 3 Bedroom Home Service cost: $3000