Movinga

At first I thought I was just unlucky with the subcontractor - the preliminary discussions with Movinga had all gone very smoothly.

My move took ten days instead of one day, most of my furniture is damaged, I had to be insulted by both the subcontractor's employees and Movinga - a sad result.

The rest of my furniture was delivered to me after I desperately called on a lawyer, Movinga absolutely let me down, kept making promises that weren't kept, constantly putting me off. In the end, we partially agreed financially - but unfortunately I left my time and nerves!

Service cost: €999

The Bär company came with too few trucks, our stairwell was damaged in various places by the furniture packers, and countless pieces of furniture were simply left behind by the Bär company in Germany. In addition, various pieces of furniture were damaged (for example we have to throw away a bed and three cupboards because they have become unusable due to damage):

And any goodwill from the moving company can
Unfortunately, there is also no question of it: Quite the contrary - as a customer you are repeatedly bullied by the owner (verifiably via emails).

We have moved very often in the last 30 years due to work - but luckily we have never had to experience such a disaster as with the Bär company. I
I can only advise against making a move with the Bär company. By the way, we paid an impressive 17,000 € for the move to the Bär company for a 110 square meter apartment and would have expected an "all-round happy" service for this price.

Papmehl Management Consulting
www.papmehl.com

PS: Ispra, Italy is not specified as a destination in the menu (Lugano is approx. 40 km away from Ispra).

Service cost: €17000

Unfortunately, there was no move at all. Shortly before the move date, Movinga informed us that they could not move because of a scheduling conflict. On the other hand, they could have asked one of their "Premium Partners" to do so. Unfortunately, this is more expensive. The way this happened gave us the impression that there was a system behind it. The deposit that we wanted to pay 45 days in advance was refused on the grounds that they would prefer 10 days in advance.

Service cost: €1701

Movinga hat unsere Emails und telepfon Anrufe nie geantwortet. Wir warten noch auf unsere Sachen seit 21. Juni, und sind gerad in den USA. Schrecklicher Service.
Movinga lied to us, a family, after we signed the contract. They took our things on June 21st and since then we have not heard back from them. We called everyday and got a person to answer the phone and give us a number to contact in the US. We are now there and found out that they never paid their contractors and we cannot release our things from customs and deliver them home. This is a terrible experience, not solved yet, and absolutely to be avoided.

Service cost: €2267

Our goods - 250kg cargo - were picked up on June 20th. That was very punctual. As agreed, all transport / traffic should take between 10 and 15 days. However, 1 month later and we are still waiting to receive our things. We tried to contact Movinga customer service and (the name is deleted at the request of the owner of the company) (the person who organizes our transport) by all possible means (i.e. phone, email, Facebook). Complete silence. No answers! (However, we received the invoice!) Therefore, we think they lost or stole all of our loads. If we don't hear from Movinga within the next 7 days, we will make a police declaration and also contact our lawyer to open court costs against Movinga / Florian Schaeffer.

Service cost: €765

We have moved many times in our lives, but nothing like Movinga has happened to us yet. The move was meticulously prepared by us. The total moving volume was 46.5 m³. To our surprise, a small business owner appeared on the day of the move with an equally small truck and trailer with a tarpaulin, and only one assistant. When we asked why he wouldn't come with a bigger truck, he explained that the bigger truck was defective, which was very untrustworthy as it certainly didn't exist. If necessary, he would drive twice, which in our opinion was not manageable in one day (one driving distance 1.5 hours), and was unreasonable for us. In our need we called our son-in-law, who lives 90km away, and asked him to come and help us with his station wagon and trailer. Now the truck was packed to the max and the trailer (with tarpaulin) was loaded with partially unprotected upholstered furniture because the packing blankets had run out. What could no longer be loaded, we loaded into the station wagon and trailer of our son-in-law and into our car, all of them also packed. The whole charging process took 6 hours (!). When we arrived at our destination, our son in law helped unload and assemble the furniture, as the two men were sometimes completely overwhelmed. After more than 12 hours it was finally done. Only later did we notice some minor damage and that the upholstered furniture was partly soiled and had to be cleaned by us with an upholstery cleaner. The highlight was the reaction from Movinga, to which we complained in writing and expected at least a reimbursement for travel expenses and the help of our son in law. Not at all, it was decided that the move had been carried out properly and that the support from our son-in-law was a private matter and that the necessity was disputed. After this experience we can only urgently warn against the Movinga company. It would be better to hire a reputable, local company to move, especially since you never know which subcontractor Movinga will hire. The possible additional costs are definitely worth it.

Move size: 3 Bedroom Home Service cost: €2080

I did moving with Movinga in Berlin 2 times already.

They are nice when you order and select a moving day for you +-3 days from the desired date.

The first time I got some Turkish partners and they did all the moving and disassembling, but when they were about to assemble my big shelf back, they started to argue with each other in their language. Later they went to me and said they cannot assemble it as some parts is missing. I said ok and let them go. Checked later, and all parts were in place. So these guys just didn't want to assemble back.

The second time moving I did just recently. It was a Russian-speaking partner. These guys were much more professional, and hard-working and did a moving to the 5th floor without a lift in 35-degree heat pretty fast. I had no issues with them at all.

Move size: 3 Bedroom Home Service cost: €760

The moving company completely dropped me !! Unprofessional, overpriced, deliberately bad advice, zero respect for customers.
Preparing to move - zero. Daily advice - zero!
The colleagues would not even have the foil, which costs very little, but brings a lot of security.
No protective mats, no fastening straps in vehicles. So not the door stoppers at all, and therefore fix the doors with a stone, which of course also scratched the doors below.
1 sofa and chair in cars were slightly but clearly damaged. A lot of things suspected with coffee. The doors in apartment have been dismantled but not reassembled.
The so-called “relocation advisor” miscalculated twice with volume. Instead of 50 square meters, which was in reality, he only planned 25. I guess you were aware of that. As a result, more than 50% of things remained in the apartment. The colleagues didn't even ask which things should be taken first and which not. At your own discretion, only light and large volume items are loaded. Then, when they have already been loaded, said that everything does not fit in the car. And drove to the destination without asking anything. After several calls to the head office, the employee said that the job was done for Movinga, despite the fact that the majority of things remained in the apartment. Then there was an attempt to make a new order with very poor conditions. I think it's about a strategy to deliberately value the volume too small so that the customer who is stressed because of moving will take a bad offer. In the end, I should hire another moving company. Difference - earth and sky.
As a customer, I am completely dissatisfied with Movinga's services. In my opinion 50% of the move was not made. And to blame here 100% on Movinga's relocation advisor. The Movinga employees even try to make their customers stupid and responsible for their own mistakes. I've seen real professionals work. Under no circumstances can I ban the Movita employees to professionals. Unprofessional, unprepared, an attempt to bill for services that have not been provided and forcing the customer to make a bad offer. In no case do I recommend moving a trust to Movinga.

Service cost: €1194

My move over 300km was booked about 2 months in advance. Movinga's service was always quick and friendly. When two weeks before the move I finally got the partner company named after several inquiries and I wanted to ask how many helpers will come in which vehicles (parking lot planning), I was put off by several Movinga employees until the move I get the desired information as soon as possible. In the end I was surprised at 9 o'clock sharp by 2 sprinters and 5 men from Morocco and India. The move called smoothly the helpers all very friendly and energetic. Only I would have liked Movinga to simply admit honestly. They cannot provide any information to the partner companies instead of claiming that they will contact you tomorrow. Movinga could have communicated openly that foreign helpers via subcontractors are quite common in the industry and in my case do everything professionally, instead of leaving me in the dark with a lack of information about the number of people and vehicles. I would commission the partner company M&M Service GbR again at any time, also via Movinga.

Service cost: €1700

I would like to thank Mr. Peter Klaßmann and Guido
Thank you very much. they were nimble and very nice. Even my wobbly candidate closet came safely to the 2nd floor.
Thank you very much for your help and you get the job for it 200% keep it up people.
I would also like to thank MOVINGA, the inquiries - calls were good and helpful and the people were nice and friendly. I felt that their company treated me well. The price compared to other providers is very good because it was a fixed price offer, the unloading and loading times were great considering it went up to the second floor and the furniture is heavy and unwieldy.

Service cost: €650

In all seriousness, the removal workers arrived at a 90sqm apartment with a Fiat van and not a truck. The entire move lasted from 9:00 a.m. to 10:30 p.m. The colleagues were very hardworking, but not exactly careful with the furniture. Some expensive antiques have been scratched from the move.
In addition, the moving colleagues caused damage in the elevator. The lawsuit is currently underway because Movinga refuses to acknowledge and accept the damage.
NEVER AGAIN Movinga !!

Service cost: €1007

It is already known that Movinga is only the mediator between the customer and the independent shipping company. I find it impossible that you will be dismissed on the day of the move if you want to have direct contact with the shipping company. In the specific case it was about that the arrival of the moving company should be between seven and nine, but this was delayed. Calls to Movinga constantly showed something like "We can't reach the team", the whole thing seemed very implausible and intransparent and made me extremely nervous. My kind request to give me the number of the shipping company was not granted. I had to get really sloppy, then suddenly they came out with the direct contact details. I was then finally able to talk to the person really responsible and was suddenly informed that the team had left on time, but was stuck in a traffic jam and should be on site in fifteen minutes. So in the end everything went well. Conclusion: Better to book directly with a forwarding agent, then Movinga won't hold you back. My shipping company that day was citymove24.

Service cost: €1700

The guys who had to carry the furniture were really screwed.

I have the documents from the moving company. These are paid for by Movinga with almost 30% of the costs incurred. Movinga keeps the rest for yes, let's not call it doing anything.

The moving company used is sent off with false information and that also went really bad for me.

Too small car (Sprinter for two apartments that should be emptied) and two guys plus a lady who had the driver's license.

The boys stopped after 8 hours of work and drove the 4 hours back home completely knocked out.

The case has since been submitted to the local court.

Service cost: €1990

My move took place on January 23rd. instead, büdingen to brilon and it was a very extensive move
the subcontractor who carried out the move was there at 8 o'clock in the morning, 5 people, big truck, 2 small transporters.
the boys worked like animals and pulled through the whole thing in one day.
BUT:
On the day of the move, I called movinga, you have to calculate because there are stairs in front of both houses, so I paid 510 € more than agreed.
I was really pissed off then
and today the subcontractor calls me that movinga does not pay him because he did not submit the copy that is for the customer (and which I absolutely have to keep).
what nonsense is that?
Because of these two incidents, I doubt the seriousness of movinga and cannot recommend movinga to anyone.

ps entry of the move destination does not work.

Service cost: €4210

And a large moving van was promised, in which our entire house should fit!
A small bus came in that didn't fit everything even after driving twice. The entire move was paid for, but after the second trip the helpers didn't want to anymore!

In addition, it was layered so stupidly that almost all of the pieces are damaged.

When we complained about this, the staff were really rude!

For the money we could have borrowed a large truck and paid a few helpers privately and it would have been better!

Hands off!

Service cost: €900

At first everything sounded great: the offer, the friendly advisor on the phone. Everything was quickly fixed, the move was due to take place in mid-July 2019. Then unfortunately a week after the contract was signed there was a private incident, which is why the moving date has been postponed to the end of July, as has the address. No problem, said the nice lady in the call center, she changed the data quickly. Great, that was easy, I was still happy. But the address remained stubbornly the same, it was only changed after several emails to my advisor. At the beginning of July everything was finally settled. But then the shock: One week before the originally planned "old / first" move date, I received an email that my move is imminent - and the old move date and address were again on the form. How high my pulse shot up there probably doesn't need to be mentioned. So again countless calls, promised callbacks did not come. In the meantime there were only two days left until the original day of the move, on which it should / could not be moved. Then the insolence: The error was in the processing of my "case", the employee did not enter or save the new data correctly at the time - and because I can now cancel the move at short notice two days in advance, I have to pay for the failure of the subcontractor, who had planned the day: an impressive 300 €. Nobody at Movinga is interested in the fact that I was notified before the two-week deadline and that everything was changed, just as little that it was the fault of one of their employees. So the € 300 was due. Goodwill and customer friendliness? Nothing!
Then came the real moving day, the company was super fast, everything was dismantled and rebuilt within a very short time without any defects. I was thrilled - until the bill came: I should pay an additional € 200. For the transport of an additional piece of furniture. My guess fell on the sofa that I put on the removal goods list after signing the contract. At that time, I asked my advisor via email whether something had changed in the price because the original item was still just under € 650 on the moving goods list. Yes, he wrote back, the price would remain the same. And now the sofa was billed in retrospect. But at first it wasn't clear to me because it was said that the price hadn't changed. Calls didn't get me anywhere, I should write an email, it will be forwarded to the person responsible. And then I didn't hear anything anymore. After two weeks I called again, got the answer, it will be taken care of. The same answer after four weeks, but getting the information can take up to three months. Of course I don't have to pay that long. But you didn't tell Klarna (as promised). If I hadn't taken care of suspending payment here, there would have been dunning fees as well. After two months I finally got an email, but unfortunately with no useful information. So I called again, wrote another email and waited two months again. In January, 5 months (!) After moving, the bill was finally settled: It was actually the sofa.
I can only recommend Movinga if you don't expect any spontaneous changes. The customer friendliness is more than desirable. Merely because of the smooth move and the low (initial) price, I would commission the company again, but next time I would probably prefer to spend a few euros more for a company that values customer service and stands up for its own mistakes and not let the customer pay for it. Because in terms of price, in the end I was at the same level as with a local provider.

Service cost: €1130