Movinga

After submitting our details through a website, we were contacted by Movinga, and several other companies. Movinga was the only company that kept the details of the move accurate and up to date, and even though slightly more expensive, I felt reassured by this attention to detail.
On moving day, the subcontractors arrived punctually, and loaded the truck with surprising speed and efficiency. They were friendly and helpful, offering more than required by contract. They gave us a of arrival in our destination, and they were pretty accurate with that too. The unpacking went very quickly, and they assembled some of our larger cupboards.
All in all, and positive and stress free experience. Thank you!

Service cost: €2079

This company only issued an invoice without making the move.
Complaints on their hotline ended in answering machines, with unpleasant staff who suddenly interrupted the line or played noise, e-mails were not answered, there was also no confirmation of receipt.
Presumably this company is on the verge of bankruptcy? Or has she really had a malfunctioning technical system for over a month ??

These lines are only created after I have given the company a deadline - even if not by registered mail - simply to apologize or, if necessary, to renew the offer revised.

The impression that a customer is being deliberately retired with whom one has negotiated conditions that one no longer wants to keep is at least conceivable.

Service to see black.

Service cost: €99999

Hello #Movinga, can you please explain to me why you didn't send me feedback on my emails to your account manager for 4 weeks, then after a short contact you start ignoring me again? Why did you try to charge my Creditcard for a canceled contract? Why do you ignore all my contact requests to your account manager and all stated service contact channels? This is how you do business? You leave me behind, ignore me for weeks and then try to charge me? This is a shame. I want you finally get back to my at least 8 contact requests of the last 10 days. Possible or you just ask for payment and continue your ignorance? Thanks, Mark Fandre.

Service cost: €1200

Our telephone and online contacts with Movingo representatives were cordial and always accessible.  The information we gave to the representative by phone was accurate as to the number of rooms to be moved as well as a list of each piece of furniture. There was no visit to our apartment by a representative.  The quote submitted was well below others we had obtained and guaranteed to not be increased by the company.
Moving day, a team of 3 men appeared and immediately the chief indicated not enough boxes were provided nor was the truck large enough. From there on, it was a disaster.  The company wanted to almost double the price we had agreed on! We declined and have spent the last 3 weeks completing the move ourselves.
My advice to anyone using this internet service is to ALWAYS insist on a onsite inspection before accepting any quote.  I will not recommend this company to anyone.

Service cost: €2249

PLEASE DO NOT USE THIS COMPANY.
We chose Movinga after being promised a hassle free move to Spain at the best price. We were told that they were an international company just making ground into UK.
The price included some packing.( for crystal and fragile pieces. We ordered 100 large boxes after taking the advise of their customer service representative.
It was three days before the move and nothing or no one had arrived, we chased them again and again, eventually 10 small boxes and 5 wardrobe boxes arrived with no hangers (making them useless). I brought boxes from another company which arrived early the next day. Movinga did an itinery via the phone to assertain the size of transport needed (so they said). I estimated approx. 17 tonne truck would be needed. On the day of the move , 3 men arrived at 2pm, 6 hours later than promised, in a beaten up Luton van. (No apology). I asked them if they bought the boxes etc for the packing ? , What packing ? they said, "we are not supposed to do packing", when he checked his mobile, he saw "packing" on the list. They had no boxes, packing material, tape or blankets to wrap our furniture in the van. When I told them that their vehicle was too small but naturally assumed that more vehicles would arrived, I was wrong we were told that they would be making several trips, I asked where the furniture was going to,they said "Warrington" to a holding warehouse, a 180 mile round trip from us, When I said that this move would take more than a day because it would need many trips, the boss just nodded. I also told him we had to drive to Dorset to catch plane in 2 days time, he again just nodded.
I overheard him on his mobile, trying to get help from other people without sucess.
Their first load included our expensive living and dining room furniture, they used no packing or blankets to protect them . They left boxes on the lawn, (which had become wet due to rain) They did not put anything down to cover carpets when walking through the house, so they left mud, dirt and oil on beige coloured carpets throughout which ruined them.
The next bombshell came when the boss told us that they had to leave so that they could get the first load to the warehouse before it closed at 7pm, (it was now 4pm and rush hour on the M62, ) they had to go through Leeds and around Manchester.
Away they went leaving a pool of oil on the driveway from the leaking Van.
I contacted Movinga several times and told them about the farce they had organised, they apologed and they said they would look into it.
We were up all night packing crystal and other things.
The next day at 7am, a packing company arrived and packed 10 boxes then left, they were fairly professional in their work and told us that the other company had contacted them to help out. They had told them that if they hurried, they would give them more work. They left at 10am.
At 3pm and after several phone calls to Movinga, The cowboys finally arrived, they told us that they had arrived too late at the warehouse and could not off load our furniture etc until the next morning. We have since discovered that the van was parked outside a B&B all night, unlocked with our furniture inside.
They continued loading our household items. At 8pm the boss came to me and said that they could not get any more boxes or items in the van, he said, and I quote, "what do you want us to do?", biting my tongue, I told them to go and take the stuff to the warehouse and return. We told them that we had to leave that night to get to Dorset for the next morning, (a 250 mile drive) to catch a plane so that we could sign the contracts for our new home in Spain.
He said that they would return first thing the next day, to pick up the remaining items and could we put them in a section of the house so they knew what they had to take and could we leave a key with a neighbour. We had no choice, we arranged with a neighbour to leave a key and a telephone number.
We had not had any sleep for three days, my wife was distraught and I was shell shocked. We drove to Dorset that night and stayed with friends.
I phoned the neighbour from Spain to ask on progress, she told us that they had arrived at 5 pm, but could not say if they had taken everything they should have.
We had a wait of 3 weeks before our furniture arrived in Spain. The company who arrived were professional and had a proper furniture truck. Our items were packed correctly with proper packing etc. The 3 week timescales was unacceptable and we did not receive any reason for this,
The damage done to our furniture and breakages amounts to approximately £1000.
Movinga were not interested in our complaints or trying to help us sort things out. They have ignored my emails and phone calls. They have ignored requests for information on the person to speak with to sort this out.

To top off this nightmare, they have just taken the full amount of the move from our account without our authorisation. Unfortunately, we forgot that we gave them a card number at the start of this farce. (Don't give them any information on bank accounts). We are currently trying to reverse this payment through our bank, as it states on their terms and conditions that "payment will not be taken until a satisfactory move is achieved".
This action will be taken through the courts if necessary.

I could go on but I am now losing the will to live.
Apologies for this novel, but we feel that everyone should know the type of company Moviga is and stay away from them.

Service cost: £2700

DO NOT USE MOVINGA,

They did not arrive at the time stated in the contract. Packers eventually damaged approx. 40% of all our belongings (packers didn't have any packing material - ran out of boxes and eventually provided cling film!!).

None of Movinga's phone numbers work, you never get replies from email communication.

I took the supreme insurance cover and currently we are fighting to replace items since "some items don't appear on the inventory" ..that's because there never was an inventory created by the packers, which is what I was told would happen (you couldn't make this stuff up!).

We had a truly awful experience but fortunately, have not paid any of the invoice. We will not be paying a penny unless instructed to do so by a court of law.

They might be the cheapest, but by god, you'll pay for it.

DO NOT USE MOVINGA.

Service cost: €3250

That was my first moving and I felt so relieved at first when I spoke to them over the phone, they seemed like very professional and reliable people. The guy on the phone was beyond charming and made everything possible to organize a pick-up of my stuff on the dates I needed, although it was short-term. And he even promises me a Amazon Voucher, when I told him that his concurrence was offering the same price. I blindly trusted them. But they didn't tell me that the delivery date was was changed the same day as the pick up, when it was supposed to be two days later. And then I got charged because they had to keep my stuff longer..

The movers showed up with 2 hours of delay. In the meanwhile I took all the stuff downstairs by myself to make it faster because you cannot park in my street after 11 am (it's in the inner city) but they obviously didn't care. Of course, because there is a fine, it's on you anyway. So I basically paid to make their job myself. When the movers announced me that the delivery was happening the same day, which was impossible for me since I was supposed to get the keys of the flat the day after, they reach Movinga, who didn't even get back to me. So basically I had no idea where my stuff was and where I was supposed to get them back. The day after Movinga called me, being very aggressive over the phone, saying that they did me a great favor keeping my stuff overnight and I was the one who should read the contract and that my stuff needed to be delivered before 11 am because they had other pick-up. When I told them that I could only do 2 am because I wouldn't have the keys before, they charged me 400 EUR more.. And also, I paid to build up the table and the bed but surprisingly no one of the movers were aware of it. And since the moving-in was 24 hours later the picking-up and the reception of the bill, well it was to late to complain, because they have a 24 hours-policy. Anyway. My advice ? Save your time, money and energy, DON'T USE THIS COMPANY !!

Service cost: €1300

In May 2016 we moved from Friedberg to Dasing. At first the communication was good, we had confidence in the moving company. On the day of the move, a subcontractor came with a 40 m³ truck, registered and repeatedly confirmed moving goods of 76 m³. The moving company tried with all their might to transport 76 m³ in 40 m³, the damage to the furniture is corresponding.
But now the problems really started! 18 hours after the move, I reported the damage to my contact person - there was never a response! Then the invoice came - no reaction to the damage, but the calculation of clothes boxes, which I never received and which complained accordingly. I paid the invoice after deducting 250 euros for damage, deduction for clothes boxes, otherwise no reaction. A registered letter due to a reminder from the billpay collection company, with which Movinga works, was ignored by Movinga. Information to Billpay will only be answered with the standard notice: "We have forwarded your request to Movinga". After I finally had someone on the line at Movinga who wanted to take care of the matter, I was already hopeful. After a lot of back and forth, including the submission of invoices for the damaged furniture, the sobering email: "Reported too late, no compensation". My email 18 hours after the move was simply ignored. So I hired a lawyer. Movinga and Billpay ignore any writing. Then out of nowhere a new invoice reduced by 60 euros! - The clothes boxes were still billed - and increasingly expensive reminders from Billpay!
I can only say! Incredible rip-off! Nobody is responsible or available! Not even responding to legitimate letters from a lawyer completes the picture of this company! The mistake of my life was to accept the originally cheap offer and also to ignore the warnings from reputable alternative moving companies! Possibly. I will switch on consumer protection and media such as Akt2016.
To everyone who wants or has to move! Hands off Movinga !!

Service cost: €1499

Our experience with the Movinga removal service can only be described as catastrophic, the approach of the responsible employees as extremely diligent and unprofessional.

The move took place on May 26th. - 27.05.2017, from Salzgitter (point A) to Augsburg (point B). As soon as the trucks were loaded at destination A, the mirror of a wall unit and the glazed door of a bedroom cupboard were dropped and broken through careless handling. In addition, hinges were broken out, so that the wall unit could not be rebuilt and therefore no longer usable. Already at this point I was informed that the damage caused was already an insured event.

When we arrived at point B the next day - there was only 1 man from the team from the previous day - the staff asked ME (!!) where the second movinga truck was.
After the furniture parts damaged the day before had been dragged up to the 5th floor with considerable effort, we were informed that all the hinges, screws and other fastening parts of the bedroom cupboard would be missing - they would probably have been at destination A (600km away) "or elsewhere “forget! When we asked what we should do now, the company's employees could only shrug their shoulders. Thus, the living room wall and the bedroom cupboard were not only broken and damaged, but also basically impossible to assemble, which made them completely worthless and had to be disposed of. Depreciation: approx. 4000 €.

We then had to saw the pieces of furniture that had become worthless ourselves, drag them down from the 5th floor and dispose of them for a fee.

In addition, the staff tried to put pressure on us to sign a statement that would have enabled the company to shirk its responsibility.

The documents for the claim are now allegedly with the insurance company, but even after almost 3 months we still haven't received an answer. Inquiries are not answered. An early solution and compensation is not in sight.

The conclusion of our “cooperation” with the Movigna removal service: high material damage, stress, disappointment and a great deal of anger, which continues to this day.

Service cost: €2500

We wanted to move on 09/20/2017 and booked the move with Movinga 2 months in advance. At first everything went very quickly and easily. After a long phone call with a very friendly employee, all relocation goods were recorded and we then received an offer, which we then agreed. Every few days we were sent a moving list by email to correct the moving goods. Until then everything looked very good and professional. The time had finally come, the day of the move had arrived, only the moving company still didn't work until 9 a.m. A request to Movinga was answered with "How, aren't they there yet? We will update the information and get back to you". After 1 hour I got a call that the truck had broken down and the move would start between 12 noon and 1pm. After 1 p.m. there was still no truck. Another call to Movinga, the answer was "The breakdown takes a little longer and the move could only take place partly in the evening". I told Movinga that we had to clear the house because the floor layer would come the next day. Movinga explained "You want to try everything and get in touch for an update". Movinga did not answer. So I call Movinga again and tried to make it clear to them that the move must take place. This time there was an unfriendly man on the phone who answered "The move cannot take place today and probably not in the next few days". I explained to him that we have made a contract and that this must be fulfilled. The gentleman on the phone didn't care and after I threatened legal action, he replied, "Then get a lawyer and if the move is so urgent, why not find a company in your area that can handle the move yourself can ". I continued to insist on the contract. but didn't get any further on the phone with the gentleman, he always replied "We'll try everything, but you have to look too". So we called all the moving companies in the area and only got rejections because everything was booked out at short notice and at the end of the month. We only had the option to do the move ourselves. We then called several car rental companies, but at the end of the month they all move and there are no trucks available, we got the answer. After many desperate calls to the rental companies, 1 truck was still available 130km away. The truck was booked and the student help provided us with help at short notice so that the move could take place 3 days later. For the floor layer, we repacked the furniture in other rooms at short notice during the 3 days. Our luck was in misfortune, we had to leave the house on 09/30. vacate. Movinga got in touch again with the comment "We still don't have a new date for the move". After they heard from me that we were going to do the move ourselves, the gentleman from Movinga replied, "Then we will send you a cancellation agreement". In contrast to the move, we received it very quickly. The move then went very quickly with the help of the students. And from Movinga? No apology, no compensation. In any case, we reserve the right to take legal action.

Service cost: €1820

My move with Movinga went smoothly on the whole. Before that, you could coordinate well by phone. Unfortunately, my relocation advisor was changed in the meantime, so that communication didn't go as well from then on. Unfortunately, I received no or only very late reply to emails. The 3 moving helpers were 3 nice Bosnian men, only one of whom could speak English. Nobody knew German. It wasn't a problem for me, but I can imagine that it is complicated for people who don't speak English. Nothing was damaged, it just lasted forever because I had more stuff than I thought. We (me as the "usher") were busy from 8:15 am to 4:00 pm. We had to do 2 tours because the vehicle was too small.

Service cost: €325

My move should have taken place yesterday. Even before the move, I was very confused because no no-parking zone was set up, although I had commissioned it and I live in the city center and without this zone there would have been no parking. At customer service I was told that Movinga had failed to set up the zone and that I should make sure that the parking spaces were cleared myself.
13 hours before the move began, Movinga informed me by phone (i.e. at 6 p.m.) that it would not be able to carry out the entire order.
A replacement would be sought. After a number of phone calls on the actual day of the move, it was now clear that Movinga would not be able to move within the next few days (by the first of the month at the latest).
Under time pressure, I found another company that would take on the job, but this results in additional costs of almost double the amount. According to the Movinga Legal Department, Movinga does not reimburse these costs. A legally valid contract has been concluded, but according to the terms and conditions Movinga can cancel the order at any time.
I am stunned by this practice. I had already read a lot of bad reviews beforehand and therefore asked several times by phone whether everything would go according to plan with my move. On the Movinga telephone hotline I was repeatedly assured that everything was in perfect order.
Not only will I claim the additional costs through a lawyer, I will also involve the consumer advice center. Because this behavior of Movinga seems to have a system if you read through the experience reports here. I could also imagine that some media might jump on the bandwagon (single mother with severely disabled twins is left hanging by moving companies) RTL is definitely worth reporting.
Movinga might do a little negative press just fine. And be it to at least be responsible for your own mistakes and to uncompromisingly assume the additional costs for the other move.
I can do without a feedback from Movinga appearing under this experience report that contains the wording "We are very sorry, ..". I don't have any of that. So either the company keeps its contracts or it has to live with the consequences.

Service cost: €1400

We compared a lot of moving companies in terms of price. Movinga was by far the cheapest.

Unfortunately partly at our expense.

In the preliminary discussion, a very precise loading list was drawn up, which was used to calculate the cubic meters. Despite multiple comparisons, a car that was much too small arrived on the day of the move, because Movinga had calculated on 34 cubic meters, but the stated items actually comprised 55 cubic meters. So we had to transport some things ourselves, although we had already disposed of some very large items of the planned removal goods in advance.

Communication with Movinga in general is difficult, no one knows what the other promises, everyone tells something different and you sit on hot coals for a long time and can only hope that everything will go well.

On the day of the move itself, the company that had received the order from Movinga arrived very punctually.

3 friendly young men did the job conscientiously, quickly and without damage. These 3 alone deserve full marks.
The move took 12 hours and the three of them worked tirelessly and, despite 32 ° C, not once grumbled or weakened, hats off

If you want to move cheaply, have no requirements for good communication and do not expect too much, you can recommend Movinga.
You should only have good nerves.

Service cost: €1249

I decided at very short notice to move with a moving company, luckily that wasn't a problem for Movinga.
We were able to clarify everything at the last minute so that a few days later a moving company was standing at my door.
A few of the energetic guys spoke (almost) no German, which I found a bit regrettable, but we live in the 21st century and they still did their job excellently.
I gave it 5 stars, because I am very satisfied and a little grateful or relieved that everything worked out at such short notice!

Service cost: €1750

Movinga initially made a good and hard-working impression as an intermediary for relocation implementation - the telephone service was great in planning and preparation. But on the day of the move came the rude awakening: The "partner company" sent a truck that was much too small (with a single-axle mini trailer) and three boys who couldn't speak a word of German and who didn't seem used to work either (everything took forever). Constant calls had to be made with Movinga or the company boss and interim reports sent in WhatsApp photos to show that the removal goods could not be reduced in volume despite maximum squeezing and playing Tetris. Overall, due to the problems mentioned above, important removal goods could not be transported and furniture dismantling was no longer possible at the loading location due to time constraints. I therefore had to carry out a larger part of the removal goods myself with a privately rented van - another part of the removal goods could only be transported the next day (a Sunday!) With a second transport team made up of even less motivated foreigners, so that we did the Had to drive to the loading point (110 km one way). Unloading also dragged on, several walls at the unloading location were damaged by careless furniture balancing and the goods to be moved suffered many wounds. The second removal team shot the bird here and destroyed a TV bench (foot torn off, high-gloss fronts irreparably destroyed with absolutely unsuitable adhesive tape) and several glass shelves in my mirror showcases (without pointing this out, only noticed when the furniture was put in place). There has been no response to my four e-mails to Movinga customer service or the claims department for a week. Movinga can apparently no longer be reached by phone (I am now on hold for the third time in 30 minutes. About the invoice amount, which I will definitely not pay in full (O-Ton Movinga: "You have to pay in full, we will take care of it afterwards with credits ") and I suspect we will see each other in front of the district court soon, provided Movinga then manages to send a representative. My conclusion is: you can be lucky or unlucky with Movinga. If you can, you should find yourself a reliable one Look for a forwarding agent from your region!

Service cost: €1995

I organized a small move with Movinga. The customer service is absolutely poor. Attempts to speak to qualified employees are impossible. I gave Movinga 2 opportunities to talk to me about the situation and my complaint, but Movinga does not think it necessary to react.
I had to make 2 moving appointments because nobody showed up on the first moving appointment (despite confirmation in the early morning by a CUSTOMER SERVICE employee). Up until today (2 months later) Movinga has not commented on this problem for me. My recommendation: do not use it!

Service cost: €400

First of all, I have to say that I have read various reviews of Movinga before booking and found both positive and negative reports.
Movinga is a kind of broker and, depending on your wishes, offers all kinds of removals that are subcontracted. (Of course you can have bad luck with the subcontractors.)
Here are my experiences:
I was looking for a moving company at immobilienscout24.de for a move. The old apartment was 76m², the new one about 100m². The apartments are in a town about 7km apart. (Unfortunately, the specified city is incorrect. Since I could not select the actual city, I have selected an obvious city.)
Contacting Movinga by email was problem-free and I promptly received a written fixed-price offer that I was satisfied with. The services offered corresponded to my expectations and the price was within the framework of 489 €. This included a moving van and two moving helpers for clearing and putting away. It was mainly about the larger furniture and a few moving boxes. I organized packing material like cardboard boxes myself and also packed the boxes in advance.
On the day of the move, I got a text message in the morning. It was offered that the moving company could be there before the agreed appointment at 11 a.m. I agreed and the gentlemen were there at around 10:40 a.m. After a short briefing, the two gentlemen first got an overview and then tackled immediately. Everything was neatly packed and safely stowed in blankets that were brought along. Even though I was worried that something might break while packing the Sprinter, everything arrived safely. The two gentlemen also seemed to have experience and stacked everything quickly and neatly. In the case of larger pieces of furniture, some tools were taken apart, so that it could be transported more easily. The corresponding furniture was also reassembled by the two of them in the new apartment. A small part, including a glass door from a showcase, should be transported in my own car. It was stated that otherwise it could break. I thought that was a bit strange, because I had just ordered the moving company to transport the furniture. But before something breaks, I have agreed to transport a part in my own car.
Since they were only there with one Sprinter, we had to drive back and forth twice, but that wasn't a problem as the new apartment was only about 7km away. After two trips with the fully packed Sprinter, the move was done around 3:30 p.m. and the moving helpers were released into the evening.
Finally I was contacted by phone a few days later by Movinga and asked if everything was ok. I agreed and asked for a written invoice. I was promised that I would shortly receive the invoice by email (it has not been received until today, approx. 2 weeks later).
Overall, the move was perfectly fine as nothing was damaged or stolen and everything went on time.

Service cost: €489

My move went smoothly. The offer was received immediately after the application. Afterwards, inquiries were made in detail by phone and email about the goods to be moved and the general conditions, own change requests were taken into account and corrected, so everything went smoothly. The moving helpers were punctual, friendly and carried everything into the moving van on time and secured it accordingly. There were no scratches or other damage to any of the furniture or other items.
The move went on time, properly within the scope of my complete satisfaction.

Service cost: €1265

I handled my move from Hamburg to Bochum through Movinga and I was very satisfied with the services. I was given quick and thorough advice. The moving company itself was experienced and friendly. Nothing broke except for a plate that I put on the boxes in a stupid way.

You can tell that the company had experience. It all happened so fast that I couldn't believe it. I went to breakfast after the men started and when I came back almost everything was already loaded.

Service cost: €1795

I have planned my move for July 6th, 2017 with Movinga. In the planning phase everything was fine. The moving company was there on time at 9:00 a.m., but came with a truck that was way too small, even though I had truthfully stated all furniture and items when booking. Unfortunately, there was only one fitter there, which was simply not enough for the furniture that was to be dismantled and reassembled in the new apartment.
Conclusion: At 11 p.m. on July 6, 2017, when the company finished work, not all the furniture had been removed from my old apartment and none of my cupboards had been installed in the new apartment. An appointment for the end of the move agreed for the following day was simply canceled at short notice - after my telephone request - another supplementary performance appointment was simply not used WITHOUT prior cancellation! Movinga still debited the full price even though they were informed of the circumstances from the start. I then completed my move with another company a month later.

Service cost: €2600