Moving USA LLC

This recommendation is late. My delivery was back in may this year. I am now just getting time to let your company know how much I was satisfied with your service. Sandra rozier relocation specialist was excellent and caring in assisting me with making my relocation move possible. She listened to my concerns about moving my furniture from Maryland to California. She was able to quote me affordable prices and helpful in helping me set up my payment plan. Without her I do not know how I could have managed such a big move. I really appreciated her concern and professional advice. The movers that picked up and delivered my furniture handled my furniture very caring and carefully. They made sure that my furniture taken down and packaged properly. The deliver guys were just as caring in bringing in my furniture and setting it up the same way I had it. Every time I look at my furniture in my place now I think about the hard work these people put in to make my relocation move successful. Please give let all those people know that was involved with my move that I give great thanks and gratitude for their service and care of my furniture and belongs. I will recommend your company to any family, friends, and co-workers that are planning any move. Thank you again, sincerely, Sheri Samuel.

Service cost: $2300

This company has been a nightmare. When my mother's belongings were picked up we were told it would take 3 to 5 days for delivery, and it took 7. When I called after 4 days to get delivery estimate,Natalie was unreachable since her voicemail is literally always full. I spoke with Rachel who apologized and promised several times that I would get a big discount for the delay. We were told to have a money order to pay the deliverymen, and when they finally got here, at 8pm, the driver yelled at me it was supposed to be a postal money order. I had bank money order. After 30 minutes on the phone with his dispatcher, he finally accepted the money order. After bringing in my mother's belongings, her tv, bed frame, and mirror supports for her bureau were missing. They also brought in a box that wasn't ours, so I sent it back, but it's obvious they just stuff several peoples belongings in the same truck and have no idea what belongs to who. I received a message saying they would look into the missing items and that by law they have 120 days to resolve the complaint. It's been almost 2 months now and I have yet to hear back from them. When I try to call customer service, 99% of the time all voicemail boxes are full, even general customer service! These people are trying to screw over an elderly widow, and hoping we'll let it go if they wait us out. Do not use this company.

Service cost: $1494

The moving clerk confirmed by email there were no additional fees unless the load was greater than the space size quoted.  Upon arrival, if I didn't hand the driver a CASH PAYMENT as demanded, he would not deliver the load.  The pickup drivers did not arrive by 3:00 p.m. as scheduled but arrived at 1:30 a.m. the next day instead causing problems with the landlord.  The moving quote was $976.52.  All items were boxed in boxes purchased prior to their arrival.  This company holds you up for additional charges if you want your stuff!
 
I have the invoices to email out if anyone wants proof of their business practices.
 
An email sent to Sandra on 6/23/13:
 
I have not heard from the claims clerk this week.  The amount of space used in the move was 58.8 cubic feet:  17 (3cf) boxes is 51 cubic feet; Keyboard 2.6 cubic feet; TV 2.5 CF; Tiki Torches .5 CF; and a coffee table 2.0 CF.  The amount should have been 272.49 with 46.50 fuel surcharge for a total of $318.99.  I paid $195 on credit card, $520 on credit card and $520 in cash at delivery for a total of $1235.00.  
I am due a refund of $916.01 since you quoted $976.52 for 50 (3CF) boxes, items and up to 200 CF.  No boxes or packing materials were supplied by your company.
 .

Service cost: $1235

These guys were a headache from the time they took our stuff out of our house in VA. The only thing good about them is when they come in to pick up the stuff. The packing and the loading of the stuff is quite good and professional. But from then onwards pray to god that your stuff reaches you! We used these guys to shift our 1 BR apt stuff from VA to Dallas. They reached 14 days after the requested date! We had to spend way more than our budget at the hotel we were staying in. I was moving due to a job change and the company wasn't paying for relocation, so every penny came out of my own pocket.The worst part was when they eventually arrived after 14 days! The driver was super rude and he made a decision that the truck can't reach my apartment through the entrance of my apartment complex. They asked for extra money to bring a smaller truck and money to do the loading twice -1. from the big truck to the small one. 2. from the small one to my apartment.They will show you 100s of documentation and throw legal jargons but will not take any effort to help you out in any way.Avoid these people, they are really really bad and out to get as much money out of you as possible. All their front office folks - Sandra, Natalie etc are pretty much full of BS. They will be amazingly patient with your phone calls as long as you are a prospective client but as soon as they have your business, best of luck trying to get a hold of them!

Service cost: $1500

Clothes on hangers were just thrown in a box, not a wardrobe box & because they had our belongings in storage for a month,  most of our dress/business attire was severely wrinkled.  We have a broken lamp, our best lamp. Be have scratches on bedroom furniture.  Tape was placed directly on furniture.  The four men who packed the content of our apartment were nice, however, when we opened the boxes that they had packed, we were very surprised and angry, especially considering we had generously tipped them.  The two men who unloaded the were nice, however, we got off to a bad start, one asked my husband for money first in a manner my husband perceived as crude and an argument ensued.  After we got cash rather than the cashier's check that we had purchased, we received our belongings.  My husband did not file any claim with the company due to his embarrassment for securing such an unorganized group of movers (and since I wanted to pack our belongings & he paid to have have them professionally packed, and the outcome was worse than I anticipated).  We will not use this company in the future and unfortunately, based on our experiences, will not recommend them to others.

Service cost: $6400

Hi Sean   I wanted to make sure you knew, and you can pass it on. How pleased I was with the men, the way they handled my stuff and respect they showed from pick up to delivery. All of them were very professional and I would definitely recommend them in the future! Sue   In fact, if it wasn’t such short notice, I would be asking you all to do my next move, which is all the left in this house to our rental, 12 miles down the road. To late for that now, but if I could use you all again , I would. I never seen such men care about my belongings as they did and they were all very kind and polite! Sue   .

Service cost: $1300

I'm currently in the process of moving from Maryland to Texas and I was extremely impressed with my experience with Moving USA! The men were polite, friendly, neat, timely, and handled my belongings with care. Alberto, Gustavo, Udi, and Rachel provided easily the best customer service I've ever had in any area. Rachel walked me through each step, answered all of my questions and anticipated any concerns I had. On a ten point scale, this company is an easy 20. I will definitely be recommending them to everyone I know.

Service cost: $1200

Moving USA is the worst company out there. They opened some of our boxes and stole items.Many items were broken and handled with out care. They first told us it was going to be around $1500 but once everything was loaded they came with a surprise and said it was $3500. Really unprofessional!! When we asked how long it would take for us to get our things back they said at the Max 3-5 days. It ended up being two weeks!! TERRIBLE COMPANY! THEY WILL STEAL YOUR THINGS OUT OF THE BOXES! BE REALLY CAREFUL WHEN CHOOSING THIS COMPANY. THEY WILL STEAL YOUR THINGS AND BREAK THEM! DONT CHOOSE THEM!!

Service cost: $3500

Setting up the move was easy. The quote wasstraightforward with the expectation that my costs could be different once they saw how much stuff was involved in my move. The move was scheduled and I had a 2 hour window when the movers would arrive. 30 minutes before the end of that scheduled time I called the dispatcher to find out where the movers were. I was told they were 20 minutes away. An hour and a half later, the same dispatcher called to tell me the movers had a flat tire and had justcalled AAA. I had to reschedule to the next day. When I was talking to the movers the next day I asked about thir flat tire (since they mentioned they were supposed to move me the day before). All three mentioned they didn't have a flat but were rather running late since their earlier moves took longer than scheduled. When my stuff got to north Carolina, the same scheduling problems happend? The driver called to tell me he was going to be at my place within a 2 hour window and showed up 3 hours after the close of that window. However, unlike the three men that picked up my stuff, the guy running this end of the move was completely unprofessional - swearing at me for having a long hallway in my apartment complex, swearing at me for having the "wrong" type of money order and threatening to hold my stuff hostage. He yelled at me multiple times was incredibly aggressive when I pushed back (I'm a female in my mid twenties so I assume he thought he could take advantage oF the situation and make some extra $$ off of some up charges).  .

Service cost: $1300