Moving Staffers

I was referred to Moving Staffers by U-Pack. I was moving from the West Coast to the East Coast and I had a lot of concerns about my belongings arriving safely and without damage. Now that I have completed my move, I can say that I am absolutely satisfied with my move that was managed by Moving Staffers. Both the loading and unloading crews did an outstanding job. The loading crew meticulously wrapped all of our furniture in either heavy wrapping paper/plastic wrap or in moving blankets that we had purchased on our own. They even built a custom box to hold our Cal King memory foam mattress that couldn't fit in any pre-made moving box. They packed our U-Pack container very efficiently, utilizing all available space to minimize the total linear feet consumed. The loading crew foreman was very customer service oriented and happily accommodated every one of our requests. The unloading crew foreman was fantastic as well. He was very experienced, had a pleasant demeanor, and was very patient. His crew did a fantastic job unloading as none of our belongings were damaged during unloading.

All in all, I couldn't be happier with the cross country move with Moving Staffers and the crews they used on both ends of the move.

Service cost: $2100

The loaders provided by Moving Staffers were not prepared (they did not even bring a dolly, which caused them to go over their 2hr time). Then they improperly loaded everything so that when my items arrived, several pieces of furniture where crushed under the weight of other boxes. Moving Staffers said that they would do nothing about that because it was fine when the movers put it in the truck. The representative then hung up on me. Upon unloading of my shattered items, I was charged $250 extra (a full week after the initial charge and receipt) for something that I specifically called and asked them about. (My delivery was delayed and I had asked if my pre-paid funds could be applied to another unloading day.) Moving Staffers noted that I had called but conveniently said that they had no record of ever telling me that I wouldn't be charged which was my entire reasoning for calling and rescheduling, otherwise I would have just cancelled and done it myself. They are very helpful when taking your money, but rude, misleading, and terrible people when dealing with any issue.

Service cost: $1018

The crew that unloaded our PODS in South Carolina came from Legends Movers in Murrell's Inlet, SC. They arrived on time and proceeded to put mats on the floors and bumpers on the door frames to protect them, and got our stuff unloaded in no time! They put everything together correctly and placed items exactly where we wanted them put. They were friendly, courteous, professional, and very nice. They made a great team. I would use these movers again in a heartbeat!

Service cost: $500

We used moving staffers from move to Atlanta. The company is very responsive and arranged everything quickly. The crew members who came at origin location were very professional and nice. They loaded everything properly, only thing they did not bring complete set of cartons for king size mattress but managed to make it on spot however I did not feel it was sturdy to keep it vertical so decided to keep it horizontal utilizing 2 feet extra. Destination crew was very professional and efficient too. Post delivery I discussed issues with the customer care service and I was amazed to see the response. They reimbursed the amount for extra space utilized. There was no major damage , my bookshelf got broken which was not expensive (30$) and they reimbursed that amount too. Very happy with them and highly recommend it to my friends and family.

Service cost: $2700

I cannot say enough good things about our experience with Moving Staffers (Southern Cross) in SW Florida. My sister and I had to pack up and move our 88 year old mother across the country and needed a team to load up our trailer. Theo and Moose (really) from Southern Cross arrived early, were extremely patient with us AND our mother, and packed the trailer quickly and neatly. I spoke with the owner several times as we required a great deal of hand-holding during this process and I always received courteous treatment and solid responses, despite being a relatively small job for them. We had an absolutely outstanding experience during a very stressful time. Thank you!!

Service cost: $380

The movers you sent me from Ohio that was suppose to be expert movers weren't. I had stuff like wood furniture scratched that I had blankets to be used to cover them and they did not. All they had to do is put the stuff in the back of the Upack cause I'm unable to do so because of my health. All I want is to have my stuff fix or replaced cause of the stuff that was damaged was irreplaceable because it was passed down to me from my grandma that is dead now. All they had to do is make sure they put it in there safe so it could go from Michigan to Arizona and now you guys do not want to pay to fix it or place the stuff that is damaged.

Service cost: $470

I am extremely disappointed that ABF "U-Pack" recommend Moving Staffers!! They were extremely challenging to work with. They wanted paperwork signed immediately; however, couldn't accommodate both ends with help. They were supposed to have sent a 4 man crew but only 3 showed up. When I asked the crew chief what happened to the 4th guy he said I should be thankful I got three!! Not that moving isn't stressful enough, the movers they sent (Birmingham Moving Storage, Birmingham, MI) were belligerent, unprofessional and unresponsive to my moving needs. There were numerous instances they said "We don't do that" or mumbled derogatory comments under their breadth. I have moved at least 12 times for business and this crew from Birmingham Moving Storage was by far the absolute worst!! When I called Moving Staffers and told them about my concerns, they were unresponsive. When I finally spoke with a Moving Staffers supervisor, he offered me $150 for my inconvenience - what an insult!!

Move size: 4 Bedroom Home Service cost: $2500

They packed our FRAGILE CHINA under boxes of HEAVY Books! I did not see it until it was unpacked. When I offer ropes to secure load, they refused, they kept saying, don't worry, it's secure. Well thru transit all the heavy boxes fell on the china and everything else. What a mess!
Plus, they packed the truck 90% within 2 hrs and pissed away 2 more hours doing I do not know.
Of course, no one is responsible for damage during transit.
NEVER AGAIN!!

Move size: 1 Bedroom Home Service cost: $500

I had an awful experience with Moving Staffers. They don't search for the best value when looking for movers. They actually booked me with a very expensive and lowly rated company. I wish I would have just done it myself. Second, when I called (several times) for help, your staff member Justin talked to me in such a disrespectful, unprofessional, berating way. He also refused to help me on multiple occasions until I went around or above him and he was forced to help. He also refused to transfer me over to a manager when I asked to speak with one, repeatedly saying "you'll get the same answer with them." This guy was the worst. Such poor customer service and relational skills. He also said that one mover was $50 an hour. Then when I was offered a refund by the company, he only gave me less than half of what it should have been. At $50 an hour, the refund should have been $320 but he gave me $180 and said that was the full amount, which was very far from the truth.

As for the moving company they paired me with, they forgot to book me, they over charged me. They were 6 hours late to move my stuff. Two of the staff got drunk/high on the job. They didn't take care of their employees and allow them to have a lunch before going to the second moving job. It was awful.

Move size: 4+ Bedroom Home Service cost: $875

We recently moved from California to Colorado. We had two trailers full of our belongings. Apparently they were packed incorrectly in both trailers. We had antique furniture that was broken and these pieces cannot be replaced and as far as I know, repaired. Boxes marked 'fragile' were crushed. Dishes were broken, a piece of art from Italy was broken in about 20 pieces. We purchased over a hundred blankets and 12 boxes of bubble wrap. We wrapped everything individually and put pillows around some of the fragile items. They took a break and hinted for me to make them something to eat. I made them all peanut butter sandwiches. I supplied them with water all day. Something is wrong with this picture!! I really liked all of the crew except one who had an attitude. They also told me the second crew would be there at noon to pack us up in the second trailer and they didn't show until 6:30 p.m. We had to catch a flight and so had a neighbor supervise. NEVER AGAIN.

Move size: 4+ Bedroom Home Service cost: $3000

On a 1 to 10 scale Moving Staffers deserves a 2 and Im being generous, D- more appropriate. They arrived early(20 min) and worked steady but any attempt at common sense,well packed,well organized, well prepared loading was non existent! We found Waterford Crystal at the Bottom of the load, an Air Compressor on top of Framed Art, A Mitre Box Saw on upholstered Furniture.we provided 54 moving blankets, less then 25 were used to protect our furniture, 200 feet of 1/4 inch rope to secure blankets, Boxes etc but only 30 feet was used.Expensive Modern Desk Damaged, Air Compressor Damaged, file cabinet,lamp shades,end table all damaged. Only our excessive,xtra effort packing saved our things.

Move size: 2 Bedroom Home Service cost: $595

I saw the overall reviews, somewhat late :) We enlisted Moving Staffers on the receiving end of our move from San Jose Ca to Boise Idaho, with Caseboise as the unloaders/movers, and were TOTALLY delighted with their service. Awesome. They were professional, efficient and polite. And, they took away all out packing trash :) We signed up with them when we initially booked with Upack,

However, we did not hire help on the SJ end initially, and by the time we realized we needed help, Moving Staffers did not have any availability. So, we found another firm, HireAHelper, and they provided a great list of moving companies, and we were again, really happy with our choice of MovingZoom in San Jose.

Nothing was damaged, or even moved in transit.

Here are some suggestions if you are going to hire loading help: purchase high quality packing blankets, ratchet tie downs, and packing plastic wrap. If you expect to load your boxes into a pod and load onto a flat bed without any damage, you are the one that is responsible to pack AND label the boxes appropriately. We labeled some of ours as "Top Load" and they did so.

I would use again our formula of Upack, Moving Helpers, and HireAHelper. My husband said it was flawless :)

Yoour mileage may vary :).

Move size: Partial Move Service cost: $300

In October I moved from AR to two different locations. Two cubes went into storage and one went into a truck to my 92 year old father's home in NJ. The truck arrived on time in NJ and the moving company that was scheduled to help unload was alarmed at what they saw. The boxes were not loaded properly and many were broken and the sending movers even packed heavy filing cabinets on top of other lighter boxes and damaged both. There were other heavy items that caused damage. They took pictures and had already sent them to MovingStaffers prior to my call. When I spoke to the company they said there was no insurance for damage that occurred during transit EVEN if it was the moving company that improperly packed the merchandise. They said they were sorry but nothing could be done. Damage to the items sent to NJ was greater than what I paid for the service. I am concerned in what will happen to my other cubes as I have not unpacked them yet. I WOULD ENCOURAGE ANYONE USING THIS SERVICE TO WATCH HOW THINGS ARE PACKED CLOSELY AS YOU WILL HAVE NO COVERAGE FOR THE QUALITY OF THEIR WORKMANSHIP AND WORK. I HIRED PROFESSIONALS AND PAID PROFESSIONAL WAGES AND IT DID NOT WORK FOR ME. I WOULD ENCOURAGE YOU TO GET YOUR OWN LOCAL MOVERS (EVEN THOUGH MORE EFFORT AND WORK) SO YOU WILL HAVE COVERAGE FOR THEIR WORK!!

Move size: 3 Bedroom Home Service cost: $1490

They have one job, schedule a move and they can't seem to get that simple job correct. For the loading of the truck, they scheduled it to come a day earlier than what was planned and this caused the movers to show up before the truck had even arrived.

On the day of the unloading, the moving company scheduled to come had the team not respond and show so by the time they got another team out here it was 4+ hours later at ~4 at night. I could only take one day off of work, so I started unloading when they didn't show. By the time they arrived, I had finished most of the work and they had about 10 minutes of work. I am now left with a bill of $900 for movers sitting around for the loading and then movers doing 10 minutes of work for the unloading.

I tried calling to see what could be done and they only say that this is my fault and they are not to blame for any of this. Worst company I have ever worked with.

Move size: 1 Bedroom Home Service cost: $900

Ok, I posted an honest and authentic review of a disputed I was in with ABF and Moving Staffers. Although it took much more time and effort than it should, Moving Staffers posted a half price credit back which I really appreciated. So, to be fair, I am posting an uodate to my previous review. However, ABF, to date..”sorry”. I would very much steer clear of ABF, not a responsive nor a company interested in best practices start to finish. Check carefully and use another trucking firm, plenty to choose from. Tony Jordan.

Move size: 3 Bedroom Home Service cost: $7000

It was a nightmare experience. Having to constantly stay on the movers to do normal average type things like stacking heavier boxes on the bottom and being careful with fragile pieces and furniture. A lot of our furniture was damaged by the lack of care. A few pieces may no longer be useable. I chalk it off to in-experience and there was no one with enough experience to oversee the move and insure things were handled properly. I just went to the storage unit where things were stored and found pieces of furnitue broken off, White nice furniture with greasy black handprints on it, boxes of broken glass. Not only that but the storage space was 20% larger than the truck the items were shipped on and they weren't able to get nearly all of it in the space and I ended up carrying 5 pickup truck loads to another facility myself. The main person in charge of the move was capable and understood things pretty well but he could not find a way to really keep tabs on what was going on. I was there much of the time and all I did was re-stack things so they didn't fall over or break. After making it super clear to not put heavy items on top of a ceramic kiln, I turned my back and there was a stack of heavy wooden chairs stacked on top. I afraid to even know if its destroyed the kiln, so I didn't take the chairs off to look. When I asked moving staffer about this, they said I would have to have determined if the piece was damaged at the time of the move and would pay out such a small amount that it was not worth considering. You are pretty much at their mercy for be forewarned.

All in all a pretty horrible experience. If you hire this company, make sure you understand that you are hiring a group of young kids with lugging ability but with little experience in moving and being careful. If everything is in boxes and packed well so nothing can break and you get lucky enough to get a crew who knows to not stack huge heavy boxes on top of small light fragile boxes, then you may do ok.

My move took 7.5 hours and at least 2 hours of that was removing and restacking said boxes that had fallen over. Moving Staffers did deduct 2 hours from my bill, however, I've been back since I settled to discover broken furniture and this is just what I could see from the entrance door.

I rarely write reviews but I really think you need to know exactly what you are getting with this company before you decide to use them. I didn't read enough reviews and just went with them cause they came recommended by uPack, a company I respect.

Move size: 4+ Bedroom Home Service cost: $825

Moving Staffers with its multi-state presence and centralized service sounds like the promise of a safe and carefree move. I, like many others, fell into that trap. Lucky for me, a near-disaster turned into a great blessing. I have now notified both my previous employer Johns Hopkins University and my new employer Carnegie Mellon University to list Moving Staffers as dispreferred service. What I want to do here is to make you realize how Moving Staffers actually operates. Once you read this, you can make an informed choice.

I often do a good deal of online research before I book a service. Moving Staffers has mostly negative reviews, so why did I book them? Because they are partnered with UPack, which is actually a decent and highly-rated service. When they recommended Moving Staffers as their trusted partner, I made the mistake of taking that as reliable validation. I booked Moving Staffers a month ahead of my move. My husband and I both have demanding jobs, so I was planning a weekend move. Moving Staffers told me I couldn’t do that because I was receiving the “plus service”, and to ensure that my moving coordinator could be on top of things in the off chance that anything goes wrong, Sundays were out. They also excluded other options for various reasons, so packing and loading was scheduled for the middle of the week. I was unhappy with this timing, but I told myself “peace of mind is better than anything!” So I agreed. We were packing a small 2-bedroom apartment. They charged me nearly $3000 for packing, loading and unloading (no storage, transportation, etc.). Sounds extravagant, but I told myself “peace of mind!”.

It was the day before the scheduled appointment, and no one has contacted me about the plan. So I called. The coordinator assigned to me did not answer my call (or my email). So I called the general number. I talked to someone else, who assured me all was well. I asked when the movers will arrive? She put me on hold for a while, then responded that she would have to get back to me later. Later that evening, I finally received an email, informing me that the crew will show up the next day between 11:00 and 1:00. We got the truck, and sat waiting. No one showed up. I called. The same person as the day before answered. I explained my worry. She said she would look into it. An hour later, a man called me, and informed me, in the most casual tone, without offering even an apology, that no one was going to show up today. “Maybe tomorrow” he said. I was flabbergasted. I thought I was paying $3000 for a back-up plan, so if one crew does not show up, there will be a plan B. I was sorely mistaken. In fact, Moving Staffers is nothing but a phone coordinator between local movers. It means that they have the information of your local movers, and call them (like you yourself would), but the catch is they charge you an extravagant amount for it. My credit card has already been charged, and I was being told with the most condescending “Ma’am” tone that that was that. When I said I would file a complaint, I was old that I had “threatened” them, and they immediately canceled my move on both cities.

The good thing is that I’m not easily fazed. I picked up the phone, and called some local movers. An hour later they were at my place. While they were packing, I also called movers in my destination city, and booked a trustworthy service there. Our move went without a glitch after that, and guess what? It cost exactly HALF the price of what Moving Staffers were charging me. Now make your own choice. Happy moving! .

Move size: 2 Bedroom Home Service cost: $3000

From the intital phone call explaining how the service worked to the multlple phone calls I made with questions that were all answered to my satisfaction their service was great.
The crew showed up on time were motivated and did a great and careful job unloading the truck on a 94 degree day. They helped get beds put together and were still done an hour before the pre-scheduled estimate so I got an hour refund. Would use them again!!

I would not have known about Move Staffers except through U-pack and would give high marks to both these companies.

Move size: 2 Bedroom Home Service cost: $525

We reserved a U-Pack trailer and hired movers via Moving Staffers. The phone representatives pulled our move information right from the U-Pack order and was able to recommend the number of laborers and hours needed to get the job done. Moving Staffers matches you job with local moving companies.

Our origin movers showed up on time, and were responsible for packing and loading. Despite the fairly large job and our doubts, the crew was able to get the job done inside the quoted time frame. They were professional and hard working, and were careful in packing our delicate items. They also were careful to load the trailer appropriately, heavy in the bottom, roping off every so many feet, etc. Everything was secured. Top notch.

The destination crew showed up on time, and were responsible for unloading the trailer, placing items in the correct rooms based on labeling and my direction. They got the job done inside the quoted time frame, and with only few exceptions, everything ended up in the appropriate rooms. Also nicely done!

In consideration of the other reviews I see here, it seems you are very much at the mercy of the local moving companies you are paired with. It would be worth it to just call the company you are paired with to explain the job and expectations ahead of time, so they can be sure to send the right people to you.

Move size: 4 Bedroom Home Service cost: $1900

I have read the negative reviews for this company and totally disagree. I found Moving Staffers an excellent experience from my first phone call to the last piece put in place in my new home. The office staff were very knowledgeable and called to check several times. The gentlemen who packed and moved my furnishings were professional and friendly. They made sure we understood what they were doing and treated our furnishings with great care. Keep in mind, this was done during the heat of August and they kept a pleasant demeanor the whole time. One told me he loves this job because it's a great way to keep fit. What a great attitude! This was a very positive experience from beginning to end.

Move size: 2 Bedroom Home Service cost: $1555