Moving Partnership

I recently used the services of The Moving Partnership when relocating from London to Barbados in the Caribbean. Having contacted and met with 5 companies, they were not the cheapest but stood out from all the others.

I dealt with Matthew and Wayne who were spot on with information. The packers who did everything, were friendly, professional and a credit to their company. My shipment arrived in Barbados on schedule and as hoped, the guys in Barbados were just as good.

My move to Barbados went really well and a lot of that can be attributed to the professional service received by choosing the Moving Partnership.

Big thumbs up guys. Well done.

Service cost: £11000

We used Moving Partnership for our international move from London to Copenhagen. We experienced a great service up until the point where our bulk move had to be delivered. The delivery date was postponed 4 times and in the end with rather dubious excuses. In the end we were truly worried that we'd never see our things again. When the moves finally did arrive, several items had gone missing. A bag of items not ours came along too. Clearly the bulk move is one big mess. I can't recommend it.

Service cost: £3000

Our move from France was confirmed after an e mail by telephone in French (no problem as we are fluent in French) and a local English company turned up 2 hours early when we were still packing. The most important item by far was a marble table which the company knew to be so, and we confirmed this with the local English crew. No inventory was presented to us at the time of collection. Several weeks later in England, the delivery was made without the marble table top and without the crew initially saying that it was missing. When questioned they said that the marble was broken and showed my wife a photograph of it in bits. 3 terracotta pots were also missing.
Following telephone calls, the marble table pieces, 7 in all, were several days later delivered along with the "missing" terracotta pots.
To cap it all, the insurance company was supplied with an unsigned inventory which said that our marble table top was cracked on collection. Here we have instances of deceipt and incompetance.
I agree with Renna's recent 1 star review and shall we use the Moving Partnership again?

Service cost: £2265

It was the most horrible move I've ever experienced. Everything that can go wrong went wrong. My contact disappeared and for 4 days when the move was supposed to happen in Berlin no one at the company responded to calls or emails. I traveled to Berlin to meet with someone I'd never spoken to only to find out upon arrival that he wouldn't show up. I repeatedly tried to find out what was going on, but radio silence from The Moving Partnership for 4 whole days. I've tried three different numbers and sent emails to everyone I'd dealt with prior to the move. 3 different people none of which responded. After two quick calls with the driver I never heard from him again even though he promised to let me know if he would make it to Berlin on time. I got no compensation what so ever for all the trouble and having spent hours writing emails, calling, flying back and forth to Berlin and worrying about it all. My girlfriend and I spent 5 days in an empty London flat having to buy a ton of stuff we already had in Berlin. All for nothing. I would never use them again. Ever.

Service cost: £650

Hi Joe,the last weeks were quite hectic, so I didn´t have the time to sit down and give you proper feedback. Still, not all boxes unpacked, so no need to worry about any damage claims ;-) We are slowly settling in and thanks to your patience and support we managed to stick a 9 bedroom house into a pimped up bungalow! "[EDIT]", was the first thing your removal guys said when they saw the house in Brightlingsea. But by 15.00 the truck was unloaded. When you ever need a reference for down-sizing we are happy to give them a reference. From my first RFI with your advice to the truck leaving Brightlingsea, everything went smoothly and without any problems. Considering we did everything remotely one cannot ask for more. The discussion of how we went from an estimated 80 boxes to 200 boxes we need to have with Julie. I hope I will not need your services any time soon (ever again), but this is due to me being tired of moving and does not reflect your professionalism or your support during this period. .

Service cost: £5000

Delivery from Sweden/Stockholm to Greater London.
A very good, fast reliable company with good prices. Everything was very easy and straightforward which was great as moving country is a stressful thing!
Joe Walker from the moving partnership was dedicated to help me with my move and also made his best efforts to fit the delivery within my busy schedule.
My delivery was collected and delivered on time by friendly, helpful staff.
Overall a good experience, I am a satisfied customer and if I was to ever move country again the moving partnership would be my first choice.

Service cost: £815

The move was actually from Sweden (which is not listed). I had used the Moving Partnership once before, moving from the UK to Sweden, but also have used other international moving companies several times. So this time round I got several quotes and the Moving Partnership came out ahead with a reasonable price, including insurance and removal dates which suited me best (as well as a nice package with storage, as I had to wait with delivery). Tracy was quick to respond with quotes and revise estimates and quotes based on new infomation and counter proposals. All the paperwork was sent through and explained. Once everything was set up, I was handed over to John who handled payment and the actual moving of my items. He was fantastic to respond to emails, questions and updates and managed to arrange dates that suited me well. The crew sent out was professional, friendly and careful with my items. I had a lot of kitchen and electronic ware and nothing was damaged or broken. On delivery one item got left in the warehouse, but this has since been delivered to my satisfaction as well. Having used the Moving Partnership twice now to move between the UK and Scandinavia, I can honestly recommend.

Service cost: £1400

It was virtually impossible to get them to give us a date for delivery in France. I had to email them several times to be given an approximate week that our items would be delivered and then was told the day before they would be arriving tomorrow which meant we had to reorganise work with a new job at a moments notice.

When we were given the week of delivery they then advised us that we would need to pay an additional £200 because our things would need to be delivered in a smaller van as they wouldn't be able to fit a large lorry in the parking we had provided (the address for delivery had been given to them before we had signed our contract and the parking in question was approximately 100m x 20m so even if they had the largest lorry possible if they were unable to fit here then they surely can't fit anywhere!) Eventually they managed to miraculously find a solution upon our refusal to pay.

Then upon delivery we were not surprised given how unprofessional the company had been so far to find that some of our items were damaged. We attempted to make a claim on the insurance the moving partnership had arranged for us to find that this would not be accepted on the grounds that the items were 'owner packed.' We had brought this up with the company before signing the contract and they had assured us that as long as the delivery drivers were able to see the item then we would 100% be covered for loss and damage to that item. The delivery drivers also re-confirmed this on collection.

Overall an awful experience with a dishonest, unprofessional company.

Move size: Partial Move Service cost: £1074

Well, what can I say? What a stress free experience! Moving house in itself is a very stressful time, but moving country is even more stressful!! Matthew Ladley and his team took all of the stress out of moving for me. From the first communication to the last, I was kept informed every step of the way. The removal guys arrived on time to collect and to deliver, telephoning to confirm their expected arrival times.

Well done Moving Partnership - a really professional company who provided a really professional and friendly service. Thank you Matthew and colleagues!!

Move size: Partial Move Service cost: £2200

I used this company previously and had no hesitation at all commissioning them to bring my effects back from Perth, Western Australia. As with the first time I used them a couple of years ago I was at all times briefed with an updated status of the moving process, the company provided an extremely competitive price for moving my things and also a comprehensive explanation of the costs was provided. The Moving Partnership were also flexible to my requirements at all times and the advisor assigned to my case (Matthew) was extremely helpful in arranging every detail - always with timely responses to any questions I had. I requested the packing service offered and when my effects arrived I was extremely impressed with the way everything had been carefully packaged as though the items were the packers own items.  Nothing was broken or damaged (this included several glass ornaments), nothing was missing and my clothes were ready for wear without the need to wash them due to any musty smells etc.. very impressive given the amount of time they had been in storage.  I will not hesitate using this company again in future and neither will I hesitate recommending their services to anyone. .

Service cost: £900