Moving Mania Inc

DO NOT BOOK MOVING MANIA – ZERO STARS

My mother used Moving Mania for an out-of-state move in May 2024. The result was a disaster: 20 large pieces of furniture arrived completely broken, many beyond repair. Legs snapped off antique chairs, chunks of wood missing from armoires, corners crushed on vintage dressers, holes punched straight through caned seats, scratches, paint gouges, torn leather seams—you name it, they damaged it.

Filing a claim has been just as bad. For 16 months we’ve gotten nothing but excuses: “We never got your photos,” “We never received your list,” “Your email didn’t come through.” The phone is never answered, emails go unanswered, and on the rare occasion someone picks up, they lie, stall, or demand more “proof” while doing absolutely nothing to resolve the claim.

Customer service is non-existent. Debbie, in particular, has been dishonest, evasive, and flat-out unhelpful—making an already terrible experience even worse.

Whatever you do, do not use Moving Mania. They are careless with belongings, impossible to reach afterward, and offer zero accountability. A complete nightmare of a company.

Move size: 4 Bedroom Home Service cost: $15000

Worked thru a broker who (first mistake) who choose moving mania(second mistake) moving from NC to NY. Showed up at 11:00 0n 5 /7 and proceeded to take inventory before loading (already went thru this with the broker). Moving Mania said there was more items the before ( BS) cost us another $3000. didn't finish loading until 5:30 that afternoon. The truck was a 26" van and it was fully loaded with only our stuff. When I called for delvy I was told it would be in a few days as they were coming from Kentucky ? Why ? They called and said they would be In NY around 1 to 4 on 5/12 ( Happy Mothers day). Showed up in a different van at 5:30 with only a driver . Had to divert to a storage unit first because they loaded the van wrong. Told only the drive could unload due to insurance regs. We helped the driver anyway. Showed up the next 5/13 around 10:00 with a zombie day laborer who didn't speak English They couldn't get the couch in the apt. Had to get the apt Maintenace crew to show them how to get the couch into the apartment. Had a missing cooler and some items were broken. If you ever n think about using these %%$$$,put a gun to your head it will less painful

Move size: 3 Bedroom Home Service cost: $11000

From my search to my pick up, Moving Mania was fantastic. Whenever I had a question or even a thought, someone was there to answer. The week of my move, I got a call from Debi who went over everything in detail with me, from my inventory to my move in date and time. When moving day was here, I got a call at exactly when I was told telling me the movers were about an hour out. They called again when they were about 5 minutes out so I could meet them and have the pull in the service entrance for my apt building. When they arrived, they came up and double checked the inventory. There were some additional charges, but I am aware this happens as things can't always be described perfectly on the phone.I also know they have to ensure they have room for everything in their truck so if my item size and amounts don't match the initial inventory, they will have to do quite a bit of rearranging. Plus, the wrapping of my furniture adds extra costs and I appreciate it as I don't want anything broken! Debi (who is a rockstar by the way!) called again during the pick up move to triple check everything and sent me everything via email to sign off on. Moving is an extremely stressful process and the fact that I just got to sit back and have these gentlemen take care of this for me is a true luxury. It has taken so much off my plate and I cannot thank this team enough for their work!

Move size: 1 Bedroom Home Service cost: $3000

When you get there, buy new things. Driving your own UHaul is the only way to avoid scams. Sadly, all of these moving companies play the cash scam game. MoveNShip says "the headboard is included with the mattress," only to find out after doing a visual walkthrough that you have 500 square feet more. Additionally, MoveNShip doesn't send you the Bill of Latting until the day of the move, so you don't know who is moving your stuff. Request one ahead of time and make sure your deposit has a 3-day cancellation period. A 26 foot box truck arrived, and I spoke with a person named Deb after the walkthrough who told me it would cost another $4,500 and that the payment had to be made via Zelle or Cash App. The movers packed everything carefully. Deb told me they just loaded up in Florida on Thursday. As a result, this company does not even start the next day. It takes at least three days to get started. I called the day before and told them there would be two stops. Ours and another across the complex. She got confrontational and said, "Well, I wasn't advised about anything." I apologize Deb, I guess you didn't get the original contract. Your broker also scams you for more money by not telling you your stuff is loaded on a 55 foot semi truck. What does this mean? They will show up at your apartment complex and tell you that they cannot enter. It cost us an additional $1,250 and $100 for the shuttle service. Additionally, the guy wanted cash for the two local movers. I drew a line. In Deb's words, "US Post Office Money Orders are accepted, so I'll use those." It took two hours to finish, and the payment was accepted. We went from the original quote with two stops at $5400 to now $11,236. Take their quote and double it at the very least. Buying new will save you a lot of stress.

Move size: 4 Bedroom Home Service cost: $11236

I moved across the country. It took them 50 days to deliver my belongings.

The people they had to pack my things seemed careless in the way they handled my belongings, for example, they applied packing tape to the fabric of furniture I owned which ruined the fabric. They also charged extra to wrap cardboard around my television, which to them, apparently is worth more than 100 dollars.

My things arrived mostly fine. The movers (not the same set of people) were mostly nice and they seemed to handle my possessions fine. So I suppose the following occurred in transit. The company broke a bookcase, a table, a water heater, rendering them all unusable. They lost a lampshade, a bunch of screws and frames which rendered some objects unusable. There were damages to my other belongings, scrapes, ruined fabric, cracks in wood, etc. Damages of all the unusable things by themselves is roughly 370 dollars. I am uncertain how to value the damage that did not render my things unusable, but let's say its another 50 dollars to be modest. The company only covered 75 dollars, which is the minimum they have to cover under an insurance agreement that a broker lied about.

I would not trust these people. You're better off trying to sell your more valuable furniture.

Move size: 1 Bedroom Home Service cost: $4400

Dave was a great salesman - personable, helpful, promising careful handling of our valued possessions. I was given a good price and a reasonable delivery date. I understood that it would take time to combine my boxes with others on a semi that would make several stops along between Florida and Oklahoma. But the promise was made to have things delivered so my father's assisted living room would be ready when he arried. In order to have them there, I shipped everything a week and a 1/2 before the move and camped out in a bare apartment. After the paperwork was signed, no one cared any more about integrity. Our items arrived 6 days after the promised date, causing us to scramble to rent my father a bed to sleep in until his things arrived. When I called to check the progress of the shipment, I was passed from the sales office to the dispatch office to the driver. I was even told by an office worker that my 94-yr-old father would just have to sleep on the floor until the truck arrived. They lost one box that contained my father's framed Navy discharge paper and wall plaques. The price went up considerably when the movers arrived to pick up our items. I only moved personal items, a rocker, and a twin bed, and I packed all the boxes myself, but look at the cost!

Move size: Studio Service cost: $2284

First off, the only reason I'm giving this company 1 star is because of Nikki, she tried to help me out and give me correct information. At first I was happy to find this place they seemed so genuine but then it all started going downhill. I was told by Alex it takes only 3-4 days, I asked because other companies I called said about 2 weeks so I made sure to clarify that, because as I explained to them I'm in the military and I needed my stuff asap as I had to start work on 9/29. My stuff was picked up on 9/20/17 and they asked when I needed it I said on 9/26/17 is fine, the guy even asked if 9/25/17 was better I said no I don't want you guys showing up and I'm not there my flight was for that day. I signed the paperwork and on it they put estimated delivery 9/26/17. I called on 9/27 to see what was going on, I was told my stuff was just leaving Florida that day and should be there by the weekend, wow okay so they're behind an no one bothered to call okay. I patiently waited,the weekend came, nothing. Monday came around and I waited on them to call, still nothing so I called Tuesday 10/04/17. They answered saying they were just about to call me and my stuff is getting put on the truck now. My mouth dropped,I didn't know what to say,I asked "getting on the truck in florida"? A week before that I was told my stuff was leaving, now they're just getting put on the truck to leave Florida I was in disbelief, I was heated but again I took it and said okay and waited..again. Again the weekend came around and nothing. I tried calling on Monday 10/09/17 which was Columbus day so I guess they were closed because I got no answer. I called back on Tuesday, again no answer went online and found another number for them and called and finally got an answer, by this time I was really upset and inquired when I would actually get my stuff or if I would ever get it. The driver actually contacted me on Monday to set up delivery for Tuesday but I called the company to figure out why it took so long and tell them how they had cost me more money since I was here for what was now 2 weeks without my stuff, haven't been to work and had to buy some stuff I already had and keep buying food. Wish I had gotten the guys name but was too upset then to care, he got on the phone and I asked why I was given a delivery date if they couldn't deliver, he went on to tell me no one promised me delivery that day when my paperwork said it, he said that was just an estimated delivery date and the company had 21 days to delivery my stuff I should've read before I gave my electronic signature when I made my first payment. I was stunned and went on to tell him how they're unfair why would they ask when you want things delivered when they just did what they wanted. Long story short, he couldn't handle it so he put someone else on the phone who he had try to make a deal, more like blackmail. The "deal" was I would be given a discount which before they disclosed, I had to promise not to write a review as I had promised to write one exposing their madness when that guy tried to tell me no one promised me any delivery date, now tell me would anyone just give their stuff to a moving company with no promise of a delivery date, I'm not that foolish. Come to find out they were trying to give me a $35 "discount" not to write a review, In my angry state, I had to laugh. $35, really? I politely declined, I felt like that was an insult, compared to the extra money I spent and for my troubles. Even though the driver set up delivery to be made between 12 and 3pm on 10/10/17 he wasn't here until about 6pm, still late but I got my stuff, haven't unpacked all my stuff as yet hopefully all is in tact, one of my reusable storage boxes cover had some cracks but the stuff inside seems fine, thank God,I'm just happy my things are finally here, even if it's 2 weeks after. I'm finally able to go to work tomorrow, well prepared. I had a bad experience with Moving Mania Inc but I felt like it could've been avoided with better communication, all they had to do was tell me it takes that long or about this "so call" 21 day delivery window so I could've shipped my things earlier. I shipped my car with another company on 9/22/17 and I got it the night I arrived on 9/25/17, I'm just saying. And after they realized my stuff wouldn't be here on 9/26 they could've simply called and updated me on what was going on, because of the service I received I won't be using them again or referring them to anyone I know.

Move size: Partial Move Service cost: $995

Most horrible experience EVER,they lied to us that they will take 3-5 days maximum but they took 3.5 weeks,we had to buy air mattresses and new clothes with my family and sleep on the floor,that before dumping part of my Total Gym equipment and my kids bounce house in the trash,its my neirbour who found them and called me..RUN THE OTHER WAY WHEN YOU SEE THEM. We were going to sue them but we decided we don't want any more stress from them we'd or give them any more attention we better off move on, and they raised their price when they came to pick up our stuff..

Move size: 2 Bedroom Home Service cost: $3000

Horrible company! Stay away. Our stuff didn't arrive until 2 weeks after what we put as our delivery date. The boxes looked like someone had slammed them around and kicked them. Every single fragile thing in them was broken. Every picture frame and wine glass, despite being wrapped in clothing and towels, was shatteted. On top of that, the delivery driver at our destination held our boxes hostage until we paid him an additional and unexpected $300. This company should be prosecuted.

Move size: Partial Move Service cost: $1200

This review is an attempt to make sure potential customers know do not use Moving Mania Inc., as moving should be a pleasant experience and it will not be with them. Avoid the stress & failures of promised services, prices, and unethical treatment. Go with a company with reviews that show they care for their customers. It has been over a year of fighting claims with their companies and after $10,000 in damages, missing items, and stress they offered me $80! My hope is to get a lawyer involved in a class-action suit against them as they have hundreds of angry customers over the past few years with people being bullied into paying way more than their quotes. Read the endless negative reviews on the BBB and moving company sites. They have a reputation for dishonesty, negligence, & unethical business practices. This experience is still emotional for me after over a year of battling major negligence & fraudulent behavior.

In July of 2018 I got a $1300 quote from Tom Parker for my move from Florida to Colorado. But when Vitali (head mover) unpleasantly arrived the price went from $1200 to over $3000! He then attempted to get me to sign their contract before all items were accounted for & packed. How shady is that to try and charge me more before they are even done?! I call Moving Mania and speak with Phyllis Ann, another rep. Her excuse was that Tom is a sales person and miscalculated the quote & should have charged by cubic meter, not by weight. How is this my problem and not your mistake? And how can you make a mistake that costs me over $1700?! As we argue Vitali starts moving my things into their truck. He falsely wrote items on the contract they claimed to have packed & measured, adding more space on their truck. Vitali yells at me and then gets on with Lior Anuiz, the owner, yelling in Russian. I watched him lie & claim things were bigger than they were & that they packed more boxes than they actually did. He begrudgingly puts me on the phone with the owner, Lior Anuiz who accepts this unethical behavior. After almost an hour of arguing they start yelling, cursing, & eventually threaten to keep my $500 deposit and “throw my sh*t out of their truck” if I don’t pay. They also charged me a long-carry fee for no reason, as 75 feet were included free. I have a flight to Colorado the next day & have no time left. They brought it down to $2800, and left me no choice other than to agree to the new charge.

They arrive 15 days late with much of furniture & valuables broken, moldy, completely destroyed, and stolen! They claim to keep things air-conditioned, but items were discolored, ruined, & smelly from liquid & heat damage. This was negligence, disrespect, & revenge for me not signing the paperwork and arguing for an hour about overcharging. They ripped off the legs from my dresser, recklessly wrapped the items they actually did pack from furniture to clothing, dented furniture, & destroyed boxes, which they opened to steal things from. They tried to blame Ocean Mania claiming it was them since they were the ones who moved things into the final truck. But the gentleman who arrived was pleasant & helpful. He saw how upset I was as I opened boxes & took photos as proof. He said this was not uncommon with Moving Mania to blame others for their negligence and theft. There were missing items on a different truck, which I got days later. I emailed Phyllis, Lorraine, Tom, and Lior Anuiz who all ignored my apparent distress for this awful experience. After a few days, I demanded something be done by the owners yet no one responded. It took me months to get the claims process going, as they make it nearly impossible to get it done in one go. After an entire year fighting for my damaged and stolen things, on July of 2019, they offer me $80. Moving Mania should not be in business & I hope they get sued and shut down so no more damage can be done to innocent customers looking for a happy moving experience….

Move size: 1 Bedroom Home Service cost: $2882