Moving Direct Van Lines LLC

Moving Direct is not a moving company. They out source the moves. We received a quote and the day of the move it tripled. The caliber of the movers was very unprofessional. We paid for a full pack. The way they packed was throw anything and everything in large wardrobe boxes. The boxes weren’t marked. The way they stacked the storage unit we had to end up getting 2 units. This company is a joke. Go with a legit national company. We still can’t find things and many things are broken. Worst experience ever.

Move size: 2 Bedroom Home Service cost: $25000

Did a recent long distance move from SC to TN. I'm not sure whether to blame Moving Direct for choosing such a terrible company to service their customers (Upscale Moving) or to blame myself for not just calling an actual moving company with reviews rather than relying on an intermediary company. But Upscale Moving tried very hard to charge an additional 2K on top of the quote price, which in the end they could not justify. The movers themselves were pretty terrible, very unprofessional and clearly untrained in packing and moving. It got so late at one point in the evening that they were just throwing our things unwrapped in the back of the truck. We got no paperwork, no list of goods, no number of boxes until a week after the moving date. Unsurprisingly, things were missing when our stuff got to TN. Not only that but the boxes were in such crappy shape, and an entire box was filled with pulverized glassware and kitchen bowls and our clothes were completely wrinkled from being tossed in the bottom of a giant box, though we had them on hangers. Upon informing moving direct of our destroyed property and then being told to contact upscale moving directly, I received an email from upscale moving saying, "fill out this form." No apology. No, "what can we do to make this right?" I get sick to my stomach everytime I think of what a stressful process this all was and how little care and attention our things were treated with for such a very hefty price tag. I haven't even included all of the issues we faced. Trust me and go with a company like Allied. I've moved all over the world in the past 10 years: Belgium, Qatar, Paris, DC. And this is the worst experience I've ever had.

Move size: Partial Move Service cost: $4500

  Be aware people. I had a terrible experience with them. They didn’t deliver my stuff on-time. Every time I called them about where are my things they said something different.   One day they called and said my things will be delivered next day and gave me the drive’s phone number. I called the driver and he said he will be here in 4 days since he was in Tennessee. Broken stuff, big holes in mattress box and finally I had 4 box of new Tommy Hilfiger men underwear in the drawer. One pack of each was stolen! Who steals underwear for god sake!  .

Service cost: $1900

I have moved several times, and this by far is the worst experience I have ever had. I was sold on the Moving Direct Vanlines by Allan, who grossly misquoted how much my cost would be over the phone. I was quoted $1500, and my move was around $3000. I also reiterated to him, how important it would be for my stuff to arrive in California on June 22 as my family had taken time off that week to help me get settled. I was told by Allan that this would not be a problem. It is now July 1st, and my stuff was picked up in North Carolina on June 9th, and I still don't have anything. I've called Allan twice and no response. I have since found out, that Moving Direct Vanlines has gone out of business, and now is operated by Red Gold Logistics. Everyone I have spoken to over the phone at Red Gold Logistics is very nice, HOWEVER, nobody is taking responsibility for the delay.

I was also told by Allan that credit card would be accepted as a form of payment for the movers, however they only accepted cash or postal money order. I was told this as the movers were finishing up, luckily my bank was still open, but this was a huge surprise.

I will say that the movers who came to North Carolina and packed and moved my stuff were great. But it is now July 1st, and I am in an empty apartment with no stuff and nobody is taking any responsibility.

Service cost: $3000

My review is a little different than others because I had to cancel my move (had nothing to do with Moving Direct). Their sales team is amazing and really helpful. I worked with David and he really made sure I felt completely at ease with all that was going on. Their quote was easily in line with, or cheaper, than competitors, and they were going to actually pack the truck, too, so bonus! This was worth any extra cost to me. When I had to cancel they understood and the owner himself reached out to me (in the midst of a personal trip he was on) and explained everything so I knew what was going on and that things were good on their end. I was a little anxious about that part, and the staff was understanding as I worked through it all. I know moving companies are dealing with staff and equipment issues because of covid, and I feel that Moving Direct Van Lines really did their best in helping get the initial move set up, and then later with helping me cancel and dealing with me when I was a little worked up. They really are a great company and I'm sure the move itself would have been done efficiently and smoothly.

Move size: 1 Bedroom Home Service cost: $4600

Gave them the three dates they wanted, Sunday, Monday, Tuesday no surprise they scheduled for Tuesday. Then told me the time would be 10 to 2. Was called at Noon and the driver couldn’t find my house, he had the wrong address. I told the the company I lived on a army base when I scheduled the move, so when the driver was surprised that I was on an army base I knew it was bad. Driver said he would get passes. I called the driver after 30 min and was told his boss said they couldn’t go on a military installation and they we’re leaving.Called the company and they called me back an hour later to tell me one of the crew was on a visa and couldn’t get a pass, later another told me one had forgotten his ID. So we rescheduled for the next day. At 1230 I called to check on the time was told that they had until 2 but would check with the driver. Came back 30 min later to tell me they had trailer problems. Now I’m waiting on them to call back and it’s been over an hour. I will update if they ever call back. FYI I have estimated 1600 sq ft going 643 miles, I did all the packing and it’s costing over $13000.

Move size: 4 Bedroom Home Service cost: $13000

Long story short: I sincerely hope Moving Direct Van Lines goes out of business ASAP, so they aren't able to steal anyone else's money.

I'm writing this post on behalf of my mother, who planned to use Moving Direct for a move from Indiana to Georgia. Unfortunately, she was unable to move due to an unforeseen health issue that arose one week after booking for their services and paying the $5,000 deposit.

I spoke to the owner, Justin, about trying to get at least a partial refund of the deposit because it had only been a week, and she wasn't going to be able to use their services. After a few conversations, he and I had a gentleman's agreement that she'd receive 50% of the deposit via a check in the mail.

She still hadn't received the check after two months, so I called the company back almost every week to speak with Justin. But he was never around (isn't it curious for an owner to always be missing when an unsatisfied customer wants to speak to him?).

After talking with a customer service team member (since Justin was out), they agreed to refund her $150 and the rest as a moving credit. I explained that she couldn't move because of her health, but they didn't care. Clearly, this company is run by a ruthless person who didn't mind making a quick $5,000 off an elderly woman.

If you or someone you care about are moving soon, do not use this classless company.

Move size: 4 Bedroom Home Service cost: $11000