Movers Not Shakers

This company has changed beyond recognition, all I need to say is, they arrived late and hungover (one of the men actually told us this) and one of the young eastern european guys told me to "F** off, I'm not your slave" after I asked him to move something! The owner said he was stressed out with a new baby, we had to ask him to leave (he was threatening) so the move took longer and the atmosphere was dreadful. The owner mike has no idea about customer service or care. AVOID AT ALL COSTS.

Service cost: £820

I wanted to hire a removal company that was honest and reliable and with whom I could entrust my belongings. However, I was really disappointed with Movers not Shakers. They arrived over 2 hours late and offered only a "you'll never believe what a day I've had" as an apology (a job overran). When trying to resolve the situation I was told by Mike that "when the boiler man says he will be there between 8am and 8pm you just have to wait in for him don't you?" I am aware that other jobs can overrun but when you book a specific slot you expect them to turn up roughly on time!   If you want to go with these guys then maybe lower your expectations somewhat. I saw that they were recommended by Timeout and so trusted that they would be reliable but I really wouldn't recommend these guys from my own experience. Spend your hard earned money elsewhere!

Service cost: £120

Movers Not Shakers did an excellent job moving all of our belongings over the last weekend. From speaking to Mike and his foreman Clinton on the phone to the final payment with the moving team they were highly professional and wanted to make things as easy as possible for us. Two guys came and pre-packed most items on Saturday afternoon and then returned with extra help to load up on Monday morning, wait in the vans for completion and then unload at the other end. All large furnature was disassembled and reassembled with ease.
Thank you Movers Not Shakers!

Service cost: £1400

From initial enquiry through to arranging for empty boxes to be collected every single interaction with all of the guys at Movers Not Shakers has been fantastic. I couldn't recommend them highly enough. We moved from a 2 bed flat to a 3 bed family home. The guys were all really really personable. Nothing was too much trouble for any of them, and they managed to work like trojans consistently throughout the day. However they did this in a calm, unflappable way which made me feel really assured on my important move day. Their quote was thorough, and in comparison to others very fair. I've used other removal companies in the past, but this was by far the most personable experience I've ever had. Nothing was too much trouble, and nothing at all was missing or damaged. Truly a great job. I've already recommended them to friends, and will continue to do so. Well done guys - it's not an easy job moving someone's 'life' around the city, but I think you are great at it. Thanks.

Service cost: £1250

They damaged an antique item and would not compensate me or return emails or calls. They said they could not claim it on their insurance and that they were not negligent. Mike is very rude and dismissive. Tried to turn the story to make us look bad and accepted no responsibility. I saw the damage happen during removals and the men never even apologised. Just carried on as of nothing happened.

Extremely overpriced considering they are not regulated. We had three men but one barely did anything. Steer clear - better man and a van conpanies out there or at their price a regulated BAR member removals company.

Do not use this company if you have anything of value, expensive items or antiques etc.

Service cost: £750

Unprofessional and reliable
Recommended as a professional company, expensive but unfortunately two boxes were missed and the company manager denied and said there was no insurance and we did not request it.
The workers did notice that there whereto boxes missed but the manager denied and did not admit it and he did not even call me to explain, I had to call him several times to have an answer and his answers basically I am not sure we lost them might be that you have them!!
Unprofessional, unreliable don't trust them stay away from them.
I am going to sue them.

Service cost: £800

I moved from a townhouse in Chelsea to another one half a mile down the road with an excess of 80 boxes, plenty of furniture and tons of steps at both ends. In particular, I was dreading the removal of my large sofa which was delivered from Harrods with a hoist through my window and would have to go out the same way due to tight corners and stair constraints.  Clinton first made contact over the phone and sent Mike to survey the place. His survey was very thorough (in contrast with two other companies I had already contacted), as were his intentions regarding removal of the sofa. His quote was half what was quoted by another company and included full packing service and full furniture reassembly at the new house.  The Council refused parking permission for the hoist (red route) at short notice but the team (of 5) was able to lower my sofa on the balcony below and exit the building in no time at all. Luckily, permit for the van and the hoist was granted at the other end. All of my belongings were packed on a Thursday and were delivered, with furniture reassembled, on the Friday.  I really cannot fault these guys and found them (Robert, Fabio, Simon.. and whoever else was with them) to be very able and graceful. There was no huffing and puffing and no resenting my move to a house full of stairs as I had experienced in the past with other companies. They stayed completely cool under pressure, were able to remove a difficult sash window and reassemble it with no probs, and finished early on the Friday, scooting off at 3 pm and leaving me in a house that was pretty much 'sorted'. I am not looking forward to move again any time soon of course, but when I will, I know who to call. Thank you Movers Not Shakers! Steph~.

Service cost: £1758