MoveCorp

Lack of respect for customers and an unwillingness to be open and honest.

My parents are in the process of moving from Italy to France, and had selected Movecorp on the basis that they had assured them they were able to provide the exact service they wanted, and had given a reasonable quote.
After several weeks of emails back and forth clarifying exact details, my parents suddenly received an email from Movecorp saying that there had been an error and the price they should have been quoted was £3000 more. No apology was offered at this stage.
My parents felt extremely upset that they had not been contacted over the phone, and that the tone of the email was flippant and remorseless. My dad phoned Movecorp and spoke to the young lady who had made the mistake, explaining that although he understood she had not misquoted on purpose, she had been very slow to pick up on her error and that her failure to call them and offer her sincere apologies was rather disrespectful. When he alluded to her incompetence on this occasion, she became very upset and accused him of being aggressive towards her.
My parents later received a phone call from Movecorp's sales manager. Again, no apologies were offered. He claims to have apologised several times, but from my own conversation with this gentleman I noticed he was very good at saying that he had apologised without actually every saying the word 'sorry'.. His helpful advice was to ask my dad if he had any other quotes from other companies and then telling my dad that maybe he should 'go with someone else then'. He also said to my father that it was a good thing the error had been spotted now, rather than nearer the time as that 'really would have caused them problems'. At no time was there any offer to reduce the cost of the move even by a fraction, as compensation for Movecorp's incompetence. There was no disregard for the fact that my parents had already made other arrangements surrounding their move based on Movecorp's schedule. The whole attitude was one of 'like it or lump it', with a flagrant lack of respect for my parents.
My encounter with Movecorp came when, disgusted at the way my parents had been treated, I decided to post my feedback on Movecorp's page entitled Reviews and Complaints: http://www.movecorp.org/
The first thing I noticed was the total lack of any complaints and a wealth of glowing feedback. It seems that Movecorp are the perfect removals company! Shortly after submitting my feedback for review, I received an email from the sales manager asking if he could call and discuss this issue. He did, and we had a 20 minute conversation in which he:
- refused to acknowledge any wrongdoing on the part of Movecorp
- repeatedly insisted that my father had been aggressive and abusive to staff over the phone
- more or less refused to apologise
- again made the assertion that if my parents didn't like it, they could find someone else
- became extremely irate, bordering on aggressive, when I pointed out that my parents are pensioners and don't have an extra £3000 to pay for this move
- was unable to offer a satisfactory explanation as to why this 'human error' (to the tune of £3000) hadn't been noticed earlier
- was also unable to offer a satisfactory explanation as to why Movecorp only post positive feedback on their site (company policy, apparently, to not post complaints on a page entitled 'Complaints'
- made it perfectly clear that there was no flexibility in price whatsoever, and had a general lack of understanding for good customer service or consumer rights.

So there we have it. My parents are now in the difficult position of trying to find someone else in a short space of time to perform a complicated removal, and all their original plans are all up in the air. Human error is totally understandable - nobody is perfect. However, a blatant lack of respect for existing customers and a fear of being open and honest to potential customers is, quite frankly, disgusting and unprofessional. I would urge people to definitely look elsewhere.

Service cost: £3000

We contacted Movecorp for a move from Italy to the Netherlands. They had a good quote, so we contacted them. However, when we selected them, they raised their quote with 50%. We still continued with their service, because they were able to help us quickly. However, at the moment we paid a deposit, they suddenly were not able to help us anymore at the requested date. Looking at other reviews here and elsewhere, I now understand their strategy: giving high promises to get you as a customer, but to deliver very poorly as soon as you agree to use their services. DON'T DO BUSINESS WITH MOVECORP!

Service cost: €800

If you are looking for a moving company, avoid at all costs, MoveCorp (MoveCorp.co.uk). The initial quote and process was very simple and easy, however this is the best you will get. The paperwork you are given to fill in is incomplete for International Shipping. The agent, Michelle H (but by my guess they are all equal), had no answers to any of my questions from the start. The initial pickup was disorganized with MoveCorp giving me a 10 hour window on the wrong day. After my calls to Michelle, her response was, "I don't Know" and nothing more. I had to find and contact the shipping provider on my own. This was only the initial move, as what they don't tell you is that all goods must go to their UK depot and it's not direct from your location to your destination. The next part was that I received a call from a random woman at a random address in Glasgow saying she had received part of my shipment. After calling Michelle at MoveCorp, there was literally no record of this error and without the phone call from the kind woman, no one would have known part of my belongings was missing. This was OUTRAGEOUS. To top it off, Michelle gave an excuse each day I called as to why no one could pickup my missing parcel (no answer, poor timing, rules about pickup from courier) and all the while my box sat outside in the elements.After that was sorted, Michelle decided to take a week vacation without telling me and before sending my shipment off to the US. I had to call the main company, get another agent to fill-in for her (this was twice by the way, the first re-assignment, the agent didn't even recognize it was a US shipment and was taken off my case after she sent me various extra documents to fill out for UK delivery). After this was sorted, they proposed to sell me re-packing services as they said some of my boxes were severely damaged. I was irate as these were the parcels left out in Glasgow by no fault of my own. Finally the parcels were sent (so I thought). Michelle was back after her nice holiday and sent me a note to check in and pass along the tracking number (of course the wrong tracking number). Then I find out it wasn't sent and I had to call and confirm from UPS and get the tracking number directly from them (at this point I didn't believe a word out of Michelle's inept mouth). 10 weeks later and one of my parcels is still in the UK due to 'hazardous material' considerations that I had advised and paid extra for in advance. Wish me luck. DO NOT USE THEM EVER. AVOID LIKE THE PLAGUE.

Service cost: £550

Movecorp arrived on time to collect my belongings, and everything seemed great. They told me I could expect my delivery to France within 7-14 days. After two weeks passes I had to call them to find out what was going on, as I'd had no news. They told me they'd had a breakdown and I'd have to wait another week. A week later I emailed again and once again got the same story.   Eventually I did get by belongings. However their lorry reversed into out property causing a fair amount of damage (over a £1000 worth to be precise). The driver initially denied having hit our property and when it was pointed out to him that at least 2 people had seen him, he then admitted having "touched" the property (with an HGV that is!) I was told to get an estimate for the damage, which I did. I was then told that I'd need to get another 2 estimates as they were going to claim on their insurance. After providing 3 estimates I heard nothing. I emailed them to find out what was going on and was told I'd need to provide a written account of what happened on the day. I did this and finally got a reply: they offered me less than one tenth of the total cost of the damage! The driver denied having caused the damage and so they believed him over me.   This issue has still not been resolved and it looks as if a £350 move may well end up costing over £1500. I would never recommend this company in a million years!

Service cost: £350

I engaged Movecorp to move items from Ireland and London to Perth Western Australia. I arranged for 2 boxes of CD’s to be picked up from Ireland and 6 boxes from London. (The boxes from Ireland containing approximately 1,000 CD’s).       I was told it would take 8 weeks to ship items door to door; this took more than 12 weeks. As it took so long I picked them up from a warehouse in Perth. When I collected my items there was 7 items, 1 box of CD’s missing.       I chased this up and after several emails Movecorp said it would be unlikely that the missing box would be found and offered me 40 pounds Sterling by way of compensation.       Having informed Movecorp of the condense of the boxes prior to them picking them up they increased there quote – this leading me to believe that they knew the full value of each box and would increase there liability. This turned out not to be the case.       I tried to establish where the box went missing and after several emails and phone calls later they finally told me that they received all boxes to here where house but only 7 had been placed in a shipping container. – This leads me to believe that they did not misplace the box but it has been stolen from their depot I am still in contact with Movecopr on a weekly bases in the hope that the box turns up but they are extremely slow to respond to my emails as this matter drags on.       Avoid using this company at all costs.  .

Service cost: £480

I have used your company before, when I moved to France, and had no hesitation in using you again for my recent move. It’s great to hear a friendly voice on the phone and Elisia certainly is that friendly voice, the same as my first move. There was no problem with the main pick up in France, the other pick up in Derby and then the whole consignment being delivered safe and sound in Guiseley. It’s also a credit to the management for being able to keep Elisia working for you and shows commitment on both parts. I have no doubt your company can only go from success to success. My sincere thanks.

Service cost: £1500

 



I can’t rate this company highly enough and I have already recommended them to family, friends and work colleagues. The service was outstanding, professional and friendly. Emma 1 and Emma 2 never seemed daunted when I asked questions and always answered there and then or got back to me within 24 hours . All my belongings arrived safely in Holland, no breakages or loss, and when I return to the UK Movecorp will certainly be getting repeat business.
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Service cost: £1500

Movecorp moved us from London to Normanton on the Wolds, Nottinghamshire on the 3rd October and I will admit I was apprehensive about this company after reading some of the reviews but all I can say is that they were SUPERB. We had a 3 bed house plus 2 childrens worth of clutter, which equates to quite a lot of stuff or rubbish as my wife says. James Mallett at Movecorp gave a spot on estimation, covered all the terms and conditions to our understanding and was an all round nice guy to deal with. The truck arrived on time, was loaded and away in next to no time and all done safely and expertly. The lads, Nick and Craig, were hard working, courteous, even when struggling to get our huge bed upto the third floor, no Nick it would not have looked good in the garage, nice try though, and very honest.
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Service cost: £650