MoveCorp

Not knowing where to look to find a good reliable removal company for my move to New York I resorted to good old Google and came across Removal Reviews. After looking through their pages for a good couple of hours I narrowed my selections down to two companies and I feel I picked the best one when I instructed Movecorp to carry out my move. From my first call through to completion I'm glad I did as I couldn't have wished for a more straightforward, reasonably priced and professional company. The preparation, handling, coordination and execution was perfect and once the pickup date arrived, everything happened exactly as promised, safely and on time. I can't imagine anyone doing the job better than they did and I would recommend them without hesitation to anyone who needs a professional honest removal service.

Service cost: £2000

Came to pick up my boxes out of the time slots.
No information about the whereabout of the boxes for weeks. Changed the delivery date 4 times (with no warning - did not call to say they were not coming - I had to call them several time per day). At the end it took 5 weeks for them to deliver my boxes from UK to France..
One of the people I spoke to asked me to remove my bad review (on another website) for a cost reduction. Another person of the company threated me to send my boxes back to the UK if I was not home to collect them (on the 3rd date they gave me) and they did not delivered the boxes on that day..
The all experience has been very stressful for me and my family. The way the team speaks to their customer is absolutly shocking.
Will NEVER use them again.

Service cost: £451

I was really happy with the pre-removal service I received. I was very, very unhappy with the arrival of my goods! 2 Antique chairs, wrapped By Movecorp and so covered by their insurance for breakage arrived with legs snapped clean off the body and arm rest also! The cardboard boxes each had their corners ripped open by the shear weight placed on top of them or by throwing them from a great height along with my chairs! When it came to claiming insurance, it was a long wait and finally they will pay only the value I had listed as a replacement cost of one chair ($350) not the cost it will incur to have a professional antique chair repair person repair the chairs to original condition! ($1990). Beware- put a much higher value on the items you ship and be prepared to loose a lot of ceramics to breakage - I also lost 13 ceramics pieces dearly collected from 8 yrs of living in Europe!

Service cost: £2000

12 weeks to move a piano from Italy to the Netherlands. And this with never ending email and phone calls and three 'abortive' delivery: after having got the delivery cancelled a first time they tried to deliver when I was in vacation (after I told them many times and with weeks forewarning is was not home). They promised to deliver the following week, but never got the target date. After they cancelled again the next delivery because the piano did not fit on the truck :-(
I've got it finally delivered after more than 12 weeks because, after menacing of contacting all the associations they are member of, the director took things in his hands and the piano was delivered within one week.
Not ever this company for a removal.

Service cost: €700

We chose this company in haste as we had been let down by another remover. As they say

"act in haste , repent at leisure".

Anyway, to start with the communication was great until we paid in advance. After that I found that I needed to be proactive to make sure that things happened. The promised collection of Thursday or Friday turned out to be Friday afternoon and indeed might not have happened at all had I not constantly reminded them that we had flights booked on the Saturday.

So the truck arrived but without sufficient space to fit the planned load and so some items were left behind. We later had to arrange a local removers to take these to a self storeage facility for Movecorp to collect some time later.

Back in the UK and again having to be proactive in demanding information to find that the proposed delivery would be 13 days after collection! So with most of our clothes on a truck somewhere I ended up buying a suit, shirts and ties for business meetings.

Now 28 days after the initial collection and I have no news about the remaining items despite asking for an update 4 days ago.

Currently waiting for a Sales Manager to call be back but I will not hold my breath.

Overall impression is that the customer is not important in this relationship as long as he pays and helps to optimise the load utilisation.

Service cost: £1830

I had my belongings shipped from Oslo, Norway to Seattle, USA. After 5 months I am still waiting. I expected my things to arrive around the 20th of September, it is already two months past the delivery date and my shippment hasn't arrived yet. I already paid 400 pounds in extra hidden costs in addition to the full payment I had to give all the way back in June. Do not use Movecorp, they are really not a good company to work with. I should have paid more attention to their reviews and choosen another company.

Service cost: $2500

My situation is exactly the same as Natalie, one of the reviewers below. In fact, I believe that our things were in the same container as our timeline is the same and we also moved from London to California.
As other reviewers have said, the pick-up guys and delivery guys were awesome on both sides - professional and pleasant.  This is the only good thing about movecorp.
It took 20 weeks for my boxes (only 6 of them) to get delivered.  Like others, I was given no updates until I emailed them. The responses were a little terse - I'm guessing they must get annoyed with customers asking for updates and showing concern for their things.
My boxes finally got delivered today. The boxes are pretty battered but everything seems to be there and nothing broken, luckily.
One thing that was alarming was that the US agent called me to ask me to resend all the customs documentation to them as the copies they'd received from the UK were illegible. Taking into account that you can't get your things in the USA if you don't have the correct paperwork, this seems to be like a supreme fail.
Definitely not using them again and definitely wouldn't recommend them. There are tonnes of moving companies out there so my advice would be to use one of them.

Service cost: £500

Our family has outgrown some of the furniture pieces inside the house. In fact some of the furniture pieces were 20 to 30 years old! We don’t want to sell these or just give these away to some friends. If we need to unload these, at least we send these to some cousins that we love. So we decided on international furniture shipping. We checked out service providers online, and Movecorp is one of those that caught our attention. Customer service was good, and we got a competitive quote for our pieces (we already checked 3 providers, and what they offered was the lowest). What we liked is the way they wrapped and packed the furniture pieces. Excellent wrapping and packing materials were used. And we’re sure of that since our cousins phoned us a week ago telling us that the furniture pieces arrived in excellent condition- no marks, breakage or dents!

Service cost: £1978

I have used Movecorp on two occassions; the first to transport a large amount of valuable furniture to Lake Como, where we have a collection of lakeside Villas available for rent. The second, our own house move in the UK, to Broadway, Worcs.

On both occasions, the Movecorp staff involved were extremely courteous, polite and conscientious. I deal with a number of different industries on a day to day basis, and I have to say that nowadays, very good customer service like this, really stands out!
The lads that came over to Italy remained professional throughout even though they had navigate the huge vehicle around some Italy Italian lake roads! The job was completed on time and to a very high standard.

And again, with the job in the UK, nothing was too much trouble, and even when the job was carried over to the following day, it was dealt with speedily and efficiently, with a van ready to collect some addditional items the following morning, as we'd asked.
We shall certainly be using Movecorp for all of our overseas and UK requirements, and have already recommended their services.

Service cost: £4898

I had an equally terrible experience to some of the other reviewers - I was scammed by Movecorp in April 2011. I selected them based on the cheapest quote. I pressed staff about the accuracy of their estimation of volume, and even sent them an inventory (which they did not ask for like many other companies). Movecorp assured me "we've done this many times before and believe me it's accurate".


1. Two poor Movecorp removalist staff ARRIVED at our house at the end of the day completely exhausted. The truck was overfull and they apparently still had another job to do before driving from London up to the Movecorp depot in Manchester. They were worried about blowing out tyres on the highway due to overloading, which apparently had happened to them before! They literally rammed the contents of our house into every nook and cranny of the truck. Not a good start and a sign of the problems to come.


2. Movecorp sold me the service as including blanket wrapping of all furniture to properly protect it. Apparently special wrapping would be used for our mattress. Nothing of ours was wrapped in any way or form! It was just shoved into the truck.


3. The inventory keeping was inaccurate, we later realised due to our own digital camera records, and had to call Movecorp to make sure they were going to keep everything of ours together. We were given assurances. We also asked them to properly wrap our things in their warehouse, especially our expensive mattress.


4. Here comes the worst part: Movecorp call to say they measured our consignment volume at the warehouse and it was to cost 33% more. Payment required by credit card immediately. I made a fuss but they said they would seize our goods (our entire household contents). We were ransomed, so we paid, no choice as we had arrived at our new house in France with no furniture, clothes, kitchen goods ect!


5. Then our consignment was delayed. It wasn't sent on the shipping date we had agreed by telephone (before signing up) and we had to wait till the next month! Again, in our new house with nothing, so had to re-buy furniture! I tried to speak to various Movecorp staff, but did not care one bit. They were in fact tough as nails once they had our stuff and it's clear they had a lot of experience with angry customers.


5. The shippment finally arrived. Again, at the end of the day, with inexperienced and totally exhauseted staff, who we had to help carry things in from the truck. Several items, including antique wooden furniture items were severely damaged. Our expensive mattress soiled and disformed. There you go. What a horrible experience with Movecorp.


I used Team Allied/Pickfords the previous year to move from Holland to London. Incomparable. Proper onsite quoting, seamless professional serivce door to door, and not one scratched item. It cost a bit more up front, but less in the end after all the additional costs involved in the Movecorp ordeal.


Googling shows several sites with numerous high or 10/10 reviews and lots of positive comments. Do not believe it! These look very suspicious and Movecorp is probably publishing fakes to drown the real complaints on the internet. Some of the sites actually block public reviews and seem to be rigged sites. How evil is that!


BE WARNED - DO NOT USE MOVECORP - THEY ARE NOT TO BE TRUSTED WITH YOUR BELONGINGS AND WILL RIP YOU OFF!

Service cost: £1000