Move Smart Relocation

If I were hard-pressed to describe the people of Move Smart in a single phrase, it would come down to two choices: cockroaches, and miserable subhumans. Upon further consideration, I'd have to admit that I couldn't even call them cockroaches — they lack the fortitude.

This 'company' is a scam of an operation that will take your deposit, tell you you have 3 days to cancel, and then when you do stumble upon some of these horrific reviews, steal that money, even when cancelled within the three day window. I was told when I inquired after my deposit that 'they'd told the bank to send it back.' I don't know what's worse: being stupid enough to say such nonsense, or being comfortable pretending to be that stupid.

I am immensely glad that I did cancel, and although I had to report this as a fraudulent charge to my bank in order to get my money back (there was no getting anywhere with their 'customer service' team), I can't imagine how awful this must have been for people who ended up actually using them.

Any positive review you see about them is fake. These miserable subhumans (I've decided!) can crawl back into the Floridian swamphole they came out of.

Move size: 1 Bedroom Home Service cost: $2200

I had really bad experience with them. They gave me a quote of $2224 and while signing the document they conveniently changed $2224 to $2724. As i was signing the document in my mobile I did't notice the change until 5 days later. I called up the booking representative, he said the document says $2724 not $2224. I shared both the screenshot with him. On seeing that he said he will check and get back to me but never called me back. When i asked for a cancellation which they never agreed saying your window for cancellation was 72 hours and refund wont be issued. I would suggest to keep your distance from this company.

Move size: 1 Bedroom Home Service cost: $2724

I was scammed by this company immediately during the sales pitch and I fell for it. I canceled within 2 hours once I realized it was a scam and have been fighting for 3 months to get my money back. No one from the company responds to emails or calls. The customer service department doesn’t exist. The company will try to convince you these reviews are fake. Don’t fall for it, they owe me >$2300.00. Do your homework!!! They need to be shut down at the federal level with their trucking license and at the local level as a LLC scamming consumers.

Move size: 4 Bedroom Home Service cost: $2700

They messed with the wrong person! Not only have I reported this company to the BBC but also the FTC and DOT. I will make it my life’s mission to shut these people down!!!! They have stollen over millions of dollars from people with no remorse at all!!! DO NOT USE THIS COMPANY!!!! They will take your deposit and never give it back or take your personal possessions and you will never see them again!!!

I will never see my money again but I will make sure one way or another they are held accountable for all these people they have screwed over!! Next step is a class action lawsuit!!

Move size: 1 Bedroom Home Service cost: $571

I hired move smart in Feb 2021 to move my stuff from Chicago to Washington. Unfortunately I trusted the telephone representative and gave advance but soon realised they are not trustworthy so I canceled my order and asked them to eturn my money. They said they will refund my money but so far have received nothing. No one answers the phone and they dont care about BBB or FMCSA complaints. Please stay away from them and hire a proper mover. I hope this review saves someone their hard earned money.

Move size: 2 Bedroom Home Service cost: $2234

I was contacted by Move Smart LLC for relocation services from California to Hawaii in May 2021. The representative Brendan Bell informed that I would have to pay with an initial deposit of $1850.00. Per the representative cash was only accepted for the initial deposit. After lack of communication from the company, I decided against using the company and within 2 days, I requested a refund. After several attempts, the company responded via email agreeing to refund my full deposit within 20-25 days by mail. However, it is past their 20-25 day policy and I have not been able to reach them via phone or email. I have filed reports and will continue to educate anyone I can about this trifling company. This should not be allowed! They have definitely will not continue to get away with this.

Move size: 2 Bedroom Home Service cost: $1850

This company's sales pitch is a scam. The sales rep will tell you a specific pickup date and dropoff date, then when the move comes - they will tell you that there is a 5 day window for pickup. This not only contradicts what the sales rep will tell you, but also makes it extremely difficult to schedule a move if your storage company requires an appointment for pickup.

I called customer service numerous times and left voicemails and never received any call back. I finally got in touch on the day of the move and was told that the movers were not coming that day. To which I said I would like to cancel and receive a refund for the deposit I put down and was denied that.

False or misleading representations and deceptive marketing practices under the Competition Act is actually illegal in the U.S. and while i would like to not take legal action, it is clear that this company does not comply to the law either.

Move size: 1 Bedroom Home Service cost: $5000