Move On Moving

Short story:
Late on both pick-up and drop-off
Over a month before my items were delivered
Employees tried to extort me for more money
Management authorized movers to leave my things in the lobby of my apartment complex and drive off
Zero customer service skills
Rarely staffed phone line (during normal business hours)
Tons of damaged items
Long story:
Please do not use MoveOn Moving ever! I had a horrific experience with them, and they are too incompetent to make any changes in their lack of quality any time soon. They hire employees who will try and extort you for more money (even when contractually they are in the wrong), and their management will do nothing to mitigate the situation nor demonstrate any semblance of customer service. My movers were over 2 hours late for BOTH the pick-up and the drop-off. For my particular move, it took almost TWO FULL WEEKS after my things were picked up for my paperwork to even make it back to the company’s headquarters (because apparently digital/phone calls/emails are not a thing) for my drop-off schedule to even get processed. Meanwhile, I am ready for my things two days after my items were picked up. I called every other day to check on the status of my move, and either no one picked up (how can they not staff during business hours?) or I was just told that they did not have any updates. A few times when I called and gave them my moving information, I was specifically told “we do not have your information, you must not have used our services”. When I told them how that was literally impossible, and maybe look for longer than two seconds in their files, I would get an “oh, there you are!” Before my things were ever picked up, I told MoveOn of a vacation I was going on three weeks later. I was told this was no problem for my drop-off to happen before then. Well, even after multiple check-in calls a week with no delivery date scheduled in sight, I finally was transferred to a manager, who informed me that they “were never made aware of this”, and that my delivery was still a long way off (so, DURING my vacation). Obviously, this was a blatant lie on their part. When my things were finally delivered (OVER A MONTH after my first available date), the driver of the truck tried to EXTORT me for extra money. He said he was not made aware of stairs (I was on the second floor), and I let him know he is welcome to use the elevator, oh and by the way, my contract SPECIFICALLY stated that a flight of stairs was included. He huffed and puffed, and stormed off to his truck to call the company. Half an hour later, he told me he was AUTHORIZED to leave my things on the first-floor entryway. Are you kidding me?? Someone in this company said he could leave a paying customer’s personal belongings in the middle of a public apartment complex’s entryway instead of delivering them to the specific apartment! After I told him absolutely not, he finally agreed to not try and extort more money out of me, and that he would take it up with the company. Fast forward to them FINALLY finishing, 5 hours after they were scheduled to show up, I am unpacking and find multiple broken dishes, my couch with a huge slash in it, my bookshelf destroyed, and my mattresses all with black marks, scratches, and signs of extremely rough handling. I am STILL in arbitration with them over all of the damages (4 months later). This company is complete garbage, they have horrific customer service, and they are utterly incompetent. Please please please, do NOT use this company whatever you do! Feel free to reach out to me if you would like more details to understand this is a true and honest experience.

Move size: 2 Bedroom Home Service cost: $2000

We relocated from CA to WA and decided to go with professional movers. A broker set us up with MoveON in Las Vegas. It was imperative that the move be completed a day after we arrived at the new house, so the company arranged for the pick up 10 days prior to us moving.

The movers arrived in a 26’ truck and our stuff didn’t fill it; it was a large house, and full credit to the movers for their packing. However, the moving truck didn’t arrive for another 5 days after we moved into the WA house.

We paid over $7000 for the move, and it turns out we could have done it ourselves with full-service U-Haul (26’ truck with movers at each end) for about $5000, including gas, and we wouldn’t have had to wait for our stuff to arrive.

The intent was to take out the moving stress by paying for the movers; that didn’t happen.

It’s beyond me why anybody would use professional movers after this experience, let alone MoveON as a company.

Move size: 4 Bedroom Home Service cost: $7300

This company gives you very low estimates to undercut its competitors and then, once they have your stuff, they jack up the price to be way higher than everyone else and then forget they have your stuff for at least a month. I didn’t see my stuff for a month, called them multiple times, and they didn’t even have a truck set up. After about a week of daily calls they got something set up, but what if I didn’t call? Would I ever get my stuff? If you want practice managing a moving company, contract these guys to move your stuff, because they are so mismanaged you will have to do most of it yourself.

Move size: 1 Bedroom Home Service cost: $3400

I would give zero stars if I could. The movers picked up my items in northern California on October 22, 2020, to be moved to Ohio. Pickup was. I had several boxes clearly marked Fragile that were handled carefully. The date that I gave the company that I could receive my items in Ohio was November 6th. I was told that in the interim, my belongings would be stored in a warehouse in Las Vegas.

November 6th came and went, with no contact by this company. I moved into my apartment in Ohio on November 14th, with just 3 suitcases. I called the company to inquire about delivery, because I'm in a totally empty apartment. Often when I called, no one answered, and I was directed to leave a message, and someone would return my call within 2 business days. No one ever returned my call. So I kept calling, finally spoke with someone, and was told that they delay was due to Covid, blah blah. I explained that I'm living in an apartment with no furniture, no bed, nothing to sit on, no way to cook. We're sorry, but due to Covid... So I continued to call periodically, same BS. Mid December I spoke with someone, explained that I STILL am living in an empty apartment, and all of the Christmas gifts that I have purchased for my family are in their ware house. The gentleman on the phone assured me that I would have my shipment by Christmas, and again apologized. So Christmas came and went, no shipment, no communication from the company. FINALLY, three months after this company picked up my items, my belongings were delivered to me. They did discount my balance due to the delay, but the man doing the delivery informed me that be wasn't able to get the big truck he was driving onto one of the streets nearby, so he would have to rent a U Haul, transfer the items into the smaller truck, and I would have to pay for that.

When my shipment arrived, the boxes clearly marked Fragile were crushed, and he put them on the bottom of the pile of boxes. The footboard of my bed is missing, so I can't assemble my bed. An antique brass floor lamp was missing the shade and all of the hardware to hold the shade on, was broken off. A large container of gardening tools, missing. Wooden rocking chair broken.

After living in an empty apartment for 2 months, with no furniture, no bed, nothing to even sit on, this was infuriating to say the least. And my calls to this company go unanswered.

Move size: 1 Bedroom Home Service cost: $3000

I contacted Best Interstate Moving and Storage and the day we were expecting them to show up was the day we saw a truck pull in our driveway that said Move On Moving. They said the truck that they brought was too small and another one was coming, which showed up about 4 hours later. My biggest problem with this company and the way they do business is: they give you a choice to either pay by weight or pay a lump sum. Now this was never explained to us other than when we were all standing in the kitchen and they wouldn't start doing anything until we decided. We had no idea which was the better way to go..which is so unfair - they should be looking out for you and say you can pay whichever way is the best deal..They also didn't give us an option for them to pack what we had left to pack - they had just signed us up for "full packing" and I had already packed alot of stuff..I had talked to Best Interstate moving several times and asked specifically how it worked for pricing..and they continually told me that it would all be adjusted based on what we had..so these two companies need to get their communication figured out and do things for the customer! Would not recommend them and their business practices..

Move size: 3 Bedroom Home Service cost: $13000