Move On Moving

So, I moved from St. George, Utah to Forsyth, Missouri, and with the packing, I was so surprised that they packed my things so quickly and efficiently without damage, and the protection blankets (that they wrapped my larger and more delicate items in) were well protected. This went so well that it lifted a weight off of my shoulders that I can put my focus into getting other things done rather than worry about getting all of my stuff moved. Once I arrived at the new house, I told them what dates I would be available for delivery, and they scheduled a date within that frame that worked for them. However, there were delays, I guess that I didn't know to inform them of the moving truck not fitting to unload, they did have to rent an outside truck and basically move my things from the truck into the rental to bring it to my house and deliver it that way. I felt bad because I knew that it was going to delay other deliveries but, had I known that it wouldn't fit, I would have said something. That being what happened, it did increase my upfront payment right away. (I recommend that when you have something delivered, to make sure that you have some extra cash on hand just in case of anything.. I wasn't prepared) I had to make a run to the nearest post office to get a money order to make that extra payment for the rental. That being said, my move did go pretty smoothly and I would totally use this company again.

Move size: 3 Bedroom Home Service cost: $8234

I’ve moved cross country and even overseas a few times, and have never had an experience come even close to how HORRIBLE Best Interstate Moving and Move On Moving was. Stay away from Best Interstate Moving and Move On Moving – they will treat your possessions like dirt, and all the while be incredibly unresponsive and singularly unhelpful.

We moved from Southern California to New Jersey in January 2019. We hired Best Interstate Moving, and they in turn subcontracted out part of the move. At first, we thought the pack-up went well. But then we found that many items were damaged due to poor packing. Unfortunately, that was only the beginning of the story.

Our contract said that we would receive 24 hours notice before our possessions were delivered. But we got a text at 2:00 AM from the driver delivering our possessions (Alex), telling us that he would be there in about ten hours. He ended up not coming until 9:00 PM! We called him three times to ask for a status update, but he told us to stop bothering him and hung up a number of times. The driver told us we had no choice but to take delivery that night because he had another delivery to make the next day.

It was pretty clear that the driver and the two men helping him move were not professional movers. They argued with each other constantly about the best way to move heavy items, and told us there should be a policy against having to move the heaviest items. One of the movers even said that it should be “against the law” to move our piano. The driver kept complaining about a back injury. He also repeatedly asked us to move items from the truck into the house, saying it would go faster if we helped them do the job we were paying them to do.

It took all night (until a little after 5:00 AM) for them to move everything into our new house. The list of damages was not just routine things we should expect during normal moves. They left deep gouges in our hardwood floors, dragging items across it. They chipped, scratched, and in some cases broke items that will cost THOUSANDS OF DOLLARS to repair. Some items – like heirloom crystal that was in the family for generations and was carefully packed in Styrofoam packed boxes marked fragile - were priceless and irreplaceable.

And that doesn’t count the numerous lost items they never delivered! Missing items included a Bose stereo system and two bookcases, among MANY other missing pieces. I should not have been surprised, however. After all, the movers left a brand-new microwave oven (unopened in its original box) that was not ours and refused to pick it up because they had no idea who the owner was.

It was heart-breaking and completely frustrating to watch all of our possessions being treated with such complete disrespect. Wardrobe boxes were thrown upside down, protective covers were torn as mattresses were dragged through mud, and some boxes were mysteriously soaked through. Toward the end of that nightmarish night, we were so upset and tired that we could only stare in disbelief when the driver (Alex) had the nerve to tell us he expected a good review.

We just filed our insurance claim, and fully expect it to be a long and drawn out process. But we’re so outraged by the “service” that we paid them over $14,000 for that we will not stop until they have fully compensated us for all of the damages and property they owe us. For the record, both Best Interstate and Move On Moving have not been responsive or tried to help us resolve our issues. Do NOT use them (unless you want to have your possessions destroyed and lost).

Move size: 4+ Bedroom Home Service cost: $14000

The movers were EXCEPTIONAL!! I like that there's no double drive time, I'm on board with the flat rate. I did not feel they were burning the clock to drain my pocketbook, worked speedy and efficiently! Highly recommend their services! When I asked to add extra protection to some of my belongings, never any grumbling, service with a smile! I'll definitely use them for my next move! Thank you! I'm happy this move was not a nightmare like others. I've moved a lot of times and know great-honest workers/movers when I see them, Moveon Moving is exactly that!!

Move size: 2 Bedroom Home Service cost: $2200

We used Moveon Moving for our move from Las Vegas to Palm Springs. They did an exceptional job. Their movers were fast, careful, courteous and completely professional. We have a lot of artwork and fragile items, large and small, and all was delivered without a scratch. The same team loaded our belongings, drove the items, and unloaded at our new home and office. We were struck by how they truly took ownership of doing everything carefully and correctly from start to finish. I've worked with a number of national moving companies over the years, and these movers provided the best moving experience we've had.

Move size: 2 Bedroom Home Service cost: $2100

Wonderful is the only way I can describe this experience. I felt obliged to write a review to let everyone know that this is the best moving company I have experienced and trust me, I've moved several times state to state and every mover messed up something! But not them! They were straightforward with the quote and the thing I really liked is that they give a top estimate to let you know how long it would take in the worse scenario meaning, I had to do my part by boxing everything (of course they can assist as well)! Adjustments will be made if you do not exceed the estimated time and I didn't! Very honest, nice and efficient! They moved and finished during the rain and they still did not take 6 hours as estimated so they are damn good! Perfecto!

Move size: 2 Bedroom Home Service cost: $1900

Very Professional crew. They were on time, handled everything with extreme caution and didn't mess around. It was my first time using professional movers and they work fast and efficiently, they properly pack your items with care so everything can be transported and stored safely. Booking is easy through email or call. They came to my address on time and everything was done in less than 3 hours. Totally recommend them if I ever need to move again, I would definitely contact them. Overall an excellent service and a great experience. Thank you. Keep up the awesome customer service.

Move size: 2 Bedroom Home Service cost: $2200

Moving is stressful and they made it very easy! I can't say enough about how great this company is! My moving date was moved up and they were flexible with quick responses. The moving team was a pleasure to work with. They were efficient, professional, and made sure everything was done well. They wrapped everything well and carefully. Their price quote was one of the lowest with no hidden fees. The whole process of working with this company, from start to finish, was seamless and organized.Thxs again.

Move size: 2 Bedroom Home Service cost: $2200

I am blessed to have found these guys! Trustworthy and very smart about wrapping items, able to move irreplaceable heirlooms. Moved items across town in traffic and up three flights of stairs carefully and without any issue. Moving items is tricky, especially bulky heavy, expensive & easily breakable items - these guys have done several jobs for me without fail. I am very happy to have my new carved wood, marble topped wine bar with its glass and mirrored sides, all safely in my new home. I will trust them to move it next time too! Highly Recommend!

Move size: 2 Bedroom Home Service cost: $1800

I did not hire this company directly, I called a broker and they hired MoveOn without telling me which company they would hire. The initial pickup was fine, though they were a couple of hours late because the company made these poor guys pick up 4 people's stuff in one day! They had no real breaks for food or rest, I felt so bad for them.

Then it took nearly a month for my stuff to finally be delivered when they told me moves of my distance were usually 7-10 days. The company never answered my calls. When I finally was given a delivery date they said they would call 24 hours in advance, however that day passed and I got no call and was so confused. I got an email the next day (the day that had been the previous last day of guaranteed delivery) saying the driver had an emergency and then they gave me new delivery dates. I understand emergencies happen, but I would have appreciated some communication from the company instead of just waiting around all day for a call that never came.

When the driver arrived it was actually another driver from another company that MoveOn had subcontracted to deliver the stuff, not even MoveOn (Which they did not tell me they were going to do). This poor man who had just gone through a family tragedy had to move all of my stuff all by himself, which seems wrong I feel like there should be two people to help with heavy items.

My entire queen-sized box spring for my bed was missing, and the driver told me it was gone before the stuff was even loaded into his truck. How do you lose an entire queen box spring? Some items were broken, and many more of the boxes were squished or falling apart.

I was at my wit's end by the end of this move; thinking you will have your stuff in 10 days and then waiting a month is so stressful. I did not have enough clothes for my new job, I had to sleep on the ground for a month, and the communication from this company was incredibly limited.

Move size: 2 Bedroom Home Service cost: $2500