Monster Moving LLC

An absolute nightmare. Took a month after they packed us up before they were at destination. Price Was $7000More than initial quote. 5 pieces of furniture chipped but they use a claims company that is very rude to older people who can’t use computers. I Truck driver tried to charge more money for delivery. When I just called monster moving they say they aren’t allowed to talk after move , when you can talk to claims company. No one at either place will help me. I could not claim many broken dishes and crystal as they did not pack them which was my fault. But they had to have been dropped as they were in thousands of pieces. Boxes were marked “fragile”. It was hard to find movers during Covid but I really made a bad choice.

Move size: Partial Move Service cost: $13000

I wish there was one positive thing to say about my daughter's recent move from CT to FL but it was a shameful fiasco from start to beginning. We chose Monster on positive reviews and their responsiveness in the bidding process, but it went horribly downhill from there. They not only didn't show up on the scheduled moving day but didn't come until 4:00 pm the following day with an obviously rented truck that was too small to hold everything. This meant they had to return the next day to get the remaining items, which forced us to rearrange all of our travel plans. They more than doubled the original estimate and added charges of over $1000 for packing materials when we had packed everything but the TVs (which was in the contract). They added a service charge for a "long walk" when they in fact parked in the driveway. But things got even worse. Their customer service rep was not only unsympathetic and rude about our dissatisfaction, but also arbitrarily told us that we had to pay an additional 15% (85% as opposed to the 70% we had already paid) before they would even load our contents onto yet another truck for the interstate move. We had no choice but to comply with this underhanded alteration to the contract. Even after that, she was evasive about when our shipment would even be put on a truck. She referred us to the company president/founder "Ann" (whose last name is nowhere to be found on the company site or LinkedIn). Ann said she would "look into" out complaints and suggested my daughter call her "once a week" for a progress report! As several other people have noted, Monster never responded to any emails or texts, dealing with her complaints, communicating only by phone to avoid having any record of their unsatisfactory responses. The shipment finally arrived two and a half weeks after we arrived with her family having to sleep on air mattresses and sit in folding chairs in the interim. As it was, it came a day later than it was promised.. Many of the cartons and containers were crushed and her bedding was soaked from being left out in the rain. I would avoid this company like the plague.

Move size: 3 Bedroom Home Service cost: $16000

I typically don't write reviews and it's taken me a while to write this one. My husband and I relocated from LA to Georgia in April. The initial quote was not unreasonable and the service representative Natalie was very helpful. We were promised 2 days of packing then transportation. I received a call a few days before the move telling me that we would only have one day and that there would be a large crew. Well, 4 guys came to pack a 3,000 sq.ft. house. The crew was all over the house, our items were put into boxes with no contents labels on them, our clothing was put into wardrobe boxes without being hung up on the metal bars, just tossed in. I will say that shockingly we only had a couple of broken dishes, considering how items were packed.

Then the upcharges for extra materials, etc. Our binding estimate went from approx. $16,000 to approx. $23,000. They "held us hostage" as we were flying out of LA the next morning and couldn't change our flight plans so last minute. We were then informed that if the driver couldn't get access to our location, we would be charged an extra $5,000 to offload our contents and put our items in a smaller truck to get to our townhouse.

The packers had to go back to our house after we left to finish the next morning. When I tried calling to speak to Natalie, I was told that she only handled the estimate tickets and that once the crew was dispatched, her involvement was over. So classic, that I thought that I had a contact that I could rely on, but alas, no. There was no physical person to speak with, just a generic reply of send an email to info@monstermoving.com

Additionally, they are brokers that contract with various independent drivers, which we didn't know about. When the driver got to Georgia, he arranged for a crew to help him unload. No one showed and he had to scramble to call other guys to help him.

I guess those that wrote positive reviews got lucky. Again, I am not one to complain or write reviews, good or bad, but this review is critical for future potential customers to beware of this company.

Move size: 4 Bedroom Home Service cost: $23000

The services that Monster Moving LLC advertises do not meet the minimum and most reasonable standards expected of a business that operates as a moving company.

I selected this company to move my household goods from storage in Burbank, CA to Brooklyn, NY. I packed my household goods neatly in 31 new boxes that I purchased from Home Depot. My items were picked up for transport on 23rd June, and they were not delivered until the 16th August, or 4 days after the LEGALLY allowed 30 business days delivery date. Upon delivery, 26 of 28 of the boxes that were delivered were destroyed. Most of the furniture was broken or dirty because it was delivered without a plastic cover, and some of the glass items inside the boxes marked as delicate were broken, and there were a significant number of personal goods missing. Monsters Moving LLC charged me $5,954 USD for these services. It will cost me over $3,000 to replace or repair my damaged goods.

To say that I am extremely dissatisfied with the services provided by Monster Moving LLC is an understatement. First, the expected delivery timeline exceeded the 30 day limit. Second, it took customer service days to weeks to respond to my inquiries regarding the status of my shipment with no consideration of my requested date and time for my shipment delivery. And finally, there was not only extensive damage to my household goods caused by mishandling of boxes, but also property loss due to improper handling and transport of my household goods.

I do not know if I will ever get compensated for my losses, but I can only hope that their next customer does not have to experience what I went through. Please do your research before opting for this company which should be out of business.

Move size: 1 Bedroom Home Service cost: $6000

This company has posted many false reviews on Google reviews and has likely done the same here.

They are well over a week late delivering our stuff (PAST THE 30 DAY LEGAL LIMIT) and have not ONCE called or contacted us in any way to give us any kind of information post pick up. They have ignored our e-mails and refuse to give me copies of any of the paperwork relating to our move. They have no idea when my stuff will get here. Save your money and your sanity.

Move size: 1 Bedroom Home Service cost: $4400

Don't ever hire this company for moving. Our moved with them was a nightmare. We've had moved so many times, but this moved with the Monster Moving LLC is the worst moved ever. They said, they will come with 4 crews and a big truck, but only showed up with 2 crews and small truck. We've had paid them 23k+ expected a good service, but it is such a disappointment, or I may say it is not only a disappointment it is a nightmare! We had 2 months (Sept 7, 2021 - Nov. 7, 2021) free storage. We had to pay another $1,200 for the extra storage since we exceed from the free Storage time for couples of days. It is a long-distance move from Tennessee to Michigan, the crazy part is they stored some of our stuff in Tennesse and Texas. WE asked why? they can just put in one storage, so it is a lot easier for them on the delivery. But the crew worker who pick up our stuff was from Texas and said they will just put some of our stuff in the storage there. Delivery time Dec 5, only they delivered our stuff boxes and mattresses and the 95% of our furniture's was missing, it is all the high-volume furniture's from formal dining, 6 chairs, China cabinet, seasonal dining and 6 chairs, large entertainment center, fireplace, coat/mud stand, 6 large accent rugs, 2 couches and loveseat, coffee table, 2 corner table, wall frames, 3 dressers, 4 chests, 2 medium tv stand, small computer desk, 2 night stands 2 headboards and 1 footboard, bed parts, rocking chair and more. So, we call state police when we found all our missing furniture's, before we let go the truck driver, so we have a record and statement from the truck driver about all our missing furniture's on the delivery. We called them immediately, about the problem it took so long for them to answer the phone and guess what? They said our furniture's was still in Texas warehouse. It is the negligence and fault of the company, but we are the one who suffered. You need to do inventory before you will load the stuff of the customers, to make it sure everything is in there. So now it's been 2 weeks, we didn't hear any update from them when they will deliver our furniture's. We are the one who keep calling them asking when they will deliver it. So, we will file a complaint in BBB and FMCSA. Company customer service are so unprofessional and rude. Never ever recommend this moving company to anyone.

Move size: 4+ Bedroom Home Service cost: $23069