Moebeltransport.de

Due to the catastrophic reviews (which we only discovered in horror 2 weeks after the order was placed), we had decided in panic to cancel the order and to organize the collection of the furniture ourselves.
After we didn't get an answer to our email within 2 days (weekend!) And no one could be reached by phone, we assumed that we had also been injured and that we would never see our money again.
On the 3rd day a call came from a very nice lady, who tried to explain the bad reviews to us and who promised to take care of the cancellation immediately.
We feared to have to pay the 80% cancellation fee (see terms and conditions), but in the end we only paid 29 euros cancellation fee and the money was already transferred on the 4th day.
We would never have dreamed of such a quick, smooth and very hard-working cancellation. We would have liked to give the company the chance to carry out the order, but we had already organized our own collection.

Service cost: €209

I want to recommend that everyone stays away from the company Mymovers / Moebeltransport.de.

First some facts about the company:

1. The website moebeltransport.de is owned by Zane Brauere from Lettland, company is registered in Spain.

2. The so called “independent” feedback / reviews website www.umzugsbewertungen-online.de which is the only site giving Mymovers / Moebeltransport.de positive feedback is owned by…..guess who ? Check at www.denic.de..it's Zane Brauere !

These two facts and the multiple complaints on this site alone should give you and the Police a pretty good idea of what this company is up to. At best they are wholly incompetent. At worst and with all probability they are ripping people off on purpose. It appears to be their business model.

How they are allowed to continue trading in modern day Germany is unbelievable to me. This is why I recommend every person who has a problem with the company to report them to the Police and vebraucherschutz.

The net is tightening around this company as we speak.
Keep the complaints coming. Post here and organise a sammelklage.

My experience. Arranged transport 6 months ago. All seemed fine at first. Eventually the goods were picked up. No paperwork, no signature. And then silence. Disappeared. The so called “versandteam” (in fact there is no team I guess it's a single person posing as a team) who reply via email are really clever at assuring you all is ok and making you wait another few weeks. Eventually after months of waiting I suspected something was wrong and a quick internet search led to the article

https://www.berlinjournal.biz/mycangomoebeltransport-de-moebel-ins-nirgendwo-und-kein-geld-zurueck/

Repeated calls to the company went unanswered but keep trying and you might end up speaking to a lady who is also well trained in putting you off, telling you she is just a secretary and needs to speak to the “team” who will get back to you. Don’t believe that there is a team or that they will get back to you. The sad truth here is that it’s hard not to come to the conclusion that this company makes their money by arranging transports that they never intended to carry out.

Threats of reporting issues to the Police are responded to with a warning that you will be prosecuted for Nötigung.
Don’t worry this is an empty threat which you can ignore. As others here have mentioned they may insult you and
will certainly lie. In my case by claiming the goods had never been picked up when they had them all the time in a transport hall.

My recommendation. If you have legal insurance contact your lawyer. He will recommend you send a registered letter
to the company billing them for your transport costs and any missing goods. Please note they have changed address.
The new one is :

MYMOVERS WORLDWIDE LTD & Co. KG
Mühlenstr. 8a
14167 Berlin

Give them a date at least two weeks ahead at which point you expect the delivery or your costs for goods and transport refunded. If this does not result in delivery then take further legal steps. Keep cool and don’t get frustrated. It’s sad to think that day in, day out the people involved with this company rip off ordinary citizens who often don’t have money to spare. They should be ashamed. I have a family and work and precious little time to follow up an issue like this. However I suspect they continue because people do give up.

The above mentioned steps did in fact result in delivery of my goods but only after 6 months, lots of time and after involving the Police and a lawyer. My goods were dusty and slightly damaged but after months of emails, calls and frustration I was just happy to have them delivered.

My hope is that this helps others in some way and I look forward to seeing this company shut down soon.

Service cost: €100

Hello everyone concerned,

Unfortunately I only came across this page now. At the beginning of November I commissioned a cargo ship. The goods were picked up in mid-November.

After four weeks I asked about the goods. I was told on the phone that it could take longer because of the holidays. Alsvixh called again at the beginning of January and said that they would ask the shipping company for me. The goods are in an interim storage facility. No answer since then. Nobody can be reached by phone and there is no response to emails.

I had organized a small move. The boxes contain some personal items and mementos :(

Can someone tell me when you last had contact? Has anyone called the company in the last few days?

Thank you very much and I hope your stuff shows up and you get the money back!

Service cost: €350

Same experiences: cabinet transport commissioned at the beginning of January; Pick-up only after urging (late); Refund of additional premium not made; Cabinet not yet delivered; where remained unknown (e-mails are not (no longer) answered; no one can be reached by phone.
Research in Berlin showed that in Mühlenstr. only one mailbox exists. Lt. GF Brauere has practiced a similar "business model" abroad for web research.
In the meantime I got a strange call, which leads me to suspect that other actions will also be "balanced out".
Criminal charges have been filed and appropriate measures taken.

Service cost: €220

I can only strongly advise against this platform.
On December 14th the company has received the amount to be paid in advance. The transport, which should take place within 10 working days after receipt of payment, has not taken place until today (25.01.2018). Callback requests will not be followed up. On my last complaint email, the order was canceled by the company, and I'm still waiting for the refund! Apparently I only gave one afternoon a week to choose from - with the shipping company that contacted me and gave me the following dates to choose from:
Wednesdays from 12:00, all day, Wed from 12:00, Sat and Sun all day.
Neither the shipping company nor the so-called mediation platform are now available.
I think I'll file a complaint now!

Service cost: €250

On March 6th, I paid the company for the transport of a picture. Until today it has not been picked up and I am always put off. Today I got such an unfriendly e-mail from a Mr. Dieter Meins when I asked, I phoned our legal protection insurance and will now also hire a lawyer.
Unfortunately, I didn't read the recessions beforehand, I only came across the site today. The website and the request went very professionally. You immediately get a cost estimate, after payment an invoice and the started order. But that's about it. In the meantime I'm glad that the picture is still at home when I read the stories here. I will now repay the buyer of the picture half of the transport costs (we shared these). I hope that I won't be left with the 159 euro that I paid in advance. I can only warn against this company. And now the answers are getting pretty cheeky, I should book a direct journey if I can't wait any longer. Are you crazy ! The contract states 10-14 working days, sometimes a little longer in the outskirts. But you don't expect a waiting period of 2 months. And we don't live in a suburb, but in the Rhein-Neckar district, right on the motorway.

Service cost: €159

Can only advise against sending furniture with the company, incomprehensible what is still doing something on the Internet. The price is cheap, but your furniture is treated like bulky waste. Everything is lumped together and boxes are torn open !!
I absolutely cannot recommend it. In addition, half of the time moebeltransport.de doesn't even know where your things are and you are only persuaded that the things should come soon. In addition, nobody answers the phone when you try to contact the company. The customer comes third here, very unprofessional and I absolutely cannot recommend anyone. Better move the furniture yourself or get yourself a reputable company and pay the 200-300 € extra! It is by no means worthwhile to commission transport here.

Service cost: €440

Unfortunately, I have to agree with the previous speakers. Ordered a cargo from this company in November. This would also be picked up about 1 week later and has been on the way to Berlin (von Burscheid) since then. Mails are usually not answered at all or in a standardized way. I was given a delivery period in January that was not met. Last info: The piece of furniture can no longer be found. I have now issued a warning with a deadline. Letter came back undeliverable! It's all very annoying. I will definitely file a complaint. I can already see my money dwindling ... unfortunately!

Service cost: €450

Unfortunately, I fell for this company too. I had the same experience as everyone else and canceled my contract before handing my old cabinet over to this company for transport. The constant consolation about the appointment made me suspicious. Unfortunately, I read the experience reports too late. The money paid is probably very difficult to get back.
You should keep your hands off this company. An advance payment or prepayment violates the legal regulations §§ 415/420 HGB and are not permitted.

Service cost: €306

- On February 13th I read the AGS and placed and paid for the order for € 149. Since I couldn't enter pick-up times anywhere, I immediately asked where I could enter pick-up after 6 p.m. after placing the order. They replied that they would not offer an evening pickup. More than once I tried to call the given phone number and also wrote emails. Unfortunately not very successful and only answered very slowly.
On February 15th I received the order confirmation, in which it was stated for the first time that the regular pick-up time is between 8 a.m. and 5 p.m. There is nothing to be read about this in the terms and conditions.
On 28.2. they finally answered my request for information about regular pick-up times and referred to the order confirmation, which I had sent to me on February 15th, after my urgent inquiries.
- According to the terms and conditions, € 71.20 was mentioned as possible cancellation costs, although I complained that there was no mention of these restricted pick-up times when I entered the order. I waived the cancellation.
The company contacted the family at the pick-up location by phone to arrange a possible pick-up date. But due to the later limited pick-up times, another porter would have been needed. For this, another 39 € should be paid. I refused and suggested the following solution:

In fact, I managed to reach the company by phone. I agreed with them that they should let them know 24 hours before the scheduled pick-up. On March 15th the pick-up location was contacted and I was sent a copy of the possible pick-up times in writing. Only one day was not feasible. It was explicitly stated in the minutes of the interview that a notice should be given 1 day in advance. => In fact, the shipping company sent an SMS at ~ 11pm the day before that the chest of drawers should be picked up in the early morning of the next day, which was explicitly transmitted and logged as excluded. That was not 24 hours before and also by chance on the day that was explicitly excluded.
- I did not receive an answer to my inquiries and an attempt was made to make a new appointment.
- I tried many times to reach Forma Moving World by email and phone. Without answer and success. Sometimes you don't even get a ringtone on the given phone number. I finally set the date April 20 to contact the pick-up location and arrange a pick-up date.
-On April 20 In the afternoon I got an email that I would try for the last time (?? !!) to find an appointment. We waited on April 25th. in vain to contact us.
- Then I sent the company on April 25th. the request to dissolve the contract by mutual agreement, since from my point of view they are apparently unable to fulfill the promises made.
- On April 30th I was informed by email that the contract had been canceled and that the cancellation costs would now be 80% of the amount paid of 147 €.
- On 2.5. I asked for clarification on the basis on which the cancellation costs would now have increased. No answer so far. I have not yet received the remaining 20% of the amount to be reimbursed. I hope it will come.

Service cost: €149

Unfortunately, I read these reviews too late.
I let myself be blinded by the good website, easy to understand, clear and in German.
Placed the job on January 24th and stupidly paid for it in advance.
The usual scam:
No notification of receipt of € 197.
Cannot be reached by phone and only absurd insults on my polite inquiries.
After 14 days it turned out that the phone number of the pick-up address was incorrectly given by me. I had to pay another € 18 for the correction. I did this with grudgingly teeth because I could already see that nothing else was going on.
Fortunately, they haven't picked up the table yet. They won't get it either, because we'll pick it up ourselves now.
I was worried that I would even see the table. Glad I read your reviews.
I will file a complaint.
I think a class action is very good.

Service cost: €225

This company is very quick to take money from you via Klarna for services that do not take place. If you look for another company, you won't see your money again here, and your goods won't leave their place. Stupid answers are the only thing you will get if you are lucky. We will not only take legal action against this company, but will also pass our experience on to as many people as possible. Funny that the facebook page suddenly disappeared too. A rogue who thinks badly ...

Service cost: €250

I also fell for it. Got the order for loading on December 18th. Transfer online. To this day no contact from the forwarding agency.
Since I couldn't reach anyone by phone either, I did some research on the Internet and came across this page.
I then sent an email to the company that I am canceling the order because the contractual services are not provided.
Received an email that I would have canceled according to the terms and conditions and only get 20% of the money refunded!
It's nice if you keep 80% for nothing. That's a business model.
I am also appalled that such a company can continue to operate on the www and that you are not protected as a consumer.
I would also like to join the class action lawsuit. Unfortunately, a private message to Ms. Lange did not work here.

Service cost: €100

Unfortunately, I only discovered this page here when it was too late, I hadn't heard anything about my order (additional cargo) for weeks or ever received an answer to emails. Only when you ask for your money back and threaten to take legal action do the reactions already listed here come, such as complaint about coercion - and you would have tried several times to call, but someone never answered (only that in the phone log mine Fritzbox show no missed calls). The business model of this company seems to me to be based solely on cashing in advance, then putting people off and getting rid of them until they give up in exasperation or can be fobbed off with 20% repayment. It is possible that an order will actually be carried out, if it fits.
It would be interesting (e.g. for the tax office) whether and how the money from all these air numbers is booked;).

Service cost: €108

An additional cargo was booked at the end of November. After several emails with consolation, I became suspicious at the beginning of January. Found this page and put more pressure on this company. Then came a response threatening an attorney for character assassination. At the end of January it was said that no one could be reached by phone to arrange a collection date, the order was canceled by möbeltransport.de. However, the cancellation costs could not yet be quantified. Ridiculous. Nobody was tried to reach us by phone. Neither the furniture salesman nor me. Now I'm waiting for my money. Think about whether an ad makes sense. The lady does not seem to have a place of residence in D. Comes from Lithuania. Ms. Zane Brauere "moebeltransport.de/service-kontakt/impressum".

Service cost: €200

Well, the same ..
Commissioned in early November. After 14 days my goods were picked up. Written delivery confirmation within 10 !! Days. That's it then. Correspondence as with all ended in wild threats of a libel suit :-). If it wasn't so sad I would have really enjoyed myself. In the meantime my lawyer has set the necessary deadline and grace period, both of which remained unanswered. Then last Friday I called the Berlin rental office again and asked again, explaining the consequences, that they tell me where my goods are so that I can at least pick them up wherever. It is amazing how little they know about their own contractual conditions and general contract law.
Quote from the "telephone student": "... I can't tell you. It doesn't help if I say it's in Depot 31 and you don't know where it is. But we have just canceled some depots and those there stored goods are now to be delivered .. "The lady found my question as to whether they really want to get a criminal complaint very unpleasant, but still didn't want to help me.
My lawyer is now following the action taken and has filed a criminal complaint on my behalf at the same time.

So you are so helpless there that you can no longer accept the offer to solve a problem yourself by picking it up. It's a shame, but then you have to deal with the consequences.

Service cost: €160

Booked the transport from Hassloch to Hamburg and paid in advance. Then nothing more happened at first. After several inquiries, a deadline was set with a threat of rejection, because the seller was slowly becoming impatient with the acceptance of the goods. Before the deadline expired, the response was that the order had been canceled for a fee. Of course there was no money back. Was "chargeable". A complaint will be made but now initiate a dunning procedure and throw good money afterwards? And bear the nerve? But for me it's "only" € 99.00. The company's strategy obviously works for me.

Service cost: €100

Supplement from Michelstadt (Odenwald) to Hamburg
After I transferred the money for the transport of a rocking chair in mid-January, nothing happened at first. Upon request (2 weeks later) the chair was picked up the following day. Then nothing followed again. 2 emails written, no reply. 3. The e-mail, threatening to involve a lawyer and the police, was answered within 3 minutes. 5 days later, amazingly on a Sunday (today) the rocking chair was actually brought. After reading the reviews I didn't think it was possible anymore. Obviously the notable exception. I wish everyone here that it ends well for you too!

Service cost: €129

Order placed for loading .. the things were also picked up in October 2017 .. it was supposed to be delivered from brandenburg to the ruhr area only boxes and a wardrobe .. today after almost a year of waiting there is still no trace of the wardrobe. ..we will probably never see him again .. only threats and snappy replies to inquiries .. if you react angrily yourself, which is understandable in this case, you only get the threat that you get mail from the lawyer yourself .. move away the closet .. money away .. a shame.

Service cost: €300