Mayflower Transit

I am a physician just out of residency and we used Mayflower to move our belongings out of state. I will have to say this was one of the worst decisions and experiences throughout my career while moving from state to state for training. They were 3 weeks late delivering out items and each time I spoke with a customer service representative they told us they could not find a driver to bring our belongings. They picked up our items from our home and took them to a warehouse in Tucson, Arizona where they sat for several weeks. They always told us we were a priority but they could not bring our stuff until they could fill the truck with a couple of other orders. I started my new job just out training which was stressful enough but we had to buy our children air mattresses to sleep on for several weeks and use disposable plates, cups, and utensils. This was very upsetting to my children who already felt very displaced. When the truck arrived, our load was smashed between two other movers belonging and each box was damaged and smashed. We are still finding things that are broken. I have called customer service several times over the last two weeks with most of my calls not being returned. When I do get a hold of someone they tell me how important we are to them but each of my concerns are never addressed by management. When management finally responded for a customer service claim they responded with a fraction of the cost of the move. I could go on but I will end with this is one of the most unprofessional companies I have ever encountered. We will never contract them again. Anyone that I speak with in my personal or professional life I will advise them to never use them to move.

Service cost: $7000

Every step of this experience has been frustrating. The packing crew didn't wrap items and packed things in a manner which caused many items to break. The movers packed heavy items on lighter ones, causing damage. The unused packing materials were not picked up as said, causing us to delay our departure, costing us money. The inspector walked around with his pants unzipped, rolling his eyes if I attempted to answer questions. The company refuses to give us any copies of their policies or procedures or a timeline for when this may be settled. Months later, and we still haven't seen any reimbursement and can't get anyone to return messages. We tried to work with them, not claiming the minimal damages to either of our homes and only asking for partial reimbursement for our damages. They have not shown us the same respect. I would never allow Mayflower to move us again. Chalk this up to a very expensive lesson on our part. At this rate, I doubt we ever see reimbursement for our items.

Service cost: $20000

I have binding estimate for an amount including 3rd party services for advanced charges for unhooking & hooking up a washer and dryer at the origin and destination totaling $180.00 (this was included in the total for the move). After the move I got another bill for $92.00. After numerous calls to the company and billing I am told that the they can charge me more now. My complaint is why include it in a binding estimate if they are going to charge you more anyway. It should not be included or this amount should be deducted now from what I already paid. So this is deceiving. I had additional charges for storage which I don't dispute.

Service cost: $652370

My experience using Mayflower Transit for my move from Pennsylvania to Texas was excellent. I contacted several companies but when I talked to the representative for Mayflower in New Jersey, I knew this was the company I wanted to move my items. I only had a very small window to both get a quote and then have my items packed and moved. He was there Friday for a quote and the packers came on Monday to pack and move my items. The packers and the men who delivered my items in Texas were both courteous and careful with everything. Definitely would use them again!! Also, Mayflower was much more reasonable than the other companies.

Service cost: $2400

Like all moving companies, this one is yet another unpleasant one.
- The quote: of course was easy and also it was very accurate, hence the two starts. It was timely and covered most of the details. Did not cover the unpacking details, that was a big surprise.

- Pre-packing: This is when things started becoming dicey. There were no records of me when I called to verify. This was terrifying. Had to go through multiple hoops for them to even find me. With all the stress of packing and deadlines, the last thing you need a week before your travel is for the moving company to constantly state that they are not aware of your move
- The packing: Overall painless, It was done over two days, however it was over a weekend. That is poor organization in my opinion, since now you will spend your weekend with an apartment full of boxes. However, the workers were professional and labeled every thing very carefully.
- The transit: a night mare, no one had any clue where my shipment was. Had to go through three difference call centers to even find it, just to inform me that they have no clue. I was the one that informed the main company where my shipment was, once I located the driver myself. It is a terrible feeling not having any clue where your life belongings are.

- The unpacking: Their idea of unpacking is : flip the box with all you belongings upside down and leave it in any room. We had 96 boxes, please imagine the massacre. The wife and I almost had a nervous breakdown. DO NOT PURCHASE THIS OPTION. It is useless.

- The aftermath: Of course somethings were damaged. The claim adjuster is as evil as them come and I will not be getting a penny for close to 2000 dollars worth of losses. My move cost 6800 dollars for a 570 square foot apartment and 96 boxes. Then add 2000 dollar for losses and 200 for tips and food for the workers. this is for 1600 mile trip.

The moving industry is overall plagued with similar or worse stories, I doubt that there are anything companies that are any better than this. But due to the monopolized nature of this industry, there are limited choices. Thus reviews like mine serve as a rant, more than a useful guide.

Move size: 1 Bedroom Home Service cost: $6800

Moving to North Carolina was okay, nothing really got damaged but one dresser of ours. Now leaving North Carolina was another story. They showed up to our house with an already full truck and just started shoving our stuff into the truck. When it arrive in Idaho more than half of our big furnatire was broken or damaged. The big stuff, that you'd think would be harder to break. When we sent our claims in we were told they wouldn't pay for it. Said that they'd give us some but not our asking. (Which our asking prices were lower than the actual cost to replace all of the things they broke) So here I am with majority of my big furnatire broke and I am able to replace one or two of the items they broke with the money the insurance gave us for our claims. I'm so sorry if you get stuck with this moving company, I wish you luck.

Move size: 3 Bedroom Home Service cost: $100

I had such an amazing experience with mayflower. My coordinator, Linda, make everything easy and communicated effectively during the entire process until our funrniture was shipped.

Our driver Ricky and his son Kenny were the best! Professional, courteous, precise and treated our belongings like it was their own. I am really
Fortunate to have had a pleasure to meet these guys- I would ask for them personally if I ever needed to move back to AZ from VT.

Thanks for everything Mayflower! You are crazy not to go with this company.

Big thanks again to Rick, Kenny and Linda. A TEAM!!

Move size: 3 Bedroom Home Service cost: $7300

Interstate move AL to WA with contract in which Mayflower's own contract promised:
"Full Value Replacement Coverage" which states; "Full (Replacement) Value Protection is the most comprehensive plan available for protection of your goods. If any article is lost, destroyed, or damaged while in your mover’s custody, your mover will, at its option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality, or pay you for the cost of such replacement."
Mayflower contracted to pack/crate certain high value items including a Portoro Super marble tabletop. Mayflower failed to crate any items before moving them. Marble tabletop arrived broken. I made a claim to Mayflower and its parent Unigroup for the broken marble table top. 3 months - no response. I obtained and sent to Mayflower/Unigroup a binding quote from a marble company to (1) replace the marble tabletop with the exact same marble, (2) fabrication to the exact same size (so it would fit the original table base, and (3) shipping to me. Thereafter, Mayflower/Unigroup finally responded stating that they were obtaining other replacement quotes. A month later, Mayflower/Unigroup offered to pay me ONLY 10% of the binding quote for the full value replacement cost I had provided to them. The Mayflower/Unigroup offer was purportedly based upon an appraisal from their appraiser. Mayflower never got any quotes to actually replace the tabletop as promised.
Mayflower breached its promise to crate items before moving them and then breached its promise to provide Full Value Replacement. Mayflower did not promise and I did not agree to accept only "appraisal value coverage" or "actual cash value" coverage. Mayflower promises Full Value Replacement coverage for lost/broken items and then tries to cheat its customers by paying less than the replacement cost. DO NOT TRUST MAYFLOWER, DO NOT MOVE WITH MAYFLOWER OR ANY OTHER MOVERS OWNED BY UNIGROUP [Mayflower's parent company that is involved in claims adjustment] - YOU CAN FIND A LIST ON THE INTERNET of all Unigroup owned movers.

Move size: 4 Bedroom Home Service cost: $17260

We moved from Indianapolis to Boston using Mayflower. The local Mayflower representative who we spoke with to obtain a quote guaranteed that the movers would take great care with our furniture, pack it into the truck, drive cross-country, unload, and re-assemble our furniture. We checked several reviews online, and decided to go with Mayflower.

1 - The movers were 1 hour late to pack up the truck in Indianapolis. No big deal.

2 - They did not use any care. Several items ended up being broken, scratched, dented, and otherwise damaged. They refuse to work with us to compensate for the damages.

3 - When they were unloading our items in Boston, they absolutely refused to re-assemble any of our furniture. I was told by both Mayflower's corporate office, and their local office representatives, and our Mayflower booking agent, that re-assembly is standard. Yet, they refused to re-assemble any of our furniture, and their response was: "Sorry. That's unusual that the movers wouldn't re-assemble anything for you, but we can't make anyone do anything." Basically telling me that we were screwed.

For the amount of money they charged, and level of service they claim, it has been an absolutely disgusting experience working with them. They should be ashamed of themselves. Don't make the same mistake as me - book with a credible, reliable, moving company. Mayflower is horrible.

Move size: 2 Bedroom Home Service cost: $5300